We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NYX Hotel Cancun

3.0 of 5 Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
NYX Hotel Cancun
Professional photos View all
Browse nearby
NYX Hotel Cancun
Write a Review

354 reviews from our community

Traveler rating
    96
    121
    73
    29
    35
See reviews for
90
129
23
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (75)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (95)
All months
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Stay away from this hotel. The wifi is very poor, i have to come to lobby to be connected. The condition of the hotel is like those 90s. There is bad smell in the corridor. The service guys are rude. Definitely bad experience.

Was this review helpful? Yes
Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had traded a week of our timeshare using Interval International for a 2 bed room in this hotel. Unlike the other reviewers we were situated away from the beach and facing the main road of the hotel zone. The pros is that there were very minimal flight of stairs to get to our room on the third floor and... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Sleepyeu Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity, be sure that we will verify the opportunity áreas mentioned, in order to meet your expectations. We are currently working in the hotel, these improvements are in order to provide better service. We are pleased... More 

Baldwin Park, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel from December 6 to 13, 2014. The reservation was done by Interval World exchange for 2 bedrooms, 2 baths. However, we were given 2 beds, 1 bath which was very disappointing for my family. NYX's location and their private beach are excellent. The food here is great and the price is right. We had all... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Pedro E. Thanks for sharing your experience is a pleasure to have your comments. We're excited to read that you enjoyed your staying in NYX Hotel Cancún, We are proud of our Staff, they work hard to ensure an unforgettable experiences. We would like to the next time think about us to hosting you. would be a pleasure! Sincerely... More 

1 review
1 of 5 stars Reviewed 1 week ago

My experience with them was a nightmare. Due to "issues" they told us they had to send us to a different hotel. I asked if it was comparable and they said yes and we would be given an all inclusive package. The hotel they sent us to was awful and about a FIFTH of the price. I called the NYX... More 

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Swim Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. However, we're sorry to read that your experience was not up to your expectations. Be sure that we've taken note of all your comments mentioned and we will be taking close attention to prevent this... More 

New York
1 review
3 of 5 stars Reviewed 1 week ago

I stay at the Avalon Grand which is now called NYX this past October 2014, upon my arrival I was disappointed by the fact that they could not immediately find my reservation. Fortunately that situation was eventually solved. I would have hoped that since I am an owner at this resort I would have been given a heads up that... More 

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Tonis Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are verifying the details mentioned, in order to meet their needs and fulfill your expectations. Will be a pleasure to host you on your next vacation! Cordially The Management Team More 

Vernon, Canada
Top Contributor
77 reviews 77 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel based on its location and price, convenient to the R1/R2 bus from down town. Its a smaller hotel with a limited footprint. We arrived early looking for our basic room and were surprised to be upgraded to a small suite on the sixth floor, (Room #6604 ) up the stairs with our packs following the bus... More 

Was this review helpful? Yes 2
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Charles S. Thanks for sharing your experience is a pleasure to have your opinions, for us your comments are highly important, be sure that we will verify the opportunity áreas mentioned in order to meet your expectations. We hope to have you again on your next vacations, for us will be a pleasure! Cordially The Management Team More 

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed for one week at this resort through an Interval World exchange. Our certificate and reservation indicated we reserved a 2-bedroom/2-bath unit. When we arrived, we were told that we could not have the 2-bedroom/2-bath unit we had reserved because they had to "save" these units for other families. I truly could not believe my ears! We argued with... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Lovedlk Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. However, we're sorry to read that your experience was not up to your expectations. Be sure that we've taken note of all your comments mentioned and we will be taking close attention to prevent this... More 

East Hampstead, New Hampshire
Contributor
15 reviews 15 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well got to Cancun yesterday afternoon! Very nice impression at the front desk initially! Several things have happened in the less than 24 hours we have been here! We were supposed to have a pull out couch for the two adult kids! They insisted it was and when we asked them to show us how to open it they also... More 

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Melbills Thanks for sharing your experience is a pleasure to have your opinions, for us your comment is very important, be sure that we will verify the opportunity áreas mentioned, in order to meet your expectations. We have already reviewed the report, unfortunately we don´t have reports that someone found the phone as soon we have information we will... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

They seriously need all new furnishing for the rooms and upgrading. Their amenitites gets smaller every year. They need to add back the pool director and a members bar as well as their special nights of the week all customers can attend, even if there is a fee. Love their location and beach--but they have had questionable employees last time... More 

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Janet K. Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are verifying the details mentioned, in order to meet their needs and fulfill your expectations. Please be assured that your comments will help us to improve our services and facilities. We hope to... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Me and my boyfriend booked this hotel due convenient combination of location and price. Though our room was a bit old dated we enjoyed our stay. Hotel employees were helpful and front beach restaurant food was just delicious we enjoyed it very miuch! Beach was just in front of the hotel. We paid for hotel online no hassle at all.

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Zuzana H. Thanks for sharing your experience is a pleasure to have your comments. We're excited to read that you enjoyed your staying in NYX Hotel Cancún, we strive to provide a pleasant service! We are proud of our staff. We hope to have you again on your next vacations, for us will be a pleasure! Cordially The Management... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to NYX Hotel Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Cheap Tickets, Hotels.com, Tingo, Orbitz, Despegar.com, Agoda, HotelTravel.com, Odigeo and TripOnline SA so you can book your NYX Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun

388 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (191)
Viewed
Pool/beach area (49)
Viewed
View from room (27)
Viewed
Dining (11)
Viewed
Room/suite (24)
Viewed
Hotel & grounds (33)
Viewed
Bathroom (7)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (1)
Viewed
1:12
Videos (1)
Viewed
Other (34)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (153)
Viewed
Amenities (17)
Viewed
Beach (12)
Viewed
Pool (14)
Viewed
Restaurants and Bars (12)
Viewed
Studio (29)
Viewed
Studio - 2 (27)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Dining (9)
Viewed
Pool/beach area (16)
Viewed
Hotel & grounds (13)
Viewed
Family/play areas (2)
Viewed
Room/suite (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay