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Beach Palace

Travelers' Choice award winner
#8 of 178 Hotels in Cancun
GreenLeadersGold level
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Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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$1500 Resort Credit
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3,858 Reviews from our TripAdvisor Community

Traveler rating
    2,684
    819
    230
    58
    67
See reviews for
1,449
1,290
26
90
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,244)
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English first
  • All months
    (3858)
  • Mar-May only
    (1202)
  • Jun-Aug only
    (923)
  • Sep-Nov only
    (806)
  • Dec-Feb only
    (927)
All months
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Me and my partner stayed in the beach palace in May and it was beautiful. The staff were so helpful and kind. I will defiantly be returning. Gabriella (chef), vincent (top bar waiter), Danny (beach/bar waiter) were very Friendy and welcoming. Thank you for making our stay amazing.

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Toronto, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Will not repeat what others say about the amazing view of the sky bar, decent modern looking rooms, and great condition of the sports bar, just wanted to point out a few cons for those who care abt food and room cleaning for all inclusive hotels - The food selection is def not on par with other all inclusive resorts... More 

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5 of 5 stars Reviewed 2 days ago NEW via mobile

We just spent a week here for a wedding, and it was AMAZING!! Great weather and great staff. Food was pretty good for an all inclusive but the specialty restaurants were certainly much better food. We'd like to give a shout out to Rebecca, Zacarias, Barinabe, Carolina, Rigoberto, Mituroza and Noe! :)

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Millstone, New Jersey
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel and staff were wonderful-polite, always helpful and extremely courteous, The beach was spotless and the water was beautiful. The food was excellent and the drinks were spot on-not too weak and not too strong. The pool was clean and possibly slightly too warm. My only complaint would be about the "bonus dollars" included in the package-they don't really... More 

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Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was great my friends enjoy and my grandson had a blast. The people that work in the kitchen were great. Extremely clean, courteous, Yadira Celene big kudos to you as well as Christian, Braulio, Jose, all the guys at the pool bar. The sky bar excellent people. Yessss will be back next year.

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Sydney, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We travelled with two other families & one of the group left it too late to book their accommodation & the beach palace was booked out.. Never mind they stayed at a much cheaper resort down the road & learnt that you can buy a day pass to beach palace. For a fraction of what we payed each day they... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

I want to give kudos to Rafael, server at restaurant WOK and Fabricio, server at Tequila for their excellent service and patience with all 9 of us. They went above and beyond the expectations. It was also amazing how a clerk at the store took the time to fix my friend's broken glasses and how another clerk offered to hem... More 

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Virginia
1 review
3 of 5 stars Reviewed 3 days ago NEW

We became Palace Premier members 4 yrs ago...the membership was sold as a top tier membership. We came back with the entire family to celebrate graduations to find out that you can only visit hard rock hotels when they have low occupancy, while this is suppose to be the beginning of low season, expect to spend the equivalent of a... More 

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Michigan
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great resort for the family. Overall had an excellent vacation staying here. Only issue was "dbl" size beds are VERY SMALL for two adults. Restaurants were all good. Pool staff were very fast with service through out our stay. Will defiantly be back.

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McElhattan, Pennsylvania, United States
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We went to Cancun for a wedding that was to be held at the Sun Palace. So, we decided to stay at the Beach Palace (a sister resort), which was a short bus ride away. It is definitely a beautiful resort, but very, very crowded. I'm not all into the "touristy" locations, but we were there for a wedding. 1)... More 

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Hotel Review Summarization

What travelers say

  • Italian restaurant(38)
  • Room service(33)
  • Pool bar(27)
  • Very good(22)
  • Ocean views(17)
  • Very nice(12)
  • Great time(10)
  • Kid Club(9)
  • Other resorts(8)
  • Hot tub(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,080 photos of this hotel

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Pool/beach area (714)
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Hotel & grounds (457)
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Dining (245)
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Business center/function rooms (14)
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Room/suite (453)
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Bathroom (18)
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Family/play areas (40)
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4:48
Videos (3)
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Other (627)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (6)
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Room/suite (2)
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Dining (2)
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Other (3)
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