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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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2,716 reviews from our community

Traveler rating
    1,705
    568
    258
    110
    75
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932
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (608)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I recently stayed here for 2 weeks with 2 friends and it was absolutely amazing! As soon as you walk into reception it smells lovely, your bags are taken to your room and we checked in fairly quickly. We had a ocean view room which I would recommend, room was tidied and changed everyday, fresh towels and refill of drinks.... More

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Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

we had a very good experience, was my sister 50 b-day, my nephew b-day and my aunt b-day we had an expectacular time, every body was so nice the guys who work with the spectaculars dancers was great .

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Cancun, Mexico
2 reviews
5 of 5 stars Reviewed yesterday NEW

A big "gracias" to a very, very helpful Orlando and Manuel here at the Hard Rock, Cancun. I left a backpack on the bus from the airport. Within minutes of notifying Orlando he had located the backpack and was orchestrating its return. He and Manuel turned a "Helter Skelter" situation into a "Peaceful Easy Feeling".

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Laval, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hi ! A few months ago my girlfriend was trying to find a heavenly place down south that would reflect our couple's livestyle and family to celebrate our futur wedding.The moment she showed me the Hard Rock Hotel pool pictures,it's accomodations and also the fact that they were kids friendly,i was sold ! We had been in Cancun previously so... More

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Jonyboy111, You Rock! What an amazing review, thank you very much for all your great and positive quotes, for all the great acknowledgment about our service and facilities, Nothing rocks our world more than learn you enjoyed every moment in our resort. It is so pleasant to learn you loved Collin Cowie White Rosette Collection, without doubt they are... More

Westchester County, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

In summary, clean & first class, with the friendliest & most accommodating staff (w/o needing tips!). Went first 2 weeks of October for our anniversary. Ocean was warm but seaweeds; infinity pool is great way to live - 2 swim up bars & friendly guests & full sun. From day to day, all staff remember you, names & preferences; senior... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings William Henry B, Thank you for sharing your thoughts about your recent stay at our resort as we believe that is through the approach to our rockers that we get the tools to see how we are doing in terms of service and facilities .Thank you as well for to shout out to Ana Catarina, Randi, Jacob & Didier.... More

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Six of us stayed 7 days, and had a good time. I want to mention Luis, Maurico, Klaudia & Jimmy are stellar employees. If it were not for them, I think our vacation would have "just okay". All 4 of them went out of their way to make sure we had a terrific experience. The night time events were average.... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Betsey B, Thank you very much for your review and for to shout out the great job of Luis, Maurico, Klaudia & Jimmy our stellar staffers; Regarding the state of our facilities, we are in constant renovation and maintenance, due to tropical rain storms of this season, the outsides get a lot more complicated to work on them in... More

A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

Great place to stay! We had an excellent time, yet the week flew by quickly! Loved the foam party and really enjoyed the pool entertainment and staff, they do an Awesome job of including guests just hanging out around the pool. Will definitely visit again!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings! I ‘m glad to hear how much you enjoyed your holidays at Hard Rock Hotel Cancun. Thank you so much for your short and sweet review, looking forward to pamper you on your next visit, we are ready to roll out the red carpet for our appreciated rock stars! Juan Rivera General Manager Hard Rock Hotel Cancun More

Staten Island, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

This resort was the best one I have ever taken. Thanks to Beach Bum Danialle and Beach Bum Vacations I couldn't have asked for a better experience. Me and my family loved it so much we are going again next year. The rooms were clean the staff was very friendly and the hotel was beautiful. Can't Wait till next year.

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Mary K, Thank you for your short and sweet review, is a pleasure for me to know that you had a nice stay, thank you for the kind comments about Danialle and the rest of the staff, they would love to know about it, looking forward to greet you back soon to Hard Rock Hotel Cancun. Hang with the... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had such a great time during our stay. We were able to participate in a turtle release which we've always wanted to do. Also, the Guitar Lab is a great new experience. Love the staff & we will be back.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear cressie, Thank you for the short & sweet review. I am so happy to hear that you loved the Hard Rock experience, our Music Lab and the turtle release was epecial event for you. We will pass on your words to the staff, they will appreciate them. Thanks again for sharing your experience with us and we hope we... More

Cancun
1 review
5 of 5 stars Reviewed 3 days ago NEW

This resort was perfect in every which way, location, beach, pool, staff, service, cleanliness, food and fun! The $1800 resort credit was fantastic, had 3 spa treatments in one week. The beach was beautiful and clean. The staff were very friendly. This was my fourth trip to Cancun in the past 8 years and this was my favorite resort, I... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Amanjit T, Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage: Hard Rock Hotel Cancun. Live like a Rockstar! Juan Rivera General Manager Hard Rock... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(6)
  • Lobby bar(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Very nice(3)
  • Room service(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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