This hotel has a little age on it but it was very clean and the staff was very friendly. We had a 2 bedroom, 3 bath suite from a friend's time share (room 7201) and there were a few glitches - one shower didn't work and one TV didn't work. We also could never figure out how to turn down... More

When we initially arrived it was raining and cold. I was thinking this is not going to be a great vacation. I must say from the moment we arrived at the Avalon Grand everything changed. We were greeted by Pablo who was very polite and friendly. He assigned us the best room (8202) in the entire hotel. We walked into... More

!Watch when they ask you to upgrade! When I came back home from my trip I received a call from the sales person telling me that they needed to cancell the upgrade and when they did that they also cancell what I had allready pay off. Now no one unswer my calls and I do not have my time share.... More

We just returned from one week at the Avalon Grand in Cancun and we were delighted with the accomodations. In my opinion it falls between a 3-1/2 and a 4 star. The staff was very very helpful. Check - in - seamless. Room location - exactly as described. Location - excellent across street from Flamingo Mall (don't bother) and 5... More

just got home w/our carry on of ocean stale attire. This morning we were walking along a beach of seven blue colors and now nesting in a 4ft. snow bank in mn. The Avalon Grand was grand to us three. My mn. ph. call to Gabriell payed off - A room overlooking a paradise beach. The staff was so polite... More

Excellent location in the middle of the hotel district, great staff especially Eliseo the bellboy. The rooms were very spacious and clean. Drinks and food very good. The shower hot water wasnt working but they promptly fixed it. There isn't anything I can say wasnt excellent. More

My stay was fantastic and I still can't comprehend why there are some bad reviews about this hotel. I've recently travelled to Cancun with a friend for leisure and we had a great time at Avallon. The only slip we've found was on the day we arrived and there wasn't anyone to receive us at the front door, but we... More

We stayed a day and a night as a treat to ourselves while staying in downtown Cancun for the balance of our trip. This is a beautiful, immaculate hotel right on the ocean. The views are amazing. The staff was exemplary and the amenities afforded to guests were more than adequate. My only negative would be the slightly limited bar... More

Pretty good hotel in a great location. The staff is friendly enough, but nothing to write home about except for the one and only activity staff member who was very nice and always trying to get the guests invoved, which is hard to do in such a small hotel. The all inclusive plan is a jip off and one would... More