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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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4,008 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW

its really good time for five days ,if you want realalex on beach all food include much you can drink free service in room party till late night .its fun its my 2nd family vacatation in same hotel . hotel have poll for kids too best part my daughter like it

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1 review
3 of 5 stars Reviewed today NEW

The rooms are clean. Hotel is in ok shape. Room 747 - ac does not get colder than 21 degrees Celsius. Other rooms are better. No ac in the halls or restaurants - very hot. Food was average. 2 restaurants serving breakfast and lunch - all the same food. The Asian place is very good for dinner. The stake place... More 

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The Seven Cities, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

When we arrived at the aiport we were immediately picked up by the hotel shuttle (baggage handled for us)! We stayed at the Hard Rock Hotel! The hotel is immaculate!!! Upon entrance you are just taken in by its beauty! There is constant piano music playing at just the right volume in the lobby. We were taken to our rooms... More 

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Belfast, Maine
2 reviews
4 of 5 stars Reviewed yesterday NEW

My annual family vacation to the Hard Rock consisted of two married couples(my sisters and their husbands) in their 50's, my 76 year old mother, myself(43) and my 10 year old. We have been to Mexico and/or Cancun about a dozen times among all of us. The Hard Rock definitely compares to other trips/hotels we have stayed and met our... More 

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West Columbia, Texas
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

My first all-inclusive land vacation did not disappoint! I am an avid cruiser, I find that cruising is very cost effective. With that being said, I enjoyed this experience! They had plenty to do. More time to relax. The restaurants were great. The buffet is not as good as on the cruise, but the restaurants were amazing. Definitely will recommend... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Okay let me start by saying I am writing this review drinking a "Miami Vice" while sitting in the members onl section. The staff is unbelivable. Claidia you are awesome and fun and bring our drinks right on time! You rock! Hector what can i say...Hector you are the man. Making sure we are satisfied and taken care of all... More 

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Pros: The 750 dol resort credit Spa Water Sports Balinese Bed Drinks Shows On-site bazaar Cons: Poor air quality in lobby and hall, very warm The elevators were slow or inoperable-many walked instead as it was sometimes faster Poor toilet pressure, flooding Mix ups with appointments for activities with little communication/prior notice Average restaurants-Stay away from the Italian place. Kudos:... More 

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London, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The whole family went here for a birthday celebration and everyone (age range 4 - 70) enjoyed it enormously. Our rooms were spacious and clean, with daily service. The grounds were beautifully maintained with a magnificent pool area. Occasionally we would hire a cabana on the beach - a recommended treat! There was a good range of restaurants, the only... More 

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Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

I have stayed in several different resorts in Cancun and this one by far was the best I have ever been in. The service, cleanliness, professionalism and amenities were top notch. I would definitely recommend this to all my friends and family.

Review collected in partnership with Hard Rock Hotels & Casinos

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Commerce Township, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Hard Rock was a nice place. We thought the food was great, pool was spacious for how crowded it could get, rooms were updated and great, staff was nice and helpful. I only have a couple small complaints. The entertainment was a little lacking, the shows were "cute" but definitely lacking. Maybe good for children but I don't think... More 

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