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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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Sun Palace
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3,971 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sun Palace
See the most recent reviews
Top Contributor
76 reviews 76 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars NEW

We have just spent 10 wonderful days in the Sun Palace, we picked this hotel because we wanted adults only and we wanted a more intimate size hotel. On first impressions the entrance was attractive and we were greeted with a cool towel, bubbly and a flower..very nice indeed..good start. 4 lifts, we were on the top floor but never... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

Palace has one of everything. Big for families? Smaller for families? In Cancun? In the Mayan Riviera?, In Cozumel or Isla Mujeres? Or adults only? And the reason is precisely as you state. Bigger is not necessarily better when speaking of vacations. Better is what accommodates your personal taste. Being such a well traveled person your words have special meaning... More 

Pontypridd, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This review is from October 2013. Brilliant brilliant holiday, excellent hotel. Beach is amazing. Don't forget your sun block, I ended up looking like a lobster after one day without and had to bathe in aloe vera for two days afterwards. 35 degrees every day on the beach. Food is A1. Staff are superb. Can't say enough good things about... More 

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

And you didn't see fit to share the nacho recipe with us? Besides: Nacho is not even Mexican. It is Tex-Mex. As are burritos and fajitas. You should have attended the Chef's dinner. Now, that is Mexican fare! Thank you for such dear words on your stay. It is obvious that despite the vicissitudes of our nachos you had a... More 

Halifax, Canada
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my first visit to Sun Palace. S- Superior service U- Uncustomary Service N- Noteworthy Staff P-Phenomenal Food A- Amazing Room Service L- Lovely comfortable beach loungers A- Awesome beach C- Choice spirits E-Exceptional everything! Did I mention the service was great? :-). I wish I could recall the names of many of the staff that served and assisted... More 

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

I try to answer something funny or gracious, or witty or appreciative. At this point you left me out of anything to say that is not reflected in the kindness of your comments. Simply: The best. pwinkler@palaceresorts.com More 

20 reviews 20 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Flight was delayed and was put up in this hotel for the night. Didn't think it was going to be as lovely as it was. Was given a room with a huge balcony with a hot tub and 2 sun loungers that overlooked the beach. Beach wasn't that great, but bearable. Ordered room service for dinner and breakfast and both... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I spent a week at Sun Palace returning to frigid NY on Feb. 20. My I arrived Friday afternoon and my daughter didn't get to Cancun until 11:59 pm so didn't arrive at the resort time close to 1am Saturday. I was originally worried about her late arrival time (isnt that what mothers do) but was lucky enough to have... More 

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Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Having read many reviews about Sun Palace it really was a no brainer choosing this resort as our honeymoon destination. My wife to be & I will be staying from the 27th May 2015 & we are really looking forward to a dream honeymoon. Rest assured I will report back here hopefully with rave reviews!!!!!!!!

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Write away! If a honeymoon is not great, then we're all in trouble. See you soon, Our best wishes, pwinkler@palaceresorts.com More 

Watertown, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

So far, I am giving the Sun Palace 5 stars! My husband and I are scheduled to visit from Feb. 27th to March 8th, so there WILL be a follow up review to go over the details. However, so far, every thing has been great. It was very easy to book a room - even with rooms going like hot-cakes... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

I am putting my money down on your having a great experience. At least we will do our utmost. I recommend to use your husband's e mail to make your post comments. From what I know, Trip Advisor only admits one comment per IP every three months. Come on down and bring your best relaxing suit. Cordially, pwinkler@palaceresorts.com More 

4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived after a long flight, terrible delays at immigration, baggage, etc, but thankfully a short airconditioned private taxi to the hotel. I might add here, that we did not book the private taxi and were expecting a coach. However, this was ace, because we were the first to be greeted at the hotel and had all the attention -... More 

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

A great review with a very unpleasant theme: Drugs. Since when I appear, the vendors all but disappear, I've never been in a position of being offered anything, much less drugs. I wish I had, I'd love to bring the full force of the law to a couple of these people Make no mistake: Anyone selling drugs is being supplied... More 

Parkton, Maryland
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, staff was the best, food was great and best of all no kids running around so we could just relax and enjoy. Only down side would like them to forget disco its dead and play a little more 50s 60s & 70s music since the crowd is mostly 40 and older we are not dancing to play that... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Parents need time away from their kids and kids need time away from their parents. Which is why Sun Palace exists. Thank you so much for validating the principle. We now have a disco, usually on Wednesdays, to try and satisfy our clients' partying mood. It is really on a tryout. That is , if you like it we leave... More 

14 reviews 14 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me say that I have reviewed the Sun Palace at least three other times after we have visited. That said I wish I could give this review a 6th star. This year my wife was six months pregnant with our first child when we visited. Given this we were anxious about travelling, her comfort, etc. So why the sixth... More 

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#3 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#6 Romantic Hotel in Cancun
#17 Family Hotel in Cancun

5,021 photos of this hotel

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Dining (619)
Pool/beach area (1086)
Hotel & grounds (632)
Room/suite (849)
View from room (368)
Bathroom (64)
Family/play areas (19)
Business center/function rooms (12)
Videos (8)
Other (1070)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (264)
Amenities (11)
Beach (8)
Concierge Level (31)
Junior Suite Ocean View (29)
One-Bedroom Presidential Suite (73)
Pool (16)
Restaurants and Bars (35)
Superior Deluxe Ocean View (33)
The Hotel (28)

Management photos: Courtesy of the property manager

All management photos (30)
Hotel & grounds (9)
Room/suite (8)
Pool/beach area (5)
Dining (3)
Other (5)
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