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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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1 room 1 adult
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Hard Rock Hotel Cancun
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5,981 Reviews from our TripAdvisor Community

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Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was at the Hard Rock Hotel Cancun for a friend's wedding. Upon arrival at the resort our party was greeted with bottles of chilled water, refreshing face towela, and beaded bracelets for the ladies. While we were being checked in, we were asked if we wanted to order a drink. Wow, they aren't kidding around when they say "act... More 

Helpful?
Thank Ungweliorc
Cancun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We are Legendary members of the Hard Rock Hotels and we Love it! This is our second time to Cancun this year and we had such a great time. We brought three other couples with us and they were amazed at what we get through our membership. Jesus the pool waiter was so good to us! Victor with the pool... More 

Review collected in partnership with this hotel

Helpful?
Thank coreyryanm
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear coreyryanm Thank you very much for your awesome review, I can see you´re raving fan of Hard Rock and happily knowing you had enjoyed your stay with us, I am so pleased to see you rated us excellent, you are a true Rock Star, we will make sure you receive the best of the best and the rockstar treatment... More 

Westchester, NY
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Hard Rock for a company meeting. The pool and the beach were beautiful. We had no trouble getting lounge chairs and there was always a clean towel on the chair and a waitress came around frequently to take drink orders. The food was plentiful and surprisingly good for an all-inclusive. I found the service to be... More 

Helpful?
Thank beachmom_8
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear beachmom_8 Thank you so much for your review, by receiving feedback from our guest is how we manage to get better, We are glad you had a great stay at our resort, regarding the state of our facilities, we are done with renovation and maintenance is constant and consistent. On the other hand, I am pleased to learn that... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was our first time at an all inclusive with our kids. Normally we go with another couple and we are pretty big partiers. We were a bit apprehensive, especially when reading some reviews about how adult oriented the Hard Rock was. After all it is the Hard Rock! We used On Tour which is the hard rock's own transfer... More 

Helpful?
2 Thank Ash P
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Ash P Thank you so much for sharing your experience, I appreciate your comments regarding our food & beverage offer and staff training; allow me to apologize for the inconvenient and assure you that I will personally look into this, thus re-enforcing our procedures in order to provide a better customer service. In other hand I am so happy... More 

Nestleton, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Right from the moment we stepped out of the airport, this trip was different than any other Hard Rock stay we've had! Leaving the airport, they had a rep waiting for us. Check-in experience was extremely friendly and quick. The room was completely awesome. We ordered a Presidential suite for our family, The rooms were top notch, and the terrace... More 

Helpful?
Thank George J
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello George J Thank you so much for taking the time to share your experience at the Hard Rock Hotel Cancun, it certainly portrays the way we treat our valued guests and I am proud to learn that between the activites, attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More 

Central Massachusetts
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was my first ever all inclusive vacation and first ever vacation to Mexico. Been all over the world and cannot believe the staff at the Hard Rock. They could not be more attentive , friendly and accommodating. The pools are fun. Beaches are beautiful and a great 2 mile loop for a morning run. Never ever a lack of... More 

Helpful?
Thank joddski
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello joddski Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun; raving fans like you provide useful information to the TripAdvisor community and allow fellow travelers to make better decisions regarding their next travel destination. We are greatful to be your prefered traveling choice as it is our reward for all the hard work we... More 

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hard Rock Cancun Resort by far was the most amazing hotel and location! The Staff at Hard Rock was absolutely over the top everyday! They have a great selection of food and restaurants in the hotel. So many fun activities every day, there was always something fun going on! We stayed on the Rock Revival floor, and IT WAS AMAZING!!... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank jsteenberg2016
Atlanta, Georgia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent 4 days at the HRH in Cancun and it was simply great. This all inclusive resort meets and exceed all our expectations. We had a double room with Jacuzzi in perfect condition and nicely decorated with a wonderful ocean view. We were surprised to see in the mini-fridge not only beers and sodas but also full bottles of... More 

Helpful?
Thank Cribou64
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Cribou64 Thank you so much for a very comprehensive review I appreciated the detail invested within, I am proud to learn that our staff in general, provided the "Rockstar" Class Experience we take proud on. Make sure that all your comments and shootouts will be passed on to the team, it encourages us to keep up the good work.... More 

Iowa City, Iowa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was a little worried about this being a smaller resort and having things to do but I ended up LOVING this resort! The workers there were great and they really cared about the guests and took wonderful care of us! We are Members and were so appreciative of the extras they provided us and the care given to make... More 

Helpful?
1 Thank Shelly H
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Shelly H Thank you so much for a very comprehensive review I appreciated the detail invested within, I am proud to learn that our staff in general, provided the "Rockstar" Class Experience we take proud on. Make sure that all your comments and shootouts will be passed on to the team, it encourages us to keep up the good... More 

Hendersonville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hard Rock Cancun was a great place for the convention. It gave us plenty to do and lots of space to hang out with the group or wander off on your own. The staff was exceptional with their service. The food was great as well. Loved the grill on the beach. We made a point of getting kabobs every... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Marian_Bruce
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Marian_Bruce Thank you very much for reviewed us, It’s a pleasure for me to hear that you had a great time at our resort. We hope we can welcome you back soon here at the Hard Rock Hotel Cancun. Rock on! Chadi Bou Said Caribbean Zone Director Hard Rock Hotel Cancun More 

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