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All 174 Cancun hotels

Beach Palace

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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Ranked #6 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Tracey F Birmingham, United Kingdom
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2,906 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (908)
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English first
Henderson, Nevada, United States
1 review
1 of 5 stars Reviewed yesterday NEW

we stayed at BP from 8/12 to 8/19. slipped on water in lobby that had no signage to indicate floor was wet and the hotel offered no compensation for my injuries. Went thru Costco travel and hotel offered 1500 in resort credits to use for excursions that were very basic, limited to only certain days / times and not the... More

Was this review helpful? Yes
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I visited this hotel with my two daughters one aged 18 and one aged 24 we had a wonderful time at the Beach Palace. This was our first time time visiting Cancun and I wasn't sure what to expect but one thing I will say after stopping at the Beach Palace it won't be our last. I am so glad... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at BP Aug 10-16, 2 adults and 3 kids. We all enjoyed our vacation. First, check in was fairly easy. We arrived before 3:00 and were fully aware that our room might not be ready. We were lucky, after eating lunch our room was ready. We had a "family suite" with 2 connecting rooms. The rooms were spacious... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear Kim G: Thank You Very Much for your comments and review, it is great to see that you and your family had a great vacation with us at the Beach Palace. I have to tell you that we have received so many complaints about our elevators, Otis our service provider is working hard to make things work better, I... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time at this resort. The service was outstanding. There was an employee working in the beach area named Victor Gomez who went an extra mile to make us feel comfortable. We always found him readily available to help us. There was another employee named Jose Antonic Sanchez, who worked in the maintenance committee, whose service was... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Ronnie J: Thank You Very Much for naming the individuals that made your stay with us, a GREAT ONE!!! I hope that if you comeback to Cancun you choose us back again!!! Thanks Again Luis Ojeda General Manager More

Huntington Beach, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Like my title states, I visited four months ago (Beach Palace staff, I apologize for taking so long to submit my review). I visited with my family (3 daughters in their 20s and my parents). This was our first time to Cancun and my family put in a lot of time and research to ensure that we chose the best... More

Was this review helpful? Yes 3
Luis O, Director General at Beach Palace, responded to this review

Dear Tomb_Raider_Lara: If you have to take 4 months to write such an amazing review, don´t worry, it is worth it!!! It is one of the best reviews I have ever answered, also another good thing when it takes so many time its...That is almost time to take another vacation, so please comeback!!! Thanks Again Luis Ojeda General Manager More

Northern California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Just returned home from a week at the Beach Palace. The location is great, beautiful beach, very close to shopping (walking distance), nightlife (5 min on bus/taxi) and some smallish ruins at El Rey (10 min by bus/taxi). The staff are really great. Extremely helpful, friendly and genuine. We felt like we were well cared for everywhere from the front... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear bulmersisbest: We have things that need to be mention, but I will put our best assets in the next order: 1 The Beach 2 Staff 3 Location, Location, Location I think those would be the three best things you get when you stay at The Beach Palace, I think you found them all and that make me so happy!!... More

Cornwall,ENGLAND
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here December '13 so a little slow reviewing. Room was good, clean. We had lagoon view which was fine but upgraded with credits to sea view, what a view!! no issues with either. Food - overall very good, loved the Italian and Wok (Asian), the grill outside was fine but a notch lower. Buffet was ok, smallish hotel so... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Jimmer P: If you have to wait 9 months to write this kind of review, NO PROBLEM!! take your time, it is a great one!! Its great to see that people that travels all the way from Europe, having so many choices to choose from, pick us up to spend their holiday, I am really grateful for that!! Its... More

Retford
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have travelled with two boys aged 10 and 12. Beach Palace has a bit of something for everyone whether you are travelling with children or as a couple. The main pool area has a waterside which the boys almost wore out! There are two options for eating by the pool which are either a BBQ with burgers, hotdogs and... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear rachaelandstephen: WOW greta review!! thank you very much for sharing with all the world your experience at the Beach Palace, its great to see that you had a dream vacation with us. I hope I can see you back in a near future!! Luis Ojeda General Manager More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We recently stayed at Beach Palace for 5 days. While we had a great vacation, what stands out was bad service at various parts of the trip. Service - When we first arrived, they took over three hours for our room to get our room ready after telling us it would be ready in an hour, then 30 mins, then... More

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Choprano: I am sorry for th perception you left with, you say you will consider comming back if i give you a good deal?? I am sorry, but the only thing I can give you, is my word that your stay will be the best. Lusi Ojeda General Manager More

Vancouver, British Columbia, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Beach palace was wonderful !! Especially we loved the RETRO SHOW! It was FUN and HOT with all the retro musics we loved before ! The performance was in high quality and they sang very well =) We couldn't stop dancing!

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Jennifer C: GREAT to hear that you enjoyed our shows!! that is a really good feedback!! Thanks Again Luis Ojeda General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Kid Club(10)
  • Other resorts(10)
  • Hot tub(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

2,449 photos of this hotel

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Pool/beach area (499)
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Room/suite (335)
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Dining (188)
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Bathroom (17)
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Family/play areas (19)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Cancun #3 Romantic Hotel in Cancun #6 Luxury Hotel in Cancun #7 Family Hotel in Cancun #9 Top resorts Hotel in Cancun #9 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
Number of rooms
287

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Beach Palace and other travelers.
12 questions
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Questions? Get answers from Beach Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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