Rooms were freezing, below 15-20 degrees. Marble floor were like ice. We both caught colds. Food was terrible, and the selection very limited. The poolside bar/restaurant smells of sewage. There was major building construction going on below our window from 7:00am until 8:30pm. You can hear it from the beach, it's major works so don't think of staying here in... More

My friend and i stayed here after being evacuated from Playa del Carmen during the recent hurricane. We arrived here after 48 hours of flight/hotel accomodation chaos! The staff was extrememly friendly and went out of their way to accomodate our needs. The hotel is in top notch and you barely notice the renovation in the lobby. During the 2... More

I just returned from a trip to Cancun and checked in to Le Meridien Cancun on Saturday, Oct. 22nd with my girlfriend. Upon my arrival, I was surprised by the construction site next door and the major renovations being done to the lobby area and other public spaces at the hotel - there was no mention of this on their... More

Rooms could be re- decorated.....that aside i invite all travelers to visit this hotel. I received a great welcome, service,m customer care, a beach to die for, polls to WANT to drown in, mojitos like iv'e never tasted anywhere. This is a fantasy holiday... a very big thanks to the staff, location, weather, culture etc. More

Looks like they renovated the hotel which is good because it was in borderline awful condition before! Good to see updated pics; it was deeply in need of a clean up! More

Hotel is beautiful with top notch customer service, the best I have ever experienced.. Every room has a nice balcony with view of lagoon and beach. All restaurants and room service have excellent food and drinks. Great safe location. There was a hurricane warning during the last 2 days of my stay, and the hotel really did go out of... More

I wanted to post a review here, since I found the reviews pretty helpful to prepare for my trip. To help give context to my review, you should know that I live in Chicago and prefer hotels that are elegant but not snobby. I am a Marriott Gold Elite member and prefer their JW brand, but couldn’t get a rate... More

Downsides of this hotel: 1) it is located beside a building site - so if you want to be woken up by banging at 8am in the morning Mon to Sat then this is the hotel for you 2) the hotel is going through a period of renovation - again the banging starts at 8am Mon to Sat 3) the... More

I have read the reviews and I disagree with the scathing remarks about the rooms and service, pool, etc. Then again, I had an excellent experience. Our room was clean, the art was all attached, there were no nails sticking out, etc. The walls are marble! I have never seen such beauty. We did not use the mini-bar or water,... More