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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
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2,867 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doncaster
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

After visiting the dreams Hotel Cancun (now closed for refurb)for the last 2 visits to Mexico we decided on the Hard Rock Hotel as it seemed to tick all the boxes for us ...we were not wrong !! On arrival with my wife and daughters aged 4 and 10 we were given cool towels by the concierge team and the... More

Was this review helpful? Yes
Garwood, New Jersey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hard Rock in Cancun is a vacation dream. All the facilities were spotless. Each and every staff member went out of their way to be helpful and courteous. We ate at 4 or 5 of the restaurants and all of the food, drinks and service were top notch. And who can complain about beautiful weather, water, sand, that comes with... More

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London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Daughter(aged 10) and Partner (can't tell you her age ! ) had a fantastic time at this Hotel. Staff work really hard to ensure you have an enjoyable stay. Good evening entertainment .Room was good standard and kept clean. Food was good .Breakfast plentiful and extensive choice .Have no negative experience to report .Lively and fun experience!!

Was this review helpful? Yes 1
Staten Island, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Recently came back from a girls getaway from the Hard Rock in Cancoon. It was the perfect vacation! We all had such a Wonderful time! The staff throughout the hotel are simply Great! One of the staff members that really stand out is the bell captain Miguel Islas. He was soo informative and nice to us. The Hard Rock Rules... More

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Susan L, Thank you very much for your sweet review, is my pleasure to read your great comments about Hard Rock Hotel and you you received the rockstar treatment from Miguel! We hope you visit us again soon to bring you the Rockstar experience you deserve. We will Rock you! Juan Rivera Gerente General Hard Rock Hotel Cancun More

Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my friend went for her birthday (TIP if you wear your birthday badge around you'll a birthday cake in every restaurant). Theres food everyone, I'm a vegetarian and there was tons for me. The staff are lovely and entertainment is quite lively at the hotel perfect to get you in the mood to go out after. The bar... More

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Marniexx l, Thank you very much for your amazing sweet review! and Happy Birthday to our dearest Hardrockers! You guys Rock; We really appreciate your opinion and it is our pleasure to create great memories together. The most gratifying payment for our service is always your satisfaction. Everybody in Hard Rock Hotel Cancun send their regards hoping to have... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

While I my wife and I did not stay at HRC, we stayed at Sun Palace, but our entire family of parents, sister, and nieces did stay here. We celebrated my in-laws 50th anniversary on a Friday and the next day, my sister in law got married on the beach. Short and sweet, things have gotten better since our stay... More

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear philipdcoxjr, First of all, thank you so much for the great review, as always is my pleasure to have read your family wedding trip, and would like to thank you to share with us such a special day, so happy to hear that you guys were pampered for our staff especially by Adela, as you deserved, Rockstar treatment for... More

Senior Contributor
31 reviews 31 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you enjoy rock & roll, you will love this place! We do not normally stay in an all inclusive, but this place made all inclusive GREAT again. I mean, the food was amazing. We enjoyed all three specialty restaurants. None disappointed us whatsoever. Really, the food was beautifully prepared and presented. As for the drinks...If you enjoy your drinky... More

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Greg G, Rock on! Thank you very much for such a great review. We truly appreciate your comments. It is such vibe that inspires us to continue working diligently to reach our high standards in quality and service. We hope to have you back soon. We will have the stage ready to Rock together! Rock hard, Rock often! Juan... More

new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Miguel Islas was the best!!!!!!!!!!!!!!!. so helpful, friendly. He made the vacation Super. Great place, great food, hotel was nice and staff was wonderful. couldnt ask for a better vacation. Hope to go back again soon.

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear mushman59, Thank you very much for your nice comments. We are happy that you felt the Rock Star service from our staff especially Miguel, and made your stay more enjoyable, thanks again for your comments and we will let them know they rocked your world! We can´t wait for you to come back to your favorite stage in hard... More

Cancun
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hard Rock is a fantastic hotel. Located central to the hotel zone and one of the best beach locations. White Sand, Turquoise water. Lots of activities to do at the beach as well. The Pool is fantastic too! Two Pool bars and infinity!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 4
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings jeremiahjohnn, Thank you very much for sharing your experience with us. Your comments are much appreciated. We are happy to see that you enjoyed your stay at our resort. We hope to have you back soon. The band will be waiting for you! Love all, serve all. Juan Rivera General Manager Hard Rock Hotel Cancun More

Cancún, Quintana Roo, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I live in cancun and i always wanted to stay in a hard rock and let metell you this hotel its worth it. Amazing treatment, food is awsome and the rooms are unbelivable. I would stay here again without a doubt.

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Josue V, Thank you very much for your review, is my pleasure to read your kind comments about our resort, we cannot wait to greet you when back to Hard Rock Hotel Cancun will be a huge privilege to have you return. Best Regards! Juan Rivera General Manager Hard Rock Hotel Cancun More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Room service(3)
  • Great time(3)
  • Very nice(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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