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All 172 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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82%
Ranked #26 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
AnalogGurl New York City, New York
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2,205 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (527)
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English first
New York City, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were hanging out on the terrace at the edge of the beach late one night with some friends and someone gets up to use the beach bathroom and a baby turtle runs in to the bathroom ahead of him. Thats when we all noticed the hotel workers on the beach digging holes and gathering up all these baby turtles... More

Was this review helpful? Yes 1
Cancun
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Attractive Hard Rock Hotel Cancun is located in the heart of the hotel zone. Amazing beach and pools! Food is delicious! If you come to read a book by the poolside, I do not recommend it. You may do so by the beach area. This is a fun, musical hotel that rocks! Free internet service for laptop users, long distance... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Arleen S I would like to thank you for your short and sweet review, so glad to hear you had a great stay despite any inconvenience, thank you very much for the feedback for us and for the advices for the traveler community, looking forward to see you soon, we hope you will give us the opportunity to make... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

This is one of the best vacations have had in a long while, from the check-in day we have a great time and in fact my kids don't want to leave the resort. Thanks to Guillermo (front dest manager) Sara (Assistant) and also JJ one of the awesome front desk agent, including Miguel the bell captain. We really appreciate making... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Olushola O, Thank you very much for the superb review! is a large pleasure to know that you and your family have enjoyed as much, i would like to thank you as well for mentioning all those staff members names, is a very hearty gesture of you and they love to see their names posted, we sincerely hope to... More

namyi
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This resort would have been great if I were young and single.There were so many young kids staying at the resort and the noise these kids made kept me up till 3-4 am. This noise problem persisted even after I got my room changed once due to the noise. The resort was nice over all but probably not for a... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings namyi, I want to thank you very much for your review, and especially thanks to bring to my attention that is required to reinforce our policy about to keep a relaxing ambiance on the hallways, for all of us at Hard Rock Hotel Cancun is very important to learn from our dear Rockers, Please feel free to contact us... More

New Orleans
2 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Checked out today and must say we made a mistake when we took an agent's advice to stay here. We had no idea there was loud music all day by the pool but you could still hear it on the beach. That is if and when you were able to get an umbrella. There were no umbrellas for the 3... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear JCRCNewOrleans, First of al i want to personally apologize for the inconveniences on your visit, also I would like to thank you for the review and for the importance of your feedback, as we are improving all areas at the resort, one of them and for me the most important, CUSTOMER CARE, a customer care agent will contact you... More

Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Since the minute we arrived we felt welcomed!! We arrived a little early 11am but we still had the opportunity to check in and wait for the next available room!! Elias helped us with our bags!! Also order us a bottle of wine as a welcome gift!! Staff around the hotel were great! Restaurants and drinks were great!! Our view... More

Was this review helpful? Yes 7
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Ruben A, I would like to thank you very much for your short and sweet review, is my pleasure to know that we will welcome you back, here at Hard Rock Hotel Cancun, we are ready to roll out the red carpet to our astonishing Rockstars! Rock on! Juan Rivera General Manager Hard Rock Hotel Cancun More

Cancun
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Hard Rock Cancun is a beautiful and clean all inclusive resort with some of the most charming, friendly and professional workers. They are always willing to go the extra mile to make you feel welcome! The beach has crystal blue water with white sand that rarely gets too hot to walk barefoot on! The Italian and Japanese restaurants are definitely... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Diana R, Thank you very much for your review, i'm so glad to hear that you had enjoyed your visit to Hard Rock Hotel Cancun, and sincerely invite you to expend some more unforgettables days and nights on your next vacations. Best Regards. Juan Rivera General Manager Hard Rock Hotel Cancun More

Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I can't stop thinking about this trip. We were a party of six and ranged in age 15 to 68 and we all loved it. Yes, there is construction going on but it wont ruin your stay and if you want it to be quiet and relaxing I don't think Hard Rock is your best bet. If you want great... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Ronald S Thank you so much for your wonderful review, i had a blast reading your comments, is for me as for all the staff, a heart pampered to know that we have done a good job on your vacations, it will be a huge pleasure to have you coming back to the already yours, Hard Rock Hotel Cancun.... More

Bethesda, Maryland, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the third Hard Rock Resort I have stayed at in the past three month and all have been great for the most part. The Cancun Hard Rock was more vertical and much less expansive then the Riviera Maya and Punta Cana and the beach was much better. All were very clean and the food is good considering they... More

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greeting Brian S To start with, I want to thank you very much for your EXCELLENT review, to answer your question, i can tell there are several activities leaded by the entertainment team for the late night hours, as depend on the audience, there is always something fun going on. Keep the good times rolling! Juan Rivera General Manager Hard... More

Top Contributor
91 reviews 91 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Treated like royalty...super clean rooms, 24/7 food, drinks and fun. No USA establishment can touch this... Very family oriented, luxurious presidentail suites... top knotch service and super friendly loving staff. The word is out on this place...better hurry...getting crowded. Kids love it..tons to do tours for family..shopping a short 3 min ride or 20 stroll up the street. Some tours... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear 63vett, Wow! what an explosive review! and yes you are royalty for us, Thank you very much for all the noteworthy suggestions for our future guests, and as always we cannot wait to greet you back to Hard Rock Hotel Cancun, Keep on rocking! Juan Rivera General Manager Hard Rock Hotel Cancun More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Room service(3)
  • Very nice(3)
  • Italian restaurant(3)
  • Great time(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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Presidential Suite (39)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #18 Business Hotel in Cancun #22 Family Hotel in Cancun #22 Romantic Hotel in Cancun #23 Top resorts Hotel in Cancun #23 Luxury Hotel in Cancun #25 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

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