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All 172 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Ranked #26 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
DEAM10151127 Southington, Connecticut
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2,168 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
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English first
Southington, Connecticut
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This was our 3rd stay at this resort. We stayed July 3rd - 12th. We also have stayed at the HR in Punta Cana, we are members. Hotel continues to evolve under the Hard Rock nameplate. We have witnessed the progression as our first stay at the resort was when it was under the Palace nameplate. Definetly a different feel.... More

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Cancun, Mexico
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great time at the pool. Bartenders Michael and Willy took very good care of us the whole time we were in the pool at the Dive Bar. Buy the time we left the resort they knew what we were drinking. Not too bad for a group of 22 people. They also got us shots and kept everyone in the grove... More

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Nashville, Tennessee
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a four day stay at the Hard Rock Hotel in Cancun. The night before we left Nashville on our excursion, I made the mistake of reading some reviews of the hotel we were packing for on Trip advisor. I read of discontent, rude and overworked staff, long waits, basically sub-par everything. So during our flight and... More

Was this review helpful? Yes 5
Chicago, Illinois
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I want to say I don’t know how to write a short review. Sorry! We traveled 6/11 for seven nights. There were 13 of us in total (three families). Our trip started out with a hiccup as our luggage arrived in Cancun damaged. A HUGE thank you to Christian from the HRC. Christian was there to greet us and get... More

Was this review helpful? Yes 9
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I just got back from a vacation with a girlfriend. Hard Rock is a pretty awesome hotel but does need a little updating. The rooms are a little old. The head concierge did come out to greet us but never checked on again after promising the red carpet treatment. The Staff is great and very friendly. The restaurants are extremely... More

Was this review helpful? Yes 1
Houston, Texas
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a really nice Hotel but a little loud for me. The kids enjoyed ( 15 and 16) themselves since its a teenage haven. The rooms are nice but the walls are thin, you will hear blow dryers in the morning, evenings and doors slamming day and night from time to time. Elevators are slow and very small. The... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have to say that it was an excellent choice my family and I made for being our first time in Mexico especially in Cancun. This Hotel has EVERYTHING not just entertaintment for adults or couples but for kids as well. A variety of food and around 6 differents restaurants. The atmosphere is so welcoming and the STAFF (in general)... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Not only is Cancun gorgeous with it's clear blue beaches but staying at the Hard Rock made it that much more amazing of a visit. Had a hard time getting my kids to want to go out and do anything, they would assume stay at the resort and enjoy the beach, pool and all you can eat food & drink.... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Swindon, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We have returned from HRH Cancun today after our 10 day holiday. Overall I would say this hotel is perfect for couples or older families ie teenage children. The location is amazing!! The hotel is lovely but is a bit tired in some places. Half of the hotel is a construction site, we didn't mind this but would have liked... More

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I paid a lot of money to go on this vacation and there are other hotels that are the same price or cheaper that I think I could have got a better room and better service at. This place is fun if you want to party. Great location but not as relaxing as I wanted.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Amanda D E Thank you very much for your review about our resort , I am very concerned that we have fallen short to your expectations. I assure you that I am constantly monitoring the comments of our guests and will have a specialist contact you via a private message to address the observations you have expressed. We hope... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Italian restaurant(3)
  • Room service(3)
  • Great time(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

2,091 photos of this hotel

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Hotel & grounds (360)
Room/suite (186)
View from room (143)
Family/play areas (41)
Pool/beach area (358)
Dining (195)
Videos (14)
Bathroom (18)
Other (436)

Expert photos: Taken by TripAdvisor travel experts

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The Hotel (37)
Restaurants and Bars (45)
Presidential Suite (39)
Pool (20)
Deluxe Room (24)
Amenities (71)
Deluxe Diamond (64)
Beach (6)

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Hotel & grounds (9)
Dining (1)
Room/suite (4)
Family/play areas (2)
Other (19)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #22 Romantic Hotel in Cancun #22 Luxury Hotel in Cancun #22 Family Hotel in Cancun #23 Top resorts Hotel in Cancun #25 On the Beach Hotel in Cancun #26 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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