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Casa Turquesa Boutique Hotel

#21 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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Casa Turquesa Boutique Hotel
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434 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (434)
  • Mar-May only
    (131)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (121)
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Corvallis, Oregon
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here our last night of a week long vacation because of an early morning flight. The welcome was friendly, the art in the hotel is beautiful. The building is clean and in good condition. We had a junior suite with partial ocean view. That put is on the pool level which was nice because we could walk out... More 

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we value your feedback. The seaweed is cleaned daily from the beach however due to mother nature this is a recurrent issue at present and we are managing this as best as we able to do so, like the other Hotels. We are glad that you enjoyed the walk... More 

Columbia, Missouri
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great little hotel. We stayed for the last night of our honeymoon after getting married and spending a week and a half in Playa del Carmen. I'm so glad we spent or last night in Cancun to see the beautiful beach there, and this little gem was just perfect. There did not seem to be many other... More 

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we are delighted that you chose to spend the last night of your honeymoon with us. We are glad that you enjoyed the personalized service that we provide. We thank you for your feedback regarding the hotel and this will be taken into account. We are very pleased that you mention that you... More 

Wanaka, New Zealand
1 review
5 of 5 stars Reviewed 6 days ago NEW

Muchos Gracias! Our stay at Casa Turquesa was truly an unforgettable experience. The hospitality you offered us made us feel totally at home, instantly, after the long journey home. On top of this the Art, the attention to detail, grace and the environment warmed both of our hearts. You not only honour your guests, you honour your amazing location by... More 

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we are delighted that you had an unforgettable experience at Casa Turquesa. We hope that you will return again in the future and if we can help you in planning your next visit, please contact us. We have alerted our Front Desk staff regarding your email in order to investigate and respond regarding... More 

denver
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

spent 4 nights @ casa turquesa while we toured the ruins, when you take tours, the tour operators congregate hotels on buses, on our return trips, the comment from our guides during the drop off portion was "that is a really private place", 2. location, we spent every day at the mall next door, restaurants, atm, great shopping, no need... More 

Was this review helpful? Yes 2
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we appreciate your great comments. We hope that you will return again soon and if we can be of any help in planning your next visit, please feel free to contact us directly. More 

Panama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What a lovely hotel that brought me back to some of my fondest experiences in the 80,s. This place has a real charm and glamorous feel about it. The guy who runs the place " Moose" is truly fantastic. He greeted me every morning by name and took a special interest in making my whole family feel welcome. This guy... More 

Was this review helpful? Yes 2
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we are glad that you enjoyed our personalized service and the hotel facilities. We hope that you will come back and visit us again soon and if we can help you plan your next trip, please do not hesitate to contact us. More 

Bergen County, NJ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at Casa Turquesa. The property was so pretty and had many sculptures and paintings. Our room had a perfect amount of room for our big family. The staff was courteous. I loved playing volleyball in the pool with all of the hotel guests.

Review collected in partnership with this hotel

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we are delighted that you enjoyed your stay with us. We hope that you will return again soon and please feel free to contact us if we can help you plan your next visit. More 

San Antonio, Texas
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It has taken awhile to write this because I wanted to be fair and let a couple of weeks pass by before airing my comments. We won a room at this hotel through Priceline, who has a partnership with a company in Mexico called Agoda. When we arrived at the hotel the manager immediately informed us that the rooms they... More 

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

We offered you the upgrade from the room category booked of Partial Ocean View to Ocean View, the All Inclusive Package and WiFi at the best price to enable you to enjoy your vacation. According to you, during your stay you were called by your Company to go to Playa del Carmen and help a hotel with a water problem.... More 

Collinsville, Illinois
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this room last minute as we decided to stay in Cancun late in the evening. I booked a decent room, but was upgraded to the suite, and nicest room available. The view in the highest suite was unbeatable. There was a hot tub on the balcony, which was beyond romantic. We ate dinner at the restaurant located near... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we really value your comments. We hope that you will come back and visit us again soon and if we can help you plan your next trip, please do not hesitate to contact us. More 

Modesto, California
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in room 304 which had a direct ocean view. I booked on Trivago and upgraded for cheap at the hotel. Moose is THE BEST!! He will take care of you. Late check-out? No problem; ride to the airport? No problem; Help with dining? No problem. There WAS never a problem getting prime pool or ocean space. We didn't... More 

Was this review helpful? Yes 3
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to share your experience at Casa Turquesa and we appreciate your comments. We are glad that you enjoyed the personalized service that we provide and we hope that you will return in the future. Please contact us if we can help you plan your next visit. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Away from the noise of the tourist trap that Cancun has become, there is this amazing hotel. The staff was incredibly helpful and friendly. When Mustafa heard we were returning from our honeymoon he upgraded us to the presidential suite and it was such a treat. Mauricio out by the pool was so friendly and accommodating. They made the time... More 

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your great review of Casa Turquesa and we very much appreciate you comments and that you recommend the hotel. We hope to see you again soon and please do not hesitate to contact us if we can help you plan your next visit. More 

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Beach (17)
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Minister Suite (106)
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Pool (24)
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Renovated Junior Suite Vista (37)
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The Hotel (31)

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