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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,256 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel Cancun
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel was beautiful, clean and comfortable. Many different choices of restaurants. Food quality good but not great. Service was exceptional! Activities for the whole family. Pools were clean and beach spotless.

Was this review helpful? Yes 1
Watertown, Massachusetts, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Last week was my second time at this Hard Rock hotel; and it was better than the first! The beach is absolutely amazing, very cool infinity pool, great food, and awesome accommodations. Every room comes with full size Jacuzzi, a stocked fridge, and there's 24hr room service where you can get anything from quesadillas to sliders at 3 AM. The... More 

Was this review helpful? Yes 4
Top Contributor
166 reviews 166 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am usually not a fan of all-inclusive, but this was a welcome exception. The food at all restaraunts was excellent, with my favorite being the Japanese. Great beach view and very large pools. The live music was also very good. I will likely return.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Morganton, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We traveled the week of 01/16-01/23/15. From the moment we entered until we left everyone was very nice and professional. The staff made our trip a delightful time. Our HOF representative Gail Gleason does an outstanding job with reservations and pre booking needs. She really cares about her job and the people and that you have a great week. Luis... More 

Was this review helpful? Yes 5
Woonsocket, South Dakota
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I thought the Hard Rock was amazing. Never had any complaints about any of the restaurants we ate everything was great the service and the food. The pool area was very exciting with water volleyball and swim up bars. The cleaning service in our room was amazing always fresh towel and the turned down sheets and chocolates at need were... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

First time in Cancun for my husband and I. Went with his family and had a BLAST! Yes, our rooms were not ready when we arrived but I was welcomed with smiles and a drink...:) fine with me. I sat and relaxed and took everything in. All services were amazing. The hotel staff were welcoming and willing to help always.... More 

Was this review helpful? Yes 1
Montreal, Canada
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from this resort. I cannot rave enough about the level of service. They catered to our every whim and then some. Day one , Caeser introduced us to creme Tequila, with our coffee, what a treat. Our check in and check out were seamless. We could not have asked for better service, the Brazilian restaurant is a... More 

Was this review helpful? Yes 3
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I was the third time in Cancun. This hotel mainly has disadvantages - too long que for check in, same with check out (more than 30 min). Resort credits is only a good marketing trick, they simply do not work, you can use them in SPA, prices for two are over 600 $. Never seen such prices for basic treatments in... More 

Was this review helpful? Yes 5
Clinton, Massachusetts
11 reviews 11 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Let me start this review by stating that my wife and I are Legendary members. Legendary is the Hard Rock’s membership program which provides us with some privileges that non-Legendary visitors would not receive. With that, we visited the Hard Rock Cancun (HRC) in January of 2015 – the 10th to the 17th. Our vacation was booked through the Legendary... More 

Was this review helpful? Yes 8
Winnipeg, Canada
Top Contributor
89 reviews 89 reviews
25 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It's the Hard Rock, rocking and rolling is standard! Drinks are similar to every resort, the Brazilian restaurant had amazing food! It's worth the price of admission. They have a cool giant hamster wheel to run around in, in the pool. They will definitely try and get you into one of the timeshare meetings and they push really hard for... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(6)
  • Lobby bar(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#13 Spa Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#19 On the Beach Hotel in Cancun
#22 Romantic Hotel in Cancun
#22 Family Hotel in Cancun

2,762 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (2410)
Hotel & grounds (536)
Pool/beach area (510)
View from room (204)
Dining (274)
Room/suite (252)
Family/play areas (65)
Bathroom (22)
Business center/function rooms (9)
Videos (15)
Other (523)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (306)
Amenities (71)
Beach (6)
Deluxe Diamond (64)
Deluxe Room (24)
Pool (20)
Presidential Suite (39)
Restaurants and Bars (45)
The Hotel (37)

Management photos: Courtesy of the property manager

All management photos (46)
Pool/beach area (6)
Hotel & grounds (14)
Room/suite (5)
Dining (1)
Other (20)
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