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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel Cancun
See the most recent reviews
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

We were at this resort for our daughter's wedding. We booked as a group with Maritime Travel and travelled via Sunwing about 9 months previous to the date of the trip. The resort was awesome with upgrading the couple to be married to a very beautiful ocean view however not living close to our family we had figured booking so... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Appreciated Paul G Thank you so much for the EXCELLENT review! I had a blast hearing and reading your kind comments, while I am sorry about your dear friend got hurt, hoping that she is all right now back at home, I am so pleased to hear that you were pampered by our staff service; happy as well to hear... More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 16, 2014 via mobile

We just returned for the Hard Rock in Cancun , we had a great week with with friends and family . The hotel in in the process of a complete remodel, still has some work to do but a very nice place to stay . The service we received was top notch . Our hotel butler Jacob was the best... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Appreciated Manny2188 Thank you so much for your review, I am glad to hear that you had enjoyed your stay despite any inconvenience, is by receiving feedback from our guest how we manage to get better, we are taking action to prevent all type of security incidents, Thanks again for your comments and feedback and hope welcoming you soon to... More 

Cancun
1 review
4 of 5 stars Reviewed June 16, 2014

Great vacation from start to finish. I just wish I had more time to spend there. Great food, beach & pool. The staff were courteous, accomodating and extremely friendly. All the things required for a wonderful vacation. Who can ask for anything more?

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear epblenman Thank you so much for your short and sweet review, I am so glad to hear how much you enjoyed your stay at Hard Rock Hotel Cancun, also want to thank you for all the kind remarks, looking forward to pamper you on your next visit. Juan Rivera General Manager Hard Rock Hotel Cancun More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

In a nutshell you need to get this place booked clean tidy the food is amazing the staff can't do enough to help you everything is a pleasure, honest don't book anywhere else and if you need any help go and see Alex on the front desk, he'll sort it for you, plus J.J. On the front desk too, He's... More 

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Appreciated Gary M All we need is love! You are given us as much, is a pleasure to read your comments, we are thrilled to hear how much you enjoyed your holidays at Hard Rock Hotel Cancun. And looking forward to see you on your next visit, we are ready to roll out the red carpet for our valued rock... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

Well, it's been two years since the conversion to the Hard Rock. We were there two years ago as the "cancun palace" sign was being replaced. We had a "WONDERFUL" time. I was some what concerned. I was looking at the Facebook pictures thought it might be "too" crazy for us. It was not. They have pools on the third... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear queenbee53 I would like to thank you for your great review, We all at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our staff service, and looking forward to see you on your next visit, we are getting ready to roll out the red carpet... More 

Lancaster, Pennsylvania
2 reviews
5 of 5 stars Reviewed June 15, 2014

Check in was a dream, room was awesome..entertainment at the pool was great..food wonderful..the staff went out of their way, in every department to notions the direction we needed to go, but took us there..you should be proud HRC..

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Htroupe Thank you for the EXCELLENT review! All at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our staff service, we hope we can welcome you again here at the Hard Rock Hotel Cancun. LOVE ALL, SERVE ALL. Juan Rivera General Manager Hard Rock Hotel... More 

Ripley, Tennessee
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 14, 2014

We stayed here when it was a palace resort and under the new hard rock name. This trip was booked through a certificate that we purchased. Pros-check-in was very easy, food was good, somewhat more american ized. The beach as always was beautiful and kept nice and service was excellent. Our twelve year old son enjoyed the "teen activities", a... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear rebeccagatlin I would like to thank you for your excellent and detailed review about our resort; certainly I enjoyed reading that you loved our rock n roll style! No doubt there is always something going on as the fun is non-stop at our resort, I will pass on your comments to Ms. Karen, also happy to hear that you... More 

Naples, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2014

This was our second stay at the Hard Rock and we actually enjoyed it more than the first time. The kids (6 to 19) loved the pool area and the activities. We loved the restaurants especially the Asian which we went to twice. The kids also liked being able to order room service. We're thinking about going back for a... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Vernon B Thank you for the short and sweet review. We are thrilled to hear how much you enjoyed your holydays at Hard Rock Hotel Cancun, and locking forward to see you on your third visit, we all always getting ready to roll out the red carpet for our appreciated rock stars! ALL IS ONE Juan Rivera General Manager... More 

Indiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 12, 2014

Had a great time during our family stay at Hard Rock Cancun in May. For quick reference, we live in the Midwest (USA), are in early 50’s and our “Kids” are 25,23,and 19. We have stayed at several all-inclusive over past 6-7 years (RUI, Iberostar, Sandals, Hard Rock Punta Cana, ) so we have a perspective from these past experiences.... More 

Was this review helpful? Yes 7
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Acting_Like_Kids, Greetings from your friends at the Hard Rock Hotel Cancun! Thank you for sharing your great comments about our resort, we are thrilled to hear that the whole family had fun. Comments like yours ignite our passion to serve! Thank you for mentioning the staff’s friendliness and readiness to please our valued rockers. We can´t wait to welcome... More 

Cancun
1 review
4 of 5 stars Reviewed June 11, 2014

The staff make you have a good time, good food and drinks, nice hotel, amenities are the best, shows at the pool and anywhere, we had a wonderful time, I'll recommended to any body for a good time....

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Delia B Thank you for the awesome review! It’s always a pleasure to hear that you had a great time. I appreciate you shared your travel experience with us, also want to thank you for all the kind remarks, we are getting ready to roll out the red carpet for our appreciated rock stars! Love all, serve all Juan... More 

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