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All 172 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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82%
Ranked #26 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Neely5 Los Angeles, California
  • Reviews (2,159)
  • Photos (2,134)
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  • Room tips (518)
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2,159 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (518)
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English first
Los Angeles, California
1 review
4 of 5 stars Reviewed yesterday NEW

I just got back from a vacation with a girlfriend. Hard Rock is a pretty awesome hotel but does need a little updating. The rooms are a little old. The head concierge did come out to greet us but never checked on again after promising the red carpet treatment. The Staff is great and very friendly. The restaurants are extremely... More

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Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a really nice Hotel but a little loud for me. The kids enjoyed ( 15 and 16) themselves since its a teenage haven. The rooms are nice but the walls are thin, you will hear blow dryers in the morning, evenings and doors slamming day and night from time to time. Elevators are slow and very small. The... More

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Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

I have to say that it was an excellent choice my family and I made for being our first time in Mexico especially in Cancun. This Hotel has EVERYTHING not just entertaintment for adults or couples but for kids as well. A variety of food and around 6 differents restaurants. The atmosphere is so welcoming and the STAFF (in general)... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Cancun
1 review
5 of 5 stars Reviewed 2 days ago NEW

Not only is Cancun gorgeous with it's clear blue beaches but staying at the Hard Rock made it that much more amazing of a visit. Had a hard time getting my kids to want to go out and do anything, they would assume stay at the resort and enjoy the beach, pool and all you can eat food & drink.... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Swindon, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We have returned from HRH Cancun today after our 10 day holiday. Overall I would say this hotel is perfect for couples or older families ie teenage children. The location is amazing!! The hotel is lovely but is a bit tired in some places. Half of the hotel is a construction site, we didn't mind this but would have liked... More

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Cancun
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I paid a lot of money to go on this vacation and there are other hotels that are the same price or cheaper that I think I could have got a better room and better service at. This place is fun if you want to party. Great location but not as relaxing as I wanted.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Amanda D E Thank you very much for your review about our resort , I am very concerned that we have fallen short to your expectations. I assure you that I am constantly monitoring the comments of our guests and will have a specialist contact you via a private message to address the observations you have expressed. We hope... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff was extremely help and super nice when we got there. When we got to our room we had a lagoon view, though when we booked the hotel we asked for ocean view. They said they couldn't do anything till Monday, we got there Friday afternoon. So we sucked it up, and come Monday, we did a tour, and... More

Was this review helpful? Yes 2
Fairport
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Great hotel for young adults. one of the loudest hotels I have every stayed in. Every time a door closed it slammed awaken me. Staff was great, food average at best, quality of alcohol below average. With that being said my 17 and 18 year old sons loved it. I personally wouldn't return.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Jay V Thanks for your review I sincerely apologize for any inconvenience you may have experienced, I assure you that I am constantly monitoring the comments of our guests and will have a specialist contact you via a private message to address the observations you have expressed and we hope you visit us again in the near future. I... More

Cancun
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Great music, awesome place for children, but don't expect to sleep at night. The walls are made out of carton and there are lots of drunken guests partying in the adjacent rooms. In case that's not enough to keep you up at night, the noise from outside will.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Daniela G Thank you for to share your review, and i would like to thank you for bringing your observations to my attention. I am very concerned that we have fallen short to your expectations. I sincerely apologize for any inconvenience you may have experienced, I assure you that I am constantly monitoring the comments of our guests and... More

Cancun
1 review
2 of 5 stars Reviewed 3 days ago NEW

If you are into loud music all the time this might be the place for you. Whether you are pool side or eating in one of the restaurants the music is always blarring loud. We didn't get a good night sleep because the room echoed terribly. Guest walking up and down the hallways can be heard all night long. If... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear R B I would like to thank you for bringing your observations to my attention. I sincerely apologize for any inconvenience you may have experienced and I would like you to know that we take great pride in our service standards and ability to meet and exceed our guest expectation but clearly missed the mark in this case. I... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Italian restaurant(3)
  • Room service(3)
  • Great time(3)
  • Very nice(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #22 Luxury Hotel in Cancun #22 Romantic Hotel in Cancun #22 Family Hotel in Cancun #23 Top resorts Hotel in Cancun #25 On the Beach Hotel in Cancun #26 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

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