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Beach Palace

4.0 of 5 Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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3,208 reviews from our community

Traveler rating
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    666
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    54
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1,162
1,077
22
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
2 reviews
2 of 5 stars Reviewed yesterday NEW

It is a so so hotel. Food is not good at all - I admit it may depend what your standards are. Staff is very nice. Gym is small, small. Beach is fine. Wine is pure poison. I would say things were not so bad until the last day. Last day I asked for a late check out and it... More 

Was this review helpful? Yes
Gerrards Cross, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotels just oozes with service to its guests and is a very luxurious hotel. Location is excellent, Beach is fantastic and clean, View from the sky bar is awesome and the staff go out of their way to serve you - we are from the UK and did not feel pressured to give them a tip for every drink... More 

Was this review helpful? Yes 1
Boston
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am conflicted about this review-on one hand I want to give it 5 stars and the other hand 1 star. We stayed the week before Christmas which is a nice time to go away-not too crowded until the end and everything is decorated for the holidays. I cannot say enough good things about the staff - they were all... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear jhastit: Thank you very much for your good comments about our resort, I am sorry about the situation that you suffered on the last night of your stay. I must mention that the wire you mention wasn´t a live wire, something that of course you would never know, I have talk to maintenance department and it should not happen... More 

Cambridge, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We went with 15 people to Beach Palace at the end of October. It was the first time we were in a high rise hotel and we loved it. The elevators were quick. We rarely waited. The staff were terrific, prompt and great to be around. The goods was excellent. We even spent day at Moon Palace but even though... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Krisitie P: I can clearly see that your vacation with us was a total success!! Thank you very much for your amazing comments and review. It is a pleasure to host Canadian people like you, I hope I can see you back in a near future here at the Beach Palace!!! Happy Holidays!! Luis Ojeda General MAnager More 

Kingston upon Hull, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here for 2 weeks in March the staff the hotel the restaurants were all magnificent I would definitely recommend it to anybody would love to go back again one day. This is the holiday that I compare every other holiday to and it takes some beating

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Carl B: Thank you very much for choosing us for your Mexican Holiday, it takes a lot of effort to come all the way from the UK!! So I hope that if you decide to come over again, please choose us back!! Happy Holidays Luis Ojeda General Manager More 

Kansas City, Missouri
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

There are many people to thank for such a great vacation. Let me start at the check-in. Carlos was wonderful. There was 11 of us and it went very smoothly. And the front desk clerks Rene and Alberto took care of anything we needed. They was very attentive and took care of all our needs. We stayed in room 1200... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear cfrazier22: Thank you very much for your review, its a great one!! I have to tell you that in my point of view, one of the most important service points in a hotel is the front desk, if you start your vacation well, its almost sure that everything else will go smooth, so I have to thank Carlos also... More 

Brooklyn, New York, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The service is excellent. Breakfast and lunch buffet plus four restaurants for dinner. Bar, pool and hot tub on roof. Activities nightly. The Italian restaurant Bocheli's and the Chinese restaurant the Wok could stand some improvement. Eating on the deck outside is always great especially if they have a show. Going back for two weeks next year!

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear Dennis A. Thank you very mcuh for your great comments and review, altough next year you come over and tell me how we can improve our restaurants, or what would you like to be changed. Thank´s again!! Happy Holidays!! Luis Ojeda General MAnager More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

The property itself is magnificent. Rooms are spacious. Nice balcony with day bed. Both sides of the property have a nice view, but an ocean view would allow one to also watch the night shows, which occur on a stage by the pools. The resort credit wasn't very useful to us and most items are marked up anyway, but we... More 

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Luis O, Director General at Beach Palace, responded to this review

Dear Looloo516: Great review, Thank You Very Much, I totally agree about your comments on our Playground staff, they are the best, me as a father, I think that if kids are well watched and entertained, my vacation will be better, so we have just the best taking care of the Little ones!! Thank you very much for choosing us,... More 

south wales
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Beach Palace Dec 7th for ten nights,Allocated room on 4th floor lagoon side ,Room facility's including double jacuzzi and mini bar was excellent ,We had a good view of the lagoon although I would have preferred a higher floor due to the permanent view of the large storage tanks attached to the hotel on the car park roof.Restaurant... More 

Was this review helpful? Yes 2
Luis O, Director General at Beach Palace, responded to this review

Dear firefighter46: Thank you very much for your nice comments and great review, it is great to see that you enjoyed your lagoon view room, i have always said that lagoon is just as nice as ocean view, with the difference that in the night you have the beautiful sunsets and the Cancun´s skyline!! I hope I can see you... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We recently had a destination wedding at Beach Palace. Our wedding coordinator was Rebeca and she was absolutely amazing. We actually got married on June 27, from our knowledge there were 4 weddings going on that same weekend, so the resort was busy. It is clear that this place does a lot of weddings, because they did a great job.... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear TiffKare: Thank You Very Much for trusting us on that important day of your life!! it is great to have all those weddings at our resort and to see all the couples that start a new life with us. I will let rebeca know that you mentioned her on your review, she will be very happy!!! I hope I... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Other resorts(10)
  • Kid Club(10)
  • Hot tub(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#7 Family Hotel in Cancun

2,629 photos of this hotel

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Deluxe Room (23)
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Sky Roof Terrace Pool (12)
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Two Bedroom Presidential Suite (37)

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