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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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Sun Palace
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4,158 reviews from our community

Traveler rating
    2,990
    821
    233
    72
    42
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89
3,449
10
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,222)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • Hebrew first
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    (4158)
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    (1164)
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There are newer reviews for Sun Palace
See the most recent reviews
Washington DC, District of Columbia
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 30, 2012

My partner and I have very high pressure jobs and are committed to getting away to relax and unplug. The Sun Palace was a choice that I will forever be thankful we made. This was the most relaxing vacation we've ever been on, with no complaints other than that we wish we had stayed longer. The resort is very gay... More 

Was this review helpful? Yes 11
pwinkler, General Manager at Sun Palace, responded to this review

Exactly what Sun Palace is! A friendly haven for frayed nerves and stressful lives. And that's why kids are not our guests. As much as everybody may love their and/or someone else's, having all the time to yourselves is what makes the magic here. We are very honored to have been able to provide the ambiance condusive to your happy... More 

New York City, New York
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 29, 2012

We stay at the Sun Palace as much as we can. This spacious, Couple's Only resort is so comfortable and well maintained. This all-inclusive resorts food is very good, with many restaurant choices within. The rooms are so nice, with amazing views from the balcony. The beach is awesome and access to their many other fine resorts, is a Big... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

I appreciate your kindness and good name memory. Most certainly the people you mention are amongst the best. It is the staff that makes Sun Palace what it is. Chef Edgar and his staff are hard at work on the food. Being an all inclusive is good business (and a good deal) but it does present challenges. In the non... More 

lincolnshire
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2012

we leave tomorrow, and will be having another week at the sun palace. We have had the best holiday of our life. full rating for food, accommodation, and the staff are fantastic. Brillllllllllllllllllllllllllllllllllllll

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for a very to the point review. If you had a good time that is all that counts. I found your comment on the rooms for the wedding you attended very enlightening. I do not think there is a single bad room at Sun Palace. There are bigger and a bit less so but no one can say... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 27, 2012

We have just returned from an amazing week at the Sun Palace and we have had an incredible time!! This is a smaller property, which we prefer. We know we had the option to visit the Moon or Beach Palace resorts if we wanted to spend the day at a larger property with more selection for restaurants, etc. but we... More 

Was this review helpful? Yes 11
pwinkler, General Manager at Sun Palace, responded to this review

Jeez! Thank us? Thank you! Once I had the fortune of taking part of some courses in the Cornell School of hotel Administration. There was a teacher, Mr. Blanc, who made a point of conveying that above everything else, even pay, people's highest reward is the satisfaction of a job well done. "Arbeitstoltz" the Germans so rightly call it. Pride... More 

Charlotte, North Carolina
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2012

My wife and I had a wonderful time at this resort. It was a very good place to go. We enjoyed the view from our room. The food was very good. We also like the shows the had there. I really liked the fire show they had. The staff and the other people were very nice. The room had telephone... More 

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

I so agree with your opinion of a phone in the toilet....until you're there and the damn thing rings. Hotels worldwide vie for the latest in comfort towards guest experience and many things are a fad, which in a few years goes out of use. I've got to tell you, as a hotel student many, many years ago I was... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 26, 2012

Still here now and it took 4 days of asking to get what was included in our honeymoon. Emailed management 2 days ago... No response. Hoping to get special honeymoon treatment, like champagne, rose petals, or the cute towel animals you see on here. We have got none of that, and it took 4 days to get our honeymoon cake.... More 

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Hello. Firstly, whatever it is we are here to take care of you. I understand our PR Manager was in touch with you this morning and you mentioned a room change and the Honeymoon amenities. Is this correct? We have taken steps to go over and beyond these requirements. I apologize for not being here, given that it was the... More 

Top Contributor
64 reviews 64 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 25, 2012

I had always been leery of going to Cancun because of its raucous reputation and was pleasantly surprised that the Sun Palace was luxurious, clean, laid back and quiet. Couples only, NO CHILDREN. There is an "activity" pool for those who enjoy loud music but there is also a "quiet" pool for those of us who just enjoy listening to... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

I appreciate the time each one of my reviewers takes to add their outlook on our resort. They are always very welcome and very interesting. Definitely the best way to run a business is through the eyes of your customers. The bad news is whale shark season is almost over but turtle season is in full swing and will continue... More 

Astoria, New York
Contributor
19 reviews 19 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 24, 2012

My girlfriend and I stayed for 6 nights during August. Just like the previous reviews, this hotel beat our expectations in so many ways. The staff at Sun Palace really go above and beyond to make your vacation experience amazing. This was our 5th time to the Yucatan peninsula, but the first time to Cancun - we usually stayed around... More 

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

Above all, thank you for such a raving review and the opportunity to serve you. I will steal your space for a few lines to dispel history: Cancun never was a Spring Break destination but back in 2001 when everything ground to a halt we had to survive and we did so by targeting the young market, 3 or 4... More 

Cordoba, Argentina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 24, 2012

This was our second time staying at the Palace Resorts, and we loved it, once again. We live in Argentina and stopped off in Cancun to celebrate my 40th. The food is spectacular especially at the Italian restaurant, and the poolside grill and the entertainment staff was incredibly endearing. We loved Edel and Valarie and our fondest memories of the... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

What a nice review. Thank you! I am very happy that you enjoyed our facilities but then, you seem to me like people who enjoy life no matter what. That is so great! Thank you for mentioning some of our staff and many of our services. Also, the photos you took are great. A little secret: Maids shouldn´t be making... More 

Cumming, Georgia
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 21, 2012

Just returned from a long weekend in Cancun at the Sun Palace. Definitely recommend this couples only resort. Booked consiege room and well worth the cost. Incredible views from room 624 with larger balcony than all. Customer service is top notch! Spa-couples spa phenomenal! Highly recommend

Was this review helpful? Yes 10
pwinkler, General Manager at Sun Palace, responded to this review

We are delighted that you had a good experience with us. We thank you for your kind comments on our property and hope to be able to enjoy a future visit to become one of your favored vacation destinations. It has been an honor to have been chosen by you and to know we fulfilled your expectations. With best wishes, More 

Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
Questions? Get answers from hotel staff and past guests. Ask a question

5,187 photos of this hotel

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Room/suite (872)
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Hotel & grounds (649)
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Family/play areas (20)
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Business center/function rooms (12)
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Bathroom (65)
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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (3)
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Room/suite (8)
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Other (5)
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