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All 174 Cancun hotels

Beach Palace

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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Ranked #6 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
firefighter10176 Sewell, New Jersey
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2,875 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (903)
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English first
Sewell, New Jersey
2 reviews
4 of 5 stars Reviewed yesterday NEW

so being a rci member, u get lagoon view period, not choice to upgrade even, tax rate went from 11% as rci told us on the phone when we made the reservations to 16% when we arrived, also the hotel and rci do not communicate, so whatever rci tells you on the phone is the complete opposite of what you... More

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Yorktown, Virginia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from a fabulous week at Beach Palace Cancun. The General Manager, Senor Luis Ojeda, has this Palace Resort running as smooth as a well oiled engine. Our vacation started with the trip from the airport to the resort. A smooth transition in our 8 passenger VW van and the arrival at the resort was quick and well... More

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Spring, Texas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Fourth time in Cancun and first time at a Palace Resort (Beach Palace). Hands down, the personal services you receive are worth every penny. Pool was a little crowded because Moon Palace doesn't have a nice beach, and those folks come to the Beach Palace during the day. Then again, we also went to Isla Mujares Palace and used their... More

Was this review helpful? Yes 1
Angleton, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for a destination wedding. We travel in the Riviera Maya frequently and normally avoid Cancun due to the crowds and commercialization of the area. We normally stay at 5* resorts and are accustomed to concierge level of service at these hotels. The Beach Palace was a nice hotel with a great pool and view of the blue... More

Was this review helpful? Yes 1
Brooklyn, New York, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have been going to Beach Palace for quite a while..we always love going back. The staff are very friendly, helpful and genuine. From the waitstaff to the housekeepers everyone goes above and beyond, we just love it!

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calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I went to beach palace last month as we stayed at Sun palace last year and fell in love. We decided to try another palace resort. When we booked I noticed on trip advisor that Beach palace was rated number 6 and Sun palace was number 4 we still thought we would give beach palace a try.... More

Was this review helpful? Yes 2
Chicago, Il.
Contributor
13 reviews 13 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here with my two daughters (13 and 9) as the 2nd part of our trip this year. We booked through palace members and were coming here from Moon Palace. When I booked the trip on the phone, the person assured me that our transportation from Moon to Beach would be covered as well as it had been in the... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 days ago NEW

I bought the package from Costco for a party a five. Flight was great, pick up was great, hotel registration was great and it all started with the "1500 point credit". It is a total scam! You book all tours thinking your getting the best deal and support team to make your experience great, well think twice before doing the... More

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Edmonton, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We travelled to Beach Palace August 10 - 17th. Unfortunately a few of us got sick, but other than that we had a lovely time. Check in: we were greeted with a cold beverage and the check in process was very smooth and quick. We were in our rooms within 15 minutes and our luggage arrived shortly after that. Rooms:... More

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Wiltshire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent 13 nights here from 1/8/14 to 14/8/14. Upgraded to a Presidential Suite on check in - very nice! Large lounge area, double jacuzzi bath, 2 baths etc large balcony with sea view. Customer service in this hotel is excellent throughout the hotel. Rather than a small proportion of noteworthy individuals as is usually the case who are prepared to... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear MrMrsWiltshire: WOW!! I think this is one of the best reviews I have ever answered!!! it is full of information and with all the names of the individuals that made your stay a pleasent one!! Thank you very much for choosing us, and thank you very much for comming all the wat fro Europe and letting us take care... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Kid Club(10)
  • Other resorts(10)
  • Concierge level(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Beach Palace 4*
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

2,424 photos of this hotel

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Hotel & grounds (352)
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Bathroom (17)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Cancun #3 Romantic Hotel in Cancun #6 Luxury Hotel in Cancun #6 On the Beach Hotel in Cancun #6 Top resorts Hotel in Cancun #7 Family Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
Number of rooms
287

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Beach Palace and other travelers.
5 questions

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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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