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Beach Palace

Travelers' Choice award winner
#7 of 178 Hotels in Cancun
GreenLeadersGold level
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Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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3,735 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here in December 2014 and thoroughly enjoyed our week. The staff here are the best that we have ever met and we still talk about them almost six months later. They all work so hard and are genuinely friendly, making our holiday such a wonderful experience. Special mention to Moses and Antonio and Raul as well as Israel... More 

Was this review helpful? Yes
Tonypandy, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First off i'm male 50 from Wales in the UK, just returned from 10 nights at the Beach Palace with my wife, celebrating our 30th wedding anniversary. I am not a Beach Palace member so this review is unbiased and truthful. On arrival the guy on reception and manager upgraded us for free from ocean view deluxe room to presidential... More 

Was this review helpful? Yes 8
Luis O, Director General at Beach Palace, responded to this review

Dear mark_12_1_12: Thank you very much for one of the best reviews I have ever read, your comments are objective, and real, we have to work on some things to be updated all the tie, believe we are doing it, Thank you very much for choosing us and I hope that if you come to America once again, you choose... More 

Miami, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was my second destination wedding and the first in cancun. Also my first starting with the palace resort group. Enjoyed the service of the management and staff of the Beach Palace resort. Very professional. The resort itself was compact and all advertised and promoted amenities were easily accessible. The beach had a lot of rough waves, all week. I... More 

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear MadRam: Thank you very much for attending your friends wedding, I can see that your vacation and our services were very good, I wish we could have a better qualification tan only 3 dots. Anyway, thank you very much!! Luis Ojeda General Manager More 

Chester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed here 14th - 28th May 2015. One week still to go! Great hotel, loving it, don't want to leave. Stayed at Sun Palace in 2013, but much more here. Upgraded to a Beach/Sea View Room. Were given a choice of three and allowed to look at each. Excellent reception man ( forgot his name but he wore glasses... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Chris B: Its great that you are having a nice experience already with us!! If you have the chance I would love to meet you, you can ask on the front desk for me!! All the best Luis Ojeda General Manager More 

Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

First time at Beach Palace. I went with three other girls and we had an excellent time. We hardly left the resort, there wasn't really need to. The rooms were very comfortable and spacious, with a large jacuzzi tub and alcohol stocked mini bar. Nice large balcony with chairs and table plus a day bed! The pool was excellent, really... More 

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear Laura H: Thank you very much for staying with us in your last vacarion, I am convinced that the Beach Palace success is all about its staff!! Thanks again and i hope we can have you back soon!! All the best to beautiful Canada!! Luis Ojeda General Manager More 

Ohio
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at most of the Palace Resorts and Hard Rock Hotels in Cancun and along the Riviera Maya and continue to return to the Beach Palace time and again. This trip was another excellent, relaxing and very enjoyable one! The magnificent service at the Sky Bar and pool from Alfredo, Moises, Victor and chef Eleida and bar manager... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear JEFE!! I can not say nothing else but Thank You Very Much for beeing a Beach Palace fan!! you know that all our staff loves you and your wife because you are one of the best couples we are lucky to have among our members!! I hope that everything goes well with your shoulder operation, so you can comeback... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was my first trip to Cancun. Last minute, we sprung for the more expensive resort; hoping it would be worth it. It definitely WAS. From the minute you step in the resort, they are trying to relax and impress you. The service was awesome from check in to the cab back to the airport. Our server on the beach... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Allyson S: Thank you very muhc for sharing your last vacation experience, I have to tell you that I am more tan aware that Gabriela is my bet asset regarding service to our guests!! I am blesse to count on her between a lot of special individuals that made the Beach Palace experience the best of all!! I am... More 

Nashville, Tennessee
Top Contributor
89 reviews 89 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You have not had a holiday until you have been to the Beach Palace. This was our second trip to the Beach Palace, and it just got even better. The Beach Palace has a General Manager who supports and cares for his staff, which creates for an outstanding environment. I can not express how wonderful all the staff are, they... More 

Was this review helpful? Yes 1
Luis O, Director General at Beach Palace, responded to this review

Dear Kiwisammc: Nothing for me to say but THANK YOU VERY MUCH!!! havin guests like you and your family just make us want to do things better everyday!. I hope I can have you back as son as possible!! All the best!! Luis Ojeda General Manager More 

RICHMOND
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My son and I recently stayed here and the experience could not have been better. The staff all went out of their way to make sure we had everything we needed. A special thanks to Yadira Celene for her amazing service and Gilmer in the Wok !!

Was this review helpful? Yes
Luis O, Director General at Beach Palace, responded to this review

Dear DON O: Thank you very much for choosing us in your last visit to Cancun!! I feel blessed that our staff made your vacation an even better one!! I hope that sometime in the future you could choose us back again!! All the best Luis Ojeda General Manager More 

San Clemente, California
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked the Beach Palace through Beach Bum Vacations - my niece was getting married at the resort and we worked with Beach Bum Deborah to book a fantastic family getaway. We took the kids with us (14,13 & 6) and had an outstanding family vacation. Highly recommend the Beach Palace if you're heading to Cancun - and make sure... More 

Was this review helpful? Yes 12
Luis O, Director General at Beach Palace, responded to this review

Dear Michael N: Thank you very much for choosing us on attending the wedding in company of your family!! Its great to see and read that your vacation was an amazing experience worth to be shared!! I hope we can have you back soon!!! Luis Ojeda General Manager More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(38)
  • Room service(33)
  • Pool bar(27)
  • Very good(22)
  • Ocean views(17)
  • Very nice(12)
  • Great time(10)
  • Kid Club(9)
  • Other resorts(8)
  • Hot tub(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,018 photos of this hotel

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Room/suite (443)
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View from room (233)
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Pool/beach area (701)
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Hotel & grounds (447)
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Dining (243)
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Family/play areas (39)
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Business center/function rooms (13)
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Bathroom (18)
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4:48
Videos (3)
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Other (610)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (24)
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Beach (3)
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Deluxe Room (23)
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Pool (9)
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Restaurants and Bars (32)
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Sky Roof Terrace Pool (12)
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Superior Deluxe Lagoon (25)
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Superior Deluxe Ocean (32)
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The Hotel (55)
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Two Bedroom Presidential Suite (37)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Room/suite (2)
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Pool/beach area (6)
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Dining (2)
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Other (3)
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Amenities