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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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2,701 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had such a great time during our stay. We were able to participate in a turtle release which we've always wanted to do. Also, the Guitar Lab is a great new experience. Love the staff & we will be back.

Review collected in partnership with Hard Rock Hotels & Casinos

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Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

This resort was perfect in every which way, location, beach, pool, staff, service, cleanliness, food and fun! The $1800 resort credit was fantastic, had 3 spa treatments in one week. The beach was beautiful and clean. The staff were very friendly. This was my fourth trip to Cancun in the past 8 years and this was my favorite resort, I... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Monterrey, Mexico
1 review
3 of 5 stars Reviewed yesterday NEW

I stayed there for 3 days, and the staff, food, and amenities were average. The room was near the pool and every single day there was noise in our room... The nightclub was not open one of the nights I was there!!! I mean its Hard Rock! Isn´t it? Besides, the activities at the hotel ended up at 12 midnight!!... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Prague, Czech Republic
1 review
5 of 5 stars Reviewed yesterday NEW

Thank you for everything. Absolutely amazing hotel - specially for couples. A lot of fun, comfortable and fantastic equipment.Friendly staff - and our special thanks for Hector, José and Asteroi from The Market restaurant.

Review collected in partnership with Hard Rock Hotels & Casinos

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Spring Mills, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

My wife, 11 year old son, and I stayed here Oct. 11-18, 2014. We had and awesome time!! Property was extremely clean and staff was excellent. There was always something going on at the hotel. If you love music and an upbeat vacation, this is the place for you. Great place for couples and families. Jimmy, the bartender at the... More

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Rochester, Minnesota
1 review
4 of 5 stars Reviewed 2 days ago NEW

Booked in April with members-was looking forward to facing the ocean, only to find out that we were facing the lagoon. I think that should be a standard question that is asked when booking. We ran into many non-members that had ocean side rooms, so clearly they are taking care of potential members and not caring so much about members.... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Shannon P, Thank you for sharing your comments with us. We apologize for any inconvenience at your check-in; we aim to give you always service that rocks nevertheless, even when we tried to give you the rooms you requested, due to the high occupancy we were not able to get you settle in Ocean view rooms, we are sorry... More

Uk
1 review
5 of 5 stars Reviewed 2 days ago NEW

Can not praise this hotel/staff enough, we have just returns from 11 nights on our honeymoon and we were made to feel so special everyday with everyone commenting it was our honeymoon, the smash bar amazing the staff pedro Joan Jose brilliant company/entertainment remembered you and your drink, nothing was to much trouble for anyone, the best foam party ever,... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Amy Joanne D, You are a true rock star! Thanks for the amazing review! It’s so gratifying to learn that you enjoyed your stay; Feedback like yours really ignites our passion to serve. We look forward to your next stay could be your anniversary getaway and I know it will be just as memorable as this one. ROCK ON!... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

My family has been going to the Hard Rock Hotel in Cancun for the last 5 years every October. My time was excellent. The people who made my trip the best we're especially ociriz, chino, Alberto, asos, nadya, Danny-boy, llmos, kikass. All from the entertainment team. My favorites were Chino, ociriz, Alberto, asos, and nadya though. They all remembered me... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Riley B, Wow! What a nice review! Thank you very much to wrote on detail your family group experience, I can assure you that people who is reading it, will find it as useful as fun i found it, thank you as well for all your positive quotes about our staff, they are heart and soul of the resort.... More

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Booked this hotel just from liking the look of it, it met every expectation plus way way more. The hotel is stunning the pool area is outstanding with gorgeous views of the white sandy beach. The staff are all very welcoming and everyone says hello and are all more than happy to provide a happy friendly service. The most attentive... More

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Little Rock, Arkansas, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Everything about our trip to the Hard Rock exceeded expectations, especially our personal butler, Randy, who made sure every spa appointment, dinner reservation, and mad whim was executed flawlessly. Book with confidence.

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Jeremy H, I am very pleased to hear that you loved your time in Mexico and that your chose the perfect place to have a dreamed rock n’ roll vacation. We are thrilled to hear that you lived the unique experience of the Hard Rock Hotel Cancun and felt the Rock Star treatment that characterizes us. We would love... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(6)
  • Lobby bar(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Very nice(3)
  • Room service(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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