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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,456 reviews from our community

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    700
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1,159
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norfolk, Virginia
Top Contributor
210 reviews 210 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

we have been visiting this facility since 2001 and can say with the conversion to Hard Rock it has never looked better.The changes are amazing.We were hopeful of a wow factor and they have exceeded our expectations . As members of Palace Resorts we were worried and Hard Rock has truly improved this fabulous Resort. Come see this beautiful location... More 

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Pound Ridge, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed with my husband and two children (3 yo and 5 yo) during the last week of February. I would not come back to this resort. Let me start off with some pros: quick check-in, hot tub in the bedroom, beautiful pool and ocean view from room, and nice kids club with nice staff there. But I would never... More 

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Wyandotte, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We were at Hard Rock last week as a group of ten. The staff (especially, Carlos at pool, Klaudia at pool and housekeeping staff) were always great, however, sometimes it seemed they were short staffed in certain areas (pool bar, inside bar). The food was good for an all-inclusive resort, but the pool food (BBQ, tacos, pizza) was especially amazing.... More 

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Bluffton, South Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently returned from Club Med Cancun. This village is run by first rate chief, Nicola. He was constantly roaming, visiting with guests, and was very personable. A true pleasure to converse with! Such a refreshing experience, as last year we were in Columbus Isle, and the Chief was a condescending and rude individual. I hear he has been banished... More 

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Watertown, New York
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went and walked around for the afternoon. Check out the shops and little bit of the property. Everything is so shiny and clean. Everyone was polite and helpful. Definitely thinking about booking our next stay here.

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Susie M, Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful visit. Thanks again for sharing your experience with us and we hope we can welcome you very soon here at your favorite stage: Hard Rock Hotel Cancun. Rock On! Juan Rivera General Manager Hard Rock Hotel Cancun More 

Miami, Florida
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Hard Rock Hotel Cancun for 5 nights last week for a friend's wedding. The wedding itself was beautiful, but the resort itself is pretty average. The rooms are a decent size clean. The hotel is EXTREMELY noisy. We got a room on the 9th floor away from the elevator for the specific purpose of avoiding the... More 

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Cancun
1 review
2 of 5 stars Reviewed 2 days ago NEW

First off, they give us a room on the 3rd floor with nothing but a view of AC units. Tried to request another one, but was told the hotel was overbooked. We went off to an excursion and we placed out suitcase a certain way in fear of theft. Turns out, when we came back, our suitcase was rummaged through.... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Cancun
1 review
1 of 5 stars Reviewed 2 days ago NEW

Do not fall for the resort credit. You will not able to use it for any meaningful purposes. If you want to use resort credit for services or purchases it will cost you fortune. For example, small bottle of lotion in spa costs more than $400. On top of that, when you use resort credit, you have to pay 20%... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Boyne City, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

I wanted to write a review and say how great the service was that we received from the bartender Victor Gostavo was. He works at the pool bar on the side where all the entertainment was going on. He is such a great bartender and was our FAVORITE!! We looked forward to seeing him every day. He always made us... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was my husband and I first time staying at the Hard Rock Cancun everything was great! The food was delish, our friends that accompanied us on this memorable trip have been staying in the neighboring resorts and they said that the food at the hard rock was by far the BEST. Super friendly staff. We used our credits for... More 

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Nenavv1022, First and foremost I would like to thank you for your preference when selecting Hard Rock Hotel Cancun as the perfect stage for your recent trip. I am really glad to hear that you had a wonderful time at our resort and that you received such a highly attentive service from our staff who always went out of... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(6)
  • Lobby bar(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Caribbean Online Mgt Corp., Amex, Sabre Hospitality Solutions, Orbitz, Travelocity, getaroom.com, Hotels.com, TripOnline SA, Odigeo and Jetsetter so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#13 Spa Hotel in Cancun
#17 Top resorts Hotel in Cancun
#17 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun

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