My husband and I stayed here the end of Sept. and we were very pleasantly surprised after reading some of the reviews. With a little "tweaking", this hotel could become a real gem! Pros: Staff is absolutely wonderful. The front desk staff, the concierge, the restaurant staff, the pool staff, everyone was great. They couldn't have tried harder to please... more

Some friends of ours recommended the Avalon Grand, but after reading some of the reviews we headed down to Cancun with a little skepticism. To our surprise, we must say this was the best vacation ever! We were met at the door with cocktails and sandwiches; check-in was a breeze! Highly recommend the all-inclusive deal, something to remember…you CAN order... more

A group of friends and I recently visited the Avalon Grand. For my wife and i this was our second time. Last visit was in 2002 and thought there was no way the service could compare. WE WERE WRONG. The service was second to none. The entire staff welcomed us and were a delight. We were reluctant to leave the... more

stayed for 7 nights after all the bad reviews i was a bit unsure if i had made the right choice but i am glad to say that i did make the right choice all those who have posted bad comments on here well i just dont know what would please them. stayed on all inclusive drinks from bloody marys... more

Don't waste your time or money. The beach has been washed away. The steps to the beach are poorly build and dangerous. The pool turned my hair green. They don't even supply you water to drink; except 1 bottle the first day - Come On - Water! 3 times we spoke with the neighbors about parties and noise from 1... more

Most of the reviews you read on here are way off. Yes, there is a beach with steps leading to it, and you don't have to jump a wall. Yes, Cancun has beaches... Yes Cancun has beaches... Yes, there will be moisture on the floor when you open your sliding glass door to the outside and leave it open, with... more

As the title suggests. Had no problems here in fact was extremely easy to relax here. Small fridge for beer, shop across road for all needs including pharmacy. room service cheap although relatively small selection. Still kept me happy. beach was beautiful and so close - 2 minute walk from room. Pools were magnificent and peaceful. Drinks very very cheap.... more

My boyfriend and I started out our stay at the Hotetur Beach Paradise hotel and ended up getting moved to this hotel because of our horrible experience at the other hotel. We're both young and we were just looking for a relaxing time at the beach, AC, and good food. (My boyfriend and I are both 21) Our first impressions... more

We went to the Grand from 6/20 to 6/27 with extended family. We were reluctant to go - based upon the negative reviews on this site but, I am really glad we ignored the negative reviews....it was simply GREAT! As with any good lie, there is a small amount of truth mixed in to make it seem more credible....is there... more