Ignore the timeshare sales efforts and this place is beautiful...great beach...great staff Some of the specialty food was great! Some of the food was standard fair buffet food...nothing special....but not terrible. The dolphin experience was awesome. (Dolphinaris) But the price for the dolphin souvenir photos was WAY too high...we bought a couple anyway...because the dolphin option is one of the... More

I absolutely love this resort. It is located in a perfect place on the hotel strip. The local bus stops right in front and you can go just about anywhere for $1. The food is fantastic and the staff couldn't be any better. Try the flank steak in the steak restaurant, it has the best flavor. The beach is gorgeous,... More

I recently stayed at Beach Palace from January 13-22, 2012. Although I didn't stay at Cancun Palace I did spend about 50% of my free time here as I love the staff and facilities very much! Bar staff Are you kidding me? These guys work their butt off to please you! Ceasr Espinoza is a magician with the drinks! Simply... More

Pros - A very nice property, well situated and pretty. The pools are lovely with 2 swim up bars. Ask for Cesar at the volleyball end bar for excellent service. Ample choice of restaurants; food good. Face to face encounters with staff are very pleasant. Special kudos to Miriam, waitress with the braces, so pleasant and accommodating. Manuel & Manuel,... More

Our stay there was excellent. Our daughter got married there. Really great staff and everyone there was every polite and helpful. Food was out of this world very good. Check in and checking out was very fast and everyone was very helpful. Hope to get back there very soon. More

When i went to the palace it was filled with verry nice people.It seemed like everyone cared about everyone so that is great.i felt like eveyone was waiting on me and i wasnt waiting on them to get the tables cleans and stuff.The guy workers are verry genouse they push your chair out for you and wait for you to... More

The hotel is under construction which they did not mention. The excursion/spa scheduling staff were beyond rude. I was in a presidential suite and had no Wi-Fi available in my room. The property is becoming a Hard Rock property and thus they have very loud bands playing in the afternoons and evenings. Pool side band playing classic rock was so... More

visited cancun palace today. 1st look- pretty pool/beach area. then you hear the banging! Loud, constrction banging, hrs on end! non stop! can't believe anyone can relax here. service-poor poolside service. saw several senior guests struggling with their chairs and umbrellas with hotel staff in sight. no offers to help! restaurant-crowded, loud, lack of service. a little like a cafetaria... More

Your staff treated us as familty. We have never been treated any better than we were at your Cancun Palace. From excelent rooms to your great food We will never forget your hospitality Thank You Robert and Elsie Maes More