My husband and I just returned from our second trip to the Sun Palace and we can't wait to go
back again!!! The service is amazing!!! The hotel is gorgeous!!! The pools and beach---cannot even begin to describe the beauty!!! The food is wonderful in every restaurant inside of the hotel, although we are partial to The Alamo's incredible breakfast...
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You are so lovable! Thank you for a beautiful review.
Your title set me thinking: How many read past a title? Well, you certainly got everyone's attention by writing a synthesis in two words. Might you be in the advertising business?
It is a blessed opportunity for us to host your anniversaries. It means so much not only to be...
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My girlfriend and I stayed here for 7 nights. We had the best time, we had concierge level and on arrival were treated like royalty. When we arrived Joel handed me a cool aromatherapy towel he took us up to the concierge level for check-in. Alejandro the concierge was very helpful and nice. Once we were given our room Joel...
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We hope so too! You are the type of guest we love. You know what you want and get it.
Definitely I'm starting to see that the concierge level is a good thing. As in all ventures, one thinks that an idea is good but the real "acid test" is when your guests start thinking the same way. So, something...
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If you're looking for all inclusive, this is one of the best places, away from all the buzz of cancún but not too far, perfect transportation availability. All over the world México has the best service for the customer, always with a smile, you'll be treated like a star. It's a pricy resort but all Cancún is expensive. My husband...
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When we get new employees we have an introduction session. The main line of it is precisely : People make the difference. No matter how luxurious, where its setting is and all that stuff, in the end it boils to one word: People. A hotel without good attendants is just another building.
We are fortunate to have the best staff...
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Great. From the moment we entered the hotel and were greeted and invited to the Concierge Check-in to the Entertainment to the pool staff. We were able to stay at the Sun Palace 6 days and 5 nights for our honeymoon. We were also able to utilize the $1500 credit for services, tours, and goodies. Once we settled into our...
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Your review had a very intense effect on me. It describes why Cancun is what it is in the world: A safe, funfilled destination. These days, when the press and politicians are playing hooplah with my country's image your words are invaluable to us. Hopefully many will get the message.
It also helps when you want to have a good...
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My spouse and I wanted to go on a sun filled vacation. We were deciding on either Hawaii or the Carribean. After the websites (expedia, redtag, etc.) jacked up the price on trips to Hawaii, my spouse and I decided on Mexico. We scoured through the reviews on trip advisor and decided on Sun Palace due to the reviews and...
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OMG! I've never received such a well classified, orderly and in depth review. My respects!
Actually...we do appeal to couples with kids...of course, this time the kids stay home...or elswhere.
I am such a disorderly person with my thoughts that I am always amazed at those who have, as you do, the ability to be completely coherent and efficient. So...
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I've been meaning to write this review for a while but just haven't gotten around to it. That is a plus since we've returned to Mexico twice since then and now have two more resorts to compare them with. The resort is at the southern tip of the hotel zone which makes it nice since it is a couples only...
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It is never too late to write a good review. We thank you for your kind words on our resort and yes, it is further away from the hustle and bustle than the Beach Palace and strictly adults. You see, the further you go into the hotel strip the more kids you're bound to find. So we like our location...
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stayed for 6days.
we arrived to sunpalace the hotel lookes wery nice in the entrance.the
Front desk took a while but we were excited so no big deal.
I just don't get if there are so many in the front desk they can't make things fast.
And as we come averyone is trying to sale so many things for you...
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Two very conflicting terms. The issue at the Italian restaurant has been addressed but from your grading it would seem this was not the only situation you disliked. You basically graded all services as medium and though you do make some comments I would really appreciate if you could help me by sending me an e mail in more detail....
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This was my wife and my first trip to Cancun and we wanted it to be special. We decided on Sun Palace for our 25th Anniversary because we read reviews about how wonderful of an experience almost all the guests had. My wife can be a little particular when it comes to cleanliness and getting treated with respect if she...
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For first timers you have impressed me. Your excursions and comings and goings on our busses would make one think you're old hands at Cancun.
Thank you for a glowing recount of our resort, Isla Mujeres and Beach Palace. Since you mention it, not only is the bracelet cutting hard on guests. We also-no matter if reason tells you there...
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This review is very late. My wife and I went to the Sun Palace in Aug 2011.
This was our 3 visit since Dec. 2008. We usually go the first week in Dec. But due to the both of us starting new jobs we went in Aug. last year. My daughter and her husband recommended the Sun Palace the first...
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Our property is totally different to its old self, inside and out. It was totally refurbished with new equipment and installations. Its architectural design was modified to reflect straight lines, lots of natural illumination and sedute luxury. Also, it is-as I am sure you know-adults only, which it wasn't.
I am sure you will enjoy the concierge floors, they are...
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This was our second stay at the Sun Palace. We initially stayed here for our honeymoon last year and enjoyed it so much, we came back. One of the greatest things about this resort that makes it so wonderful is the staff. They are fantastic, so friendly, helpful, nothing is too much trouble and genuinely want to ensure you enjoy...
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