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Hard Rock Hotel Cancun

Hotel website
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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4,669 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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State College, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Definitely a great hotel for families. We had wonderful service, our concierge Sebastian was wonderful. Great value, great activities, great service. We were celebrating our Anniversary-we got upgraded to the Honeymoon Package which included roses on the bed, bubble bath, chocolates on the pillow, anniversary cake and Mimosas. It was my birthday on Wednesday, I got a surprise birthday cake... More 

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Cancun, Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

It was so much fun, the workers were so nice and funny. Beach had big waves but be careful so you don't lose anything. I definitely recommend this hotel. We took pictures with the workers at Zen. It will be down below. I loved this trip. We went to the Salon, swam with dolphins, went zip lining, snorkeling and visited... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was the best vacation to date. From the time we arrived to the time we left, the service was great!!! I highly recommend USA Transfers for transportation to and from the airport (not affiliated with Hard Rock). The food was really great as well. Breakfast, lunch, dinner, and midnight snacks. You have your choice of different cuisine-based restaurants as... More 

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Playa del Carmen, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

We spent the weekend with a group of friends at the hotel expecting to have a great time and let me tell you, we had a blast! From the moment we arrived the bellmen greeted us with a smile as well as the clerks at the front desk. We had the chance also to meet Guillermo Gonzalez (he is part... More 

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Brooklyn, New York, United States
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hard Rock Cancun for 4 nights in February. From the moment you step out of your transportation, you are greeted with cool towels and a “Welcome to the Jungle” in keeping with the Rock Star theme. I’ve nee to Cancun 5+ times now and have to say, the Hard Rock Cancun is my favorite resort there thus... More 

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Philadelphia, Pennsylvania, United States
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The service is amazing. The employees will go above and beyond to make sure to fulfill your every request. Certain restaurants were better than others. Some of the food did not sit well with me, but that did not affect our time.

Review collected in partnership with Hard Rock Hotels & Casinos

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Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

When checking into this hotel, we realized that the wrong checkout date was listed on our form. It was supposed to be corrected by our check out. Rather than that happening, we were forced to pay the full amount of the dates that they had on file or we would be unable to leave. Our credit card was overcharged. We... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Me and my wife loved this hotel, service is over the top amazing, food is delicious ( we specially loved Frida, the mexican restaurant by the pool) wifi is very good compared to other hotels we have been to and the vibe is so energyzing and cool. Will come back for sure!!!!!

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Cesar, Thank you for the short and sweet review! ! We are so happy that you loved our fabulous resort, the food at Frida Restaurant, it was made thinking of you, our true rock stars! We are thrilled to know that you will come back and We are looking forward to welcome you again and have a blast! Chadi... More 

East Meadow, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

If you are looking for paradise, then this hotel is the place to be. I can't stress enough how nice everyone who works there is. From the top-Jan & Fred-thank you for an amazing trip-you run a great hotel, and have become very special to our family. You made us feel very special, and really look forward to the next... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Sheryl, Wow thank you for your detailed review! We can see that you lived the Rock Star experience at the fullest. We are glad to know that you found a friendly environment in our resort. Thank you for your comment about the staff, food. We are ecstatic to know you had a blast and we hope to welcome you... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hard Rock offers quite the experience to all types of individuals. The pool scene was gorgeous and absolutely astonishing. I was baffled at how friendly the staff was and how dedicated they were to helping the guests enjoy their trip. Furthermore, I met one of the property operation leaders, Fred, personally. Fred went to extreme lengths to ensure that all... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Erick, Thank you for the short & sweet review and for recommending us; we are happy to hear you had a blast and will pass on your especial thanks to Fred, he will appreciate them. We look forward to see you again at your favorite stage: Hard Rock Hotel Cancun Chadi Bou Said General Manager Hard Rock Hotel Cancun More 

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