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The Royal Sands Resort & SPA All Inclusive

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Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
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The Royal Sands Resort & SPA All Inclusive
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2,215 Reviews from our TripAdvisor Community

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892
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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White Plains, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

My family has owned here for over a decade now and it is top notch. Always happy with the service and amenities, the daily maid service is a plus too. Service at the pool and beach is attentive and the summer sea turtle program is very special. This is a place for couples, families and solo travelers. There is now... More 

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Los Angeles
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The service is fantastic. A special shout out to the pool servers. They are tireless. They go above and beyond and are always helpful and friendly. This is just a really lovely place to vacation. You will feel well taken care of here. Everything is top notch, from the delicious breakfast buffet to the maid service. It's so nice here,... More 

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BONNE TERRE
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Royal Sands is beautiful, well maintained and a great family resort. The all inclusive offering was terrific. We were able to eat at our favorite local Cancun restaurant, "Captain's Cove", all inclusive! The kids had a terrific time and so did we.

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a good Mexican hotel experience. Though the maintenance could have been better, the hotel was in decent shape overall. The pools were excellent, with plenty of space for people and lounge chairs. Pool side service was prompt, with a good variety of food and drink. The pool and service is key if you have little kids! There is... More 

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A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

We decided to book with Royal Sands because of the many positive reviews here. We unfortunately have to disagree based on our own experience. We are still here and basically spent our whole day today with the negatives. We started our day getting transferred to another room . Front office said for one of us to wait in the room... More 

Was this review helpful? Yes 6
Cristóbal G, Online Community Administrator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Guest, I hope this response finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to learn that you visited Royal Resorts, I was disappointed to learn about your experience did not fulfill your expectations. Thank you for taking time to share your thoughts. It's through comments like yours that we are able to... More 

mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We arrived at the room and it was not well cleaned. There was rotten food on the drawers and a used towel in the bathroom. They leave glassware for you to use but they don't change or wash them and there is no soap for you to wash them yourself. I asked the cleaning lady and she answered "we don't... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Guest, Thans so much for taking the time to review your stay at The Royal Sands. We're happy to learn that you find our hosts to be friendly and willing to help. This is one of the most important values we promote and encourage in every single member of our staff. We truly appreciate your feedback and sincerely apologize... More 

Ellenwood, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Well, traveling fans, I thought Hawaii was the bomb-diggety until me and my family/friends received our passports and decided it was time to get started traveling the world. Cancun Mexico(our first place outside the zone where we couldn't present birth certificate as proof of our US citizenship), can't say enough about this place. Our plane landed (thanks American Airlines) in... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our first time in Cancun and we felt in love with this Resort, when I booked they give me ocean view and when we got there they give us a ocean front, I was a little upset when he said first floor (I wanted a higher floor) and he told me "if you don't like it, we give... More 

Was this review helpful? Yes 1
Staten Island, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

the hotel was great clean nice room friendly staff food excellent they let you go to outside restaurants included in the meal plan the only down side is the towels they limit you and want you to sign for towels how annoying but its like this all over Mexico and the all inclusive bracelets they have to come up with... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Robert S, Thank you for posting about our resort. We are glad to learn you've enjoyed your most recent stay at The Royal Sands. Rest assured we are sharing your comments with the appropriated channels so that our service may improve and on your next visit you will be able to enjoy your stay even more. We look forward... More 

Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the resort during our 13 member family vacation. The place was awesome. It was right on the strip with bus service to take you wherever you want to go. They try and take care of every detail for you. From the moment I walked into the lobby I could breathe better thanks to the eucalyptus aroma in... More 

Was this review helpful? Yes 1
CristobalGF, Online Community Manager at The Royal Sands Resort & SPA All Inclusive, responded to this review

Dear Tony C, Thank you for your wonderful review. We are so happy to hear you and your family enjoyed the resort services and amenities. We truly appreciate your comments and hope to welcome you back very soon! More 

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