We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Beach Palace

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
$1500 Resort Credit
Save Saved
You added Beach Palace to your Saves list
Beach Palace
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
91%
Ranked #5 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
lawson425 Ocean Springs, Mississippi
  • Overview
  • Reviews (2,783)
  • Photos (2,311)
  • Amenities
  • Room tips (862)
  • Location
  • More
Write a Review

2,783 people have reviewed this hotel

Traveler rating
    1,963
    583
    154
    36
    47
See reviews for
1015
909
20
82
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (862)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ocean Springs, Mississippi
1 review
5 of 5 stars Reviewed yesterday NEW

We arrived at the resort with a wedding party of 26 people . Everybody had a great time and as this was a celebration we spent quite a lot of time at the main pool bar . I just wanted to say the staff there were great and took care of us in any way they could . Special thanks... More

Was this review helpful? Yes 1
Levittown, New York
1 review
5 of 5 stars Reviewed yesterday NEW

We recently took a family vacation to Beach a Palace Hotel in Cancun. Excellent hotel and service. The rooms were spacious and clean. There were a lot of activities for us to do. The food was good. Our server Magali Rudy went above and beyond to take care of us everyday. We looked forward to our meals everyday. This is... More

Was this review helpful? Yes
glendale california
1 review
3 of 5 stars Reviewed 2 days ago NEW

Cezar Peraza from guest relations is a liar and/or is his looks just cannot be trusted. He did not take care of my resort credits to plan my tours maybe because i refused to go to the timeshare presentation. He earlier promised that he will and it never happened. Had to get help from another staff and he was awesome.... More

Was this review helpful? Yes
New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We visited the beach palace during the week of July 6-13 2014. We have stayed here numerous times over the years and have written many positive reviews in the past. This time there have been some things we have noticed that we're not up to the high standards that we have raved about in our past visits. For instance: They... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear Randeeb1118: I am sorry for the perception you get from the beach Palace on this occation, I will meake sure that all the points that you mention be solved as soon as possible, and if you decide to give us the chance to serve you again, I am sure that you wont be dissapointed. Thanks Again!! Luis Ojeda General... More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This a very beautiful property that is not to big & very easy to get around with a great beach. Rooms are nice and spacious, food is excellent especially the main dining room & the steakhouse. The nightly entertainment was better on some nights than others. The service is one of their greatest strengths as their employees do a great... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear mattyway67: The best reviews I have the chance to answer, are the ones that mention our great staff, I am convinced that our main strenght and reason to be in numer 6 among all Cancun hotels is our staff, I feel blessed to count with this 445 souls that lives and breathes for only one thing: SERVICE!! Thanks Again... More

Sault Ste Marie
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel was very classy, great staff and clean, modern vibe rooms. There was an okay amount of space in the hotel but overall very packed and busy. I felt like guests were always on top of each other at all the pools. Just not enough space to be comfortable and without seeing the same people numerous times in a... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear brittlohf: Thank You very much for your review and comments, it is great that you came in a wedding group, I hope that your event was great and that you enjoyed your stay with us as your comments reflects. I hope I can see you back in a near future!! Luis Ojeda General Manager More

1 review
5 of 5 stars Reviewed 2 days ago NEW

Great food, clean facilities, friendly preople. Probably the best ribs I have ever eaten. From Palace resorts at Cancun, this is the one with the best beach. It has not too much rooms, but that helps creating a less crowded atmosphere. All the staff made us feel at home. Will definitely come back.

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear Victor V: WOW!!! I missed those ribs!!! LOL, I am so very happy that we fullfilled your expectations about a great resort vacation, I hope that if you decide to come over to Cancun Again, you can choose us back as your dream getaway!!! Luis Ojeda General Manager More

Valencia, ca
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We did research Cancun a lot before taking this trip. I had my doubts. But it turned out to be one of our best trips. Great for kids too: room, food, pool, beach and beach, pool, food, room, .... Very responsive and great group of people. Customer service is no different from any good hotel in US. It was a... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear MemoSC: I love your review, short and straight, I am very happy that the research you did before comming to Cancun was worthy of the experience you had with us in your vacation. I hope that if you decide to como over to Cancun again, you choose us back!! Luis Ojeda General Manager More

Jacksonville, FL
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

just returned from our 2nd stay at the Beach Palace and it was another great week. We love the rooms, the beds are so comfy and plenty of room. Angel and Victor in the pool area are the best!!! Love that this resort isn't too large and feel like we can let our 11 year old just have a good... More

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear flkaren1128: You are right, this is the best option if you want to leave the kids on their own, without worrying for where they might go, I am very happy that it was your second time with us, I guess we have another Beach Palace fan Family!! Thank You Very much for your great review and comments!!!! Luis Ojeda... More

Calgary, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have nothing bad to say about this resort. It exceeded expectations in every way and I really hope to stay here again. The rooms are spacious, comfortable, modern and clean. The in room jacuzzi is a very nice little touch. If you are travelling as a couple i highly recommend the private dinner on the beach....it was amazing! The... More

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Happytraveller593: Thank you very much for your comments and beautiful review, and as you say that you do not have anything to complain, I do not have anything else to say but THANK YOU VERY MUCH!!! I hope I can see you here in a near future!! Luis Ojeda General Manager More

Owners: What's your side of the story?
If you own or manage Beach Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Beach Palace? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(45)
  • Room service(41)
  • Pool bar(28)
  • Very good(22)
  • Ocean views(17)
  • Very nice(16)
  • Great time(12)
  • Kid Club(10)
  • Other resorts(10)
  • Concierge level(5)

Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Beach Palace 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Tingo, Travelocity, Otel, BookingOdigeoWL, Despegar.com, Regatta Hotels and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

2,311 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2045)
Viewed
Pool/beach area (492)
Viewed
View from room (175)
Viewed
Dining (180)
Viewed
Hotel & grounds (351)
Viewed
Room/suite (331)
Viewed
Bathroom (17)
Viewed
Family/play areas (19)
Viewed
4:48
Videos (3)
Viewed
Other (477)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (252)
Viewed
Amenities (24)
Viewed
Beach (3)
Viewed
Deluxe Room (23)
Viewed
Pool (9)
Viewed
Restaurants and Bars (32)
Viewed
Sky Roof Terrace Pool (12)
Viewed
Superior Deluxe Lagoon (25)
Viewed
Superior Deluxe Ocean (32)
Viewed
The Hotel (55)
Viewed
Two Bedroom Presidential Suite (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (2)
Viewed
Pool/beach area (5)
Viewed
Dining (2)
Viewed
Other (3)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Cancun #3 Romantic Hotel in Cancun #5 On the Beach Hotel in Cancun #5 Top resorts Hotel in Cancun #5 Luxury Hotel in Cancun #7 Family Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
Number of rooms
287

See which rooms travelers prefer