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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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4,024 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pomona, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

my friend and I stayed at the Hard Rock from May 14-21. All the staff are very friendly, hotel is very clean and all the restaurants are very good. Concern for the type of music that was played by the DJ at 2:30 in the afternoon was very very inappropriate and offensive. A group of 30 folks were there for... More 

Was this review helpful? Yes 2
California
1 review
5 of 5 stars Reviewed yesterday NEW

Service was first class. The rooms were very clean. Food was better than I thought. The location could not be any better. It is in the hotel zone and the beaches were clean and we had a wonderful time. There was entertainment every night.

Was this review helpful? Yes 1
Cary, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

We have stayed at sandals but unlike them they provide drinks in your room at no extra charge. The room service is included in the stay which comes in handy when you want breakfast in bed. The morning we ordered breakfast , someone from front desk called w/in 5 min to ensure our food arrived. None of staff expects to... More 

Was this review helpful? Yes 1
Cancun
1 review
3 of 5 stars Reviewed yesterday NEW

I would rate the hotel a 8 of 10, but a member value of 2 of 10. I would highly recommend this hotel as the food and service from 90% of the staff are wonderful. Avoid the Legendary Membership Sales Team like Montezuma's Revenge! They will tell you whatever you want to hear to become a member and it wont... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Melbourne, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Just wanted to write a quick review this is the best hotel i have stayed at anywhere in the world. Our room was amazing the beds were so comfy we had the most amazing view from our balcony. The hotel was beautiful the pool and beach areas were spectacular. The restaurants and bars were outstanding the food was to die... More 

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Hornell, New York
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed with my best friend in room 652 from May 20 until May 27th. Everything would have been nearly perfect but for the horrible seaweed covering and ruining the beach, which kept us from swimming in the ocean, which was the main reason we went to Cancun. This problem is not the hotel's fault. It is an environmental issue affecting... More 

Was this review helpful? Yes 1
Wilton, New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is an all inclusive hotel. There were several different restaurants that you could go to. They were 5 star. My husband and I loved the Italian restaurant, Ciao, and our waiter, Carlos Gonzalez, was great. So good we went there twice. Each night they had great entertainment. The pool had 2 pool bars and the pool was amazing. They... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Absolutely loved this hotel. Every single member of staff that we talked to could not do enough to help us. The bar staff were top class and viktor and wilburt at the smash bar made sure that the cocktails and shots kept flowing and our glasses were never empty for long. They were exceptional. The restaurants were also amazing we... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

its really good time for five days ,if you want realalex on beach all food include much you can drink free service in room party till late night .its fun its my 2nd family vacatation in same hotel . hotel have poll for kids too best part my daughter like it

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1 review
3 of 5 stars Reviewed 2 days ago NEW

The rooms are clean. Hotel is in ok shape. Room 747 - ac does not get colder than 21 degrees Celsius. Other rooms are better. No ac in the halls or restaurants - very hot. Food was average. 2 restaurants serving breakfast and lunch - all the same food. The Asian place is very good for dinner. The stake place... More 

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