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Hard Rock Hotel Cancun

Hotel website
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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35% OFF + $1,800 CREDIT
Best prices for: 1 room 1 guest
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,695 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from a fantastic stay at the Hard Rock In Cancun. Myself, my wife and two teenage daughters could not find fault with this hotel. The setting was beautiful with clear blue seas and white sand. The hotel itself was spotlessly clean from the bedrooms to the communal areas and the pool. The staff were fantastic and went out... More 

Was this review helpful? Yes 3
arlington, va
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Let me first say that we loved our time at the Hard Rock. The staff is excellent and very eager to please, whether or not you tip. We were pleasantly surprised by the quality of the food. The Brazilian steakhouse was great with food for the kids as well. Ciao was great for a high quality dinner and an impressive... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Room control is terrible. My girlfriend and I arrived at the Hard Rock Cancun pretty late--10:30pm or so--due to a delayed flight. We thought we were in good shape, though, since we did their web check-in, that they emailed me about. Not so much. I think we were assigned one of the worst rooms in our upgraded type, despite my... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Jaime M. Thank you very much for your review about our resort, first of all I would like to apologize for all the inconveniences you had experienced, is my primary concern to know which opportunity areas need faster attention, if you would like to share any further comments, a customer care agent will contact you via private message. Chadi... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband & I were at HRC from March 20th – March 29th. The check in process was very smooth & easy. Our room wasn’t ready when we arrived around 1 pm but we had pre-packed our swim gear in the knapsack so no worries. We had gone to check in after an hour to see if our room was... More 

Was this review helpful? Yes 2
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear cressie, Thank you very much for your amazing review! It is so encouraging to hear your thrilling comments; Nothing rocks our world more than hearing that you enjoyed every moment of your vacation, I do appreciate the great comments about all the staff you mentioned. They work hard to make our dear Rockstars feel like Diamonds! We hope you... More 

Monterrey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My time at the HRH Cancun was one of the best I had at a hotel. The music was so nice and there was music playing in the pool! The staff is great, everybody treated me like a rock star. The beach wasnt that great but the property was awesome. So many nice restaurants and the nightlife I had a... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Juan Carlos J, Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage: Hard Rock Hotel Cancun. Chadi Bou Said General Manager Hard Rock Hotel Cancun More 

Michigan's Upper Peninsula
Top Contributor
141 reviews 141 reviews
36 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We tried Hard Rock Punta Cana last year for spring break, but our daughter decided she wanted to come back here this year. Full disclosure we are members and this is our favorite resort, have been here several times in the last 10 years. There was 34 in our group some had been here before, some were newbies. We knew... More 

Was this review helpful? Yes 1
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear dexter5 I would like to thank you for your detailed and great review, I am pleased to hear that you and your party had a great time with us, you all experienced firsthand the great service of our staff to pamper our valued guests; Thank you too for spotlight the names of some of our staff members, we will... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Our experience at the Hard Rock Cancun was absolutely amazing! My husband and I stayed there from February 10-19, 2015 while 35 of our closest friends and family joined us from Feb 12-16th to attend our wedding. I have to say, we ALL wish we could go back tomorrow! The guest rooms were exactly as pictured on their website -... More 

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Candice C, Thank you very much for your sweet review, and thank you for chosen us as you wedding destination, is so encouraging to read all your heartfelt comments where you kindly mention our staff members Dinky, Cintya and Janessa, Sincerely expecting to greet you back soon here at the already Yours Hard Rock Hotel Cancun. Chadi Bou Said... More 

Cancun
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Overall, the experience was very good. I would diffently visit again. The service wass excellent. However, I did not like the credit system. It was a rip off. $400 for cabana with cheap Monet. Too much trying to sell memberships or up sell. Also, the balance railing was very dangerous in Room 880. Great view, but if you lean to... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Eric G K, Thanks for the review! I am so pleased to hear that you had such a great time at our resort. I appreciate you shared your vacation experience with us, Also happy to hear that you had an excellent stay despite any circunstance, I want to thank you for all the kind remarks looking forward to see... More 

Toledo, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

Fantastic vacation! High Tech at the front desk was great as well as Sergio and others at the pool. The food and drinks were outstanding and plentiful, the best I've ever had at an all inclusive. Hard Rock is on my list to go to again.

Was this review helpful? Yes
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear nancee2015, And we love having you here! Thanks for the excellent review and for highlight the names of the staff members who rocked your world! I will acknowledge them accordingly. It is a pleasure to hear that you had much fun and will return.Thanks again for your kind comments and look forward to welcome you again soon.We absolutely cannot... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

There are many so positive amenities at the Hard Rock, Cancun, for families traveling together with tweens and/or a bit older, or for the young adult /groups looking for a pool that rocks, a lobby that offers great fun and interaction, and FABULOUS evening entertainment and shows. A fun, FABULOUS, engaging, entertaining free form pool, overlooking a heavenly, pristine beach... More 

Was this review helpful? Yes 3
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear travelwithkim, Thank you for sharing your comments with us. We are happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service and the experience of Rock and Roll that sets us apart. The whole band sends his regards hoping to have you back soon! Chadi Bou Said... More 

Hotel Review Summarization

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Italian restaurant(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,012 photos of this hotel

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Pool/beach area (559)
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Pool (20)
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Presidential Suite (39)
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The Hotel (37)

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