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All 174 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Ranked #24 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sher F
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2,352 people have reviewed this hotel

Traveler rating
    1,427
    506
    241
    107
    71
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824
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (553)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

Prior to departure we found out that our reservation had accidentally been cancelled. However, all was well shortly after as the staff went out of their way to ensure that our reservation was reinstated and that we had an absolutely wonderful time. The hotel, grounds and pool are beautiful, the beach incredible, and the food was great (and believe me... More

Was this review helpful? Yes 2
San Jose, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We came back from a 8 day trip at Hard Rock Cancun. The ocean was beautiful blue with white sand with great food and activities. The place is fantastic and the food and entertainment are great but what really makes this place is the staff. We had an outstanding service from Chay at Ipanema Grill restaurant and his manager. This... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I've stay in many hotels and I never really care to write review. I don't even know where to start' Hard rock Cancun really work hard to make their guests have a fabulous time! The staff is by far the hardest working people' making sure our room was always clean. Alway making sure we have a drink in are hand.... More

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Cancun
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Pros: clean glamorous fun facility! Great for a family ( traveled with a family of 9) Overall excellent service! blue crystal clear beach! Just like the corona ads. breathtaking views, lots of fun activities and a fresh happy atmosphere where people are having fun. Excellent food at the 5 restaurants we visited, mini bars in the hotel rooms were are... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Long Island, NY
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just spent six amazing days at this resort with our three year old. I can't say enough positive things. The resort is beautiful, clean, safe. Our room was always taken care of any time of day or night by housekeeping, always stocked our fridge for our toddler. The restaurants were all good with no more than a ten minute... More

Was this review helpful? Yes 2
Charlotte, North Carolina, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

I just returned from the Hard Rock Hotel in Cancun after 5 days and was very disappointed. I have been to Cancun before but never stayed at the Hard Rock. Okay I will start with the the positives. The rooms were pretty nice, we always had food and drinks available to us, and the pools and outside area was beautiful.... More

Was this review helpful? Yes 1
Westfield
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our week at the Cancun Hard Rock Hotel. The shows were fun to go to at night. It was fun to stay on the Cancun Strip. I came with 3 college kids. They enjoyed the beach, pool, bars and parasailing. We took day trips to the Riviera Golf Club, camel ride, Isla Mujeres, aqua twister boat, jet skiis... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Cancun
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Ok, this hotel was more then I could even hope for. Food, service, rooms..I give it a 10! Everyone is so nice, rooms are great..my kids ate room service every night...(even after dinner). I went to Hawaii last year and this place is so much better. Beautiful beaches, incredible pool, great swim up bar, staff that actually is happy to... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

Me and my fiance just came back from Hard Rock Hotel Cancun, and it was absolutely amazing! We went on a weekend trip and it was definitly worth it! Friendly and helpful staff, Good Food, Descent Drink Selection (They didnt have any cognac's but made up for it with the premium tequila and whisky) and amazing beach! The beach water... More

Was this review helpful? Yes
Cancun
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 11 nights. Very friendly staff, excellent facilities and a great hotel with awesome memorabilia. Santos, a waiter in The Market, was extremely friendly and provided a great service every meal!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Olga L, Thank you very much for your sweet review, I am so glad to hear that we could Rock your vacation, and happy to hear that you let uspamper you as you deserved, It will be an honor for us at Hard Rock Hotel Cancun to welcome you back soon. Kind Regards. Juan Rivera General Manager Hard Rock... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Very nice(3)
  • Room service(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

2,215 photos of this hotel

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Amenities (71)
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Beach (6)
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Deluxe Diamond (64)
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Deluxe Room (24)
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Pool (20)
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Presidential Suite (39)
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Restaurants and Bars (45)
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The Hotel (37)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #18 Business Hotel in Cancun #21 Top resorts Hotel in Cancun #22 Family Hotel in Cancun #22 Romantic Hotel in Cancun #22 Luxury Hotel in Cancun #23 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

Questions & Answers

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