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NYX Hotel Cancun

3.0 of 5 Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
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NYX Hotel Cancun
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NYX Hotel Cancun
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417 reviews from our community

Traveler rating
    120
    138
    85
    34
    40
See reviews for
105
153
27
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Cleveland, Ohio
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was a solo traveller on a 3 night getaway. This hotel lived up to my expectations. I was upgraded to a oceanfront room. The balcony was not big enough to sit down, but you could stand and enjoy the scenic views. The room was clean. The employees were kind and attentive. Breakfast was included with my room rate. Waffles... More 

Was this review helpful? Yes 3
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Travel Q. Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity.We strive to provide a pleasant service and we work hard for it. We definitely have one of the best beaches in Cancun, our Staff work hard for provide a quality service. Will be a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel has a great location and beautiful ocean views. some communication problems with some members of the staff but it was ok. The only thing I didn't like was that when you register at the hotel have to wear a plastic bracelet and you can't take it out until the check out. (Is uncomfortable sleeping with a bracelet)

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Jorge A. Thank you very much for your comments are highly appreciated since they help us to improve our areas of opportunity. The use for bracelate is for safety reason, Its to indentify our guests. Cordially Regards The Management Team More 

Windsor, United Kingdom
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had been quite apprehensive about staying here because of the recent mixed reviews on the hotel. When i originally booked the hotel, it had good ratings for a smaller beach hotel however reading up on the hotel 2 weeks before i was due to travel i was very worried and spent days contacting both Expedia and the hotel. I... More 

Was this review helpful? Yes 4
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Caroline Thank you for taking the time and sharing your experience we are grateful for your comment, we are proud to heard about it! And we are proud to change your point of view. We appreciate your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. Many thanks for... More 

Dallas, Texas
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel on internet based on price but we were nervous because of previous complaints. We found the hotel to be very nice--but we did upgrade to an oceanfront room with balcony. Since the weather was rainy and cool, it was a good decision. There was no elevator in our area so we had to climb a lot... More 

Was this review helpful? Yes 4
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Peggy Thank you for taking the time and sharing your experience we are grateful for your comment. We definitely have one of the best beaches in Cancun. We appreciate all your comments mentioned and We are also thankful for the areas of improvement that you've pointed. Will be a pleasure to have you again! Sincerely! The Management Team More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited this resort feb7-14 was ok beach was nice no swim up bar drinks were below average they showed name brands but all were extra money.buffet was very small little selection but did the trick we ate off the resort a lot ..for the money it's ok going for sun and sand and that's what we got ,I'll stick to... More 

Was this review helpful? Yes 2
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Rick W Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We hope that next time you come you think of us as your option for hosting you again. It would be a pleasure! Cordially The Management Team More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I for one can't understand how the hotel didn't supply washcloths. Stayed from 2/6 thru 2/10/15. Was shocked to know the hotel didn't have elevators. At least not where our room was located. Took a whole day before they came and changed the battery in our safe. Found two towels no washcloths or hand towels. Recieved hand towels the second... More 

Was this review helpful? Yes 2
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Kevin S, We are very concerned by what sounds like a disappointing visit at our hotel. Your comments are highly appreciated since they help us to improve our areas of opportunity. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. With kind... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

No wash cloths! Lol I don't understand. Same thing happened to us in Aruba. Is it an American thing to utilize a smaller cloth in shower? Overall not a bad spot just don't get the standard queen room. Way too small and no balcony in standard room. Good customer service :)

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Tiffany F. Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We will veify the details mentioned, in order to meet their needs and fulfill your expectations. We hope that next time you come you think of us as your option for hosting you again.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was awesome! We got to play volleyball everyday with Evian turanzas the activities instructor. Nothing to complain about food and service was good. Can't wait to go back next year and do it again!!

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Top We are very excited to hear that you have had a great time with us, we really appreciate and we thank you for sharing your experience is a pleasure to have your comments. We will tell Evian about your comments. Will be a pleasure to have you again! Sincerely! The Management Team More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Had all inclusive for 10 days. Breakfast was good, with a wide selection. Service was excellent in restaurant, bar and reception All needs were fulfilled. Lunch a la carte in the beach-view restaurant, good. Dinner only buffet in the beach-view restaurant, on request a limited a la carte menu was available, good. There was in between language problems with the... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Lso-dk Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are very proud to heard about it! We strive to provide a pleasant service and we work hard for it. Thank you for your recognitions. Is a accomplishment to have a helpful Staff. We... More 

Larvik, Norway
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The main building are undergoing construction work making it impossible to use your room at day-time unless you find the hammering sound of jackhammers to be "the sound of music". This is all the lagoon view room types. Other room types facing sea does not have this problem. In general you get a lot for your money, clean and spacious... More 

Was this review helpful? Yes 5
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Ekzjr Thank you for taking the time and sharing your experience we are grateful for your comment, your comments are highly appreciated since they help us to improve our areas of opportunity. We're sorry for the constructions work. Be sure that we've taken note of all your comments mentioned and we will be taking close attention to prevent this... More 

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Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, BookIt.com, Cheap Tickets, Hotels.com, Tingo, Agoda, TripOnline SA and Odigeo so you can book your NYX Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#48 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun

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