At the end of a delightful 10-day stay in Yucatan, I spent 2 nights in this "hotel" before flying home. It took over 2 hours to check in. I had booked the room through Expedia, but neither the website nor the "hotel" had bothered to tell me that because it is not a hotel, but instead a condominium time-share, all... More

My parents and friends have been owners for years at other Royal Resorts, so when the opportunity was presented to buy, we did not hesitate. We have been going for the past 8 years and have never had an issue other than minor maintenance issues in the Villa that were quickly resolved and with the utmost professionalism. We even had... More

This resort, like the Royal Cancun and the Royal Haciendas, is clean, friendly and beautifully maintained! The ENTIRE staff, including the security guards, is friendly, professional, and quick to respond to whatever needs you have including your safety. There are numerous activities in which to participate both in the pools and out. The maid service is daily except Sundays and... More

Resort is absolutely beautiful and the most well maintained resort I have ever seen. Maid service every day except sunday and holidays. Any maintenance problem e.g. burned out bulbs, dishwasher not working etc. handled within an hour. Staff is exceptionally friendly and professional. Had a great time and the beach was awesome. More

Recently staying at this resort...had a bad experience on the property at night ,security on the grounds terrible as well as management....after being told that a manager on duty will contact us after an incident at 10:30 pm at this resort......no response from the management until the following day when I approached the day manger late morning....the managment's response........put it... More

We visitied April 7-17th and enjoyed every minute. The sound of the ocean on the beach was fantastic. Well maintained and friendly. We enjoyed the LaVeranda Restaurant and the location is great- easy and quick to anywhere you would like to go! Just the right size for our family- great space in our villa and the hotels offer alot without... More

Having traveled throughout Mexico for years and years, yet not having been to the Yucatan, we were delighted to be invited by friends to share their time share at the Sands. From start to finish, we were impressed with the physical plant of the Sands, their expert staff, and good food. In addition, Happy Hour at the pool was a... More

This was our first time at this resort and it was great. The only complaint I have is that there is nothing really to keep the kids entertained besides the pool (which is too deep for my 8 y.o. to stand up in it) and the beach. They should have more activities planned and definetely a few ping-pong tables, shuffle... More

This is the second year we visited the Royal Sands. the resort is very clean, the location in the Hotel Zone is great, and the staff who work there are very friendly and accommodating. We will be returning. the beach is beautiful and well maintained. You can catch a bus to many local restaurants. More