We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Price
35% OFF + $1,800 CREDIT
Save Saved
You added Hard Rock Hotel Cancun to your Saves list
Hard Rock Hotel Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
82%
Ranked #26 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Claudia L Calgary, Alberta
  • Overview
  • Reviews (2,208)
  • Photos (2,150)
  • Amenities
  • Q&A (1)
  • Room tips (527)
  • Location
  • More
Write a Review

2,208 people have reviewed this hotel

Traveler rating
    1,335
    476
    227
    100
    70
See reviews for
740
729
22
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (527)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Calgary, Alberta
1 review
5 of 5 stars Reviewed yesterday NEW

I love this hotel it gives me a sense of excitement and happiness just thinking about it . The entertainment, music, food, staff , rooms are absolutely excellent. I will be back in October. I am so happy I became a member.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Iowa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently stayed four nights at the HRH Cancun as guests of a wedding party. We stayed with our two daughters, ages 10 and 11, and there was something for all of us. The hotel is beautiful and always immaculate. There was someone constantly washing windows to expose the beautiful ocean view. Our girls were just on the border of... More

Was this review helpful? Yes
New York City, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were hanging out on the terrace at the edge of the beach late one night with some friends and someone gets up to use the beach bathroom and a baby turtle runs in to the bathroom ahead of him. Thats when we all noticed the hotel workers on the beach digging holes and gathering up all these baby turtles... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear AnalogGurl, Thank you very much for your review, and thanks for your interest on baby turtles, regarding to that i would like to share with you a little bit of info that, I can see you are so caring about this pretty creatures as we all too, There is a very ambitious plan that Mexican government runs , and... More

Cancun
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Attractive Hard Rock Hotel Cancun is located in the heart of the hotel zone. Amazing beach and pools! Food is delicious! If you come to read a book by the poolside, I do not recommend it. You may do so by the beach area. This is a fun, musical hotel that rocks! Free internet service for laptop users, long distance... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Arleen S I would like to thank you for your short and sweet review, so glad to hear you had a great stay despite any inconvenience, thank you very much for the feedback for us and for the advices for the traveler community, looking forward to see you soon, we hope you will give us the opportunity to make... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

This is one of the best vacations have had in a long while, from the check-in day we have a great time and in fact my kids don't want to leave the resort. Thanks to Guillermo (front dest manager) Sara (Assistant) and also JJ one of the awesome front desk agent, including Miguel the bell captain. We really appreciate making... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Olushola O, Thank you very much for the superb review! is a large pleasure to know that you and your family have enjoyed as much, i would like to thank you as well for mentioning all those staff members names, is a very hearty gesture of you and they love to see their names posted, we sincerely hope to... More

namyi
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This resort would have been great if I were young and single.There were so many young kids staying at the resort and the noise these kids made kept me up till 3-4 am. This noise problem persisted even after I got my room changed once due to the noise. The resort was nice over all but probably not for a... More

Was this review helpful? Yes
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings namyi, I want to thank you very much for your review, and especially thanks to bring to my attention that is required to reinforce our policy about to keep a relaxing ambiance on the hallways, for all of us at Hard Rock Hotel Cancun is very important to learn from our dear Rockers, Please feel free to contact us... More

New Orleans
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

Checked out today and must say we made a mistake when we took an agent's advice to stay here. We had no idea there was loud music all day by the pool but you could still hear it on the beach. That is if and when you were able to get an umbrella. There were no umbrellas for the 3... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear JCRCNewOrleans, First of al i want to personally apologize for the inconveniences on your visit, also I would like to thank you for the review and for the importance of your feedback, as we are improving all areas at the resort, one of them and for me the most important, CUSTOMER CARE, a customer care agent will contact you... More

Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Since the minute we arrived we felt welcomed!! We arrived a little early 11am but we still had the opportunity to check in and wait for the next available room!! Elias helped us with our bags!! Also order us a bottle of wine as a welcome gift!! Staff around the hotel were great! Restaurants and drinks were great!! Our view... More

Was this review helpful? Yes 7
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Ruben A, I would like to thank you very much for your short and sweet review, is my pleasure to know that we will welcome you back, here at Hard Rock Hotel Cancun, we are ready to roll out the red carpet to our astonishing Rockstars! Rock on! Juan Rivera General Manager Hard Rock Hotel Cancun More

Cancun
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Hard Rock Cancun is a beautiful and clean all inclusive resort with some of the most charming, friendly and professional workers. They are always willing to go the extra mile to make you feel welcome! The beach has crystal blue water with white sand that rarely gets too hot to walk barefoot on! The Italian and Japanese restaurants are definitely... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Diana R, Thank you very much for your review, i'm so glad to hear that you had enjoyed your visit to Hard Rock Hotel Cancun, and sincerely invite you to expend some more unforgettables days and nights on your next vacations. Best Regards. Juan Rivera General Manager Hard Rock Hotel Cancun More

Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I can't stop thinking about this trip. We were a party of six and ranged in age 15 to 68 and we all loved it. Yes, there is construction going on but it wont ruin your stay and if you want it to be quiet and relaxing I don't think Hard Rock is your best bet. If you want great... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Greetings Ronald S Thank you so much for your wonderful review, i had a blast reading your comments, is for me as for all the staff, a heart pampered to know that we have done a good job on your vacations, it will be a huge pleasure to have you coming back to the already yours, Hard Rock Hotel Cancun.... More

Owners: What's your side of the story?
If you own or manage Hard Rock Hotel Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hard Rock Hotel Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Room service(3)
  • Very nice(3)
  • Italian restaurant(3)
  • Great time(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Sabre Hospitality Solutions , Caribbean Online Mgt Corp., Tingo, Travelocity, Otel, HotelsClick, getaroom.com, Despegar.com, BookingOdigeoWL, Priceline, Venere and Jetsetter so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

2,150 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1810)
Viewed
Room/suite (187)
Viewed
Hotel & grounds (360)
Viewed
View from room (143)
Viewed
Family/play areas (41)
Viewed
Pool/beach area (358)
Viewed
Dining (195)
Viewed
0:26
Videos (14)
Viewed
Bathroom (18)
Viewed
Other (494)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (306)
Viewed
Amenities (71)
Viewed
Beach (6)
Viewed
Deluxe Diamond (64)
Viewed
Deluxe Room (24)
Viewed
Pool (20)
Viewed
Presidential Suite (39)
Viewed
Restaurants and Bars (45)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (9)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Family/play areas (2)
Viewed
Other (19)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Cancun #18 Business Hotel in Cancun #22 Family Hotel in Cancun #22 Romantic Hotel in Cancun #23 Luxury Hotel in Cancun #23 Top resorts Hotel in Cancun #25 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hard Rock Hotel Cancun and other travelers.
1 question
A TripAdvisor Member

See all questions (1)

See which rooms travelers prefer