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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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Sun Palace
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3,737 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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St. Louis, MO
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are staying in sunny Cancun at Sun Palace. The staff is amazing! Extremely helpful , hard working, always with a smile. Food has been great! Have not been disappointed at any of the venues. One very unique thing they did that was so over the top for us. We decided to dine at all the restaurants for one course... More 

Was this review helpful? Yes 4
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is taken from the website: Sun Palace A romantic getaway Sun Palace in Cancun, is a luxury all inclusive, couples-only oasis and winner of the TripAdvisor Travelers' Choice Award for Top Hotel for Romance. Set in one of the hottest destinations in the Mexican Caribbean, Sun Palace showcases Cancun's turquoise waters and powdery white sandy beaches. Ideal for those... More 

Was this review helpful? Yes 7
Orange County, California
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I thoroughly enjoyed this hotel. The hotel is about 15 min. from CUN airport. Steps away from the beach. The water is calm and warm. Laying out on the beach is much more entertaining compared to the pool areas. The food is mediocre.. don't expect much. The staff were all friendly and accommodating (except for an issue... More 

Was this review helpful? Yes 4
Mexico City, Mexico
1 review
3 of 5 stars Reviewed 4 days ago NEW

The location is great, however, for the price we paid we didn't expect such a small resort with small pools. When there are activities in the pool might feel crowded. For breakfast, lunch & snacks the food was very good, but for dinner it was not. Few choices in the menus of the restaurants in resort and the flavors weren't... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Trip Advisor , our own web page and other resources are at your service to get the feel for the type of hotel you would be booking. We are indeed of the smallish size. Which does not mean that our service and accommodations should be worth less than a bigger venue. You pay for quality, not size. I am sorry... More 

Omaha, Nebraska, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I and another couple went last week for a fun couple's week and we loved Sun Palace! First of all the service is outstanding. Alberto is such a great waiter and we enjoyed talking with him throughout the week. Even when we didn't get a table in his section, he would come over and greet us, bring... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your very kind words on our resort. It is always a pleasure to know we've met with your approval and that some of the staff went over and above. As to the hot tub options, in your room or at the Spa: Wouldn't you say that is more than fair? However, I have requested the engineering department... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel service was great . Food was delicious and numerous choices. Loads of security at the entrance. Our group of 2couples Felt very safe there. A good chain of hotels could stay /eat out at other branches also.

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Thank you very much for taking the time to reivew us. If you can, please let us know what was missing to make yours a 5 point stay. Your input is very valuable. Best regards, pwinkler@palaceresorts.com More 

Grande Prairie, Canada
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I rated this resort as a 5, but feel it was closer to 4.5 (but there are no half points on trip advisor ;) We had a wonderful time at the Sun Palace, can't say enough great things about the staff! Lesli at the beach was so amazing, always made sure we were taken care of, knew our names and... More 

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

To say you covered all points is an understatement. We really appreciate the time you took to let us (and of course, possible clients) how you felt about our resort in quite a bit of detail. It is more than we can ever ask for. Takes the guesswork from what we have to do to earn that half point you... More 

Auburn, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Booked here for the adults only aspect and on the hotel strip for the pretty beach. We're given a corner room with ocean front views. Rocio the concierge handled the spa and check in efficiently. The beach is pretty but the pools are very small and felt like a concrete sunbathing station. The food was basic and not to our... More 

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

We are sorry not to have been what you expected. Indeed we are a smaller hotel and most of our guests like this. It makes for less distances to all our services. And the lobby is commensurate to our size. Thank you for giving us a try. Sincerely, pwinkler@palaceresorts.com More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We came back from the Sun Palace on the 12th December after our 4th Visit returning. If you are in doubts about coming here look no further this place is perfect in our experience you pay for what you get and the sun palace is top of our list in quality and holidays expectations. Firstly upon arrival we was greeted... More 

Was this review helpful? Yes 2
Red Deer, Canada
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This review is a little late... although it says Nov 2014, it was actually Nov. 2012. My wife and I had an absolutely wonderful time in Cancun, and particularly at the Sun Palace! Our room was fantastic, with a beautiful view of the water and beach, facing north. We met great people from all over (especially one couple that had... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Sometimes life is just too hassled to dispense with minor things such as reviewing your vacation. In the end, you did it and we couldn't be happier with your comments. We hope to be selected again. See how you feel about all the new goodies we have. Thank you for not forgetting us. Best wishes, pwinkler@palaceresorts.com More 

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#3 Spa Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#6 Romantic Hotel in Cancun
#18 Family Hotel in Cancun

4,882 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (4589)
Pool/beach area (1048)
Hotel & grounds (617)
Dining (612)
Room/suite (801)
Bathroom (57)
View from room (358)
Family/play areas (18)
Videos (8)
Business center/function rooms (12)
Other (1058)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (264)
Amenities (11)
Beach (8)
Concierge Level (31)
Junior Suite Ocean View (29)
One-Bedroom Presidential Suite (73)
Pool (16)
Restaurants and Bars (35)
Superior Deluxe Ocean View (33)
The Hotel (28)

Management photos: Courtesy of the property manager

All management photos (30)
Hotel & grounds (9)
Room/suite (8)
Pool/beach area (5)
Dining (3)
Other (5)
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