Cancun Palace is great. The moment you walk into the lobby they have a glass of wine waiting for you, bottoms up. Check in was a breeze and our room was clean all the time. The ocean view from our 5th floor patio was amazing. The food was just ok and the drinks were just ok as well. The staff... More

We stayed at the Cancun Palace twice in six months in 2011, so I feel qualified to share my opinion. The first time we visited the Cancun Palace we were quite impressed. The hotel itself is impressive, in a contemporary style. The hotel looked impressive as soon as we started up the long driveway and saw the fountain in front.... More

Food was great so was the service. the people at the spa were wonderful. Everyone there tried to make this vacation spacial. The kids loved there area they had a splash area and all the food and treats they wanted. can't wait to go back. More

Our family of 4 (children ages 9 and 11) returned last night from Cancun Palace. I always say I will never return to a place twice as there are too many places in this world to see however, I have found myself saying that I would return to this hotel/location. We celebrated New Years Eve and a birthday. The new... More

First of all i Would like to say thanks to all the staff for making my stay wonderful. Mike Cunningham ,Polo And so on to make Deb and i the Newest members of the Hard Rock Hotel We are member 000001 The food was perfect the rooms were awsome Pool and Bar "Jimmy" Tropiclicious. the only reason i would see... More

Our room was ocean side. It was very comfortable and clean. It did not have the musty odor that tropical rooms typically have. The cleaning staff was wonderful to the point of arranging our shoes when they cleaned. We stayed for nine nights so the four main restaurants and various special theme nights outside assured that we did not get... More

Our family has stayed at several of the Palace Resorts, but the Cancun Palace is our favorite. The hotel has been recently updated and is beautiful. The view is spectacular and the restaurants are wonderful. The staff that we came in contact with were all extremely helpful. We will be going again in June and can't wait! More

This was our first time at an all inclusive and I felt I had done my homework. Although it was nice, we felt it rates about a 50%. By this I mean 50% of the time things were great and 50% of the time they were quite bad or perhaps frustrating is a better term. For example upon check in... More

Having stayed with Palace Resorts several times we expected Beach Palace to be good. We were Not disappointed. Our room was spacious (Preidential Suite) and offered all the comforts for 5 of us. While there is always a few small bumps at the start, the staff worked wonders to ensure all was fixed and our stay was enjoyable. Guadaloupe and... More