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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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#22 of 174 Hotels in Cancun
2,553 Reviews 4.5 of 5 stars
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2,553 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lawrenceville, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

We really enjoyed our week long stay. The service is absolutely amazing. Good location, pool staff is friendly and fun, shows are better than most all-inclusive shows. Weather was really great. Great time to visit.

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Rockaway, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just arrived home yesterday after a great trip at the Hard Rock Cancun. I cried when I had to leave yesterday. We have been to Hard Rock Punta Cana before so our expectations were high. Cancun did not disappoint. -The facilities were beautiful - Pools were very pretty and the ocean, of course, breathtaking. -Excellent Service including David in Legendary... More

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painesville ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

we were there 9/13-9/20. it was the most amazing vacation. we have been going to cancun palace/HRC for years. it keeps getting better and better. everything was perfect. we got there around 11am and our room became available while we were checking in so we were able to go straight to our room and change into our swim suits and... More

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Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We had some minor complaints when we arrived at the hotel as we did not receive the attention that we normally get in any Hard Rock Hotel but after that the staff made a fantastic job, really delivering an outstanding servece and making sure that everything was perfet!!!!! The hotel need to be brought to the standard with some investment... More

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Appleton, WI
Top Contributor
167 reviews 167 reviews
51 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you are younger or have kids (teens) this may be the spot for you. There is always something going on. The resort itself needs some love. There was chipping paint on the exterior and garbage around the property. This resort is a family resort and it is a little loud. Rooms are nice. They don't have an accessible beach... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff are excellent and they do really work hard to accommodate all ours needs. A great variaty of restaurants with excellent service. The staff members were friendly and efficient. just to mentiont a few like Carlos, Virgilio, Harry, Enrrique,Karla, Elisa, Juan of banquets Fernando,Hector,Francisco,Ever and Dalila. We were very happy with this hotel and we highly recommend it, De... More

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Quebec City, Canada
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We had a great time (family with a 8m baby boy) for 11 nights. Pros + Music + Awesome staff + Location + Great view + Fast WiFi :) + Spa services: Deep tissue massage was AWESOME! Cons - We had some small issues in our bedroom but it was quickly solved. - One night without air conditioner! That was... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Rebeca C, Thank you very much for the great review, is my pleasure to read about your family vacation and also I can see there are some opportunity areas that we have to take advantage of in order to improve, thanks a lot for the great feedback, and as Hard Rock we love to print all over the rock´n... More

Cancun
1 review
5 of 5 stars Reviewed 3 days ago NEW

Visited Hotel to plan our wedding! The staff are amazing! 24/7 Room Service, Splash Bar, Zen, iPanema, and the Beach are definitely a highlight! Our Travel Agent rocks! Kelsie Abrahamson of Travel Only

Review collected in partnership with Hard Rock Hotels & Casinos

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Angela J, Thank you very much for you review, I can see that you're getting ready for the big day!, it will be a huge pleasure for us that you choose us as your wedding destination, wishing you the very best on your planning and hope that we can roll out the red carpet for your Rockstar Wedding day.... More

Dayton, Ohio
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great hotel, some flaws... vacation planners and other public facing staff did not always speak/understand English so communication was sometimes difficult and confusing. Much of the staff made us feel welcome and special especially Bell man Dinky. Hotel has multiple restaurants food generally very good and good variety. Wait staff was attentive and friendly, especially in Impenema and Market restaurants.... More

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london
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good: the staff are excellent and they try really hard to accommodate all your requirements. We are vegetarians and all restaurants made a great effort to make dishes which were not on the menu. This includes Mexican restaurant where Veronica made every effort to make sure we were looked after, Aryan at the Japanese restaurant and Wendy at the market... More

Was this review helpful? Yes 1
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hi Acat2 Thank you very much for sharing this amazing feedback about your stay with us but most important thank you for giving us the opportunity to be your host for your recent vacations at Cancun, Mexico. I am very glad to hear you say that our staff made your stay a memorable vacation always taking good care of you.... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Very nice(3)
  • Room service(3)
  • Great time(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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