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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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3,061 reviews from our community

Traveler rating
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    287
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Billings, Montana
1 review
3 of 5 stars Reviewed yesterday NEW

We have been to Mexico multiple times before and have never had any problems with any of our belongings, however this trip we had 5 couples go and 3 out of the 5 had things taken from our rooms out of our suitcases. Mostly articles of clothing, not the little stuff that you might expect to go missing. Our room... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Having stayed at many all inclusives in the past my expecations where high and have been met. The hotel is probably a 4-4.5 star property, but its the staff and service that blew us away and make this a 5 star resort. Everyone is extremely friendly. The server Dany and his comrade who severed us at the Italian resturnat were... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had been to Mexico many times at many different resorts and have always had challenges accommodating our daughter's food allergies where there was usually an incident or two where she would get a reaction to the food due to cross contamination. We were recently at the Hard Rock Cancun for a family wedding and I must say that along... More 

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Portsmouth, Virginia, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

All I have to say is WooooooW!!!!!!!!!!!! I had an AMAZING time at the Hard Rock Cancun!! I stayed for 4 nights and was so spoiled by the time I got back home I forgot there was no more room service!! LOL! The resort is amazing, the experience was awesome and the staff was OUT OF THIS WORLD!!! Everyone was... More 

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Omaha, Nebraska, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We have not visited this property before but were very impressed. What was most evident was the willingness of the staff to be helpful and their pleasant nature was very appreciated. We had a experience at this hotel but you need to be prepared that you may experience loud guests at all hours. The only thing that was challenging was... More 

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had my daughter's wedding here in June, amazing wedding team. Red carpet treatment from arrival to departure, private check-in for all of our guest (all 110 of them), all private events ,besides the wedding, organized .Good rooms, great beach. I have been to lots of all inclusive resorts, HRH is one of the better ones.

Review collected in partnership with this hotel

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Atlanta
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I toured HRH Cancun when deciding where to have my destination wedding and fell in love with it! However, I had NO IDEA that they would roll out the red carpet like they did...not only for me, but for all 68 of our guests as well!!! The wedding was on 12.13.14 and we had people there from anywhere between 12.10.14... More 

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Robin G, Wow! Congrats!! I would like to thank you very much for your fabulous comments and sweet review, is my pleasure to know that we will welcome you back, here at Hard Rock Hotel Cancun, we are ready to roll out the red carpet to our astonishing Rockstars! We will rock YOU! AGAIN! Juan Rivera General Manager Hard... More 

Wichita, KS
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My first time to this Hotel and definitely not my last. The staff was friendly from the time I arrived til the time I left. Our room was spacious and overlooked the resort and a great view of the ocean. What I liked best was the fun and upbeat vibe of the resort from the music playing in the background... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings dhack55, Thank you so much for your kind words, it is very satisfying to learn about your experience, specially considering that day by day our staff work very hard to go beyond our dear guests expectancies; make sure I will personally pass on your review on their performance. I hope to have the chance to see you back at... More 

Sheboygan, Wisconsin
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Hard Rock staff take service and friendliness to a new level. My husband and I just returned after a week's vacation, and feel such gratitude for the kind attentiveness shown us. Examples: ---It was my husband's birthday and The Market staff recognized him with a lovely birthday cake after our breakfast buffet. Special thanks to the sweet hostess Guadalupe (Lupida)... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear amiakay, What a great review, thank you very much for sharing your Husband's brthday experience with us. It’s been our pleasure to having you with us. We are so happy to see that our efforts are appreciated as we work tirelessly to meet our high standards and go beyond expectations. Regarding to the noise, especially thanks to bring to... More 

Sheboygan Falls, Wisconsin
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

My wife and I just returned from an all-inclusive week at Hard Rock, Cancun. Food choice and quality was outstanding at each restaurant. The freindly and efficient service was beyond anything we typically experience in the states. I will mention a few names, but the desire to serve graciously is pervasive throughout the resort. A special thank you to Tony,... More 

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear 19Brooks72, We want to THANK YOU for your great review. It is very encouraging to learn that there were many little things you loved about our facilities, food at the restaurants and the rock star service from our staff that made your vacation very enjoyable more than the fist time. Thanks also for your kind suggestions, We can’t wait... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(6)
  • Lobby bar(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#13 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#19 Top resorts Hotel in Cancun
#19 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
#22 Romantic Hotel in Cancun
#22 Family Hotel in Cancun

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