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All 170 Cancun hotels »

Cancun Palace

4.0 of 5
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Hotel amenities
Special offer
$1,500 Resort Credit
Ranked #20 of 170 hotels in Cancun
4.5 of 5 stars 1374 Reviews
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1,374 reviews from our community

What travelers say about this hotel
  • Room service(41)
  • Very nice(30)
  • Ocean views(30)
  • Lobby bar(26)
  • Italian restaurant(23)
  • Great time(19)
  • Pool area(19)
  • Kid Club(17)
  • Vacation planners(10)
  • King bed(9)
Traveler rating
    819
    311
    123
    74
    47
Only show reviews for Family (428) | Couples (327) | Business (30)
Date Rating
Margarita N
El Cerrito, California
1 review
5 of 5 stars Reviewed January 16, 2012

Everyone goes out of their way to make sure you have everything you need, whether you are at the beach, pool or just louging around in the lobby area. Their service is great! More

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Phillysteaks414
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed January 16, 2012
1
person found this review helpful

Cancun Palace is great. The moment you walk into the lobby they have a glass of wine waiting for you, bottoms up. Check in was a breeze and our room was clean all the time. The ocean view from our 5th floor patio was amazing. The food was just ok and the drinks were just ok as well. The staff... More

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StarDeluxe
Toronto, Canada
Reviewer
3 reviews
24 helpful votes
3 of 5 stars Reviewed January 9, 2012
22
people found this review helpful

We stayed at the Cancun Palace twice in six months in 2011, so I feel qualified to share my opinion. The first time we visited the Cancun Palace we were quite impressed. The hotel itself is impressive, in a contemporary style. The hotel looked impressive as soon as we started up the long driveway and saw the fountain in front.... More

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johnyd2
Cicero, Illinois
1 review
3 helpful votes
5 of 5 stars Reviewed January 9, 2012
3
people found this review helpful

Food was great so was the service. the people at the spa were wonderful. Everyone there tried to make this vacation spacial. The kids loved there area they had a splash area and all the food and treats they wanted. can't wait to go back. More

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docdar
Barrie, Ontario
2 reviews
6 helpful votes
4 of 5 stars Reviewed January 8, 2012
4
people found this review helpful

Our family of 4 (children ages 9 and 11) returned last night from Cancun Palace. I always say I will never return to a place twice as there are too many places in this world to see however, I have found myself saying that I would return to this hotel/location. We celebrated New Years Eve and a birthday. The new... More

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michael m
Slickville, Pennsylvania
Contributor
12 reviews
7 helpful votes
5 of 5 stars Reviewed January 7, 2012
4
people found this review helpful

First of all i Would like to say thanks to all the staff for making my stay wonderful. Mike Cunningham ,Polo And so on to make Deb and i the Newest members of the Hard Rock Hotel We are member 000001 The food was perfect the rooms were awsome Pool and Bar "Jimmy" Tropiclicious. the only reason i would see... More

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CaptainBrian911
Puyallup, Washington
1 review
1 helpful vote
5 of 5 stars Reviewed January 7, 2012
1
person found this review helpful

Our room was ocean side. It was very comfortable and clean. It did not have the musty odor that tropical rooms typically have. The cleaning staff was wonderful to the point of arranging our shoes when they cleaned. We stayed for nine nights so the four main restaurants and various special theme nights outside assured that we did not get... More

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Beckarae
Valdez, Alaska
1 review
3 helpful votes
5 of 5 stars Reviewed January 6, 2012
3
people found this review helpful

Our family has stayed at several of the Palace Resorts, but the Cancun Palace is our favorite. The hotel has been recently updated and is beautiful. The view is spectacular and the restaurants are wonderful. The staff that we came in contact with were all extremely helpful. We will be going again in June and can't wait! More

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sandm4
Chicago
Contributor
14 reviews
8 helpful votes
3 of 5 stars Reviewed January 5, 2012
4
people found this review helpful

This was our first time at an all inclusive and I felt I had done my homework. Although it was nice, we felt it rates about a 50%. By this I mean 50% of the time things were great and 50% of the time they were quite bad or perhaps frustrating is a better term. For example upon check in... More

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ByrenToronto
Toronto, Canada
Senior Contributor
21 reviews
11 helpful votes
5 of 5 stars Reviewed January 5, 2012
2
people found this review helpful

Having stayed with Palace Resorts several times we expected Beach Palace to be good. We were Not disappointed. Our room was spacious (Preidential Suite) and offered all the comforts for 5 of us. While there is always a few small bumps at the start, the staff worked wonders to ensure all was fixed and our stay was enjoyable. Guadaloupe and... More

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Cancun Palace Also Known As

  • Cancun Palace Hotel
  • Cancun Palace Resort
  • Palace Hotel Cancun
  • Cancun Palace Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico

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