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Sun Palace

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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4,510 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,322)
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Wilmington, DE
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you are looking for a solid 4* Adult Only resort with a small, casual resort feel, then this is place for you. I've definitely passed by this place in past visits to the area, and just thought it was Condos. With that said, once in the Lobby it is a nice are to check-in with a cold towel, champagne... More 

Was this review helpful? Yes 1
Fontana, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got back from the Sun Palace in Cancun. The room was very nice. Beautiful view. Overlooked the pool and ocean. Staff was very friendly. Food was excellent. We stayed here because we had stayed at the Beach Palace 10 years ago, and we enjoyed that stay, but the Beach Palace is a family resort. Sun Palace is adults only,... More 

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind remarks. I don't know if the one point we missed in your case is on account of the TV programming but we've now recently installed new tv screens with "Apple TV" in the hotel (although this particular feature is only available in concierge rooms). Also, we have HDMI cables galore, should you require one. So... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My second time in Cancun and let me tell you the Sun Palace offers a refreshing alternative to the Mega Resort feel while still offering all the amenities. The resort has a relaxed vibe that differs from the hustle and bustle of some other beach resorts. The interior of the hotel exceeded what I expected based on pictures. The staff... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

It irks me to get 4 points from an otherwise perfect comment. I don't know about the points: Some love them and some don't. But what is a definite is that they are an add on, which as you experienced may or not be used, depending on what you desire. However, definitely, I thank you for your kind words on... More 

Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Me and my boyfriend travelled to Sun Palace Cancun in July 2015 and choosing this hotel for our holiday was one of the best decisions I have ever made. The hotel itself is immaculate and well sized. Not so big you will never get round it but not so small there is nothing there - it was perfect for our... More 

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

What you describe so beautifully is what we do. We try to have as many satisfied guests as we can. It is in our nature to work in a happy place. Thankfully, most of the time is a happy time if you work in the tourism industry. Sure, there are conflicts, failed expectations and such but all of this fades... More 

Killeen, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Cancun Vacation trip was so awe sum and experience with sun palace resort was simply unbelievable. Each and every service was just so good to explain!!! Housekeeping service i loved it.. Twice in a day they clean the rooms. Even the Restaurant and bar service was so good. We loved staying there and Thai food and breakfast was so yummy..... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

We are most indebted for your kind words. However, relative to huge, next time you come take some time to visit the Moon Palace. That is humongous. Cleanliness is the first order of things when managing a hotel. It simply is not acceptable to have an unsanitary resort. We will look forward to hopefully another visit of yours. Our warmest... More 

pittsburgh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

first time at Sun - have been to Beach Palace over 15 times (it is one of our favorites because of the staff) but felt we needed to try something different (Beach is sometimes noisy with other guests not remembering their manners) Sun was extremely quiet (except for the room service carts in the early am). Room had a spectacular... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

If there is one thing I have no sens of humor with its hygiene. I've had a revision made of all items mentioned, thankfully not finding any flaws. That should've never happened. And for this I profusely apologize. We want to be your couples choice and will do whatever it takes to be so. Thank you for your comments, the... More 

Caen
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We leave today after a 10 day stay. My Spanish has expanded at least I can say 630 for our room# lol Generally the stay was very nice. Here are some positive and not so positive comments. Positive : Food was good. In particular the Alamo rest was good in the evening. The Thai was second place but the Italian... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for a very well rounded general outlook of how you view our resort. We've been changing the wheels of service carts to pneumatic to reduce the noise. Downside is that being larger they destabilize the carts. As to picking up room service trays in hallways, our aim is to have none at no time. Certainly 7 to 8... More 

Ontario, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

I am late at writing this review but wanted to share my experience as some reading this now may plan on visiting during the time of year that we did. This has been our 4th visit to Mexico and stay at 4.5-5 star resorts, with those we have stayed at I would put this resort up with a 5 star.... More 

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

Thanking you for your very kind words, let me address two issues: Wristbands: I hate them! But to-date there is no better way of making sure our guests are indeed our guests. In a "traditional" hotel the worst that can happen is that someone uses the pool and towels. In an all inclusive they can have food and drinks. That... More 

Owings Mills, Maryland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am so glad that we switched our reservation to Sun Palace at the last minute! The staff was extremely friendly, shout out to Maurico, Carlos and Enedino!! The property was immaculate, the food was good (the romantic dinner was GREAT), the beach was well maintained, the pools were perfect (loved the swim up bar and pool parties), drinks were... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

I think it was Napoleon who said: "To remember is to relive." How wonderful for us that you have etched Sun Palace into your good memories. We can only hope that these remembrances will in time convince you to repeat the trip to get more good memories. Thank you for a gorgeous description of a great vacation and for allowing... More 

Birmingham, Alabama
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is great for your adult vacation! When you arrive your given a cold towel, a beautiful flower and a juice drink. Rooms are beautiful and very clean. We were on the 2nd floor room 211 with a great view, but all rooms had a great view! They supplied blow dryer and flatiron along with big bottles of Chi... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Very interesting description and wonderful title. We certainly try to live up to our Palace calling. It is indeed good to know we did in your case. One thing that pulled my eye was your description of food. Something was missing from how we cook as per your comments. I think in trying to please everyone we've come to an... More 

Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
Questions? Get answers from hotel staff and past guests. Ask a question

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Dining (696)
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Hotel & grounds (669)
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Room/suite (903)
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View from room (394)
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Pool/beach area (1152)
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Family/play areas (22)
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Business center/function rooms (12)
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Bathroom (68)
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Videos (8)
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Other (1336)

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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (3)
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Room/suite (8)
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Other (5)
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