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Beach Palace

4.0 of 5 Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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#6 of 174 Hotels in Cancun
2,959 Reviews 4.5 of 5 stars
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2,959 reviews from our community

Traveler rating
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1,103
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, England, United Kingdom
2 reviews
5 of 5 stars Reviewed today NEW

Very surreal really as first day we arrived we hated it here as room had quite a few dead cockroaches all over room floor, room was set up for 2 not three as requested, went round hotel and it was a dull day we were tired after 10 hour flight place looked a bit dead but how wrong was we.... More

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Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed today NEW

This was our second trip to Cancun. First time was the sister hotel Moon Palace. As Thompson or British Airways do not have Beach Palace in their packages, I had to book Hotel & Flights separately. Beach Palace was booked through Expedia (which was trouble free) and as my friend had told me that Thomas Cook flights were cheaper than... More

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Morecambe
Contributor
13 reviews 13 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We visited this hotel when staying at the sister hotel Moon Grand. I cant comment on the rooms but its lovely. The lobby is very welcoming, only niggle is that its on a MASSIVE hill! The service and staff are excellent and couldn't do enough. The beach is what we came for and we were not disappointed, beautiful. The sky... More

Was this review helpful? Yes 2
Harwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is called the Beach Palace and you are treated like royalty. The hotel is very nice without being overly grand. The management of the hotel is top notch which is reflected in every aspect of the hotel from the minute you arrive until you leave. The beach is superb and the sea is beautiful. There was plenty of... More

Was this review helpful? Yes 2
London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from this beautiful hotel. I have been very lucky that this was my 4th stay this year (10th in total) - and it just gets better every time. I want to pack my bags and move in permanently!! On this trip we specifically enjoyed the wine tasting, which was conducted brilliantly by Jazz and Eduardo. We... More

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Lareinaroja: Thank you very much for your nice comments and review, it is always a pleasure to host you and to make that your stay its even better than the last one!! Thanks Again!!! Luis Ojeda General Manager More

kansas city MO
Top Contributor
55 reviews 55 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Arrived at BP on Sunday and was greeted with a fresh flower and an ice cold hand towel that was refreshing! Manny greeted us with a cold refreshing drink that was much welcomed. Ok, you have my attention! Day by day, hour by hour, the staff's attentiveness to our needs and wants increased ever so much. I mean , it... More

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear rekabs: Endless fun and service is what we always try to provide, and we do really appreciate when somebody like you gives us the honor to write such a great review about our property. I hope I can see you back in a near future!! Luis Ojeda General Manager More

Glasgow, United Kingdom
Top Contributor
171 reviews 171 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time to Mexico. Spent our first week at the Beach Palace & the second at the Moon Palace - see separate review. The hotel arranged the pick up from Cancun airport & it was a 25 minute journey to the hotel. From arriving at the hotel to the moment we left, the service we received was first class. All... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear pkuri: I think this is the first time I respond to somebody that has post 171 opinions on the Trip Advisor page, and if you are giving me a 5 star rating...that makes me so very happy!!! Wow thank you very much and I hope that the next time you come over to the Beach Palace, you stop by,... More

Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

At our recent sales conference at the Beach Palace, the hotel beat the expectations of all attendees with the amenities, food etc. What really set this hotel apart from all previous conference venues around the world was the enthusiasm of all staff. Everyone was friendly and helpful despite limited tipping (it's not in Aussie's DNA).

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear David M: I think that we have three things at the Beach Palace that makes us different from the others 1 staff 2 Beautiful Beach 3 Great location That combination makes our guests have a great vacation, no matter if you tip or not, vacation will be great!!! Thank You Very Much!!! Luis Ojeda General Manager More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

We returned to beach palace for the second time and again can't rate this hotel or there many staff highly enough every person makes the beach palace what it is. From the people cleaning the rooms and looking after the communal areas to the management every single person looks after you. Any query is dealt with immediately and professionally nothing... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear Masonjhonston: Thank you very much for your great comments and review, we all work for the same reason, make our guests become our fans, I think in your case we have succeed!! Thanks again, and if you have the chance stop by and say hi!!! Luis Ojeda General Manager More

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have been to Beach Palace many times and have to say it is the best! As a Palace Member this staff understands membership, service, and quality. As with all resorts the people make the difference - when you need something the staff is there, friendly, attentive and professional. So I must give a special thanks to Fernando - head bartender... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear susaneherron: Thank you very much for your great comments, and I hpe we can see you comming back for many many years. I will make sure to let know all the staff members you mention get an special mention for the service they provide. Thanks again, and i hpe I can meet you personally in an ear future!!! Luis... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Other resorts(10)
  • Kid Club(10)
  • Hot tub(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Regatta Hotels, Tingo, Travelocity, Otel, Odigeo, Priceline and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

2,496 photos of this hotel

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Dining (190)
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Pool/beach area (503)
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Room/suite (339)
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Hotel & grounds (354)
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Bathroom (17)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

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