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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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35% OFF + $1,800 CREDIT
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,615 reviews from our community

Traveler rating
    2,326
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1,211
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

Our family of 4, plus another family of 3, Stayed at the Hard Rock from March 6-20th. Yes it was Spring Break for everyone! Even so, our party of 7 did not find it too crazy! Our family enjoyed 1 week in a room on the 10th floor with a beautiful view, and amazing sunsets. Our second week (when we... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our trip was March 18th-March 24th and we had an amazing time. When we first arrived we were not able to check into the hotel because it was only 11:30. We got into our room at 3:00 only to find we did not have a lagoon view like our travel agent had told us. After researching we found out it... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Shelly C, I would like to thank you for your great review about our resort; certainly I enjoyed reading that you loved our rock n roll style! No doubt there is always something going on as the fun is non-stop at our resort, also happy to hear that you had a great stay despite any inconvenience with the room.... More 

Fort Wayne, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start off by saying that we are Palace and Legendary Members and I am quite picky about where we vacation. We have been staying at the Hard Rock Riviera Maya every spring for the last 5 years until this year. Unfortunately the Riviera Maya was booked so we decided to try Hard Rock Cancun. The staff here really... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Traci G, Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time. Surely Hard Rock Hotel Cancun is a smaller property in comparison with our sister resort in... More 

AB, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We just returned from a week at the Hard Rock Cancun as a family of 4 travelling with two other families. While many aspects of the hotel were great, it was by far the loudest hotel room we've ever stayed in. You could probably have heard someone whispering on the other side of the door. The noise from the other... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear lacm, Thank you for reviewing our resort, nice to hear that you had a very good stay despite any inconvenience, Regarding the noise from other guests, I am passing your comments to reinforce our procedures to ensure all our guests enjoy of a peaceful and relaxing atmosphere. Thanks again for the great feedback and we hope to see you... More 

Cancun
1 review
4 of 5 stars Reviewed 3 days ago NEW

We had an ocean front room. views are incredible! Nice beach. Food was was very good. Nice selection of restaurants. rooms are nice but not as nice as other hard rock resorts we stayed at. the staff is what makes this resort one to stay at. everyone was friendly and went out of their way to help you. best service... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Scott Seigman P, Thank you so much for your review, Im glad to hear that you enjoyed our food and restaurants, also thank you for the remark about the rooms, we are going to follow up, feedback from our guests is our best resource for improvement, we hope to welcome you again on your next holidays. Chadi Bou Said... More 

Kissimmee, Florida
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I came here at the end of February with another couple who had stayed here before recommended it ROOMS Check in was easy, and the staff was friendly. We got a great cash deal on a room upgrade to the oceanfront presidential suite. The room was a little dated, but it was clean and HUGE. The balcony... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Emily B, Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time. Surely Hard Rock Hotel Cancun has its beauty and convenience, all matters in your feedback are... More 

Rensselaer, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had the opportunity to travel to Cancun with our 18 year old daughter and 7 of her friends. Arriving at all resorts seems to be a challenge to register; The Hard Rock is no exception. Start to finish with a small line was still 45 minutes. They provide Chips and Sala along with a variety of adult beverages while... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Scottmalone1022, Thank you for your awesome review, I ‘am thrilled to hear how much you and your party enjoyed your holidays at Hard Rock Hotel Cancun. Also happy to hear that you had an excellent stay despite any inconvenience, once again thank you for all the kind remarks, looking forward to see you on your next visit, we are... More 

Alwar, India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at the Hard Rock Cancun for four nights during our Honeymoon. Right from the food to the pool to the parties to the amneties, everyting was perfect. We particularly enjoyed the entertainment packages and shows in the evenings. The staff was respectful, helpful and friendly. Highly recommended!

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear rahuldeorah, Thank you very much for your sweet review, nothing rocks our world more than hearing that you enjoyed your honeymoon. The staff is the heart and soul of our resort and they work hard to make our dear rockers feel like diamonds! Thanks again for your comments and feedback and hope to welcome you soon to the Hard... More 

Dublin, OH
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family (husband and 2 kids) vacationed here for spring break a week ago. We had a direct flight from Columbus OH which was great and then a short ride from the airport to the Hard Rock Hotel. We were welcomed with a lemonade and a bracelet for my daughter and I. After we checked in someone immediately grabs you... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear meishdublinOh, Thank you for your fantastic review, we are so happy that all the family had a wonderful time at our resort . Thank you for the feedback you share with us, your comments in this regards were shared with our management for further review. We really hope to see you soon in your next holidays to rock even... More 

Coral Springs, Florida
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was an incentive meeting trip. Our group had attendees from all over the US. They enjoyed the Rock and Roll theme. The food on the Buffets were fresh and delicious. The staff was warm, helpful and welcoming. They were attentive to our needs, able to adjust the dietary needs of the program. Thank you to Pepe, our Convention Services... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear alohatravelgirl, Thanks for sharing your wonderful comment , which confirms that we have achieved our goal to provide you and all your convention experience of a real rock star . We love to hear you received a super attentive and courteous treatment from our rockers and everyone enjoyed every facility offered by the hotel . We hope to welcome... More 

Hotel Review Summarization

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Great time(3)
  • Very nice(3)
  • Italian restaurant(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,950 photos of this hotel

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Room/suite (275)
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Pool/beach area (546)
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Hotel & grounds (578)
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Dining (291)
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Family/play areas (65)
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Bathroom (23)
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Business center/function rooms (11)
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Amenities (71)
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Beach (6)
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Deluxe Diamond (64)
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Deluxe Room (24)
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Pool (20)
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Presidential Suite (39)
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Restaurants and Bars (45)
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The Hotel (37)

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Pool/beach area (9)
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Hotel & grounds (15)
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Room/suite (6)
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Dining (3)
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Other (20)
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