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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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4,591 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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PA
1 review
5 of 5 stars Reviewed yesterday NEW

Just spent a week at Hard Rock Cancun with 3 other families. We all give this hotel 5 Stars. The kids are 14, 17 (3 of them) 19, 20 and 21. The Property is beautiful and is always being maintained by the staff. Every day windows are being washed, trash and dirty dishes/cups are picked up almost instantly, and nothing... More 

Was this review helpful? Yes
Nuevo Vallarta
2 reviews
5 of 5 stars Reviewed yesterday NEW

The rooms are amazing The location was perfect Excellent service very clean Food was great, drinks on point!!! Spa's were amazing love the fact you are given resort credits to use as you like Awesome.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
5 of 5 stars Reviewed 2 days ago NEW

there was very amazing workers, especially the entertainers. Oso and Big poppa were also really amazing, very friendly, very outgoing, and were very fun people to be around. Treated me and my family very well, they created some fun activities.

Was this review helpful? Yes
Culiacan, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Mi face when I got there was like I've got no words day or night but at night Is more than wow that's outside but inside the decorations the rooms and the kitchen and all the pools , there is just one way of describing it amazing and the beach too and the kids club is the best kids club... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just barely got home from a week stay at this hotel and couldn't be more satisfied. with the food, the staff, the hotel its self and all the hospitality we received from every employee there. The part that needs the most recognition is the entertainment staff. "Big poppa", and "Osiris" especially. Never has my family ever felt so welcomed... More 

Was this review helpful? Yes 2
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Courtney We want to thank you for your great review. It is very encouraging to learn that there were many little things you loved about our facilities and the rock star service from our staff that made your vacation very enjoyable like Big Poppa and Osiris we will pass your great comments about their service they will be more... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went to Hard Rock Cancun as a family holiday for 2 weeks. Upon arrival we were greeted with some lovely refreshing lemonade, which was much needed in the heat. We had a lovely stay over the course of the 2 weeks we were there all thanks to the amazing staff, whether it be by the pool, in any of the... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Nandini, Thank you very much for your wonderful review! We are so happy that you loved our fabulous resort, the food at the restaurants, the main buffet, it was made thinking of you, our true rock stars!! We can’t wait to welcome you all again and roll the red carpet for you and spoil you rotten with the stupendous... More 

Oklahoma
1 review
4 of 5 stars Reviewed 4 days ago NEW

every piece of time in this resort its worth it, i love it, simple love it, i ll come back as soon as i can, i recomend very much Ipanema, was my favorite restaurant, the capitan and waiters made an amazing job. the check in was slow but because it was a bussy day at the time, but very gentle... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Walter, Greetings from the Hard Rock Hotel Cancun! Thank you for sharing your great comments about our resort, we are thrilled to hear that the you had fun. Comments like yours ignite our passion to serve! Thank you for mentioning the staff’s friendliness and readiness to please our valued rockers. We can´t wait to welcome you all again Chadi... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Had the best time! Staff was very friendly all the time and very helpful!! Great food! And the entertainment poolside was amazing, they ask worked so well and was very interactive with the guests so it made the day more fun!

Was this review helpful? Yes 2
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Kelly, Thank you so much for your review, I appreciate much not only for sharing your experience, but for encouraging us to keep up with the service that you received. Hope to see you back very soon at Hard Rock Hotel Cancun. Chadi Bou Said General Manager Hard Rock Hotel Cancun More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My fiance and I were at the Hard Rock for three days at beginning of July and really enjoyed our visit. The room was really nice with a great view of the Ocean. The beach was beautiful with crystal clear water. We thought the food was quite good and enjoyed the Asian and Italian restaurant as well as the lunch... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Meagh, Thank you for the short and sweet review, I appreciate you shared your travel experience with us, also want to thank you for all the kind remarks, I will personally make a review of your suggestions. Thanks again for your comments and feedback and hope welcoming you soon to the Hard Rock Hotel Cancun. Chadi Bou Said General... More 

Riverside, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Currently staying: Penthouse Suite: Week of 7/23/15. I have traveled to many resorts in my lifetime including sister properties of the one that I am currently reviewing, however Hardrock Cancun tops my list as one of my favorite resorts. This resort keeps getting better every year. They remodel their rooms, and public areas, and seem to always be thinking of... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Lorena, Thank you very much for your comments, We are thrilled to hear that you are having a great time with us, and you are enjoying the food, the room and the service provided from the staff. We can assure you that the rest of your stay will keep as good as know. Once again, thank you for your... More 

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