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Beach Palace

4.0 of 5 Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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$1500 Resort Credit
#6 of 174 Hotels in Cancun
2,957 Reviews 4.5 of 5 stars
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2,957 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (921)
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English first
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited this hotel when staying at the sister hotel Moon Grand. I cant comment on the rooms but its lovely. The lobby is very welcoming, only niggle is that its on a MASSIVE hill! The service and staff are excellent and couldn't do enough. The beach is what we came for and we were not disappointed, beautiful. The sky... More

Was this review helpful? Yes 2
Harwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is called the Beach Palace and you are treated like royalty. The hotel is very nice without being overly grand. The management of the hotel is top notch which is reflected in every aspect of the hotel from the minute you arrive until you leave. The beach is superb and the sea is beautiful. There was plenty of... More

Was this review helpful? Yes 1
London, United Kingdom
15 reviews 15 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from this beautiful hotel. I have been very lucky that this was my 4th stay this year (10th in total) - and it just gets better every time. I want to pack my bags and move in permanently!! On this trip we specifically enjoyed the wine tasting, which was conducted brilliantly by Jazz and Eduardo. We... More

Was this review helpful? Yes 1
kansas city MO
Top Contributor
55 reviews 55 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arrived at BP on Sunday and was greeted with a fresh flower and an ice cold hand towel that was refreshing! Manny greeted us with a cold refreshing drink that was much welcomed. Ok, you have my attention! Day by day, hour by hour, the staff's attentiveness to our needs and wants increased ever so much. I mean , it... More

Was this review helpful? Yes 2
Lichfield, United Kingdom
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We went to beach palace for the day as we were guests at another of the palace resorts and were really disappointed with the quality of the hotel. The beach was beautiful but I found the pool areas were not any where near as good as other palace resorts. The sports bar was worn and decor poor giving it an... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
Top Contributor
171 reviews 171 reviews
17 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First time to Mexico. Spent our first week at the Beach Palace & the second at the Moon Palace - see separate review. The hotel arranged the pick up from Cancun airport & it was a 25 minute journey to the hotel. From arriving at the hotel to the moment we left, the service we received was first class. All... More

Was this review helpful? Yes 1
Honolulu, Hawaii
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

At our recent sales conference at the Beach Palace, the hotel beat the expectations of all attendees with the amenities, food etc. What really set this hotel apart from all previous conference venues around the world was the enthusiasm of all staff. Everyone was friendly and helpful despite limited tipping (it's not in Aussie's DNA).

Was this review helpful? Yes 1
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

We returned to beach palace for the second time and again can't rate this hotel or there many staff highly enough every person makes the beach palace what it is. From the people cleaning the rooms and looking after the communal areas to the management every single person looks after you. Any query is dealt with immediately and professionally nothing... More

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Virginia Beach, Virginia
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Have been to Beach Palace many times and have to say it is the best! As a Palace Member this staff understands membership, service, and quality. As with all resorts the people make the difference - when you need something the staff is there, friendly, attentive and professional. So I must give a special thanks to Fernando - head bartender... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear susaneherron: Thank you very much for your great comments, and I hpe we can see you comming back for many many years. I will make sure to let know all the staff members you mention get an special mention for the service they provide. Thanks again, and i hpe I can meet you personally in an ear future!!! Luis... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have been coming to the Beach Palace since being built in the fall of 1985. 45 times and counting. I have been to nearly all of the Palace resorts. The food, service, friendliness, privacy is all the best. Location is best. Quality of the beach is unmatched. Head south and we dare anyone to find a finer Palace, overall.... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear blondie1957: Please next time you come over stop by and say Hi!! I have been here since we re open the new Beach Palace, and indeed, the Beach Palace was the first Palace Resort, I hope we can be here for another 29!!! Thanks Again!! Luis Ojeda General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Other resorts(10)
  • Kid Club(10)
  • Hot tub(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

2,492 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (2226)
View from room (182)
Dining (190)
Pool/beach area (503)
Room/suite (339)
Hotel & grounds (354)
Bathroom (17)
Family/play areas (19)
Business center/function rooms (10)
Videos (3)
Other (609)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (252)
Amenities (24)
Beach (3)
Deluxe Room (23)
Pool (9)
Restaurants and Bars (32)
Sky Roof Terrace Pool (12)
Superior Deluxe Lagoon (25)
Superior Deluxe Ocean (32)
The Hotel (55)
Two Bedroom Presidential Suite (37)

Management photos: Courtesy of the property manager

All management photos (15)
Hotel & grounds (3)
Room/suite (2)
Pool/beach area (5)
Dining (2)
Other (3)
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