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All 172 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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81%
Ranked #26 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (2,231)
  • Photos (2,171)
  • Amenities
  • Q&A (2)
  • Room tips (529)
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2,231 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (529)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

Must say...This was by far the best vacation ever!!!! The hotel was amazing the employees were great. The entire vacation was pleasant. Spend half of our time relaxing at the pool and the bartender was inviting and very friendly. Ismael, our bartender for the week was helpful when we had questions about drinks and providing non alcoholic drinks for our... More

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Richmond, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here in July 2014, and it was an absolutely amazing stay! The customer service is second to none - from check-in to check-out! The staff was truly attentive, friendly and knowledgeable. Absolutely no issues at all, which you would expect a snafu or two over a week's stay at a large resort, but we had none. The check-in... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed yesterday NEW

My wife and I went to Cancun for our anniversary and decided on the Hard Rock Cancun because we thought it would be more of an adult atmosphere...this was NOT the case. it was all families with young kids. So if your wanting a Vegas style Hard Rock this is NOT your place. We still had an amazing time and... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Linda S, Thank you very much for your review, I 'am sorry to hear we did not meet your expectations about our Hotel on your anniversary trip, opinions of dear guests are what make possible improvements, please feel free to share with us any further comments, a customer care agent will contact you via private message, Once again thank... More

Cancun
1 review
3 of 5 stars Reviewed 2 days ago NEW

Beautiful Hotel and beach. Staff is very friendly. Beds are small- mattresses are hard as a rock. Showers are beautiful but they leak. Good luck getting towels and washcloths on a daily basis Room credits are a scam.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Michael Mccoy S, Thank you for reviewed our resort, I would like to apologize for any inconvenience you may experienced during your stay, is my primary concern to know further and learn from our dear guests feedback, a customer care agent will contact you via private message to follow up with you. Kind Regards. Juan Rivera General Manager Hard... More

1 review
5 of 5 stars Reviewed 2 days ago NEW

One of the bet vacation I have ever been on. Went during the month of September(known to be rainy season) and lucked out! Got a great deal on the hotel, with an amazing room, I mean if had a jacuzzi in it! Plus we were part of one of there promotions where they offered $1500 in hotel credit for events... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Ryan H, Thank you very much for your AMAZING review, is my pleasure to read your kind comments, nothing thrill us as much as to hear you recommend us, once again thanks and looking forward to pamper you on your next visit to Hard Rock Hotel Cancun. Keep the band together! Juan Rivera General Manager Hard Rock Hotel Cancun More

Windsor, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you want an idilic setting with only the sound of lapping waves and the occasional disruption of a waiter asking if you want another G&T then look away and go somewhere else because this hotel only offers the best party in town!! Hard Rock gives away the basis of their offering in the brand name, do not come here... More

Was this review helpful? Yes 4
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Windsor Bob 10, I would like to thank you very much for your review, definitely is a pleasure to read your kind comments about your vacations, was my pleasure to meet You and your beautiful Wife & Daughter, sincerely expecting to greet you back here next year at Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel... More

Humble, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Recently spent 15 days at HRH Cancun, 6/30 – 7/15 with friends and family. We have been Palace Premier members for 15 years, Legendary Hall of Fame members since 2013 and our second trip to HRH Cancun. I truly recommend upgrading to Hall of Fame membership, perks are well worth it. Our Butlers (Christian and Andy) were phenomenal. Each day... More

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Appreciated WalterH-Texas, Thank you very much for your awesome review, is a enormous pleasure for me to know you have enjoyed as much your recent stay al Hard Rock Hotel Cancun, i have to mention as well that was a huge pleasure to have the opportunity to meet you personally, we cannot wait to host you again but october is... More

Denver, Colorado
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

So I want to start off by saying that this hotel is gorgeous and the location is amazing. The rooms are unique, the design and vibes are cool, and the restaurant/food options are great. I have been to Mexico many times, and love staying in all-inclusive resorts. This trip was for my 27th birthday and I came across the Hard... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Appreciated Kate E, Thank you very much for your review, I would like to apologize for the rude treatment you have experienced during your stay, I appreciate you bringing this matter to my attention and I want you to know please, the behavior of the person involved in no way reflects the standards to which we hold our staff members.... More

Cancun
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have been to cancun 8 times and stayed at different resorts...This is my favorite so far and we are going back and stay there next year again..i would recommend this place to everyone...The staff is very friendly and very attentive to your needs!!!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Ludy S, First of all i would like to thank you very much for your review, is very encouraging to hear that we meet your expectations, is awesome that you have targeted us as your vacation destination for next year, we are ready to greet you back! Let’s rock together! Juan Rivera General Manager Hard Rock Hotel Cancun" More

Cancun
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Very good hotel. The food and drink was very good. The service was good and they made you feel very welcome. Great pool and the ocean is great. The entertainment was decent. The beds are very nice to sleep in.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Vincent M, Thank you very much for reviewed our resort, I'm thrilled to read you have enjoyed your recent stay, It will be a huge pleasure to have you return on a future vacation to Hard Rock Hotel Cancun. Keep the good times rolling! Juan Rivera General Manager Hard Rock Hotel Cancun More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

2,171 photos of this hotel

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Pool/beach area (358)
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Amenities (71)
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Beach (6)
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Deluxe Diamond (64)
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Deluxe Room (24)
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Presidential Suite (39)
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Restaurants and Bars (45)
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The Hotel (37)

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Other (19)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #22 Family Hotel in Cancun #22 Romantic Hotel in Cancun #23 Luxury Hotel in Cancun #23 Top resorts Hotel in Cancun #25 On the Beach Hotel in Cancun #26 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

Questions & Answers

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