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All 175 Cancun hotels

Hard Rock Hotel Cancun

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Ranked #29 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
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1,785 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (436)
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a great time of resting and relaxing. The pool & beach were spectacular and the service was fantastic.We had several massages and I enjoyed two facials. Love the spa service. Great location on beach!

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Brook Park, Ohio
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are Legendary Hall of Fame members and returned to this resort for my husband's birthday dinner. Upon entering the hotel, Sandra & Liz greeted us with our favorite drink. Soon we hugged our long time friends, Sommelier Nelson, Cesar and even Mgr. Elias previously at another Hard Rock hotel and now here. We had reservations at ZEN and our... More

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Normal, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am a BIG FAN of the Hard Rock Cancun Hotel. I often go to this hotel alone but always feel welcome by the wonderful employees from the hotel. I'd like to mention a few of the people that made my stay so wonderful. Rosa Luz and Marisol in the spa, Yliana at the Market restaurant, Concierges Charly, Jacob, and... More

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McMinnville, Oregon
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As a premier member the hotel Failed in everyday needs of the guests. Never told how to use the music system in the rock star room. Never asked if we needed anything when we came out of the elevator. Just seems strange to have no VIP special access!! We had to wait to check out no VIP express line. Food... More

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Torrington, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

had a great time, the staff was great at give us a " Rock Star " Feeling from the time we got off the bus until the time we had to come back to reality and head back north, cannot say enough bout the staff you all ROCKED thanks for a great time

Review collected in partnership with Hard Rock Hotels & Casinos

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isle of wight
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hard Rock Cancun is a gorgeous and brilliant hotel. Food was great, drinks were brilliant. The maids done an amazing job, so hard working and really do clean your room to high class standards. Bar staff were funny and very talkative. Waiters and waitresses do a great job. This hotel was just amazing. Location was spot on, hotel was always... More

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A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

The hotel was nice and the resturant staff was amazing and friendly. The beds were terrible to sleep on. The wine selection poor. Food selection very good. A lot of maitanence was done so no access to some of the pools and kids pool as well.

Review collected in partnership with Hard Rock Hotels & Casinos

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Cancun
1 review
2 of 5 stars Reviewed 4 days ago NEW

This trip was great for the teenagers and only the teenagers, but I wouldn't go back otherwise. They couldn't keep up with the amount of people in the hotel, the drinks where poor unless you asked for top shelf. Worst pina colada ever! The rooms need redone! But most of the waiters and waitress' where great!

Review collected in partnership with Hard Rock Hotels & Casinos

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Thornton, Colorado
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had our wedding in late February 2014 at the resort and worked with Cintya and her team. She was fantastic and absolutely went above and beyond to make our wedding truly magnificent. It was magical in every way and more than we could have dreamed. Cintya even helped me finish up party favors for 2 hours and totally got... More

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Adamstown, Maryland
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everything and everyone was first class all the way. Staff will go out of there way to make sure you have anything you want. Just ask, anything is possible in Mexico. We only ate at one of restaurants called Zen and it was great. I heard the others were just as good. Rooms cleaned twice a day if you like.... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Cancun
#25 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#29 Spa Hotel in Cancun
#29 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hard Rock Hotel Cancun 4*
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace
Cancun Palace Hotel
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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