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All 175 Cancun hotels

Beach Palace

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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Beach Palace
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Ranked #7 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
ErinDG13 Vancouver, Canada
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2,553 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Claremont, California
1 review
1 of 5 stars Reviewed yesterday NEW

I stayed at the Moon Palace in Cancun for 4 nights (May 30- May 2) on a business trip and part of the agreement with the hotel is if you stay at least 4 nights, you receive a $750 resort credit(my responsibility was a 16% tax on each purchase). I had planned to stay a 5th night at a partner... More

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Vancouver, Canada
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at Beach Palace April 2014 for one week in an ocean view room. The room was nice, loved the huge jacuzzi! We were only on the first floor and as a result the huge arch in the pool is part of your ocean view, I would recommend asking for a higher floor. Being an all inclusive it was odd... More

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Northport, New York
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my second time at Beach Palace and once again i had a really good time. The food is really good and the beach is always a fun time. Although, I am not a huge fan of the high rise resorts this is one of the better ones in this area. We got hooked up with a corner suite... More

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Pros: clean, comfortable, friendly staff, plenty of seats on beach, rooftop pools with bars, drink service on beach, no reservations required for restaurants, can access other Palace resorts with all-inclusive band, water slide is fun even if you're an adult, night entertainment is not terrible. Cons: our AC was noisy and produced a rotten-egg smell. The waiter at the steak... More

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Luis O, General Manager at Beach Palace, responded to this review

Dear Kristie W: Thank You Very Much for your comments and great review, its always good to get the good things as well as the bad things as you mention, and on those things I will strart wrking very hard. Could you please tell me in which room were you staying?? Thanks Again Luis Ojeda General Manager More

Halifax
Contributor
19 reviews 19 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When it comes to service this group has it aced. Pick up at the airport was smooth without any problem, as I expected from Palace. Check in at Beach Palace was quick and easy with everything you would expect, cold drink, cool towel, and they know you by name. We were early and our room was ready. Easy transition to... More

Was this review helpful? Yes 2
Luis O, General Manager at Beach Palace, responded to this review

Dear CKB964: Wow, this sounds like a very happy guest!! and I am more than happy to read it, something that is very important for me, is to see that people enjoy lagoon view as well as ocean view, when I have somebody complaining because couldnt have an Ocean View room, I just told them, please go and check the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you aren't happy here you never will be. If you want a huge resort this is not the place for you. However, if you want a resort where they know you by name, cater to you, and give you individualized attention this is the place to go. Even my four teenagers loved it! The staff here is just wonderful.... More

Was this review helpful? Yes 1
Luis O, General Manager at Beach Palace, responded to this review

Dear Shadylawn: I just loved your phrase: If you are not happy here, you will never be!! That really soungs like a happy guest!! Also happy to see that you remember several staff members that make your vacation a great one. Thanks Again!! Luis Ojeda General Manager More

Appleton, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We are Palace Elite members and visited from Isla Mujeres for a day. The sky bar and pools on the roof are amazing, the view unbeatable. The beach is perfect, though waters were a bit rough everywhere the day we visited. The vacation planner got us Parasailing within an hour, and we couldn't get an online reservation until the next... More

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Luis O, General Manager at Beach Palace, responded to this review

Dear Mary B: Sounds great to stay at Isla Mujeres Palace and come over to spend the day!! that is one of Palace advantages, you can visit all the properties!! Thanks for your visit and the next time you come over, stay at the Beach Palace!! Luis Ojeda General Manager More

Cardiff Wales
Top Contributor
54 reviews 54 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We loved this Hotel and location. Great value for money. The food was excellent and the steak, Italian and Wok restaurants all first class and wonderful service. The buffet for breakfast and lunch had a huge variety. We didn't eat there at night but looked good. The beach was amazing. The pools were great and many activities for kids. The... More

Was this review helpful? Yes 3
Luis O, General Manager at Beach Palace, responded to this review

Dear KT182: Wow, Its great to read a review like yours, and more when I see that you are a professional reviewer with lots of experience, Thank you very much for your great review, I hope that in the future if you decide to come over again to Cancun, you choose the Beach Palace!!!! Thanks Again Luis Ojeda General Manager More

1 review
5 of 5 stars Reviewed 6 days ago NEW

Family vacation at Beach Palace. We had a wonderful time. Management and staff were outgoing and offered great assistance. Rooms were comfortable and well maintained. Restaurants and overall food quality was very good. Will return in the future.

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Suffolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I have been to the beach palace twice now. We love it! The accomdations are great, you never want for a thing. Any of the staff see you even looking around they come right away to meet your needs. The food is incredible with lots of variety. It is centraly located in the hotel district, so it... More

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(46)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Other resorts(11)
  • Kid Club(10)
  • Concierge level(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#8 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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