The Royal Sands (Cancun, Mexico) - Resort Reviews

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#13 Family Hotels in Cancun

#15 Top resorts Hotels in Cancun

#16 Luxury Hotels in Cancun

#18 On the Beach Hotels in Cancun

#32 Romantic Hotels in Cancun

Price Range: $$$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: The jewel in the crown of the Royal Resorts Cancún collection, The Royal Sands has a truly regal beachfront setting, five-star amenities and everything you need for Royal Relaxation. The architectural design of this beachfront resort means that all 340 villas have ocean views with breathtaking vistas of picture-perfect white sands and the turquoise waters of the Caribbean. The Royal Sands is located a stone's throw from Kukulcan Plaza shopping mall and a short walk from La Isla Shopping Village.Leave your cares behind as you indulge in some Spa time. Take the plunge and enjoy Cancun's water sports, The Royal Sands Marina is opposite the resort on the shores of the lagoon. Relax poolside, play tennis and enjoy a tempting array of dining choices, theme nights and live entertainment with something different every night of the week. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Priceline, Venere and Tingo so you can book your The Royal Sands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: The Royal Sands Hotel Cancun; The Royal Sands Hotel; Royal Sands Cancun; Royal Sands; Cancun Royal Sands Resort; Royal Sands Resort Cancun; Cancun Royal Sands

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1,055 reviews from our community

See which rooms travelers prefer - 271 traveler tips

jaredjamison1

Livermore, California

Reviewer

4 reviews

“This place has changed!”

Reviewed May 24, 2013 NEW

This resort has changed dramatically over the last few years so when reviewing these reviews be sure that they are current. First off the drink menu at the pool bar does not list prices for drinks. When asked the servers most of the time do not know the prices themselves and have to go ask. This resort counts towels and... More

Was this review helpful? Yes 1

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Richard F

Morris Plains, New Jersey

Senior Contributor

41 reviews

5 hotel reviews

Reviews in 11 cities

4 helpful votes

“First Rate Accomodations and Service in Paradise”

Reviewed May 23, 2013 NEW

We have stayed at all of the Royal Resports in Cancun and are an owner at the Simpson Bay Resort in St. Maarten which is affiliated with Royal Resorts. Their slogan is, "In Search of Excellence" and the management and staff really do seem to strive for this goal. The Royal Sands is probably the premier location in Cancun among... More

Dear Guest, Thank you for taking time to post about our resort. We value your kind words and we find them very rewarding. We always strive to provide the highest satisfaction available and we're glad to learn you've really enjoyed your stay. As you point out: we are always In Search of Excellence and we know that the hard work... More

503gaylene

Auburn, Washington

1 review

1 helpful vote

“fabulous vacation!!”

Reviewed May 20, 2013 NEW

We love the Royal Sands in Cancun! It is a beautiful destination spot, with the beautiful aqua blue water and the white sand beaches! We enjoyed staying at the hotel because the rooms are lovely and the grounds and areas of the hotel are so clean. The restaurants included in the all inclusive package are wonderful! We didn't take advantage... More

Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words and sincerely hope you enjoyed the rest of your stay in Cancun. We are already looking forward to welcome you back to the Mexican Caribbean. Warm Regards. More

Cathleen Mac

Reviews in 2 cities

“DOWNHILL-From 4 star to 2 star in 1 year!”

Reviewed May 18, 2013 via mobile

We have been going to this resort for 6 years and while the location and the oceanfront view hasn't changed the amenities and service have gone so far downhill it was a chore to stay there. The linens are so thin I thought I was at Motel 6. We used to enjoy "steak night" but since they have gone all-inclusive... More

Was this review helpful? Yes 4

Dear guest, Thank you for taking time to post about our resort. Our resort is a mixed use resort and does lend itself to a few challenges. Nevertheless, we always strive to provide the highest level of satisfaction and we regret that we didn't achieve this goal with you. We are sharing this information with the management so we can... More

Happy2133

Spring, Texas

3 reviews

3 hotel reviews

Reviews in 3 cities

6 helpful votes

“Nice but I wouldn't go back”

Reviewed May 16, 2013

We split a week of our timeshare and traded for the Royal Sands and only stayed 3 nights,it was nice everything is so clean,employees are very nice. We wanted a quick get away just to hang and relax which we did we spent our time at the pool in phase 2 because its much more laid back. Was disappointed with... More

Was this review helpful? Yes 3

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide the highest satisfaction levels in our customers and we're sorry to learn we didn't achieve this goal with you. Please rest assured knowing that we don't promote nor encourage this kind of behavior within our staff and that we'll conduct an investigation to... More

Duane M

Washington, District of Columbia, United States

7 helpful votes

“Lovely property, but service staff needs diversity training!”

I was here about 2 and a half year ago with a friend of mine before all of the "changes" took place and I had a wonderful time. That visit, we were actually able to USE the kitchen b/c there were no "all inclusive packages". Now with the packages, the kitchen is a moot part of this villa. Never understood... More

Was this review helpful? Yes 7

poolerga

Georgia I95 @ I16

Senior Reviewer

8 reviews

Reviews in 5 cities

19 helpful votes

“Let me take you on vacation with me.”

Reviewed May 13, 2013

Glad to be back first of all. The flight in was flawless. All ten of us were able to make the flight and arrive in Cancun without a problem. This year I decided to use USA Airport Transfers to get 12 people to the resort. Two more family members from D.C. joined us at the terminal. The two vans were... More

Dear Guest, Thank you for taking time to post about our resort. We are sure that TripAdvisor's community will appreciate this extensive review about your vacation. We always like to receive this extensive reviews because they tell us a story and allow us to dive into the experience from our customers directly from their mouths (or hands). We are already... More

misslala24

New York City, New York

“wonderful experience and family friendly”

My family and I visited the Royal Sands May 3rd thru the 10th. We exchanged our time share for a week here. From the front desk staff to the maid service, everyone was very professional, friendly and helpful. Our concierge for the week, Melly was extremely helpful in making dinner reservations and helping us plan our week. She did ask... More

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Rose G G

Chicago, Illinois

“Paradise with flaws”

Its a great resort and for the most part the staff is attentive and curteous. However, I am a Resort member since 2000.I speak spanish and find that when I do I don't get the same royal treatment as when I pretend to only speak in English. It shouldn't be like that, but there were exceptional staff like Rafael at... More

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xrayang

virginia

6 hotel reviews

Reviews in 6 cities

12 helpful votes

“great vacation”

Just returned from a five night stay at the Royal Sands. It was excellent!! The resort is beautiful and very clean. Good maid service, We had the All Inclusive package and had some really good food in all the included restaurants. Captains Cove was very nice, great dinner and a beautiful setting on the Lagoon side. Also enjoyed Pancho and... More

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The Royal Sands Resort, Cancun

The Royal Sands

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