We had a family holiday with our grown up children. We had a wonderful week, Miriam and her staff looked after us really well. We had the opportunity to eat at the Chef's table and head chef Angel provided us with a feast. This is our 2nd time in Cancun Palace and It was great to see familar faces among... More

infinity pool, great service, all-inclusive drinks, friendly staff, good crowd, nice pool bar, kid-friendly place. Drinks were a little watered down More

Me and my husband were at Cancun Palace during our honeymoon last November. It was low season; therefore the hotel was very empty and calm. It was easy to get a table in any restaurant, including the Japanese one, without reservation. We were well supported by the hotel staff, and because we were honeymooners we got some privileges as special... More

This hotel is good for families. When I was there , the pool was full of children's and there was line up at all the reatourants. If u are looking for relaxing hotel don't go there. The pool and Amenties were quite old but the rooms were renovated. More

The hotel did not live up to its name of a palace. Although it was very well kept and nice for the most part. IT felt rather cold. For instance, why would there be a Jacuzzi in a room , if there is a spectacular pool and a pristine beach outside!? The Jacuzzi takes up a large part of the... More

We have been "members" of the Palace Resorts for the past four years and have experienced several of the resorts. This trip ended up being wonderful which was helped a great deal by the weather but we never had the internet that we had always had and we were not told of the renovations before our arrival. I do not... More

We stayed at the CP from 12/17-12/24. First off I will say that this was our first trip to Cancun and our 1st AI. I probably read 50 of the reviews on this service before we went. Yes the Hotel was being renovated, it was absolutely uneventful. Oh we didn't get to walk into the normal beautiful Lobby, but who... More

We stayed at the Cancun Palace from Dec 11- 18 with our 5 year old daugher. The first 4 days the place was maybe half full, by the 5th day it filled right up, overall the service was amazing. In 7 days we used the 15,000 point room credit on: two 50 minute massages and a manacure, we swam with... More

We arrived on a Friday and had booked the Presidential Suite. The facility was very nice and the room superb. The staff was very welcoming and it wasn't long before they knew us by first name. We felt like part of the family. This is a great family place with entertainment and relaxing for everyone. It is also easy to... More