Just returned from this great vacation on December 5th. Went with my husband, 16 year old son and his 19 year old friend. We were originally booked for the Beach Palace but the resort changed us to the Cancun Palace instead. We had a little confusion at check in, probably because of the change in reservations however it was resolved... more

This was our 6th stay at Cancun Palace and loved it, loved it, loved it!!! We stayed November 10th - 18th. Our flight was on time and it only took us 10 minutes to get through customs. Palace transportation was there waiting for us. Everyone in the van was staying at CP so we went straight to the resort. Check-in... more

We very much enjoyed our stay. This was our second time staying at the cancun palace.Foods always good . Shows were excelent, Staff is always helpful and attentive.cant say enough good things about this place more

I stayed in the hotel for 5 nights with my husband and 3 year old son. Overall, it is a great hotel and many good aspects so it's a pity that a few things really did not work for us. Check-in was a breeze - we got free champagne, a fruit cocktail for my son, everything was quick and easy... more

This is our first stay at Cancun Palace and our fourth at Palace Resorts. Thoroughly enjoy every aspect of a Palace resort vacation. The Thanksgiving meal in the Italian restaurant was outstanding. They pour four wines while you progress through the courses. The beach is a little thin at this time but you can still walk it and swim in... more

we had made our resverations over 14 months ago, requesting ocean view and king bed. we got there and the gave us 2 double beds the first night and said that they would put us on a list for a king bed.period. my husband is 6"5 and his feet were hanging off the bed. Next morning we went to the... more

After staying one night at the Beach Palace, our friends (who bought into the resort) opted to be upgraded to a Presidential Suite in the Cancun Palace. We were put in an oceanfront jacuzzi room. Check-in was a breeze (especially when compared to the Beach Palace) and the hotel offered more amenities than the Beach Palace. We were very disappointed... more

Loved the resort and the staff there was very friendly and helpful!! Will go there again. Had a teen with us and an 10 year old both had a blast!! more

Myself and a group of 10 stayed at this fantastic hotel from Nov. 5th to the 12th, 2009. When we got there, we got 4 days of torrential rains due to tropical storm Irma. This did not damper our vacation. Hotel staff made sure everyone still had a good time. Every employee in this resort that I encountered was very... more