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All 175 Cancun hotels

Hard Rock Hotel Cancun

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Ranked #28 of 175 hotels in Cancun
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1,805 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (438)
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English first
Cancun
1 review
3 of 5 stars Reviewed yesterday NEW

I have stayed at other hard rock hotels and service and the clean up it is something you do not need to worry. Well I had the bad experience our room was not done at all. You really need to work on that. There is also a restaurant "The Market", where the hostess send you to other restaurants , instead... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Cheshire, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Arrived as a family of four and the rooms are quite small and only one little wardrobe for four big cases of clothes as staying Ten nights! Called reception to see if they had bigger rooms but was advised only the president suites ($1200 per night), so we lived out of our cases! Looked out at our view and it... More

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Denver, Colorado
1 review
1 of 5 stars Reviewed yesterday NEW

Day 1. We got the platinum ocean front package directly from HR. We arrived at 3pm. Check in took 3 minutes. Then they spent about 1 hour trying to sell us upgrades before they let us go to the room. Finally up at the room. No ocean view unless you go out to the balcony. Stinky mold and broken sink.... More

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

well what can i say about this hotel,perfect from the start,when we arrived we were greeted with a cold towel and a flower also a nice cold drink,check in was fast we were told everything we needed to know and the credits are great you can use them for excursions and also in the spa this is were we spent... More

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Essex, Uk
1 review
4 of 5 stars Reviewed 2 days ago NEW

Excellent food and staff, very attentive service, found the rooms a bit dated, expected Hard Rock to make more of an effort when rebranding this hotel in 2012, putting fake animal skin headboards up in the room, does not make a refit.

Review collected in partnership with Hard Rock Hotels & Casinos

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Butler, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 4 nights at the Hard Rock and had a great time. Workers are very friendly and will get whatever you need. Food and drinks were very good. Beautiful location!!!! Yes it is noisy in the hallways when you are in your room, but it is a great place. Make sure to tip the hard workers. Met hey really... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I visited the hard rock for my second year this april, and this year was better than the last, mainly because I was more sociable and I talked to more people. I have went with my mom both times and they were both amazing. The servers are phenomenal. They are so nice and sweet and they make you feel so... More

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Boston
1 review
4 of 5 stars Reviewed 3 days ago NEW

Lovely facilities, good food, great location. Incredible staff makes HRock quite special. But not totally handicapped accessible. Many steps and some steep ramps. Music in lobby is quite loud. Otherwise, great!

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Fort Lauderdale, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family and I, stayed at this hotel for a week...what a pleasant surprise; rooms are big and comfortable with a Jacuzzi in them; the overall atmosphere is very good..the service is impeccable and the food at the specialty restaurants is very good. Beautiful beach and pool area...we had a great time and we love the music..specially the rock concert... More

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Solon, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed our week at the hard rock cancun. Modern, clean and friendly facility. Three employees stood out. First, Leonardo Trejo took care of us in the VIP beach section daily. What a wonderful attitude towards enjoying life and making sure we were always comfortable: towels, water, drinks, food and just fun conversation. Second was David in the Ciao restaurant.... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Room service(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Cancun
#24 Romantic Hotel in Cancun
#25 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
#28 Spa Hotel in Cancun
#28 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hard Rock Hotel Cancun 4*
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace
Cancun Palace Hotel
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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