We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Hotel website
Hotel deals
Special Price
35% OFF + $1,800 CREDIT
#22 of 174 Hotels in Cancun
2,536 Reviews 4.5 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hard Rock Hotel Cancun
Professional photos View all
Browse nearby
Hard Rock Hotel Cancun
Write a Review

2,536 reviews from our community

Traveler rating
    1,561
    543
    251
    108
    73
See reviews for
886
808
23
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
london
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good: the staff are excellent and they try really hard to accommodate all your requirements. We are vegetarians and all restaurants made a great effort to make dishes which were not on the menu. This includes Mexican restaurant where Veronica made every effort to make sure we were looked after, Aryan at the Japanese restaurant and Wendy at the market... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hi Acat2 Thank you very much for sharing this amazing feedback about your saty with us but most important thank you for giving us the opportunity to be your host for your recent vacations at Cancun, Mexico. I am very glad to hear you say that our staff made your stay a memorable vacation always taking good care of you.... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Highlights + Food is good and you can have it anytime, anywhere + Big rooms + Awesome staff + Plenty of beverage (solid brands) + Location (near to malls and buses to everywhere) + Hard Rock Cafe atmosphere Lowlights - Too much people - Noisy - Construction all around - Young folks + free drinks + no security staff +... More

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Appreciated RafaelMaia, Thank you very much for your appreciated comments, I am concerned to see that we fell short of your expectations; please accept my most sincere apologies and a warm invitation to give us the opportunity to change your perception towards our service and facilities. A customer care agent will contact you via private message to follow up with... More

São Paulo
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel and friendly staff. Do not expect too much on the food (do not waist your time going to Ipanema) . The air condition broken one night ahd the hotel did not communicate or did not make anything to compensate the guests.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Luiz0909, Thank you very much for your review, so glad to know that you had a good stay despite any inconvenience, I sincerely apologize for the unexpected A/C broken, good that we were able to fix it in a prompt manner, I would like to thank you patience as well for the huge service of your feedback which is... More

Massachusetts
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I cannot remember the last time we had so much fun on vacation. We booked this through a Palace Premier member so our stay included a lot of extras, which by our choice, we did not take advantage of. This is our “extra” yearly trip, so we just like to relax at the resort and do things without any type... More

Was this review helpful? Yes 4
Juan R, Gerente General at Hard Rock Hotel Cancun, responded to this review

Hi Mo 32 Thank you very much for sharing this amazing feedback about your saty with us but most important thank you for giving us the opportunity to be your host for your recent vacations at Cancun, Mexico. I am very glad to hear you say that our staff made your stay a memorable vacation always taking good care of... More

Woodbridge, New Jersey
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

We went in August with 16 people, some children, staying in 6 rooms. The rooms are clean and comfortable. The beach is absolutely beautiful. We realized a few days in that umbrellas would be brought to any chairs on the beach. You just have to ask. There are areas for members and non members. We never had a problem finding... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Debbie A, Thank you very much for your great review and for all your great comments about your recent stay at Hard Rock Hotel Cancun; We strive to deliver always experiences that rock through innovation in our services and promotions. Always by visiting our official website you can find a lot of promos all year round for non members,... More

Killeen, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

This place was amazing for everything! Had such an amazing time. We had a girls trip planned and it was so much fun. There are so many different activities to choose from or just simply relax. Vacation Planners is there to help you with any trips that you want to take or just plan a massage. Although I didn't use... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Ittybitty333, Wow! It is really gratifying to see such a review like yours. Thank you very much for sharing your experience with us. We are working tirelessly to meet our high standards in quality and we are proud and happy to see that we are reaching with the epic service that sets us apart. On behalf of the band,... More

Toronto, Canada
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hard Rock staff in Cancun are the friendliest people we have ever met, always a smile on their face, and so helpful all the time. Always something to eat, something to do and overall excellant service. The entertainment staff and the bartenders were so welcoming and made sure everyone had a great time. We are so impressed with this resort.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello BeautifulIsland2013, Thank you very much for sharing your experience with us. It’s been a pleasure having you with us. We are working diligently to provide the best service and we are proud and happy to reach and go beyond expectations. We would love to have you back soon and offer you another great experience. The band will be waiting... More

Cancun
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

An amazing family holiday at the Hard Rock in Cancun. Perfect location, friendly and helpful staff an unforgettable holiday. The entertainment staff are exceptional. Eduardo and Luis you are a credit to Hard Rock you made our stay so much fun, from the break dancing to karaoke! Such happy memories we will always remember. Morgan and Theo send a big... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General at Hard Rock Hotel Cancun, responded to this review

Hello Richard M, Thank you for sharing your comments with us. We are happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service and the experience of Rock and Roll that sets us apart. The whole band sends his regards hoping to have you back soon! LOVE ALL... More

Fairfield, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

OMG I loved this hotel!!! It was a best location for our families to celebrate my cousin Vindy's weddding. The resort is 5 star! I loved the salon, restuarants, and rooms. I couldn't ask for a better resort in Cancun other than this one. I got my makeup/hari done by karen and Esmerlada at the Salon there. Thery were very... More

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Aman K , Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage in Cancun: Hard Rock Hotel Cancun. ALL IS ONE! Juan Rivera General Manager... More

Puerto Rico
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great food, great music, great service. If u like the Hard Rock brand you will like the hotel. Had few glitches, but all were aclnowledged & resolved immediately to our satisfaction. It was very difficult for us leaving and going back to reality.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello deniserod, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun; your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our beloved guests. I will personally follow up with the information available and the channels used for its distribution. I hope to see you back soon... More

Owners: What's your side of the story?
If you own or manage Hard Rock Hotel Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hard Rock Hotel Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Great time(3)
  • Room service(3)
  • Very nice(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Sabre Hospitality Solutions , Hotels.com, Tingo, Otel, Travelocity, Priceline, Odigeo and Jetsetter so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

2,374 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2023)
Viewed
Pool/beach area (365)
Viewed
Hotel & grounds (367)
Viewed
View from room (144)
Viewed
Dining (197)
Viewed
Room/suite (191)
Viewed
Family/play areas (41)
Viewed
0:26
Videos (14)
Viewed
Bathroom (18)
Viewed
Business center/function rooms (7)
Viewed
Other (679)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (306)
Viewed
Amenities (71)
Viewed
Beach (6)
Viewed
Deluxe Diamond (64)
Viewed
Deluxe Room (24)
Viewed
Pool (20)
Viewed
Presidential Suite (39)
Viewed
Restaurants and Bars (45)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Family/play areas (2)
Viewed
Other (30)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cancun with
any amenities