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All 174 Cancun hotels

Hard Rock Hotel Cancun

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Ranked #23 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Norrua
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2,415 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (566)
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1 review
4 of 5 stars Reviewed today NEW via mobile

I want to thank all of the staff for their hospitality. But especially bellboy Jorge, the French waiter (forgot his name), pool bartender Jaime, and the very friendly Adali (tacos by day, Italian by night). Other then the million calls by the legendary staff, I had a great time. Till we meet again.

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San Luis Potosi, Mexico
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

If u want to go somewhere different in environment this is the place.. Even the food and facilities are average.. They have something that feels different and good. Lack of maintenance all around.. I don't think this is a place for exigent people.. The pool has a nice view to the sea.. Concierge supervisor was helpful with requests...Thanks Cesar (Zen)... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

I recently spent a week at the Hard Rock Cancun which was also my very first time to Cancun. It was the best family vacation thus far!!. Upon our arrival we were greeted by the friendly and professional concierge staff that lead us to the VIP area (we were booked as Hall of Fame VIP guests by our agent) to... More

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Leicester, England
Contributor
17 reviews 17 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I decided to come to cancun for my 10 year anniversary holiday with my 2 children who are 2 and 5 years old as they love beaches and from my travels this was a place I recall had the best beaches in my opinion. Travelled 20th August to 27th August. I wanted to make this perfect and special so I... More

Was this review helpful? Yes 2
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I absolutely loved Hard Rock Cancun. My friends and au have travelled around the world, from 5 star hotels in Barbados to Bungalows in Thailand, to the infamous Waldorf. This was by far the best all round experience. I loved our room, the staff, the culinary choice.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my second visit to this magnificent hotel. After visiting Punta Cana last year, I wanted to go back to where it all started. Though not as big as HRPC, I really like the ambience and especially the always smiling staff. From start to finish, this hotel holds its own. Was picked up by the HRC transfer, makes you... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello JohnnyGreene1!! Wow! What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort, nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat. Thank you too for spotlight the names of JJ, we will let him know He made the difference... More

washington
1 review
5 of 5 stars Reviewed 2 days ago NEW

I recently spent 10 days in wonderful cancun. We've been on several trips through out mexico. This was our 3rd trip to cancun, but first time at the new hardrock. I must say all-inclusive is the way to go. You can relax without having to worry about a huge bill. The hardrock has top notch food and drinks with lots... More

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Leeron!! We want to thank you for your great review. It is very encouraging to learn that there were many little things you loved about our facilities and the rock star service from our staff that made your vacation very enjoyable. It was my pleasure to get to know you a little more!! And we can’t wait to welcome... More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This review may be,lenghty but I want to make sure I cover everything. first off I wanted to travel to a nice resort to celebrate my husband's birthday. from recommendation of my travel agent we decided on this resort. even though it was a bit pricey the amenities sounded great. this would be our 5th time in Cancun. as the... More

Was this review helpful? Yes 1
Juan R, General Manger at Hard Rock Hotel Cancun, responded to this review

Hi lyteeyez!! Thank you very much for sharing your awesome experience with us. Here at the Hard Rock Hotel Cancun our guest is a Rock Stars, and we are happy you felt the VIP rock star status from your arrival to your departure! We hope you come back soon to hang out with the band, here at your favorite stage:... More

Lakeland, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

Absolutely the best All Inclusive we've been to!! Staff was ridiculously attentive and gave above and beyond customer service!! These guys in the main restaurant were the best!!! Cesar Cifuentes, Francisco Reyes, Hector Valasquez, Virgilio Nava, Gonzalo Tuz, Ever CHi and Enrique Cabrerera.

Review collected in partnership with Hard Rock Hotels & Casinos

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Juan R, General Mannager at Hard Rock Hotel Cancun, responded to this review

Hello Daniel F!! Thank you for the short and sweet review and for choosing us to celebrate your anniversary!! we will let them know they rocked your world! The staff is the heart and soul of our resort and they work hard to make our dear rockers feel like diamonds! We hope you come back soon to hang out with... More

Torpoint, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We booked our package holiday with Virgin but were so impressed and enjoyed our holiday so much we have become members of their Legendary club. From the moment we arrived we have received excellent service (refreshing aromatherapy towels on arrival was a nice touch). JJ on reception deserves a special mention as he kindly upgraded our room to a beautiful... More

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Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Angela V!! Thank you so much for your detailed review. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by our Staff (JJ and PAM). Glad you loved our astonishing look with all corners decorated with our unique Memorabilia and our tour. Thank you for taking the time... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(6)
  • Very good(6)
  • Ocean views(5)
  • Pool area(5)
  • Pool bar(4)
  • Great time(3)
  • Room service(3)
  • Very nice(3)
  • Italian restaurant(3)

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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Presidential Suite (39)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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Hotel Style
#16 Spa Hotel in Cancun #21 Top resorts Hotel in Cancun #22 Family Hotel in Cancun #22 Romantic Hotel in Cancun #22 Luxury Hotel in Cancun #23 Business Hotel in Cancun #23 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Number of rooms
598

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hard Rock Hotel Cancun and other travelers.
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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