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All 174 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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82%
Ranked #25 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Nadine D Cancun
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2,382 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (556)
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Cancun
1 review
4 of 5 stars Reviewed yesterday NEW

We had been to the moon palace and wanted to try something different. We had a great time but I think there are better places to go in Cancun. We took our kids and again I think there are better places to go with Kids. Some suggestions we had for the hotel: - Better gym equipment and stock of water... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Durango, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hard Rock Hotel In Cancun fulfilled every expectation of what I hoped for. It was my first time out of the country and the staff made me feel very at home and were helpful in answering questions. In terms of location and facilities, I could not have asked for any more. Overall very impressed. Thank you Hard Rock!!

Review collected in partnership with Hard Rock Hotels & Casinos

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Cancun
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just a short excerpt of what I submitted to Hard Rock: I had lunch at the middle section canopy (near the outdoor pizza bar) on several occasions. Maldonado often served our group, and was extremely outgoing and welcoming from the get go. What really topped the cake was that on our last day, he saw me come over with a... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Colton M, Thank you for your great review!. It is very encouraging to hear that you loved the rock star service from our staff that made your vacation very enjoyable.It is reassuring to hear that the staff did an awesome job. we appreciate the great comments about Maldonado thanks for mentioning the outstanding service provided by him rocked your... More

Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I met a very friendly and hardworking servant called sandos in the hard rock hotel. He works in the international buffet,he is the best servant i have ever met. i have received a lot of warm-hearted service form him.

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This place has gone completely downhill since it switched over to Hard Rock. My family and I have stayed here a few times when it was Cancun Palace with our time share and absolutely loved it! Not the case now... There's just not enough room here or time for me to write down all of my complaints. So I'll keep... More

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New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked hard rock for a quick stay before meeting friends at another hotel. We were two adults traveling with two children. They say the rooms accommodate 4 but the room is very small and there is a very large bathtub so close to the bed you could roll out of one into the other. If you pick a room that... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Don't change a thing! The service was exceptional. I'm still bragging about it to all of my friends. This hotel makes it very hard to want to stay anywhere else. Felt unbelievably safe, and the food was phenomenal. Will come back!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the Hard Rock Cancun for my honeymoon and we had a great time. All the staff members were super nice specially Victor from the spa, Cristian Campos and Andres Villegas "pato" the pool butlers from the 3rd floor and Nico Gomez Perez who works really hard at the beach also Victor the bellboy. Overall our experience was... More

Was this review helpful? Yes 2
New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

All and all we had a fantastic time... We went with a large group (14) and the staff did there best to accommodate us for dinners. The food was certainly above average. And all of the staff were eager to go above and beyond with very few exceptions. The lack of Air Conditioning or ventilation in the hall ways was... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Brad Z, I would like to thank you very much for your review, I am glad to hear that you had a great time despite inconveniences, the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. In regards to your comments about air conditioning in the... More

Cancun
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great hotel. Staff is wonderful, they really cater to guests. The only complaint I have is the noise in the hall at night. The poor design allows you to hear everything in the halls at night. Very noisy. Guest room doors constantly slamming due to poor design. Unable to get a restful night's sleep which is essential when vacationing.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Nadya F, Thank you very much for sharing your experience at our resort Hard Rock Hotel Cancun I appreciate your comments because for us it is really important to hear all the voices in order to improve and get a better experience for our guests. I would like to extend you a cordial invitation to visit us again soon.... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Room service(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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Presidential Suite (39)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #22 Romantic Hotel in Cancun #22 Family Hotel in Cancun #22 Top resorts Hotel in Cancun #23 Luxury Hotel in Cancun #24 On the Beach Hotel in Cancun #25 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hard Rock Hotel Cancun and other travelers.
11 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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