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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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3,016 reviews from our community

Traveler rating
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1,017
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cancun
1 review
5 of 5 stars Reviewed today NEW

Great fun, lively hotel, definatly for all ages with loads to do. Great for a week in December! Special thanks to all the staff at the Hard Rock with a special mention to Santos in the Market Restaurant and Joan and Ely in the Smash bar for their friendly reception and speed of service. December is the High School end... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Atlanta
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Hard Rock hotel was a blast to stay in. We only left the property once to go clubbing, but all of our action was at the pool bar. We enjoyed the activities the group put on for us, the food at the pool grill was great, and the bartender Antonio did a great job. Eduardo assisted us at the... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

Had a great time at the Hard Rock Hotel in Cancun. The hotel is in good condition & well maintained, using the credit that is offer to pay for certain services was nice, the staff and service was great

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed yesterday NEW

We just spent a week at the Hard Rock in Cancun and had a blast! The restaurants, pool, night life and service were all great. Graciela specifically stood out...she remembered our names and drink preferences every day and made a big deal out of my buddy's birthday. Alberto (aka, Jesus) also sat down with us for over a half hour... More 

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

HRH Cancun is a great all inclusive resort. We were there for a wedding and we had the time of our lives. Resort is beautiful, clean, and filled with plenty of activities. Staff is superb, genuinely friendly. Food was great, especially at "Ciao" Italian restaurant. Beach was clean, pools were always clean. Great music and entertainment. Rooms were clean and... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Teshp24, Thank you for sharing your travel experience with us. We are very pleased to hear that you had a fabulous vacation and found our resort beautiful At the Hard Rock only the best of the best for our Rock stars and we are glad that you were blown away with your room, our bars and restaurants; and with... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

It is my first day back at work since my 7 day vacation- and I cannot even express how much I miss being there. Huge shout out to Gonzalo in the market buffet! Every morning he waited on us like we were royalty! The hostess sat us out of his section one morning and we had another waiter who was... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hard Rock Cancun December 7-9, 2014. The resorts sits directly on a beautiful soft sand beach. We were in the Deluxe Diamond category our room had 1 king bed and a great oceanview from the 11th floor. The food was great and service was perfect. This is a very lively resort with music playing at all... More 

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Feedinghills, Thank you very much for your wonderful review! we are happy you felt the VIP Rockstar status from your arrival to your departure! It is very encouraging to learn that there were many little things you loved about our facilities and the Rockstar service from our staff that made your vacation very enjoyable. We hope you come back... More 

Queretaro, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel, the service level provided by the staff is awesome, everybody was very kind and helpfull. The kids area is great although is quite far from the main pool. I recommend it 100%. Great vibe!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear luiscorona2000, Thank you very much for your sparklicious review, I appreciate all your good vibes and great comments about Hard Rock Hotel Cancun, I am personally so happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service and the experience of Rock and Roll that sets us... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed at the Hard Rock Cancun as wedding guests. The resort staff was amazing and they exceeded every expectation that I had. Food and drink is plentiful and there are a variety of activities/excursions available. The rock spa is also an amazing amenity provided by the hotel. I received a mani from Cinthia and she was... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear mssdthomas79, Thank you so much for sharing your experience. We are really happy to know that you enjoyed your time at our resort and that you found the perfect stage to have a dreamed Rock n’ Roll vacation. We cannot wait to welcome you again and roll out the red carpet for another Rock Star break! Keep on Rocking!... More 

Temple, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Well first I wanna give kudos to 3 people...Jessie in the smash bar, she is wonderful and will make you her specialty drink (sh$@ on the grass)! Thank you Jessie! Next is Tony at the pool bar besides being nice to look at, he is AWESOME! He also made us his specialty drink Cancun Paradise! Thanks Tony your awesome. Finally... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Dorena G, Thank you for the awesome review. I appreciate your comments and great feedback , rest assured that I will take your suggestions in consideration as we strive to make our facilities comfortable and functional also for the teen kids enjoyment. We look forward to welcome you again soon. Rock on! Juan Rivera General Manager Hard Rock Hotel... More 

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Room service(3)
  • Very nice(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#14 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#20 Top resorts Hotel in Cancun
#20 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
#22 Family Hotel in Cancun
#22 Romantic Hotel in Cancun

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