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The Royal Sands Resort & SPA All Inclusive

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Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
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Transfer + Resort 35%OFF!
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1 room 1 guest
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The Royal Sands Resort & SPA All Inclusive
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2,249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Taos, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first all inclusive package resort and our first time to Cancun. The food is amazing, all their sister restaurants provide 4 and 5 star quality food. Just like what the other reviews said, the food and drinks are amazing. The resort itself is kept up well, always clean and everyone we'll met has went out of their... More 

Was this review helpful? Yes 6
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Josh M, Thank you for taking time to post about our resort.w We're glad to learn you've enjoyed your stay at The Royal Sands. We're sure that Tripadvisor's community will value your comments as much as we do. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Lower Burrell, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Rooms at the Royal Sands were always clean with excellent service. Our view was spectacular. We used local bus service to get around. Buses were always available and people were very helpful for getting to where we wanted to be. Seaweed was plentiful, so spent more time in pool than in sea. Spent time at a sister property, Royal Hasiendas... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear whitakermg, Thank you for taking time to post about our resort. Sargassum is a caribbean-wide subject. At Royal Resorts we are committed to provide our customers with a great vacation experience and because of that we've scheduled several cleaning brigades during the day. We're glad to learn you took the chance to enjoy and get to know another of... More 

New Canaan, Connecticut, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here a couple of years ago as a couple as our friends loaned us their timeshare for the week. This time we paid a premium and brought our 3 teenage kids and had to buy the all inclusive meal plan. It worked as we got an ocean front room with s kitchen/living room with 2 uncomfortable Murphy beds,... More 

Was this review helpful? Yes 4
Michigan
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are always clean, maid service is wonderful. We like early morning maid service and all we had to do is request it. Food is my favorite thing about The Sands. I am not a buffet person and here you can always order from a menu. I think the food is of good quality. We love Hacienda Sisal the food... More 

Was this review helpful? Yes 3
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Royal Sands in early June and had an amazing time! Our room was initially in Phase II, which was too quiet for us so we asked to be moved to Phase I. They did it right away with no problem. Our new room even had a better view! We read reviews that the personal concierge can... More 

Was this review helpful? Yes 5
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We would like to tell you about our horrendous time when we checked in. Abiud the guy who checked us in was so rude and has no manners. No customer service at all since we paid a lot of money to be in your resort but he treated us rudely.I tried to explained to him that we are here as... More 

Was this review helpful? Yes 10
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear CHYTOTS, Thank you for taking time to post about our resort. Please accept a sincere apology for the delayed answer. I have been looking for further information about this review since this behavior is in no way encourage nor promoted by Royal Resorts. We are gonna take all the countermeasures required to ensure none of our future guests share... More 

carolkemp@aol.com
Level Contributor
118 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 1 week ago

We are glad we are Royal Resort Member/Owners which allows us to NOT be mandatory All Inclusive. This is a great location on the beach in Cancun. We frequent Cancun a lot and have many local friends...thus all inclusive would not be a good value for us. Royal Resorts is a quality resort that offers daily maid service and has... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear carolkemp, Thank you for taking time to post about our resort. It is very rewarding for us to learn that our members are taking advantage of the benefits acquired through a Royal Resorts membership. It is our main goal to guarantee your satisfaction and we're glad to learn we've achieved this goal with you. We look forward to welcoming... More 

1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We just came from this hotel which my friend highly recommended. It was their second time to be in this hotel because you don't have to pay extra for a beach front room. But it was a big disappointment for her and me. As soon as we arrived around 11am we approached the desk and was shoved off by Abiud... More 

Was this review helpful? Yes 9
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Nacelle T, Thans so much for taking the time to review your stay at The Royal Sands We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been going to this resort for 10 years. Why, because other than paying the original price for buying a timeshare this is Your best deal the maintenance price is much lower than staying in any of the hotels and it is Yours forever, You can will it to Your kids. The resort itself is large well maintained, the... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Andrew. Thank you for taking time to post about your most recent stay at The Royal Sands. Comments like yours inspire us to continue in the pursue of our member's satisfaction goals. We look forward to welcoming you during your next visit to this, your home away from home. Warm Regards. More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

The worst experience in my life!! I came for four days with my friend to spend her b-day...and they treat us awfully!!right away when we arrived they told that we'll stay in our room only this night and then we have to change it...we did it at the time they told us, but next room was dirty and we asked... More 

Was this review helpful? Yes 9
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Guest, Thans so much for taking the time to review your stay at The Royal Sands. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with you... More 

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