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Beach Palace

4.0 of 5 Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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Beach Palace
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Beach Palace
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3,415 reviews from our community

Traveler rating
    2,402
    720
    192
    47
    54
See reviews for
1,256
1,134
23
88
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,087)
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  • All months
    (3415)
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    (834)
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    (806)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

We headed down to Beach Palace Cancun for a long girls weekend (2/19-2/23) and could not have asked for a better time. I'll start with the cons: We got a package on Orbitz and requested two double beds at that time. I called the hotel two weeks before our arrival and requested two double beds and told that it wouldn't... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The staff made this place worth coming back again and again. At the sky bar, Fidel, Eleda and Alan were the best!! They were friendly, funny, hospitable and overall great people. I would come back simply to see them again. At the sports bar,Braulio was also fantastic. Karina at the hospitality desk helped us tremendously by explaining to us all... More 

Was this review helpful? Yes
Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is super clean staff are very nice and polite. Food is great. Drinks are good. Service is great also, Ernesto griz in the buffet was our waiter most of the time he was very professional and friendly. We spend a lot of time in the bar drinks are amazing. Braulio at sports bar was amazing he made the... More 

Was this review helpful? Yes
Kingston, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice property, excellent rooms (had a lagoon view, 10th floor, large jacuzzi, liquor dispenser, day bed on wraparound balcony, fridge), reasonably good atmosphere. Coors Light available, free wifi (works well), and all Chi products - shampoo, conditioner, body lotion, hair dryer, flat iron - available in the rooms (a first). Room service was excellent. Very small gym - a shame... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear clark94321: Thank you very much for choosing us in your last visit to Cancun, you have written such an informative and helpful review. I wish we could have a bigger gym, however, there was no room for a bigger one, I hope, that you could visit us again!! All the best Luis Ojeda General Manager More 

Columbus, Ohio
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was our first and last time to this property. We purchased through palace vacations at the VIP Elite membership level. Convinced this was the premier guest experience. Not even close. While I will say Luis, GiRoberto were the standouts as far as staff goes. We practically had to argue almost daily with 5 staff in the lobby to receive... More 

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Heather H: So sad to be called mediocre, even more that I see your stay has more plus tan con´s, anyway, I am sorry for your perception about our resort. Luis Ojeda General Manager More 

New York City, New York
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have two children with severe food allergies (milk, egg, nuts) and one grown up with allergies to fish and nuts, and one vegetarian...so we have food issues. Traveling in the US can be difficult. In Mexico, are you kidding me? But this place was awesome. They do offer to write a letter for you to take wherever you go... More 

Was this review helpful? Yes 7
Luis O, Director General at Beach Palace, responded to this review

Dear Vacationallergies5 Thank you very much for your comments and review, here at the Beach Palace we take real serious all the guests that have any kind of allergie, because we know that those things need to be taken seriously, your food is even prepared in a different surface with different tolos and knifes. I hope that you can bring... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Just got back from a week stay at beach palace cancun. Went for a friends wedding and we were a party of about 50 people. We paid about $2700 for every 2 people for 5 nights for a regular room with a lagoon view! You would think a 5 star resort has a decent staff. The staff was disgustingly horrifying,... More 

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Shives21: I am so sorry for your perception about our staff and service, clearly is not what we want to achive in our guests vacations, I am trying to find out which wedding you were attending, I hope that the grom and bride could provide some more information. Luis Ojeda General Manager More 

Agawam
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Though there are many employees on the wait staff, Victor Gomez is by far the best at taking care of the guests at this all inclusive resort. Victor really cared about the customer experience and would go out of his way to ensure that our stay was memorable. Thank you Victor!

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Ncotogo: Thank you very much for choosing us in your last vacation to Cancun, great to see that Victor gave a great service worth to be mentioned on this amazing review. I hope you can stay with us once again in another visit to Cancun!! All the best. Luis Ojeda General Manager More 

Olds, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

We absolutely enjoyed our stay here. We had a Fantastic Room and the Beach is Beautiful!! Besides this being a really nice resort, the staff was awesome!! They really went above and beyond to make our stay enjoyable. Thank you to all the entertainment Staff-Jesus, Armando, Eduardo, Jimena, Fernanda, Joshua, Israel, Rene!!! And thank you to the Servers Victor Gomez,... More 

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear catzz2015: Thank you very much for choosing us in your last visit to Cancun!! it is greta to see that your vacation with us was a great experience!! I will make sure that all the staff you mention gets an special recognition for the service provided!! All the best Luis Ojeda General Manager More 

Plymouth-England
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just returned from 10nights at beach palace, with two young children, the staff could not have been more friendly. Yanet and Barnebe were always there at the pool bar ready to give us drinks all day. Jesus and Rene great entertainment all day, we one question of the day twice. Food and Accomadation were great. Would defiantly love to go... More 

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear sarahxxx: I feel glad everytime I answer a review from an UK traveler, it takes a long flight to come over all the way to Cancun, so Thank you very much for choosing us, its great to see that your family had a great vacation with us!! We will be waiting for your next visit!! All the best Luis... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Kid Club(10)
  • Other resorts(10)
  • Hot tub(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#7 Family Hotel in Cancun

2,793 photos of this hotel

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Room/suite (407)
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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

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