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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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$1500 Resort Credit
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1 room 1 adult
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Sun Palace
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4,907 Reviews from our TripAdvisor Community

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Winnipeg, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

This was my boyfriend and I's first time at an all inclusive resort. I spent hours and hours searching for a good hotel and I am so glad I found this one! It is a couples only resort which was very nice. The hotel is located at the beginning of the hotel zone so we got there pretty quick from... More 

Helpful?
Thank loracjt
Santa Fe, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was my first time to Cancun, and the Palace Resort made it Fantastic!!!! The food was great....the accommodations were excellent and I cannot say enough about the staff. Everyone from the Guest Services staff ,to the wait staff , to the Spa Staff & housekeeping staff were the BEST. Everyone seemed to be happy working there and enjoying their... More 

Helpful?
Thank mfl570
Queensbury, New York, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I went to the Sun Palace for a relaxing vacation and it surpassed our expectations. We were at the concierge level and any request we asked, they were willing to accommodate. Many things we asked for, like chocolate-covered strawberries, were not on their menu and they still went out of their way to make sure we were... More 

Helpful?
Thank Maha W
Aurora Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is a nice quiet resort for couples only. Great beach and nice pools. Food at dinner was excellent. The buffets at breakfast and lunch were good but ordinary. Service was excellent throughout the resort. Internet access was the best I've ever had away from home. Rooms need some renovating, but were clean and comfortable.

Helpful?
Thank DXCC
Ft. Smith, Arkansas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I have stayed at the Cozumel Palace many times. This was our first trip to the Sun Palace and we were not disappointed. All of the restaurants were very good and the service was great. No reservations are required for the restaurants, but sometimes they would get busy and there would be a short wait. We still preferred this to... More 

Helpful?
Thank JTown
Kamloops, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We ended up going to Sun Palace through an Interval Exchange. We were told that all we had to do is pay the "all inclusive" fee and in return we would get a $1500 USD resort credit. Perfect or so we thought. The resort credit had limits on how much we could use ie. Spa limit of $300. The choices... More 

Helpful?
3 Thank GirlFridayThea
Jersey
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have been to Sun Palace about 10 times or so, and cant wait to go back again! From the excellent staff....Eri and Nancy in guest relations are awesome, Always our favorite server Ricardo, and Lester did an awesome job at the Concierge dinner! The staff at Sun Palace is truly what separates it from the other Cancun hotels we... More 

Helpful?
Thank flyers1173
Port Saint Lucie, Florida
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I know we're not too Bright but hope is eternal! We keep putting more money into Palace hoping things will get better. In the beginning as founding members, we weren't subjected to the 1500 resort credits and got many perks that are no longer offered. Before you could go on almost any of the excursions but now it is limited... More 

Helpful?
5 Thank Lindy68
La Monte, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We have visited many different resorts in the United States and abroad. We always seem to come back to Sun Palace. The resort is small and is very easy to navigate. Some people may not like the limited number of restaurants but we have never had a problem finding a good meal. It is especially nice to not worry about... More 

Helpful?
2 Thank James R
Troy, Michigan
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our longest trip away from the kids (8days) and we were so glad we chose Sun Palace for our winter getaway. My husband chose to upgrade us to a Concierge Level room. The hotel is really nice, small enough to get anywhere quickly yet large enough to never seem full. The location is convenient – about 15 minutes... More 

Helpful?
2 Thank Rebecca T
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