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Casa Turquesa Boutique Hotel

#21 of 178 Hotels in Cancun
Certificate of Excellence
4.0 of 5
Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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Casa Turquesa Boutique Hotel
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Casa Turquesa Boutique Hotel
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368 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (368)
  • Mar-May only
    (111)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (121)
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1 review
4 of 5 stars Reviewed 5 days ago NEW

It is a little hotel, which has an incredible collection of art pieces, both in the lobby and rooms. Rooms are spacious and comfortable, the services are excellent, care and warmth of its staff disguise, a weakness in the buffet service, despite efforts dishes are repeated, although they are of good quality, there is also menu at choice The bar... More 

Review collected in partnership with this hotel

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CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review! We note your comments regarding the buffet and this will be passed to our Food and Beverage Manager. We are glad that you enjoyed the personalised service provided by our staff and also the music and atmosphere provided by our live Cuban band. We hope that you will return to Casa Turquesa on your... More 

Ishpeming, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

What a gem. Private feel to hotel in the middle of busy Cancun. Staff was very attentive and professional . Great location with beautiful views. Only a short walk/ride away from a few malls for fun shopping. We can't wait to come back!

Review collected in partnership with this hotel

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CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we appreciate your comments. We are delighted that you want to return and when you wish to do, please do not hesitate to contact us to assist you in planning your trip. More 

1 review
2 of 5 stars Reviewed 1 week ago

Bad wifi really slow and keep cutting off,can't even use but they still charge. the restroom really slippery. most importanly dont believe in oceanview, that was suck.you have to pay to update. Overall im not happy.

Review collected in partnership with this hotel

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CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

We apologise for the issues you experienced with the wi-fi during your recent stay with us. It is our normal practice to refund any charges if the service has not been up to our expected level and we will investigate why this was not done. We will address the service level again with our internet provider. All of our rooms... More 

London
Top Contributor
134 reviews 134 reviews
30 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself is surrounded by giant hotel/apartments and I would imagine could be affected by surrounding noise in peak season. The beach is stunning, rooms with sea views are spectacular and clean but not that well lit (romantic) The bathroom area is big with plenty of cupboard space, there is a safe in room (rental) and a small fridge... More 

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CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we appreciate your feedback in particular regarding the beach service which will be addressed. We are glad that you enjoyed our personalised service and we hope that you will return to Casa Turquesa on your next trip to Cancun. If we can help you with planning your next visit,... More 

Luxembourg City, Luxembourg
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two days with our 2 boys and the room are spacious enough. The view from the terrace on the sea is amazing. However the room must be refurbished and the table and chair of the restaurant too. The connection is very slow for a payed wireless...

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for posting your review and we valued your feedback. We apologize for the slow Wireless internet connection which will be raised with our internet provider. We are in the process of making improvements to our rooms and we invite you to return in the future in order to experience our refurbished rooms – if we can help plan... More 

Silver Spring, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I were longing to escape the grey,cold skies of Maryland but wanted to avoid the wild spring break crowd. We couldn't have chosen a more perfect spot. With 29 rooms, ALL with ocean view, this relaxed, elegant boutique hotel is a wonderful choice for those who want to get away from the hustle and bustle of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we are delighted that you enjoyed the relaxed and tranquil atmosphere that Casa Turquesa offers. Thank you for your feedback regarding the service that you enjoyed and the food that you enjoyed. We are delighted that you mention returning to Casa Turquesa in the future and we look forward to seeing you again.... More 

Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every year it gets a little busier with more amenities. It hasn't lost any of its charm. I love going back and seeing all our friends and it truly is like you're staying at someone's home and they are there to help you navigate through your stay. We don't even bother calling to the front desk -- we just run... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we value your comments. We are delighted that you enjoyed your fourth stay with us and enjoyed the improvements that we are making within the hotel. We are glad that the renovation did not bother you too much - we are working hard to minimize any impact on our... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I spent 9 days here at the end of January (was supposed to be 10, but when we got to the airport we discovered that his passport was expired. Another story.) Every day we confirmed that there is NO WHERE else in Cancun we would have enjoyed staying. On a ten mile strip of megaresorts, Casa Turquesa... More 

Was this review helpful? Yes
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we appreciate your great comments. We are glad you enjoyed your relaxing vacation with us and appreciated the personalized service that the hotel offers together with the exclusivity that you mentioned. We hope that you will return to Casa Turquesa in the future and if we can help you... More 

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I could not speak more highly of this resort. They upgraded us for no extra charge at all and made sure we didn't lift a finger to do anything. The view is great from all rooms and it's not your crazy party location in Cancún. I can't wait to go back because the private terraces with jacuzzis, massive bathrooms, and... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to share your great review of the hotel and we value your feedback. We are delighted that you are thinking of coming back to Casa Turquesa and if we can help you plan your return visit, please do not hesitate to contact us. More 

Hertfordshire, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just arrived home after a 12 night stay which was everything we had hoped for and more. Our room was beautiful, extremely large with a lovely bathroom which had a double sink, bath and separate shower and plenty of wardrobe and drawer space, it was on the 4th floor with an amazing ocean view. We also had a... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your great review of your recent stay with us. We are delighted that we exceed your expectations and that you enjoyed the personalised service that we provide and we appreciate your feedback. We are delighted that you will return in the future and if we can help you with planning your next... More 

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