We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Message from TripAdvisor:
TripAdvisor has grounds to investigate that individuals or entities associated with or having an interest in this property may have attempted to interfere with traveler reviews and/or the Popularity Index for this property. Please take this into consideration when researching your travel plans. We make our best efforts to identify suspicious content and are always working to improve the processes we use to assess traveler reviews.

Hard Rock Hotel Cancun

Hotel website
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Offers & Announcements
ONLINE EXCLUSIVE 35% OFF
Best prices for your stay
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hard Rock Hotel Cancun
View Map
Add Photo Write a Review

5,992 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
New York
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed today NEW

The Hard Rock is a 4 star property on the Hotel strip in Cancun. The place is compact and has multiple restaurants clustered close to each other. The stand-out feature of this place is the staff, who are helpful and accommodating. They are available to help at all times and at no point, did any one defer the question or... More 

Helpful?
1 Thank WearyTraveler-7
Whitby, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed today NEW

A very good all inclusive resort. Staff was attentive and always made sure you had a drink in your hand - or at least asked. Food was also very good - lots of selection and variety, both indoors and out.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank R L
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I booked for 3 nights, for a friends wedding. Everything was wonderful, Up until last night (feb.6) we went back into our room to change. All of a sudden, the pipe or whatever it was in the bathroom burst. Our room quickly flooded with water. My partner and I admittedly picked up our belongs and put on the bed. I... More 

Helpful?
2 Thank Sokha H
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I was at the Hard Rock Hotel Cancun for a friend's wedding. Upon arrival at the resort our party was greeted with bottles of chilled water, refreshing face towela, and beaded bracelets for the ladies. While we were being checked in, we were asked if we wanted to order a drink. Wow, they aren't kidding around when they say "act... More 

Helpful?
Thank Ungweliorc
Cancun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We are Legendary members of the Hard Rock Hotels and we Love it! This is our second time to Cancun this year and we had such a great time. We brought three other couples with us and they were amazed at what we get through our membership. Jesus the pool waiter was so good to us! Victor with the pool... More 

Review collected in partnership with this hotel

Helpful?
Thank coreyryanm
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear coreyryanm Thank you very much for your awesome review, I can see you´re raving fan of Hard Rock and happily knowing you had enjoyed your stay with us, I am so pleased to see you rated us excellent, you are a true Rock Star, we will make sure you receive the best of the best and the rockstar treatment... More 

Westchester, NY
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed at the Hard Rock for a company meeting. The pool and the beach were beautiful. We had no trouble getting lounge chairs and there was always a clean towel on the chair and a waitress came around frequently to take drink orders. The food was plentiful and surprisingly good for an all-inclusive. I found the service to be... More 

Helpful?
Thank beachmom_8
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear beachmom_8 Thank you so much for your review, by receiving feedback from our guest is how we manage to get better, We are glad you had a great stay at our resort, regarding the state of our facilities, we are done with renovation and maintenance is constant and consistent. On the other hand, I am pleased to learn that... More 

Oak Forest, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Room and amenities were just o.k. I have to express my poolside experience . They have a great bunch of entertainers at the poolside! I cannot say enough about Armando, Diego, Nikki, Jonathan, Sarahi and Susanna. They all gave 110% to entertain at the pool!. They were fun, hilarious and came up with great games and ideas! They related to... More 

Helpful?
1 Thank karenfiore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our first time at an all inclusive with our kids. Normally we go with another couple and we are pretty big partiers. We were a bit apprehensive, especially when reading some reviews about how adult oriented the Hard Rock was. After all it is the Hard Rock! We used On Tour which is the hard rock's own transfer... More 

Helpful?
3 Thank Ash P
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Ash P Thank you so much for sharing your experience, I appreciate your comments regarding our food & beverage offer and staff training; allow me to apologize for the inconvenient and assure you that I will personally look into this, thus re-enforcing our procedures in order to provide a better customer service. In other hand I am so happy... More 

Nestleton, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Right from the moment we stepped out of the airport, this trip was different than any other Hard Rock stay we've had! Leaving the airport, they had a rep waiting for us. Check-in experience was extremely friendly and quick. The room was completely awesome. We ordered a Presidential suite for our family, The rooms were top notch, and the terrace... More 

Helpful?
Thank George J
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello George J Thank you so much for taking the time to share your experience at the Hard Rock Hotel Cancun, it certainly portrays the way we treat our valued guests and I am proud to learn that between the activites, attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More 

Cancun
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent resort for a destination wedding. Everything was perfect and it was a wonderful place for wedding guests to hangout and socialize aournd the wedding events. The excursions and entertainment were also great. The service was just wonderful and the setting for the wedding ceremony on the beach was lovely as was the banquet.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank margaretjoanned
Questions? Get answers from hotel staff and past guests. Ask a question

5,193 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4786)
Viewed
Pool/beach area (814)
Viewed
Hotel & grounds (849)
Viewed
Dining (474)
Viewed
Room/suite (433)
Viewed
View from room (322)
Viewed
Family/play areas (91)
Viewed
Bathroom (30)
Viewed
Business center/function rooms (20)
Viewed
0:26
Videos (20)
Viewed
Other (1733)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (306)
Viewed
Amenities (71)
Viewed
Beach (6)
Viewed
Deluxe Diamond (64)
Viewed
Deluxe Room (24)
Viewed
Pool (20)
Viewed
Presidential Suite (39)
Viewed
Restaurants and Bars (45)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (101)
Viewed
Pool/beach area (10)
Viewed
Hotel & grounds (15)
Viewed
Room/suite (4)
Viewed
Dining (3)
Viewed
Other (69)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
1.3 mi away
Live Aqua Cancun All Inclusive
2.8 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 180 in Cancun
5.0 of 5 stars 4,658 reviews
2.2 mi away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#3 of 180 in Cancun
4.5 of 5 stars 2,863 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Grand Fiesta Americana Coral Beach Cancun
0.6 mi away
Fiesta Americana Condesa Cancun All Inclusive
0.4 mi away
Paradisus Cancun
Paradisus Cancun
#18 of 180 in Cancun
4.5 of 5 stars 5,769 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay