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The Royal Sands

3.5 of 5
Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Special offer
25% off + Free Transfers
Ranked #5 of 170 hotels in Cancun
4.5 of 5 stars 560 Reviews
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560 reviews from our community

What travelers say about this hotel
  • Very nice(13)
  • Hacienda Sisal(12)
  • Personal concierge(11)
  • Grocery store(11)
  • Happy Hour(9)
  • Pool bar(8)
  • Hotel zone(8)
  • Full kitchen(7)
  • Phase II(5)
  • Friendly and helpful(5)
Traveler rating
    408
    104
    31
    10
    7
Only show reviews for Family (181) | Couples (165) | Business (3)
Date Rating
peyton0018
Mooresville, IN
Senior Contributor
23 reviews
24 helpful votes
5 of 5 stars Reviewed December 26, 2011

Just returned from a great trip at the Sands. The xmas decorations throughout the hotel were fabulous and the Santa passing out candy was great for the kids. Loved everything about this trip!!! The service at the pool was fantastic, we loved the lunches at the poolside cafe or at the Veranda and the food quailty and prices were very... More

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Donshari
Perth, Canada
Senior Reviewer
10 reviews
4 helpful votes
5 of 5 stars Reviewed December 22, 2011
1
person found this review helpful

My friend frequently asked me to stay at her time share but it hadn't worked out until this year. How I wish I had accepted earlier invitations. The Royal Sands was everything she said. It was immaculate, friendly, spacious, affordable and safe! There was never any question of safety concerns though we stayed close to the resort. The colour of... More

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Sjwright09
1 review
4 of 5 stars Reviewed December 11, 2011

Great time, would have been excellent if they would have taken care of the ants. Our first room's view was outstanding, the service was good. More

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Camilo_Royal_Resorts, Community Manager at The Royal Sands, responded to this review
December 20, 2011

Dear Guest: Thank you for taking a moment of your valuable time to write your review. We unsuccesfully tried to contact you in regard to your comments to follow up and find out what happened. We can assure you that our resorts are regularly sprayed to control pests, so it is very rare to get a comment like that. Having... More

lhooq19
El Cerrito, California
Contributor
18 reviews
9 helpful votes
5 of 5 stars Reviewed December 10, 2011

I've made two trips to Cancun--last year's stay was at Royal Caribbean and this year was at Royal Cancun. What can I say? Amazing, breathtaking, home... We were lucky enough to get ocean villas at each of our visits and it felt like we were in postcard. Or in a commercial for Corona beer! :) In addition to the unbelievable... More

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William S
Hanover, New Hampshire
1 review
5 of 5 stars Reviewed December 10, 2011

This resort has an outstanding approach to its guests. At every step one is greeted and/or served with total courtesy. Every possible need can be met here, from the outstanding tour desk to the immaculate and fully equipped laundry. There are multiple restaurants, bars in a number of locations throughout the resort, a fully stocked supermarket and a sports desk... More

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eyes2c
Toronto, Canada
Senior Reviewer
7 reviews
6 helpful votes
3 of 5 stars Reviewed December 9, 2011
1
person found this review helpful

So we had a couple of weeks of time share to use and we did. We headed for Mexico and the Yucatan Peninsular to catch up with our Vitamin D requirements. Firstly, Yes the Royal sands is an excellent choice if lying around a pool or lazing away the day beachside, and being locked away from Mexican culture and life... More

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BenGruda
Potsdam, New York
Contributor
18 reviews
6 helpful votes
5 of 5 stars Reviewed December 6, 2011
2
people found this review helpful

If you are fortunate enough to get an ocean view villa you will see why my sister-in-law said: "I did not think places like this still existed!" Fortunately, the ocean view and the beach are just for starters. You have heard people make the comment: "You could eat off the floor." Well, trust me, YOU CAN EAT OFF THE FLOOR... More

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xtcds1
Kelowna, BC
Reviewer
4 reviews
6 helpful votes
5 of 5 stars Reviewed December 4, 2011
2
people found this review helpful

We've traveled extensively and this resort ranks the best we've stayed at. The rooms are modern, clean and quiet. The facilities are beautifully maintained and clean. The resort sits on one of the nicest stretches of beach in the world. Staff was without exception polite, full of smiles and ever helpful. Were offered a sales meeting once and we declined:... More

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Travellingfmmd
1 review
1 helpful vote
5 of 5 stars Reviewed November 30, 2011
1
person found this review helpful

Our 'personal concierge' would NOT leave us alone even after being asked explicitly to do so. finally lefft after four days just to get some peace and quiet More

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Camilo_Royal_Resorts, Community Manager at The Royal Sands, responded to this review
December 20, 2011

Dear Guest: Thank you for taking a moment of your valuable time to write your review. I'm sorry that you felt that way about your concierge. We tried to contact you to request more information on the issue and follow up but were unable to do so. I have forwarded your comments to the concierges manager in order to review... More

wosie
kent
Reviewer
3 reviews
4 helpful votes
5 of 5 stars Reviewed November 30, 2011

A very good time share exchange shame that ther is not a quite cocktail bar for a late night drink without a television shouting at you for hours on end .concierge was very helpful and did all our restaurant bookings for us More

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The Royal Sands Also Known As

  • Royal Sands Cancun
  • Royal Sands
  • Cancun Royal Sands Resort
  • Royal Sands Resort Cancun
  • Cancun Royal Sands
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico

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