I've been meaning to write this review for a while but just haven't gotten around to it. That is a plus since we've returned to Mexico twice since then and now have two more resorts to compare them with. The resort is at the southern tip of the hotel zone which makes it nice since it is a couples only...
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It is never too late to write a good review. We thank you for your kind words on our resort and yes, it is further away from the hustle and bustle than the Beach Palace and strictly adults. You see, the further you go into the hotel strip the more kids you're bound to find. So we like our location...
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stayed for 6days.
we arrived to sunpalace the hotel lookes wery nice in the entrance.the
Front desk took a while but we were excited so no big deal.
I just don't get if there are so many in the front desk they can't make things fast.
And as we come averyone is trying to sale so many things for you...
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Two very conflicting terms. The issue at the Italian restaurant has been addressed but from your grading it would seem this was not the only situation you disliked. You basically graded all services as medium and though you do make some comments I would really appreciate if you could help me by sending me an e mail in more detail....
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This was my wife and my first trip to Cancun and we wanted it to be special. We decided on Sun Palace for our 25th Anniversary because we read reviews about how wonderful of an experience almost all the guests had. My wife can be a little particular when it comes to cleanliness and getting treated with respect if she...
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For first timers you have impressed me. Your excursions and comings and goings on our busses would make one think you're old hands at Cancun.
Thank you for a glowing recount of our resort, Isla Mujeres and Beach Palace. Since you mention it, not only is the bracelet cutting hard on guests. We also-no matter if reason tells you there...
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This review is very late. My wife and I went to the Sun Palace in Aug 2011.
This was our 3 visit since Dec. 2008. We usually go the first week in Dec. But due to the both of us starting new jobs we went in Aug. last year. My daughter and her husband recommended the Sun Palace the first...
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Our property is totally different to its old self, inside and out. It was totally refurbished with new equipment and installations. Its architectural design was modified to reflect straight lines, lots of natural illumination and sedute luxury. Also, it is-as I am sure you know-adults only, which it wasn't.
I am sure you will enjoy the concierge floors, they are...
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This was our second stay at the Sun Palace. We initially stayed here for our honeymoon last year and enjoyed it so much, we came back. One of the greatest things about this resort that makes it so wonderful is the staff. They are fantastic, so friendly, helpful, nothing is too much trouble and genuinely want to ensure you enjoy...
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We first stayed at Sun Palace before it was a couple's only resort. It was probably around 2004. It was definitely pre-Wilma. This is a smaller resort with a smaller pool area but a great beach. We stayed in a Presidential Suite with an awesome view and great patio furniture. The jacuzzi's are outside the room. Rain can be a...
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My husband and I stayed at Sun Palace for 7 nights and we got $1500 vacation money. We used it towards a room upgrade, couples massage and a bottle of wine. When we checked out one lady from the tour booking desk came and said we owed them $290 on some tours that we never took. It turned out that...
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I am very saddened when I get a "terrible" rating. Something must have gone very wrong for my property to be so downgraded.
You have every right to be angry because of the mistake made, I understand this. The employees go back and forth in Spanish because it is their native language and they do want to solve issues in...
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Hubby and I went for our honeymoon. Got the major VIP treatment. The place was totally clean, servers were amazing and best of all, we could visit all of the Palace resorts and restaurants via the FREE Shuttle. The workers here will go out of their way to answer any questions you have and if they don't have an answer,...
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It is about time to return...almost a year since you were last here. You must be needing a vacation.
We still have our excellent staff and have done a number of things to our spa treatments which I hope will meet with your approval. So...when?
Thank you for a great review, we always appreciate them.
With our fondest wishes,
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I just got back from a week's stay at Sun Palace in Cancun. It was truly the best vacation I have ever had. We booked the trip in January and every week I read the reviews on Trip Advisor to determine if I had made the right choice. I must say that some of the reviews were concerning so I...
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Me and my wife wanted to celebrate our 3rd anniversary in Cancun, vs,Bahamas,or Jamaica. We researched hotels in Cancun,using Trip Advisor, and wanted, a couples only ,all inclusive , room with a view of the beach. We were married in Bahamas at Sandals,Royal Bahamian(couples only, all inclusive). So we had some what of a idea what to expect from a...
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