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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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4,226 reviews from our community

Traveler rating
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92
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,239)
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There are newer reviews for Sun Palace
See the most recent reviews
Seattle
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 31, 2008

We stayed at the Sun from the 11th of July thru the 18th. Our stay was amazing and we are already planning our next trip back. The view was so nice we got up every morning to watch the sun rise from the balcony. All I can say is beautiful. Every night around 11pm or 12am the turtles came up... More 

Was this review helpful? Yes 10
Austin
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2008

Just got home for our 7 day trip to the Sun Palace and it was great. We got there just after Dolly had left and from the moment we got of the shuttle from the airport we were treated like the royal family. We had read all the reviews and expected things to go well, but it was way better... More 

Was this review helpful? Yes 4
ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2008

My husband and I stayed at the Sun Palace from July 20-24. I practically lived on trip advisor before our departure. I have to say the Sun Palace exceeded our expectations. The all inclusive is a true all inclusive. The hotel has its share of buffets with lots of variety. In addition, there are several tasty cook-to-order options, a fully... More 

Was this review helpful? Yes 4
Allen, TX
Contributor
12 reviews 12 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 27, 2008

I cannot add much to all the previous excellent reviews for the Sun Palace. I would like to say that from reading internet reviews for days upon days, I expected to find at least something that I was not crazy about during our stay. But I can honestly say that I could find nothing to complain about. From check-in, to... More 

Was this review helpful? Yes 8
miami
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 25, 2008

My 3 week husband and I stayed for 7 days at the Sun Palace for our honeymoon. For about 6 months I did extensive research on this site reading and comparing all the Palace Resorts against each other and against all the other AI resorts in Cancun and the Riviera Maya area. We awnted our honeymoon to be very memorable.... More 

Was this review helpful? Yes 8
Miamisburg, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 25, 2008

We just got back from our honeymoon at the Sun Palace in Cancun, and honestly - could not have loved it more. The service is outstanding (especially Arline at the pool!!!) and we would love to go back. The service is so exceptional that you can't help but respond to that. We never witnessed any unhappy guests; even during the... More 

Was this review helpful? Yes 4
Orlando, Florida
Top Contributor
52 reviews 52 reviews
38 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed July 25, 2008

Stayed at the Sun Palace from July 16-20, 2008 and I was very satisfied with my stay at the resort. No rose colored glasses here as the resort does have some issues.... Rooms: Booked a Junior Suite (#409) and thought the view and room were very nice. We overlooked the beach and the small pool while our friends in #526... More 

Was this review helpful? Yes 8
West Milford, New Jersey
Contributor
16 reviews 16 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 23, 2008

My son and I are Palace Resorts Premier Members, and are just beginning to take advantage of visiting the many Palace Resorts. We stayed at the Cancun Palace (before the hurricane) and a couple of times at the Moon Palace. This past March I convinced my boyfriend (who travels for a living) to the Sun Palace. Besides there being mass... More 

Was this review helpful? Yes 6
Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2008

My husband and I went to the Sun Palace June 21st - 29th, 2008 and we LOVED it!!! It is perfect for couples that need a break or want to celebrate; we went for our anniversary. I had read so many reviews and looked at all the pictures here on tripadvisor and also on many other hotel websites and I... More 

Was this review helpful? Yes 4
Virginia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 21, 2008

My husband and I stayed at the Aventura Spa Palace last year for our honeymoon and loved it so much that we decided to try the Sun Palace this year for our anniversary. The quality of service that I have received from both hotels doesn't compare to any other 5 star hotel I've stayed at. Here is the breakdown: The... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
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5,267 photos of this hotel

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Dining (677)
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Room/suite (883)
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View from room (380)
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Hotel & grounds (653)
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Bathroom (67)
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2:21
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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

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Amenities