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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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3,863 reviews from our community

Traveler rating
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    765
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,112)
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Greenville, Wisconsin
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is our 6th year at the Sun Palace and after another awesome week we will be back for a 7th! The only downside is when the week comes to an end and they remove your bracelet. From the moment you arrive you are made to feel very welcome and because this is our 6th stay it does feel like... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I just got back from a 7 day trip to Cancun. I cannot say enough amazing things about this resort and the people who work there. The service is unbelievable, everyone is so kind, always has a smile on their face, and will go out of their way to make sure you are happy! We never heard... More 

Was this review helpful? Yes
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sun Palace from January 14 to January 21, 2015. The check in was easy even though we arrived a little before the check in time of 3 pm. ROOM - They let us look at two rooms in order for us to decide which one we would prefer. We chose a room on the second floor... More 

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

Enjoyed your review very much. An easy read and well ordered thus touching on all subjects important for someone looking to travel to Cancun. I am very happy to see that even though we are running at full tilt, our staff was punctual and quick to remedy any mishaps as well as to offer assistance. Sometimes, I confess, I have... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great place!! Doesn't make you feel like your in Cancun 10 years ago! Its a New cleaner Hotel. Very Fair for the price. Very clean and safe place with a beautiful views ! I'm Not always the biggest fan of Cancun anymore, but this place is defiantly worth it! Great food, quiet place, and lots to do OFF the resort... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Ah.... I didn't quite get what you wanted to convey. But I do thank you for your kind opinion. Did you like Cancun more ten years ago or did I misunderstand? Cordial respects, pwinkler@palaceresorts.com More 

Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Even if the weather wasn't in our favour, we had a great Trip! The food was great and had a lot of variety. The hotel rooms were spacious, impeccable and we could order room service! The hot tub on our balcony was a plus and really convienient since there were not one on the resort. We played volleyball all week... More 

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Frankly, weather has gone a bit mad here of lately. Winter is the season for cold Northern winds...of course, "cold" in Cancunian means in the worst of cases 17 °C...Fahrenheit, you figure it out...it is that plus ( or maybe minus) 32 multiplied by 9 and divided by 5 or multiplied by 5 and divided by 9... This is why... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

This review is a bit overdue, but I suppose it can never be too late! First off, my apologies go out to all loyal TripAdvisor users, I've taken advantage of your reviews, without having posted mine. It's catch-up time... This review is designed for those undecided TripAdvisor surfers... you know, the ones who have narrowed down their vacation destination, but... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Sun is assured from 7 a.m. on, depending where you sit. And sometimes, after seeing many of my guests looking medium well done I have to ponder why such health conscious, intelligent and beautiful people as my patrons would go do that to themselves. I know it is a great ego trip to go back home looking tanned and healthy... More 

Winnipeg
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 2nd trip to the Sun Palace..We work retail in Canada and we really need the break! Everything about this place is great.! We got the room we wanted, the staff actually want to be there and everything was smooth! Love ya and will be back next year for 2 weeks!!

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Always an honor to see you again. You light up this place! The best is that we didn't fail you and that you will be back. There is no more that needs to be said. Thank you so much for your kindness. We will look forward to next year. Be safe! With big hugs, pwinkler@palaceresorts.com More 

Montreal, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went 2nd week of January with my girlfriend. I had already been to other Palace resorts, so I knew we were in good hands here. From the moment we arrived, we knew this was going to be a great week. We had a gorgeous room on the 7th floor, right on the beach. Great view, and at night you can... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

I enjoyed your description very much. We are the best resort for the right persons. And this is a very hard equation as I know how difficult it is to choose when you haven´t been. Which is why I make it a point of signing these answers with my e mail, so you may ask questions and get answers from... More 

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I returned last week after a stay at the Sun Palace. As mentioned by another reviewer, it really is all about expectation. If you go in expecting 4 stars, you will be pleasantly surprised. If you expect more then that, you may be disappointed. We had a nice time and did not let the little things get... More 

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Please accept my apologies for the hiccups. They are not intentional but I am sure you know this. However, certain things will be summarily addressed. We've made a major expenditure on linens so I'll find out what your room was. No way am I going to have sub-standard linens in any guest room. We are addressing the smoke issue and... More 

Newmarket
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel: We were looking for a quieter adults-only resort for a relaxing get-away, and this fit the bill. We knew from reading prior reviews that this resort was away from the action of downtown Cancun and did not have a lot of nightlife, but this suited us perfectly. Hotel was at capacity but never felt crowded. Beach was wonderful, and... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for a very complete and well rounded description of Sun Palace. Distances are a bit deceiving. If you come form a larger city, firstly you are used to the traffic rather than distance. Let me put it this way: From the beginning to the end of the "hotel zone" boulevard, which is ca. 23 kilometers long it will... More 

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Amex, Despegar.com, Priceline, Expedia, Odigeo, TripOnline SA, Tingo and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#3 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#6 Romantic Hotel in Cancun
#18 Family Hotel in Cancun

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