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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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3,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I have been traveling frequently for business and pleasure for 25 years, and stayed at some great hotels with great customer service, including many in Cancun and Riviera Maya, but the Hard Rock in Cancun outdoes them all. The staff here, to a person, is the most friendly, courteous, hard-working staff my family and I have ever experienced. No matter... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

To see what they had to offer was excellent. If you want to see all this go see Santose he can show all this for you. This is an all inclusive place. It is well worth my money. The rooms were great with a Jacuzzi tub and a balcony for the rooms. The food everywhere on site was great. The... More 

Was this review helpful? Yes 1
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I went to Hard Rock in cancun with my wife and with like the excellent sercive, the beach, food is incredible delicius for every taste, a high quality hotel. The only thing that we did not like was the entertaiment, not too that rock! So quite, is good for Family. I prefer the Hard Rock of Punta cana because the... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings victor g, Thank you very much for your short and sweet review, we can see that you have loved our Rock'n´roll style! Our dear Rockers deserve only the very best! and we hope, we can have the opportunity to greet you soon, to the Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun More 

Kansas City
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

In June, we took a family of 6 (with four small children) and traveled with a group of 15 to Hard Rock Cancun for a week. The service and food are as good as it gets at an all inclusive. We stayed in a 2 bedroom presidential suite, which had two nice bedrooms plus a large living room. The beach... More 

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings CancunKC, Thank you so much for choosing this stage for your family vacation; Nothing rocks our world more than learn you enjoyed every moment in our resort. It is so pleasant to learn you loved our rock'n'roll style. Thank you too for spotlight the great service from Virgilio, we will let him know he rocked your world! We would... More 

Cancun
1 review
3 of 5 stars Reviewed 2 days ago NEW

Key things to know before booking the parties end early that is karaoke or concerts so don't expect late nights of wild fun. As a matter of fact multiple ppl in our group were asked to quiet down at bars or in rooms. Expect lots of families and wedding parties.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Rubies22f, Thank you for the review. At Hard Rock Hotel Cancun we are very interested in your opinion rest assured that I will take your suggestions in consideration as we strive to make our facilities comfortable and functional for your enjoyment. We look forward to welcome you again soon. Walk this way! Juan Rivera General Manager Hard Rock Hotel... More 

boston
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Was really impressed by our stay. The staff were wonderful, friendly, helpful - really seemed genuinely happy to be there. Especially Antonio (Swim up bar), Victor (ipanama), Beto (asian restaurant). Everything was in good repair, and we had a lot of fun. The pool area was lively and really enjoyable, the staff is great at keeping things fun and interesting.... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

" Greetings dennis416, Greetings tim t, Thank you for letting us know about your awesome experience at our resort. it sounds like you had an authentic Rockstar vacation here with us. Thank you for recommending us so highly. We hope to welcome you back again in the near future to pamper you with another dreamed experience at Hard Rock Hotel... More 

Hampton Roads
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our daughter chose this venue for her wedding, which, thanks to Juan and Itayi in the wedding planning department, went wonderfully, beautifully well. They were there to handle all the little things that go wrong at the last minute ... and handle them they did! They were absolutely great as was Gulliamo (please forgive misspelling), the front desk manager who... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Rich015, Thank you very much for your review, I would like to apologize for the inconvenience you experienced. Rest assured that I will be personally consulting this review with the Director of Security here. Any time you return to the Hard Rock Hotel Cancun in the future please ask for me, I would love to express my apology to... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

the staff were just wonderful with our four and two year old children. You can tell that this hotel has hired staff that really enjoy having children around. The hotel has an excellent children's area with a special splash pool and activities geared directly toward younger children. I have never found a hotel that was so child friendly. When we... More 

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Jacob E I would like to thank you for your review about our resort; certainly I enjoyed reading that you loved our rock n roll style! Especially for kids is always something going on as the fun is non-stop at our resort. Thanks again for your kind comments and feedback, looking forward to welcome you back to the Hard... More 

Brandon, Manitoba, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

What an amazing experience! My husband and I went on our honeymoon here and we couldn't have asked for a better experience! Before we booked we were looking for something modern and a place that was nice but not stuck up fancy. The hotel was beautiful and modern and people definitely didn't look at us weird for all of our... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Megan K, I want to thank you for your great review!! and for choosing Hard Rock Hotel Cancun, to celebrate your Honeymoon. It is very encouraging to learn that there were many little things you loved about our facilities and the rock star service from our staff that made such a special occasion very enjoyable. We love hearing when... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

I recently came back from staying at the Hard Rock Hotel in Cancun with 4 of my girlfriends. I've been to Cancun many times and stayed at other different properties BUT Hard Rock has been by far my favorite. From beginigng to end they made our weekend a memorable one. The staff was SUPER nice, always willing to help. From... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Kristina E, I would like to thank you for your great review! It is very encouraging to learn that there were many little things you loved about our facilities and the rock star service from our staff that made your vacation very enjoyable.It is reassuring to hear that the staff did an awesome job. We are also glad that... More 

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#13 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#22 Romantic Hotel in Cancun
#22 Family Hotel in Cancun

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