We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NYX Hotel Cancun

Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
NYX Hotel Cancun
Professional photos View all
Browse nearby
NYX Hotel Cancun
Rate this Hotel

449 reviews from our community

Traveler rating
    130
    151
    90
    34
    44
See reviews for
109
170
28
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (449)
  • Mar-May only
    (112)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (153)
All months
Berkeley, California
1 review
1 of 5 stars Reviewed 3 days ago NEW

From the moment we got to this god forsaken place, the staff was fraudulent and purely unprofessional. They had our reservation number listed under a wrong name and therefor did not have a room saved for us. Instead of trying to fix the problem ate had they repeated told us that the only reservations hey had were for"insert wrong name"... More 

Was this review helpful? Yes
Los Angeles, Chile
1 review
1 of 5 stars Reviewed 3 days ago NEW

Terrible stay there!!!! When we arrived they did not find reservation and hassled us for about an hour after we've already had a long flight. When we dined at the associated restaurant, not only did we not receive our change, but after asking for it they did not give the full amount back. We then ordered room service and we... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our winter vacation to NYX was wonderful! The room was one of the newly remodeled and looked like it belonged in a 5 star hotel. The staff was so nice and the food was amazing! We had such a wonderful time we are planning a trip for next year at the same time.

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Nicole Thank you very much for your comments, are highly important for us. we are grateful for the recognitions that you made to our restaurants, food and service, we really strive for our guests. Let us know for your next vacation please, will be a pleasure have you again! Sincerely The Management Team More 

Keswick, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

We spent a week at the NYX and really enjoyed the stay. We booked an ocean view Master Suite. We were delighted with the recently renovated suite and loved the view. Staff were friendly and professional - Eduardo and Raquel treated us like family at every meal. We have stayed at the Live Aqua and Sun Palace in the past-... More 

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola! Thank you for taking the time and sharing your experience we are grateful for your comment. And also thank your for the comments for Raquel and Eduardo we will let them know your recognitions. We are sure that they made it with a pleasure. We hope that next time you come you think of us as your option for... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I was able to catch a great All Inclusive deal and stayed for 4 days. I was upgraded to a better room, had a view of the lagoon, and everything worked fine inside my room: AC, tv with cable, mini fridge, safe, hair dryer. Everyone is friendly and not really working for the tips, they are genuinely helpful. Two great... More 

Was this review helpful? Yes
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Joanna Thank you for taking the time and sharing your experience we are grateful for your comment,, we are proud to heard about it! You had a great holidays! We strive to provide a pleasant service! Plese let us know your next vacatons. Cordially The Management Team More 

Southern New Hampshire
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at NYX in February as a timeshare exchange through Interval International. First off we were met by Kevin as our transportation company dropped us off. Kevin humped our bags up to the reception area. After an easy flawless check in he humped them down to our suite. The suite while spacious was a little dissapointing. Room # 1101... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Mustang Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are verifying the details mentioned, in order to meet their needs and fulfill your expectations. We are proud because Kevin and Roger made a pleasant stay, we are sure they have made the best... More 

Lancashire
Top Contributor
77 reviews 77 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a suit where with the all inclusive option for 4 nights. The hotel is perfectly located, on a beautiful beach, close to the main bars and nightclubs (which are at 9km)but far enough away to escape the noise! (Hotel is at 11.5km). The all inclusive option could be better. Breakfast was amazing with excellent choices of breads, fruit,... More 

Was this review helpful? Yes 3
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola! Thank you for taking the time and sharing your experience we are grateful for your comment, we are proud to heard about it! Is a accomplishment to have a helpful Staff and we also appreciate the valuable comments we will take more attention in the dinner service. We are working hard in the renovations. We hope to be your... More 

New York City, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I paid for a single room, which to my disappointment wasnt ocean facing, so i had to pay additional money, to get an ocean facing room, though the hotel seemed half empty. The location of the hotel was perfect, great pool location and beach beds and canopies. Great service at the beach, though a pool bar was missing. The rooms... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola Thanks for sharing your experience is a pleasure to have your comments. We are verifying the details mentioned, in order to meet their needs and fulfill your expectations. Your comments are highly appreciated since they help us to improve our areas of opportunity. Sincerely! The Management Team More 

Москва, Россия
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Excellent wide beach without seaweed. Convenient entrance to the sea. A lot of comfortable sun loungers. Good breakfast, variety of fruits, cheese, hot dishes, juices, pastries and dried fruits. Large room. This hotel is suitable for those who love to swim and sunbathe. Nearby is situated cafe Tacun with fantastic Mexican food, very cheap prices and live music. Free parking.... More 

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Nataliya Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We're sorry for the inconvenience We are verifying the details mentioned, in order to meet their needs and fulfill your expectations be sure that we've taken note of all your comments mentioned and we will... More 

Tallinn, Estonia
Contributor
11 reviews 11 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel with a good location and nice pool. The breakfast was delicious. Rooms are really big only weird thing was that you can get from one room to another, door was locked but still you can hear neighbors conversation. At least we had our friends next door, so it was fine.

Was this review helpful? Yes 1
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Marie R. Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. we are very proud to heard about it! We strive to provide a pleasant service and we work hard for it. Will be a pleasure to have you again! Sincerely! The Management Team More 

Questions? Get answers from hotel staff and past guests. Ask a question

456 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (258)
Viewed
Room/suite (35)
Viewed
Hotel & grounds (45)
Viewed
Pool/beach area (61)
Viewed
View from room (32)
Viewed
Dining (15)
Viewed
Bathroom (9)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (1)
Viewed
1:12
Videos (1)
Viewed
Other (55)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (153)
Viewed
Amenities (17)
Viewed
Beach (12)
Viewed
Pool (14)
Viewed
Restaurants and Bars (12)
Viewed
Studio (29)
Viewed
Studio - 2 (27)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Dining (9)
Viewed
Pool/beach area (16)
Viewed
Hotel & grounds (13)
Viewed
Family/play areas (2)
Viewed
Room/suite (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question