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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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4,377 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montgomery, Illinois
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at HRC from June 19 - June 26. My son and a buddy of his stayed in another room. My wife and I are members of Palace Premier and Legendary so I will tell it how it is, just read the review I did on the Moon palace in 2012. I look for quality food,... More 

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Melbourne, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

There is very little to complain about this hotel. The room, the staff, the service, the location on the beach are all good. The gym is good, especcially Jenny who gave excellent fitness classes. The hotel interior looks bit worn, especially the carpet that has a funny smell. The key card for the doors frequently do not work and I... More 

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Salt Lake City, Utah
1 review
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for a week at the end of June. We were very impressed with how we were greeted when we first arrived, and the hotel was amazing. Charly checked us in and was very friendly. We always looked for him when we had questions throughout our stay. Our room was just what we had expected,... More 

Was this review helpful? Yes
5 of 5 stars Reviewed yesterday NEW

No complaints the hotel and personal was dedicated to their occupations and knee about it...they answered all my questions and the place was fenomenal....no bad comments at all...I would like to stay at this place in another vacation

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Westminster, Ca
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed yesterday NEW

We’ve been to Hard Rock Cancun many times even when it was Cancun Palace four five years ago. Yes, as a member, we have accepted the changes. Hard Rock concept is different. It focuses on music and entertainment more than food and service as with Palace. Let’s start reviewing from the beginning. RESERVATION. This time I booked 15 rooms for... More 

Was this review helpful? Yes 2
Atlanta, Georgia
5 of 5 stars Reviewed 2 days ago NEW

I could not let another day pass without expressing my highest appreciation to the staff and wedding department at The Hard Rock Hotel. I was so blessed to be able to have my wedding at this beautiful location. My wedding was absolutely beautiful! I've always dreamt of a destination wedding and the service I received exceeded all my expectations! From... More 

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Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Veja, Thank you for your fantastic review, we are so happy that all your guests and you had a wonderful time at our resort on your wedding. We love hearing when our staff members are Rockstars. Thank you for taking the time to mention that Brenda your wedding coordinator provided a service that rocked! She will appreciate your great... More 

Worthington, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were invited as guests of my bestfriend and her husband. We stayed in a luxurious presidential suite, and were treated like royalty. The property was inclusive of food and beverages, and both were excellent. Our butlers, Luis, Jacob and Mira were fabulous and attended to all of our needs. Adrian, Roger, Maribel and Didio at the... More 

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Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Brenda, Thank you very much for your sweet review is a pleasure for me to read your comments, and to notice you and your husband are already Rockstars of this stage, and above all the outstanding service provided for our staff especially Luis, Jacov, Mira, Adrian and Roger. We'll be waiting for you to create new rock star memories... More 

5 of 5 stars Reviewed 2 days ago NEW

I had the opportunity to stay in this optimal structure, accompanying groups in the months between April and June 2015. My opinion as a professional is that the hotel exceeded expectations we had from the beginning. They showed a compromise, attention and care in order to resolve all necessary issues and make the group's experience unforgettable in every way. They... More 

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Los Angeles
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was a bit nervous while reading some of the reviews prior to our arrival, 4th week in June, and the hotel is excellent! Rest assured you will have the best time at hard rock hotel! From the moment you arrived, you are greeted with a smile until the day you sadly have to leave! All employees will cater to... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Monna, Thank you very much for your kind review! We are so happy that you loved our fabulous resort, the food at the restaurants. It is very encouraging to hear that despite being a little apprehensive to come, your vacations were a rock n’ roll fantasy. Thanks again for your comments and we can’t wait to welcome you and... More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

December 2014 we wanted to escape to the sun! I was hesitant of the all inclusive as had never been! Well we couldn't have asked for more. Everything was available - even premium branded spirits in the room! The staff are excellent, the facilities are 5 star and we will be returning

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello, Thank you for your amazing review, We are thrilled to hear that regardless being a little hesitant, you came and lived firsthand the real Rock Star Experience of all inclusive only Hard Rock Cancun can give you. You are our true Rock Stars and we cannot wait to have you on stage again! We look forward for your next... More 

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