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Casa Turquesa Boutique Hotel

4.0 of 5 Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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Certificate of Excellence 2014
Casa Turquesa Boutique Hotel
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Casa Turquesa Boutique Hotel
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Casa Turquesa Boutique Hotel
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336 reviews from our community

Traveler rating
    198
    93
    22
    13
    10
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55
186
18
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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    (336)
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    (79)
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    (62)
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We spent 4 days and nights with the folks at Casa Turquesa, and I can not say enough nice things about our visit. The views, the restaurant, all were among the best I have experienced in Mexico. However the Hospitality was second to none. Our room was clean, well appointed and comfortable. We were there with our 9 year old... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we are delighted to read your comments. We are so happy that you state the hospitality was second to none – our guests are our priority and we are glad that you and your family had a great stay with us. We hope that you will return on your... More 

seattle
1 review
1 of 5 stars Reviewed 3 days ago NEW

This place is awful! Our room with cold unwelcoming decor, very loud air conditioner, very uncomfortable pillows, i was waking up every hour. Shower is awful, water temperature changing every minute by itself. Towels with wholes in them. Girls at the bar are very unfriendly, don't speak much English, very hard to communicate with them. Drinks are as bad as... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

We are disappointed to read your review. Our Manager showed you different rooms to move to however you decided not to change rooms due to having only one day left of your stay. The air con units are not noisy – however some guests are more sensitive to noises than others. We did everything within our power to make your... More 

Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

While the interior decorations are possibly thought of as tasteful only by the owner, the hotel is a great choice for a quieter experience than nearby offerings. If you are in Cancun for the sun and the ocean, a hotel with 29 rooms reduces the hassle of finding a chair by the pool or beach, which can be a problem... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review. The hotel offers peace and tranquility away from the hustle and bustle of the larger resorts within Cancun as you have mentioned. Whilst the decor of the hotel may not be to your liking, we receive many positive comments – it is a matter of personal taste of course. We... More 

Hanover, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

if you are looking to be pampered this is the place for you! I can not stress enough how peaceful and destressing this is. Everyone was so eager to make our stay truly enjoyable! Missy was awesome, she was always cheerful and helpful. "Moose" was always there also to see if we needed anything and I mean anything, they will... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your great view and we appreciate your feedback and will be sure to share your comments with our staff. We are very pleased that you enjoyed the personalized service that we offer and that you felt treated like royalty – this is very important to us. We do hope that you will... More 

Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel! The management and staff are fabulous. If you want to go somewhere and receive special attention then this is the place to stay. The rooms are beautiful and the art is amazing. We were greeted upon arrival with hot washcloths and fruit drinks, shown to our room and then to the restaurant for dinner. Anything... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we appreciate your kind comments. We are delighted that you had a great stay with us and we do hope that you will return in the future. If we can be of assistance with the planning of your next trip, please do not hesitate to contact us. More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago via mobile

It would take up too much space to list all the reasons why we loved this small gem of a hotel. We highly recommend it and would come back ourselves. But we would like to make a special mention of Missey in particular. Her friendly, cheerful manner made our stay so special. The art work is spectacular, the rooms are... More 

Was this review helpful? Yes 2
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review and we value your comments and will be sure to pass them on to our staff. We are delighted that you highly recommend the hotel and we hope that you will return in the future. If we can help you with planning your next visit, please do not hesitate to... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here as a solo single traveller January 2015 for a few nights before meeting a friend. I didn't want to stay in one of those massive 'all inclusive' resorts you see on reality TV shows, so the boutique aspect of this hotel really appealed to me. The staff were amazing - everyday, so friendly and helpful and always... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and we are delighted to read your comments regarding our staff and the hotel. We are also glad that you mentioned the artwork – something else that sets up apart and gives the boutique touch. We are very happy to hear that you will return in the future with your husband and if we... More 

Lusby, Maryland
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The difference between this place and other mega-hotels nearby is the quiet and service that only a small hotel can provide. We have stayed at several large and luxurious hotels nearby but really found what we loved in Casa Turquesa is that there is no 'hustle' like you find at those places. It's doesn't always have the finishes that you'll... More 

Was this review helpful? Yes 1
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and for taking the time to share your comments which we appreciate. We are delighted that you enjoyed the tranquility of the hotel and the personalized service that we offer. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun and if we can help you plan... More 

Kansas City, Kansas
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'll start this review by saying that we are not Cancun people. We do fly into Cancun often in route to Tulum, Isla Mujeres, Playa del Carmen, etc. We typically rent a car and since returning a rental can be a hassle, we spend our final night in Cancun just to make our trip home less hectic. We had been... More 

Was this review helpful? Yes 2
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for taking the time to post your review of your recent stay with us and firstly we are very happy to hear that your wife is feeling much better, please pass on our regards from all of us here at Casa Turquesa. Our Management and staff are available 24/7 to assist our guests and we are happy that... More 

Lansing, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We actually left the hotel in which we were staying for 3 weeks to stay in this hotel. We had walked down the beach, saw it, ventured up, and were invited to go on a tour. Mustafa, the manager, was a total delight; Casa Turquesa is so lucky to have him. Also, Missey, who called herself the concierge, but who... More 

Was this review helpful? Yes 2
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review

Thank you for your great review and it was our pleasure that you changed hotels to experience Casa Turquesa. We are delighted that you felt at home and received excellent service from our staff. We hope that you will return on your next visit to Cancun and if we can help you plan your next trip, please contact us. More 

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Additional Information about Casa Turquesa Boutique Hotel

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Turquesa Boutique Hotel 4*
Number of rooms: 29
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum
Hotel Style:
#15 Spa Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun

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