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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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4,337 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I am very happy with the service, events, facilities, shows, staff, etc; the room is amazing the minibar is high quality, the most important is the great staff they are so attentive and hopeful, I can not wait to come back again!!!

Was this review helpful? Yes
San Jose, California
2 reviews
4 of 5 stars Reviewed yesterday NEW

While the hotel has an amazing locale, the hotel itself is in desperate need of a renovation. We walked into our room with the paint peeling off the walls and on our terrace. There was also mildew on the ceiling but I know that's because of the humidity, but they could bring in dehumidifier's to help the situation. The ocean... More 

Was this review helpful? Yes 4
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello clockspina, Thank you for taking the time to share your comments about your trip to out resort. We appreciate your feedback, as we in Hard Rock believe that communication with our rockers is vital to keep working on the right direction to ensure we deliver always a true experience that rock! And rest assured that your comments are so... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Thank you Hard Rock for the wonderful time we had at your hotel. We were with a group of over 300 World Ventures people. The staff was truly amazing and so attentive. I especially want to point out our welcoming committee, Eugenia, Alberto, Jose, and Victor. Others I would like to recognize are Isa, Fausto, David, Elias, Vicky, Sophia from... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Cynthia, Thank you for your awesome review! We appreciate you shared with us your rock star experience here at your favorite stage in Cancun; it is very reassuring to hear that our staff made of your vacation an unforgettable rock n´ roll experience! Thanks again for your comments to our many staff members we will let them know they... More 

Lake Worth, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time at Hard Rock Cancun! Mr. Fred Boutouba made sure we had everything we needed. He and his staff are professional and truly care about their guests. We started with Alex (all dressed in black), he showed us the kids club, the VIP area at the beach and explained the different pool areas. He checked with... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello MBavaro, Thank you for your great review. I personally enjoy reading when our valued rock stars have a great time and feel at home with the warm and friendly service from our staff. Thank tou for kindly mentioning all the saff that rocked during your visit, We work hard to deliver always great rock n’ roll vacations to our... More 

Humble, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been Legendary Hall of Fame members for a few years, truly enjoy all the perks it offers. We spend a month each year at HRH Cancun, just love how friendly the staff is. The service is phenomenal, as is the food, atmosphere and activities. Fred and Catarina go out of their way to ensure all goes well. Black... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Walter, What an awesome review. It is so encouraging to hear your comments regarding your experience as Hall of fame member at your home away from home. Here at the Hard Rock Hotel Cancun our members are true celebrities, and we are happy you felt the VIP Rockstar status from your arrival to your departure! The staff is the... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Amazing hospitality, awesome resort. All inclusive top notch place. I highly recommend you vacation here. Beautiful resort, with the highest quality rooms. Shows, food, and drinks all incredible. Our 12th year Anniversary and they did amazing celebration for us at the Asian Hibachi restaurant. They sang for us, like I said if you have not been there I highly recommend... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Stephanie, Thank you very much for your thrilling review! Best wishes and thank you for choosinf us for your anniversary destination, Happy people always spread happiness every where they go and we had the privilege to host you. Looking forward to greet you on future holidays and romantic getaways here at the already yours Hard Rock Hotel Cancun. Chadi... More 

Bronx, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Celebrated our daughters middle school graduation with twenty six friends and family. The staff was amazing. Extremely help in every turn and need. Manny ant the market for breakfast to Roger at the Rock Star Pool. Can't wait to book our next trip to the Hard Rock.

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Paloma, I would like to thank you for your sweet review, Is my pleasure to read you comments and glad to know you and your family and friends enjoyed your stay here at Hard Rock Hotel Cancun, Sincerely we hope to welcome you and your family back for a new Rockstar adventure. Chadi Bou Said General Manager Hard Rock... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Hard Rock was amazing !! I had a jacuzzi in my room, unlimited food at any hour of the day, unlimited alcohol, beverages. All of the workers were super super pleasant, extremely accomodating. Entertainment was amazing as well. Overall my trip was superb and I will definitely be returning

Was this review helpful? Yes 2
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello, Thank you very much for your sweet review, Is a great notion that you had an excellent time at our resort, we cannot wait to greet you back here for a Rockstar vacation once again here at Hard Rock Hotel Cancun Chadi Bou Said General Manager Hard Rock Hotel Cancun More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We are a family from New York and this is the second time we have been here to cancun. And i must say it is an amazing experience, and a wonderful stay. The food is amazing, and the staff is very polite.

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello , Thank you for the sweet review! We are thrilled to hear that you had an amazing stay. Thanks again for sharing your travel experience with us We hope we can welcome you again very soon here at your favorite stage in Cancun: Hard Rock Hotel Cancun. Chadi Bou Said General Manager Hard Rock Hotel Cancun More 

2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was was our 2nd stay at HRH Cancun in the last year. What a wonderful experience, again. Can't say enough about the staff from housekeeping, poolside entertainment, pool bars wait staff to the spa everyone was great! And the food is very good for buffet style. If you every visit Cancun it's a must to stay at the Hard... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello TKelly1105, Thank you very much for sharing your awesome experience with us. Now you know how it feels to be a rockstar for the day! It is reassuring to hear that the staff did an awesome job as they are the heart and soul of our resort and they work hard to make our dear rockers feel like diamonds!... More 

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