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Hard Rock Hotel Cancun

Hotel website
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,586 reviews from our community

Traveler rating
    2,315
    729
    326
    133
    83
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1,201
1,155
36
154
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (775)
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    (3586)
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Quebec, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Just wanted to say that we stayed at HardRock Cancun for 2 nights 3 days and it was wonderful. Staff is exceptionnal made us feel like millionaires. Everyone is nice with us and make us feel special. Nice room with jaccuzi. The whole hotel smell's wonderful. The food was great you will never go hungry at this hotel. Thank you... More 

Was this review helpful? Yes
Ontario
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week at the hard rock cancun. Great vacation and location. Size of hotel is ideal. Not too big but not too small. Restaurants were good and didn't need reservations. Just first come first served. May have to wait a little bit but they give you a beeper and you can wait in the lobby bar with some awesome... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear travelfamilyOntario, Thank you for the short and sweet review! I am glad you hada a wonderful time with us and enjoyed the culinary experience at our restaurants, also for mentioning Jose, I will let him know he did a great job.Can’t wait to wecolcome you again here at the Hard Rock Hotel Cancun Chadi Bou Said General Manager Hard... More 

Lincolnshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A belated review as we stayed here over Christmas and new year. A warm welcome, great food with a wide choice and friendly staff. A family with three teenagers not looking for a quiet beach holiday - We were all entertained - lots always going on, and would go back again. Beware parents, avoid the beds next to the DJ... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello CLB374, Thak you for your comment, I‘m glad to hear how much you enjoyed your holydays at Hard Rock Hotel Cancun, is perfect for families and we provide entertainment for all ages. Thanks again for your kind comments about the service, our staff will appreciate them. We look forward to your next visit and I know you will have... More 

wisconsin
Contributor
16 reviews 16 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fun and beautiful resort. Staff are exceptional. Traveled with two teenagers who loved the entertainment and food. Upbeat vibe. Very safe and beautiful beaches in Cancun. Loved the variety of things to do.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello marieryan12, Thank you for your short and sweet review, I am pleased to hear that you are having a great time and that you loved the service, entertainment, food, pools and our gorgeous beach! We look forward to welcome you again and roll out the red carpet for you here at the Hard Rock Hotel Cancun. Chadi Bou Said... More 

Omaha, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a fabulous at the Hard Rock Cancun. We went with another couple and both have teenage daughters. Everyone had an absolute blast! The hotel is very clean and nicely decorated. The hotel staff was excellent. We can't say enough positive things about all the staff at the hotel! The entertainment staff were amazing! They were always... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello GTYoung, I would like to thank you for your very detailed review about our resort; certainly I enjoyed reading that you loved our rock n roll style! No doubt there is always something going on as the fun is non-stop at our resort. s my pleasure to read your kind comments mentioning our staff who rocked your vacation especially... More 

Wirral, United Kingdom
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was unsure whether to give the Hard Rock Cancun a 3 or a 4 review, but decided that overall we enjoyed our stay to give a 4, despite me feeling that it didn't live up to the 5 star rating Thomas Cook had given it. It was clean but in places you could see the cracks if you looked... More 

Was this review helpful? Yes 6
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear 2015lisa2015, What a detailed review, I want to thank you for all your kind remarks regarding our service, food and acomodations, I'm glad to read that despite any inconvenience you enjoyed your stay, I appreciate your feedback as it through the communication from our guests that we continue betting better. We truly hope we can welcome you again soon.... More 

Fort McMurray, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband & I recently stayed at the Hard Rock Cancun property from March 2nd 2015 to March 9th 2015. I will do my best to try to give a detailed account of this hotel I wasn't able to partake in a lot of activities as I chose to have some surgery while in the area which prevented me from... More 

Was this review helpful? Yes 2
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear virginislandbride, I hope you feel better for your recent surgery, even though you couldn´t enjoy some activities, is good to know that our service was beyond your expectations and you have a blast during your stay despite any inconvenience with the elevators and the laundry. Thank you also for all the kind remarks you mentioned, We are thrilled to... More 

Austin, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

10 of my friends and I just went to the Hard Rock Cancun for 8 days, and it was a blast. Whenever we strayed from the pool bar, Rosy found us to bring another round. An excellent resort, that knows great service!!

Was this review helpful? Yes 2
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear unclechuck11, Hope you're doing weel, first of all let me thank you for your short and sweet review, it's encouraging to know that you and your friends had a great stay and that Rosy make the diference with her service, I'll make sure she knows she made the difference during your stay. we are looking forward to welcome you... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Been back a couple of weeks now and what can I say absolutely fantastic from getting to the hard rock and been greeted by the very friendly Steven, check in very quick suitcases arrived at our room within 10 minutes. The room was amazing double spa bath, really comfy kingsize bed what we had asked for,mini bar stocked daily and... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Sharon M, What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat to enjoy the amazing rockstar treatment. Thank you for taking the time to mention all our staffers who... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed here with a group of 30 people. Every person in my group thoroughly enjoyed their time here. Our group ranged from toddlers, singles married couples, and older individuals. We all felt this hotel had something to offer to every type of family and our individual needs were met! I would certainly stay at the Hard Rock Cancun... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Sharcola V What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you and your party enjoyed every moment of your vacation and will return. I must say we cannot stress enough our satisfaction about the positive experience and sensational time you mention... More 

Hotel Review Summarization

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Italian restaurant(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,944 photos of this hotel

Traveler photos: See what travelers like you saw

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Room/suite (274)
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Hotel & grounds (578)
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Pool/beach area (544)
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Dining (291)
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View from room (220)
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Business center/function rooms (11)
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Family/play areas (65)
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Bathroom (23)
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Videos (16)
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Other (563)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (71)
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Beach (6)
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Deluxe Diamond (64)
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Deluxe Room (24)
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Pool (20)
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Presidential Suite (39)
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Restaurants and Bars (45)
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The Hotel (37)

Management photos: Courtesy of the property manager

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All management photos (53)
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Room/suite (6)
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Pool/beach area (9)
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Hotel & grounds (15)
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Dining (3)
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Other (20)
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