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Beach Palace

Travelers' Choice award winner
#9 of 178 Hotels in Cancun
GreenLeadersGold level
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Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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$1500 Resort Credit
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3,945 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,266)
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San Luis Obispo, California
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed yesterday NEW

Visited with our teenage daughter and our nephew. The room we ended up with was different then what we were led to believe (interval international exchange - double check that you understand what you're getting). None the less, the room was lovely and the view was AMAZING! The patio was often the spot for an afternoon siesta and the place... More 

Was this review helpful? Yes
Rocklin, California
1 review
5 of 5 stars Reviewed yesterday NEW

This is a fantastic resort. We stayed from July 19th thru the 25th. There was plenty to do for the kids as well as the adults. Great food from all restaurants as well as poolside. We enjoyed the water slide as well as the poolside entertainment. The staff was wonderful, friendly and provided great service. Yadira with poolside service never... More 

Was this review helpful? Yes
Los Angeles, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I visited Beach Palace in Cancun from July 11-23 with my husband and 2 daughters. I loved the location of the resort, the beach is beautiful and is in walking distance to the Isla mall across the street. We booked our tours from our resort credits with Roger who was very helpful. Our room was on the 6th floor, the... More 

Was this review helpful? Yes
Las Vegas, Nevada
5 of 5 stars Reviewed 3 days ago NEW

Went here to celebrate a sixteen year wedding anniversary with my wife! Cant wait to go again. We loved it so much we bought some weeks, very affordable! I tell everyone about this place and I want to make it an annual trip! There is a good reason its in the top 10!

Was this review helpful? Yes 1
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Zwex, Thank you for choosing Beach Palace as host such a special and unique occasion as your sixteen year wedding anniversary. It is a privilege to know how much you enjoyed your stay here with us; thank you very much for the comments you have shared to us. I will be more than glad to welcome you on your... More 

Edmonton
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were at Beach Palace from July 11 - July 21 (we occupied rooms 715 and 725) and had a wonderful time with our family. The staff at this resort are amazing, very hard working always making sure we had a great dining experience, Anna always making sure we had a large table to accommodate all of us, the wait... More 

Was this review helpful? Yes
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Lola1, Receive my warmest greetings from Beach Palace, Cancun. It is a honor to know how much you enjoyed your stay; please allow me to inform you that I will be more than glad to let Anna, Andres, Victor, Ernesto, Maria, Louis and Gabriela know about the outstanding service they provided to you. Looking forward to welcoming you in... More 

Roermond, The Netherlands
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The view from the pool is fantastic, and the beach is out of this world. The food and drink are great. But the service is patchy and can be slow. As an example.....We wanted a towel at the pool at about 3 in the afternoon. We had been out shopping all day and wanted to dip in the pool. We... More 

Was this review helpful? Yes 3
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Trazie, First and foremost, I would like to thank you for choosing our Resort for your recent holidays. I appreciate the comments you have shared to us in regards of our facilities and F&B; however, please allow me to let you know that the aspect you have mentioned will be taken into serious consideration taking immediate measures to spare... More 

Frisco, Texas
3 of 5 stars Reviewed 4 days ago NEW

My family and I went to the Beach Palace for a week and we had the best waiter while we were at the beach. His name is Daniel. He was super responsive and never let us wait to order drinks or food. He was very friendly and helpful with everything we needed. Even the couple of days that we were... More 

Was this review helpful? Yes
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Toni N, Thank you for choosing Beach Palace for your recent holidays. It will be a pleasure to extend your review to Daniel for providing you an outstanding service during your stay. By the other hand, I am sorry about the unpleasant situations you experienced; however, I hope you may allow us the opportunity to welcome you back on... More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were at Beach Palace from July 10 to the 17 and had an amazing time. The resort is definitely 5 star and was impressed with the overall experience. My family and I ordered omelets every morning from Gabriela, she was a bright spot every morning. She worked so hard running the breakfast station and always was so nice and... More 

Was this review helpful? Yes 2
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Melissa N, Receive my warmest greetings from Cancun. Thank you for sharing your experience at Beach Palace with us; please allow me to inform you that it was such a pleasure meeting you and I hope your daughter is feeling excellent. There is nothing more important for us than exceeding our guests expectations in order to provide them the... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Moon Palace but visited Beach Palace in 2014 and 2 times in 2015 during our stay. The beach is amazing! It's so clear yet there is waves. In 2014 the waves were fairly snake but in 2015 they were big. The food is great. Just like Moon Palace and the sky bar and pool is absolutely spectacular... More 

Was this review helpful? Yes
Wilma Z, Gerente at Beach Palace, responded to this review

Dear 30maz03, First and foremost, I would like to thank you for choosing Palace Resorts as host to your recent holidays. It is a pleasure to know how much you enjoyed your visit at our Resort, even you were staying at Moon Palace, I am glad to know that you use your Palace Resort Guest benefit and came to enjoy... More 

San Jose, California
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Unlike the Moon Palace Resort with 2400 rooms 5 minutes away the beach palace is just like the other 50 something hotels across a ridge. Last year in june we visited the beach palace and it was beatiful! The beach was white and clean as can be, perfect temperature but it was very crowded and with only 3 or 4... More 

Was this review helpful? Yes
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Ethan C, Thank you for choosing Beach Palace for you recent stay. With great concern is that I read your review; please allow me to let you know that sometimes there are situations which are above and beyond our control; the proper nature, the proper sea, is bringing the seaweed and is staying in the beach; however, we are... More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(38)
  • Room service(33)
  • Pool bar(27)
  • Very good(22)
  • Ocean views(17)
  • Very nice(12)
  • Great time(10)
  • Kid Club(9)
  • Other resorts(8)
  • Hot tub(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,176 photos of this hotel

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Room/suite (463)
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Pool/beach area (735)
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Hotel & grounds (463)
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Dining (263)
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Bathroom (18)
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View from room (241)
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Business center/function rooms (14)
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4:48
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Other (668)

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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

Management photos: Courtesy of the property manager

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Pool/beach area (7)
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Hotel & grounds (3)
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Room/suite (2)
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Dining (2)
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Other (2)
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