We went to make are usual April reservations and were informed that the property is not longer with Starwoods as of March 1st. More

Very unsatisfactory. The room itself was very nice and in general the staff were friendly. The grounds, beach, pool and gym were also very nice. Unfortunately, the front desk staff were slow, incompetent, unapologetic. They switched to a new computer system on Jan 1 and were unable to use it effectively. Absolutely the worst managed front desk experience I can... More

Stay at the Westin Regina in a balcony room and save yourself the frustration of dealing with this hotel. I have been to the Meridien Cancunany times before but this time was a disaster! More

I booked Le Meridien because the Ritz was full and the travel agent thought this would be a good second choice. I was so disappointed. On the plus side, the view is beautiful, the room was nice and the staff was very welcoming on the first day. Things were not working like the ice machines. I had to call 3... More

First I'd like to say we are loyal SPG members - this past year we've stayed at many St. Regis, W, Westin, Sheraton, Le Meridien, even Four Point. I have to say this is absolutely the worst Starwood hotel I've step into. We arrived on the 21st, walked into the very dusty lobby with construction noise from both inside (both... More

The staff and the grounds were amazing. The bar was just recently finished and was very modernized. The food was spectacular and the construction across the way is almost finished. I would recommend this hotel to anyone. More

We stayed for 2 weeks in Cancun, with 2 nights at Le Meridien. Great service, staff and rooms, I love the view of the ocean and sunrise. Le Meridien has the best Margarita in Cancun (has a large price, but worth it). They have a real wood pizza oven so lunch by the pool is excellent. The breakfast buffet is... More

Started on checking In. Violette front desk agent was horrible. Kept talking to other guests behind or on either side of me. After 30 mins I asked for manager. A manager (did not get his name, but learned was manager for a week so far). Told him about Violette, he did not care, no apology and he walked off after... More

After driving over 4 hours from the jungle of northern Mexico to arrive at the hotel, I waited over 50 minutes to check-in since the hotel had no record of my reservation (despite having booked it several days earlier, on SPG.com and including my Platinum SPG number). I was told - abruptly - to prove my reservation by going to... More