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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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1 room 1 guest
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Hard Rock Hotel Cancun
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4,865 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Third time there, love the food, people and atmosphere, Always a smiling face offering food or drinks, food any time we wanted. Ocean view is spectacular, Entertainment staff always have you going, foam parties, balloon fights and so much more. Close to the Cancun, easy access by taxi or bus, even the front door staff, so friendly and helpful. Security... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 4
Cortland, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hard Rock is a great hotel with great friendly staff. Hi-Tech at the front desk is always willing to help and offer you advice on what to do, where to go, and has great knowledge of the resort. Can't wait to come back!

Was this review helpful? Yes 3
Redondo Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I took my whole family here for a week . Service outstanding , very friendly and helpful. food excellent . will visit again . we had a great time .they also have a massage Spa . worth to try after drinking and eating all day . Mexican restaurant here is a must try place .

Was this review helpful? Yes 1
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Just got back from Cancun/Hard Rock Hotel..We had an amazing time,the staff were wonderful and very helpful..I would like to thank Fernando at Zen restaurant !! He really took very good care of us,very friendly and made us feel very welcomed there ..He has great customer service skills..Thank you Fernando Celaya ,we look forward to seeing you next yr. Stacy... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

We simply loved hard rock cancun!! It's been an amazing 14 nights everybody is so nice and they are always asking if you need something such a warm feeling Rox from the front desk made everything so easy for us and Fred the manager take care for us the entire vacation can't wait to coming back!!

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Greater London, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed two weeks at thia resort with my family and we are very happy with the service and the food, I had an issue with the room that was solve by Fred Boutouba is a geniuine human being, restaurants guys are providing quality service, the spa is very good as my wife went 5 times, and was awsome.

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1 review
5 of 5 stars Reviewed yesterday NEW

We enjoy so much our holidays here its great that there are so many things to do our favorite guy from the front desk was roxx the supervisor he was really nice with us and help us thru our check in we also need to mention Jorge from the market did an excellent job We have some spa services and... More 

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Elstree, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

It's been an excellent vacation everybody is so nice and they always looking to help you the food and beverage are really good and tasty we loved the pool activities and the hole pool staff also enjoy the night shows and the kids club looking forward to coming back next year!!

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Leigh-on-Sea, England, United Kingdom
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed yesterday NEW

As people know I try and be objective about my reports so here goes. I'm going to break this review into 2 parts - the first being the very positive side and the second being the not quite so good points; but before doing that I must say that the Staff here are absolutely fantastic! Without exception, they are all... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I had my wedding at Hard Rock Cancun last week and it was amazing from the start of the day to the end of the evening. My stylist at Posh Salon, Keren, was superb. She understood the style I was going for and even made suggestions that I hadn't considered. My make up and hair style turned out fantastic, better... More 

Was this review helpful? Yes 1
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