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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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Hard Rock Hotel Cancun
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3,452 reviews from our community

Traveler rating
    2,227
    700
    316
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    83
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1,158
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (745)
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Pound Ridge, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed with my husband and two children (3 yo and 5 yo) during the last week of February. I would not come back to this resort. Let me start off with some pros: quick check-in, hot tub in the bedroom, beautiful pool and ocean view from room, and nice kids club with nice staff there. But I would never... More 

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Wyandotte, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We were at Hard Rock last week as a group of ten. The staff (especially, Carlos at pool, Klaudia at pool and housekeeping staff) were always great, however, sometimes it seemed they were short staffed in certain areas (pool bar, inside bar). The food was good for an all-inclusive resort, but the pool food (BBQ, tacos, pizza) was especially amazing.... More 

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Bluffton, South Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently returned from Club Med Cancun. This village is run by first rate chief, Nicola. He was constantly roaming, visiting with guests, and was very personable. A true pleasure to converse with! Such a refreshing experience, as last year we were in Columbus Isle, and the Chief was a condescending and rude individual. I hear he has been banished... More 

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Watertown, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Went and walked around for the afternoon. Check out the shops and little bit of the property. Everything is so shiny and clean. Everyone was polite and helpful. Definitely thinking about booking our next stay here.

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Miami, Florida
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Hard Rock Hotel Cancun for 5 nights last week for a friend's wedding. The wedding itself was beautiful, but the resort itself is pretty average. The rooms are a decent size clean. The hotel is EXTREMELY noisy. We got a room on the 9th floor away from the elevator for the specific purpose of avoiding the... More 

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Boyne City, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

I wanted to write a review and say how great the service was that we received from the bartender Victor Gostavo was. He works at the pool bar on the side where all the entertainment was going on. He is such a great bartender and was our FAVORITE!! We looked forward to seeing him every day. He always made us... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was my husband and I first time staying at the Hard Rock Cancun everything was great! The food was delish, our friends that accompanied us on this memorable trip have been staying in the neighboring resorts and they said that the food at the hard rock was by far the BEST. Super friendly staff. We used our credits for... More 

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Nenavv1022, First and foremost I would like to thank you for your preference when selecting Hard Rock Hotel Cancun as the perfect stage for your recent trip. I am really glad to hear that you had a wonderful time at our resort and that you received such a highly attentive service from our staff who always went out of... More 

Palatka, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

Our recent week stay at the Hard Rock Cancun was wonderful. The beach is gorgeous, the pool areas are well kept and have plenty of activities to make the stay fun. Our room was nice and the staff kept everything sparkling clean. After my first day at both the Beach and Pool areas, the servers knew what I drank and... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear HelenandHoyt, Thank you for the EXCELLENT review! all at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our staff service, We hope we can wecolcome you again here at the Hard Rock Hotel Cancun Keep Rocking, Juan Rivera General Manager Hard Rock Hotel Cancun More 

Saskatoon, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just came back from an amazing two weeks at the Hard Rock Hotel in Cancun. Service was amazing. Accommodations were fantastic. The best beach in all of Cancun in my opinion. Quality and choices regarding food were top notch. Waiters could not have been more accommodating. We sampled food from all options provided by this hotel. They were all terrific.... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Daryl S, Greetings from your friends in Mexico! Thank you very much for sharing your awesome experience with us! We are so pleased to be in your top favorites list! We sincerely hope you come back soon to roll out the red carpet for you and spoil you rotten! You are a rock star and we are your loyal... More 

Cardiff, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just finished a week's vacation at HRH Cancun with my three-year-old son and had a great time - the hotel is fantastic. The food is great; the main 'marketplace' buffet restaurant is similar to other all inclusives we've been to, but the quality certainly ramps up in the al a carte restaurants. Ipanema in particular is brilliant and Alfonso and... More 

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Victoria L, Thank you so much for your short and sweet review. I appreciate you shared your vacation experience with us, Also happy to hear that you had an excellent stay despite any inconvenience, once again want to thank you for all the kind remarks, looking forward to welcoming you back to the Hard Rock Hotel Cancun. Rock on!... More 

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Great time(3)
  • Very nice(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#13 Spa Hotel in Cancun
#17 Top resorts Hotel in Cancun
#17 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun

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