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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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1 room 1 guest
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Hard Rock Hotel Cancun
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4,934 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Littleton, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

We were part of a Mega Trip that visited this hotel from 8/24/15 until 8/28/15. I can not say enough great things about the whole experience. The amenities are topnotch, the facilities immaculate, the food was delicious (in every restaurant), but I feel the best feature of all was the staff. They were always willing to go above and beyond... More 

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cumbria
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

after a long nearly 17 hour journey we arrived at the Hard Rock and 1st impressions were good , nice lively lobby , great tunes and quick check in , all going well so far . walked into our room 577 and still thinking this is fantastic then we opened the door on to our balcony we could have cried... More 

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Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

The service provided by this resorts' staff is unparalleled. They easily take care of all the main areas of hospitality. That being said, its really the small things that make them stand out.Thanks HR

Review collected in partnership with Hard Rock Hotels & Casinos

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here from 7th to 22nd August 2015. It's difficult to put your finger on exactly why this place is so special. The Hard Rock brand definitely has an ethos. To me that's high quality but with a casual relaxed vibe. They've got it spot on at this hotel. The staff are an absolute credit. From the moment we... More 

Was this review helpful? Yes 6
Cancun
1 review
5 of 5 stars Reviewed 2 days ago NEW

53 yo dad and 16 yo son spent 5 nights at HRC starting 8/23 and had a blast. Room on 8th floor ocean-side was clean and comfortable. Jet-skiing and para-sailing (extra) didn't see nearly as many people at other nearby hotels. Although busy, this was a great time of year as it wasn't too hot, didn't rain except for an... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 4
Fairborn, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for our anniversary August 2015. From the time you enter the gate you feel like a rock star. The staff is wonderful and the the resort is fabulous. There is a wide variety of food that is delicious all day and night. The rooms are wonderful. The activities are fun for all ages. The... More 

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Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

just arrived for my second visit. I was here last year for the best vacation ever. This year Air Canada Vacations didn't deliver on the room I had originally booked. A bit of a bummer but again the people here are the best of the best. Less time in the room and more of the great Hard Rock experience! It... More 

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San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hard Rock Hotel in Cancun is An All-Inclusive Hotel...First Time I've Ever Been To Cancun and An All-Inclusive Hotel..."WoW" This Place Is Amazing, Relaxing, Entertaining and Out Right Just A Fun Place To Be. This Was A Mother and Daughter (29 YO) Vacay and We Had A Blast!!! We Were Upgraded To The Most Amazing View Anyone Can Ever Ask... More 

Was this review helpful? Yes 1
Riverview, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 4th trip in 2015, to the Hard Rock Hotel. Every trip gets better. Every vacation needs a good beginning. Jesus and Andres got my vacation started properly. I arrived in Cancun a week ago Saturday. The airport was very efficient. Going through immigration and customs was fast, friendly and efficient. I was greeted by Hard Rock employee... More 

Was this review helpful? Yes 3
Guayaquil, Ecuador
Level Contributor
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

So i booked a 7 night stay in hard rock cancun as soon as i went to the beach and pool i knew this place wasnt for me and i requested to be transfered to riviera maya ( that process was a real pain in my neck i but i am finally here in hard rock riviera maya feeling amazing)... More 

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