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Sun Palace

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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4,421 Reviews from our TripAdvisor Community

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Traveler rating
    3,183
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    77
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100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,294)
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There are newer reviews for Sun Palace
See the most recent reviews
Lake Geneva, WI
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 30, 2009

This was our second trip to Sun Palace. We were there in June of 2008. As expected, the trip was perfect. The staff at the Sun Palace is amazing - the food is fantastic and of course the rooms, pools and beach are perfect! This was our 3rd trip to Cancun (the first year we stayed at the LeBlanc -... More 

Was this review helpful? Yes 1
Oklahoma City
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 29, 2009

This was my first time to Cancun and my husband's third trip. We were very pleased with the location and service at Sun Palace. The staff was extremely helpful and seemed to always be available whenever we needed anything. The food (especially the Italian restaurant) was phenomenal and the wait staff was attentive. We took two of the tours and... More 

Was this review helpful? Yes 4
florida
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 29, 2009

We just got back from our trip to the SUN PALACE. The staff was exceptional and the beach was plentiful. We were accompanied by 6 friend who met us there at various times during our week stay. This is a couplers only RESORT so NO kids were around so we had a QUIET vacation. The resort had top shelf drinks... More 

Was this review helpful? Yes 5
NYC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 28, 2009

We just returned from a week at the Sun Palace (4/17-25). We travel extensively and have stayed at several all inclusive resorts (including the Aventura Spa Palace Resort). Let me start off by saying this resort is AMAZING. By far one of the best we've stayed at, ever. Not quite sure where people that had complaints stayed. ROOM: We stayed... More 

Was this review helpful? Yes 7
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 28, 2009

We had an awesome time in Cancun, and it's all thanks to the wonderful people at Sun Palace! We stayed there from 4/19-4/24. The hotel is one of the first coming in from the airport, so we didn’t have to wait long once we got there. The transfers from the airport went smoothly. We used Elite (they wear red shirts... More 

Was this review helpful? Yes 7
Snoqualmie, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 27, 2009

This was our 3rd visit to SP. The thing we noticed most was they never say "NO". No matter what you need or want, they find a way to make it happen. America could learn a thing or two about this type of friendly, appreciative service. I took my own recipe for sangria, they made it PERFECT!! The staff is... More 

Was this review helpful? Yes 6
Austin, TX / Las Vegas, NV
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed April 25, 2009

Let me just start off by saying that Sun Palace is the best!!! This was the first all-inclusive that my husband and I stayed at and we loved it!!! I'll try to break it down as best as possible: Staff - The best!!! If you ask for something, your reply is "my pleasure" or "no problem." If you pass an... More 

Was this review helpful? Yes 18
Boardman, Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 22, 2009

We were at the Sun Palace in 1999 for our 20th anniversary and went back this year for our 30th. It's not even the same place. It appears much "slicker" and modern. I would say the hotel is very modern with not many soft surfaces. It's a small property and you do get to know the staff and the other... More 

Was this review helpful? Yes 6
OH
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed April 20, 2009

My husband and I are both in our mid-20's, and stayed at the Sun Palace from April 16-19. After staying here, we wished we planned a longer trip! Our flight landed at 11am and once we made it through the hustle and bustle of the airport/transfer, we made it to Sun Palace by close to noon. It is one of... More 

Was this review helpful? Yes 13
Kansas City, Missouri
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed April 17, 2009

Wow, wow, WOW! I really cannot say enough good things about the Sun Palace. My husband and I stayed at the Sun Palace for 3 nights April 5-8 through an incentive trip through my work. This was my 3rd trip to Cancun and this hotel was the best! Beach - Definitely the best or one of the best beaches I... More 

Was this review helpful? Yes 10
Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
Questions? Get answers from hotel staff and past guests. Ask a question

5,455 photos of this hotel

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Pool/beach area (1151)
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Room/suite (901)
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Hotel & grounds (668)
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Dining (692)
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View from room (389)
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Family/play areas (22)
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Business center/function rooms (12)
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Bathroom (68)
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2:21
Videos (8)
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Other (1250)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (3)
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Room/suite (8)
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Other (5)
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