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Beach Palace

Travelers' Choice award winner
#6 of 178 Hotels in Cancun
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Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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Beach Palace
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3,579 reviews from our community

Traveler rating
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1,332
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brookfield, Wisconsin
Top Contributor
107 reviews 107 reviews
9 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Beach Palace in Cancun sits on one of the most beautiful stretches of beach. It is blessed with the most white, powdery sand anywhere. The ocean is such a light turquoise color, the color you dream about when visiting a beach resort. The ocean waves are very powerful and can easily knock you over. There are plenty of beach... More 

Was this review helpful? Yes 1
Providence
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is very lovely. I have stayed at several of the Palace resorts and was not disappointed with this one. However, having become used to staying in hotels and resorts that are all adult, the timing of my trip was not the best considering that school vacations were apparently still in full swing. I have a child and know... More 

Was this review helpful? Yes 2
Old Bridge, New Jersey
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first visit to Cancun and it was wonderful. We stayed at Beach Palace which is family friendly and provides all sort of amenities. This all inclusive resort gave me and my family utmost relaxing time. Staff is wonderful - I can name some of them Fernando at the pool bar, Adan at the mexican restaurant and the... More 

Was this review helpful? Yes 2
New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I booked my vacation through Costco Travel. It was my first time doing so, therefore I check the reviews and called Costco to ask questions and they were really good and efficient. Once I booked through Costco I received an e-mail confirmation with all my details of the trip to Beach Palace Cancun. I booked a private transfer from the... More 

Was this review helpful? Yes 2
Richmond, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Returned this past Saturday from a week stay at Beach Palace with our two teenage sons. There are a lot of good things to say about Beach Palace but some very specific negatives that I felt should be shared if you are considering this resort. As a precursor this is our 8th trip to these types of resorts in Mexico... More 

Was this review helpful? Yes 6
Luis O, Director General at Beach Palace, responded to this review

Dear KC M: Thank You Very Much for all your good and not so good comments about our Beach Palace, we take real serrious all the recoemndations you do about your experience on your last stay. I hope you could give us another try in a near future. All the best Luis Ojeda General Manager More 

Ontario, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed in premium deluxe oceanview room through Air Canada Vacations. Smaller resort with a superb beach and pool area. Clean and modern property with three restaurants a spa and a gift shop. Rooftop pool, patio and Sky bar as well as conference centre and fitness room. Staff excellent, especially Alejandro (Alex) in Customer Relations, Jenni and Alberto in customer service/bookings,... More 

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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel is great and super clean. It is located just 5 minutes walk from La Isla shopping mall. The beach is wonderful. The turquoise waves are so much fun and just beautiful. The view from Sky pool is amazing. The food was very good and the activities around the pool and at the beach were a lot of fun.... More 

Was this review helpful? Yes 1
Hartland, Wisconsin
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

As a very experienced and seasoned traveler I am shocked at the reviews given to the palace resort lines. While staying at Moon Palace I had the opportunity to visit Beavh Palace for a few days. This resort is subpar on many levels. This was my 18th trip to Mexico I can honestly say this resort is a 3 star... More 

Was this review helpful? Yes 4
Luis O, Director General at Beach Palace, responded to this review

Dear GeoffLau: I can see a lot of anger and frustration in this review, I wish i could Know why. First of all, you didnt stay at the Beach Palace, am I right?? you were here visiting form another property, so in 3 o r 4 hours that you were with us you accumulate all this anger against our property... More 

New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First, please read the "terrible" and "bad" reviews for a chuckle. These posters are obviously being subjective meaning that they are offering up an opinion so I will base my review on being objective meaning my review is based in cold, hard facts. The Beach Palace is located in an ideal section of the Hotel Zone. The beach is clean,... More 

Was this review helpful? Yes 4
Luis O, Director General at Beach Palace, responded to this review

Dear Evan William N: Just One Word for your review... AWESOME!! I wish we could have more guests like you, people that come and just let them self be pampered! Thank you very much, and please do comeback soon!! All the best Luis Ojeda General Manager More 

liverpool
Contributor
20 reviews 20 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a late review with bitter sweet memories . We were booked for 14 nights but had to leave after 10 days due to a family beareavment . For our stay here we enjoyed every minute ,we were there end of Sept and weather couldn't have been better ! Beach was fab and we enjoyed the waves in the... More 

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear durie: Thank you very much for your nice comments and review, I am so very sorry that you have to leave before your vacation was over, that gives you a really good reason to comeback soon to the Beach Palace. All the best to the UK Luis Ojeda General Manager More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(38)
  • Room service(33)
  • Pool bar(27)
  • Very good(22)
  • Ocean views(17)
  • Very nice(12)
  • Great time(10)
  • Kid Club(9)
  • Other resorts(8)
  • Hot tub(4)
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2,875 photos of this hotel

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Bathroom (18)
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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

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Hotel & grounds (3)
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Room/suite (2)
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Dining (2)
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Other (3)
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