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Beach Palace

#10 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 adult
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Beach Palace
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4,423 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Beach Palace is a solid choice in Cancun, the beach and pool are both terrific. Stayed there with the family Christmas week and it never felt too crowded. The servers at both are very attentive and for an all inclusive, I think it's about as good as you can get. The quality of the restaurants is so, so. Breakfast and... More 

Helpful?
Thank Brad H
Anaheim, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a group of 9 that stayed at Beach Palace from January 23-30. I stayed on the 10th floor Lagoon View which was a great view. I have never experienced such amazing customer service. Carolina and Bernabe from the Stadium Bar, Esteban from the pools and Rudy from the beach all were amazing. I would definitely reccomend this resort... More 

Helpful?
Thank Amber F F
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Amber F F, Thank you for taking the time to share your experience with us. There is nothing more important than receiving our customers opinión and I feel more than glad about the unforgettable experience you had during your stay at our amazing Resort, Beach Palace. It will be a pleasure to be the host of your next visit... More 

Deltona, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Loved this resort have been to Cancun 6 or more times first time in this resort and have never been so pampered in my life (Rosy Saldivor) at the WOK rest. the best every where you went at the resort there was someone nice to take good care of you! The room was big and very clean(vip) pool and beach... More 

Helpful?
Thank Besteverman64
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Besteverman64, First and foremost, I would like to thank you for choosing Beach Palace for this paradisiacal getaway. It is an honor to know how much you enjoyed your stay as the 1st visit to this beautiful Resort; I appreciate all the great comments you have shared to us,including the special mention to Rosy about the outstanding service she... More 

Beverly Hills, MI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The staff, the facility, the food -- everything was better than we'd hoped. Very clean, pristine. The staff was so polite and gracious. The Italian restaurant was our favorite. Poolside service was impeccable.

Review collected in partnership with this hotel

Helpful?
1 Thank Julie P
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Julie P, Thank you for choosing Beach Palace for your recent stay. It is an honor to know how much you enjoyed your stay, considering the staff, the facilities, our food selection and the outstanding service that you expected and deserve; I am glad to know that we could go above and beyond your expectations. Looking forward to welcoming... More 

Middletown, Delaware
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Have never had a bad experience at a Palace Resort. This was no exception. Staff & service is always friendly and fast. Considering food is being prepared to serve hundreds of guests in this all-inclusive, the fare is very good. Beach, grounds and accommodations are all well maintained. It is this good but not what it used to be... even... More 

Helpful?
1 Thank Jim T
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Jim T, First and foremost, I would like to thank you for your preference at Palace Resorts. I am pleased to know how much you enjoyed Beach Palace and as you mentioned, it was no exception to have a great experience with our Palace Resorts Family; I appreciate the great comments you have shared to us due to the... More 

Coldbrook, Canada
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Palace resort is in the heart of the hotel zone of Cancun. We stayed at the Moon Palace so we could stay the day at the each Palace and use all facilities while there. The hotel is very clean and well appointed. Good food and top notch service. This is the second year we did the day trip to... More 

Helpful?
1 Thank Mike W
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Mike W, First of all, I would like to thank you for taking the time to share your experience with us. I am glad to know how much you enjoyed Beach Palace regarding its location, the beautiful beach that we have, our food selection, the views, especially from the Sky Terrace, and the great treatment you had; there is... More 

Brighton, sussex
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a vacation,Cancun is the perfect destination to recover after the Christmas Season back in the UK. After much research we chose to stay at the Beach Palace in the Hotel zone from 5th-19th Jan 2016, It appeared on paper the perfect size for us, not too small and not too big, close to the local night life and that... More 

Helpful?
3 Thank diverbabe151
Wilma Z, Gerente at Beach Palace, responded to this review

Dear diverbabe151, Thank you for taking the time to share your experience with us; please allow me to let you know that there is nothing more important than receiving our customers opinión as a special and very significant feedback. I am glad to know that we could exceed your expectations from the beginning with a smooth check in until your... More 

Asuncion, Paraguay
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

incredible and nice place to relax en enjoy the beach and the hotel's services. The room has all we need to enjoy our stay, just was anticipated by other persons. The different style os restaurants offered to us.

Helpful?
1 Thank carlos m
Wilma Z, Gerente at Beach Palace, responded to this review

Dear carlos m, First and foremost, I would like to thank you for choosing Beach Palace as host to your recent vacation. It is an honor to know about your relaxing and enjoyable stay, through the best service provided by the staff, especially by Yadira, please be sure I will be pleased to share your opinion with her; I am... More 

Phoenix, Arizona, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed there in January for 6 days, couple years ago we stayed at sun palace and it was good, so this time we had trip with our 4 year old son, decided to stay at beach palace, but we were very disappointed, the room we got was very noisy, balcony sliding doors did not close properly and made so... More 

Helpful?
3 Thank OksanaRoman
Wilma Z, Gerente at Beach Palace, responded to this review

Dear OksanaRoman, It is with great concern that I read about the unpleasant situations you experienced during your stay and I am sorry about the perception you had. First of all, I would kindly share to you that taking care of all of our guests providing them the best service and an unforgettable experience is our most important and daily... More 

Mississauga, Canada
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed at the beach palace from Jan 16- Jan 23. We were picked up at the airport and transported to the Beach Palace on the Cancun strip. Upon arrival at the Beach Palace I was very surprised at the entrance of the hotel. We stopped at other resorts to drop off other passengers and the entrances were very grand... More 

Helpful?
Thank melaniedias
Wilma Z, Gerente at Beach Palace, responded to this review

Dear melaniedias, There is nothing more important than receiving our customers opinion and I appreciate you have shared to us such a complete and detailed experience at Beach Palace. I would like to thank you for sharing all those comments; please be sure I will be very pleased to share and extend your special mentions to the staff for providing... More 

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