We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Casa Turquesa

#30 of 180 Hotels in Cancun
Certificate of Excellence
4.0 of 5
Hotel website
Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Book on
TripAdvisor
in partnership with
Trusted partner. We work with getaroom to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Casa Turquesa
View Map
Add Photo Write a Review

473 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
albert lea
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Unkempt, frayed towels & sheets, jacuzzi filthy with debris, no drinking water in room, GM met us at door trying to upsell us, which we had to take because the one which we 'chose' online was uninhabitable and adjacent to an open room wreaking of sewage. Everything was rusty, mattresses were horrid, foam mattresses pads underneath sheet were brown from... More 

Helpful?
1 Thank carli w
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for all your comments, we totally respect your opinion but we think that is not fair the way you are accusing us. We gave you a very nice Junior Suite Ocean View, new towels, a brand new Jacuzzi and the best service as we could. The door you mentioned is for and adjacent suite room, it... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

You won't be sorry if you decide to stay here. Trust me. Best value and it's nice and quiet. If you are looking for a party, don't go here. If you are looking for peace and quiet with beautiful rooms, go here. The pool is serene and the location can't be beat. The best part was the staff. They were... More 

Helpful?
Thank Jojozapp
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Like most already stated, this is a wonderful boutique hotel located in a prime area of Cancun. The staff could not be nicer and although there could be some minor updating, the beach and location is really spectacular. The owner Mustafa was very accommodating and have no idea when the guy sleeps. Love the art and sculptures on the property.... More 

Helpful?
Thank serenity418
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you very much for your preference and for giving us the opportunity to show you our service. Casa Turquesa is a small hotel but we always try to give the best service with a friendly smile on the face. Make friends is a really nice part of the vacations, that is why we will pass this message... More 

Kodiak, Alaska
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked for just one night before an early morning flight of Cancun. Desk staff were extremely helpful with parking. The room was large with a stunning view, but the shower leaked all over the floor. The tub was huge! If you are looking for something a little different, a little older - something other than a chain hotel, this... More 

Helpful?
1 Thank jparnell01
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear client, Casa Turquesa is a small hotel next to huge ones. Nevertheless, the suites are bigger than regular hotel rooms. We have stunning ocean views, walking closets, marble bathrooms and we try always to serve as the guest deserve. Thank you for letting us show you the boutique experience that Casa Turquesa offers. As you said, please feel free... More 

dc
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was torn about my rating, because as with many others, I appreciate the quirky, arty feel of this small and unique hotel. The staff is friendly and the beach was extremely well maintained. However, the manager mishandled a supposed error in our booking through a third-party site. We booked through Hotels Tonight for ~$180 night (taxes included) at the... More 

Helpful?
Thank charlie1715
VentasTurquesa, Director Comercial at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for all your comments. It is very good that you could extern your opinion about the hotel services and its staff. We would have liked to hear this at the check-out time. Anyway we appreciate this in order to improving the service. We helped you by moving you to a better suite with Jacuzzi in the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This trip was planned as a romantic getaway for my girlfriend and I. We were looking to find something quiet and intimate, away from all the hustle and bustle that is likely to be found at some of the other hotels. Casa Turquesa was exactly what we were looking for. We arrived and were greeted by an incredibly friendly staff.... More 

Helpful?
Thank Leander F
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guests, Casa Turquesa is a boutique hotel with a very romantic atmosphere. It is a great place to celebrate a wedding or anniversary or have a romantic dinner just on the beach by the sea. We want to thank you for your preference and we invite you to come again, you will be welcome and we will try to... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's hard to find a secluded beach place on 'hotel row' in Cancun, but this is as close as you can get. As others have said Mustafa (the Manager) and his staff are excellent. Though the Turquesa is a slightly older property the lobby, common areas and rooms are in great shape. You can see they are always repairing and... More 

Helpful?
Thank L-woodT
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We try to make the difference in Cancun. We are a small hotel so we can give each guest the service they need. Casa Turquesa offers a boutique experience so you can have fun, rest or work. All our staff is glad to serve people who look for a different place to stay. You are welcome to come... More 

Omaha, NE
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Three of us - parents and adult daughter, spent 6 nights at Casa Turquesa in January, 2016. Comments: - The pictures are accurate; it's quite beautiful, well maintained, large rooms with large balconies overlooking the ocean and pool area; - Staff are unusually friendly and helpful; because of the size you recognize staff and know most of the names within... More 

Helpful?
1 Thank BoomerTours
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We are happy to know that you enjoyed the boutique experience that we offer. Casa Turquesa is very different from other hotels in Cancun. We are small but we try always to give our best. It was nice to serve you, all the staff will be waiting for your next vacation. We continue working to improve everything every... More 

1 review
5 of 5 stars Reviewed January 7, 2016

My partner and I made a last minute booking at Casa Turquesa when she picked up a severe stomach virus enroute from Tulum to Cancun airport, causing us to have an overnight stay in Cancun. After our visit to the hospital, we checked in to Casa Turquesa and we were greeted by Mustafa and he instantly made us feel welcome,... More 

Helpful?
Thank Mary G
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear Guest, We like to take care about all our customers and guests. It was a pleasure to have you at the Casa Turquesa and of course to help you. We hope to see you in the near future so you can have a nice vacation time. Please remember that this is you Casa, you are welcome every time. More 

Chelmsford, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 7, 2016

We spent a wonderful Christmas break with 2 other families in this hotel last year. This is a hidden gem with spacious rooms, stunning ocean views, a beach front pool, well decorated lobby / hallway with lots of paintings and sculptures, friendly staff and very good restaurants.

Helpful?
1 Thank Andy J
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

It is nice to read your words. We are really glad to know that your Christmas season was wonderful here in Cancun. Thank you for your preference, we hope to see you around here very soon. All the staff will be waiting for serving you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

702 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (297)
Viewed
Room/suite (30)
Viewed
Pool/beach area (67)
Viewed
Dining (11)
Viewed
View from room (27)
Viewed
Hotel & grounds (79)
Viewed
Bathroom (3)
Viewed
Family/play areas (4)
Viewed
Other (76)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (379)
Viewed
Amenities (4)
Viewed
Beach (17)
Viewed
El Embajador (94)
Viewed
Junior Suite (47)
Viewed
Minister Suite (106)
Viewed
Pool (24)
Viewed
Renovated Junior Suite Vista (37)
Viewed
Restaurants and Bars (19)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (1)
Viewed
Pool/beach area (4)
Viewed
Room/suite (5)
Viewed
View from room (2)
Viewed
Dining (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.5 mi away
Live Aqua Cancun All Inclusive
1.0 mi away
CasaMagna Marriott Cancun
2.8 mi away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
0.2 mi away
The Royal Sands Resort & SPA All Inclusive
1.2 mi away
Paradisus Cancun
Paradisus Cancun
#18 of 180 in Cancun
4.5 of 5 stars 5,810 reviews
0.7 mi away
Secrets The Vine Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay