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Hard Rock Hotel Cancun

4.5 of 5 Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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3,252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Clara, California
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

I didn't necessarily stay here, but was able to visit the hotel since we were staying at Hard Rock Riviera Maya. Place is much smaller than Riviera Maya, however they have access to the beach which was AWESOME! Workers were pretty cool when it came to doing the activities, such as poker, board games, etc. It's also helpful that they... More 

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Saint Louis, Missouri
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I, along with another couple, just enjoyed a 6 day stay at the HRHC. It was a lovely visit overall. Truly the best part was the hotel staff - they are warm, eager to please and very attentive. I want to particularly give a shout out to one of the Concierge Team - Abraham. I asked him... More 

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Bradford, United Kingdom
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just stayed 5 nights on a business trip. Food is excellent in all the restaurants within the hotel. Room was very clean with big flat screen TV on wall , Jacuzzi in bathroom and great view of pool and beach. Very polite staff that cant do enough for you. This hotel is not for people who like it quiet. There... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I'm going to start with saying I came to Hard Rock Cancun for a friends wedding with my wife, my 2 year old son, my mother and my sister. We are not the type to spend time in Cancun's Vegas style night life. We spent the entire week on the resort. The service was absolutely incredible. If you enjoy drinking... More 

Was this review helpful? Yes 4
Ottawa, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just finished one week in Cancun at the Hard Rock hotel. The actual hotel is looking a bit tired,notwithstanding the place rocked. The staff is very professional, especially the bar staff....Samuel,Mamey, Michael, Ely, Irving and Angel just to name a few of the staff that did outstanding job catering to our every need. Lots of fun as well. Food was... More 

Was this review helpful? Yes 3
White Rock, British Columbia, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for an event. Food was just ok. Good breakfasts, but lunch and dinner needed more authentic far and more fresh fish. Margarita mix needs a little work, tasted like fake lime flavour but they are generous with the tequila! The room we had was pretty bad. There was a big hairball on the floor and as we were... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel was beautiful, clean and comfortable. Many different choices of restaurants. Food quality good but not great. Service was exceptional! Activities for the whole family. Pools were clean and beach spotless.

Was this review helpful? Yes 1
Watertown, Massachusetts, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Last week was my second time at this Hard Rock hotel; and it was better than the first! The beach is absolutely amazing, very cool infinity pool, great food, and awesome accommodations. Every room comes with full size Jacuzzi, a stocked fridge, and there's 24hr room service where you can get anything from quesadillas to sliders at 3 AM. The... More 

Was this review helpful? Yes 4
Top Contributor
166 reviews 166 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am usually not a fan of all-inclusive, but this was a welcome exception. The food at all restaraunts was excellent, with my favorite being the Japanese. Great beach view and very large pools. The live music was also very good. I will likely return.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Morganton, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We traveled the week of 01/16-01/23/15. From the moment we entered until we left everyone was very nice and professional. The staff made our trip a delightful time. Our HOF representative Gail Gleason does an outstanding job with reservations and pre booking needs. She really cares about her job and the people and that you have a great week. Luis... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Very good(6)
  • Lobby bar(6)
  • Pool area(5)
  • Ocean views(5)
  • Pool bar(4)
  • Very nice(3)
  • Great time(3)
  • Room service(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#13 Spa Hotel in Cancun
#18 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#18 Luxury Hotel in Cancun
#19 On the Beach Hotel in Cancun
#22 Romantic Hotel in Cancun
#22 Family Hotel in Cancun

2,712 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (2360)
Pool/beach area (503)
View from room (202)
Hotel & grounds (531)
Room/suite (248)
Family/play areas (65)
Dining (269)
Bathroom (22)
Business center/function rooms (9)
Videos (15)
Other (496)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (306)
Amenities (71)
Beach (6)
Deluxe Diamond (64)
Deluxe Room (24)
Pool (20)
Presidential Suite (39)
Restaurants and Bars (45)
The Hotel (37)

Management photos: Courtesy of the property manager

All management photos (46)
Pool/beach area (6)
Hotel & grounds (14)
Room/suite (5)
Dining (1)
Other (20)
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