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All 175 Cancun hotels

Sun Palace

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace

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Ranked #6 of 175 hotels in Cancun
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3,148 people have reviewed this hotel

Traveler rating
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    624
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Bennettsville, South Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed today NEW

We vacationed at Sun Palace from April 12th through the 19th. This was our 12th visit there and we plan to return many, many more times. We are convinced that there is not another resort that will treat you, comply to your every need, and absolutely spoil you rotten as the Sun Palace does. The food is out of this... More

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Long Beach,NY, United States
2 reviews
5 of 5 stars Reviewed today NEW

My wife and I just got back from one week at Sun Palace. OUTSTANDING. This was our third time there. We loved it again. The main reason-the staff. I cannot remember all, but some of the most noteworthy were: Augustin who kept the pool activities and volleyball going. Santos, Mario and Karina who worked tirelessly to bring us our drinks... More

Was this review helpful? Yes 1
Edmonton
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived at the Sun on April 8th for a 7 day stay to be followed with a 3 day stay at the Le Blanc (a separate review). Our transportation from the airport, which was included, was very quick and we checked in around 7 pm. Check in was fast and we were assigned room 331. Our room was huge... More

Was this review helpful? Yes 2
Newcastle, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

this is the best holiday ever!!we went last year in sep 2013 and have just booked to go back this sep cant wait all the staff we do anything for you food is great rooms are great loved every min cant wait to get back there

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Herndon, Virginia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Well, this is a great place to relax and get some sun in December. This was our 3rd time at this hotel, so we absolutely love it! You get excellent service, the liquor cabinet gets restocked every day, there are 3 restaurants to choose from, plus nightly shows. However, like others have mentioned, there are signs of wear and tear... More

Was this review helpful? Yes 1
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I just finished a wonderful week at Sun Palace. We are Palace Resorts members and I have to say that Sun Palace is my favorite Palace resort. We decided to travel light and had no checked luggage. Wow what a difference! We cleared customs and were out of the airport in, at most, ten minutes. Our concierge,... More

Was this review helpful? Yes 1
Finger Lakes Wine Country Region, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Sun Palace April 14 through April 20 for our honeymoon. Our transport from the airport with Olympus was wonderful. The driver was welcoming and was more than happy to answer questions on our drive. Upon arrival we were greeted by two men at the front door--I don't remember their names-- but they were... More

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

More importantly than the rating are the two issues which inconvenienced you. We want perfect honeymoons for perfect couples and it is a shame that two people with attitudes marred your totally enjoying this event. Other than these, your comments are very sweet and caring and we thank you for them. We will make sure to compensate those employees whom... More

Long Beach, California
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Another trip to Sun came to an end last week. . . One of my favorite hotels is showing some serious signs of dilapidation, unfortunately. Exterior is in desperate need of a paint job, pool tiles loose and pools need to be re plastered, just to name a few things. On a positive note, service was fantastic as always. From... More

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pwinkler, General Manager at Sun Palace, responded to this review

I do thank you for your comments but, I am so tired of getting the rap for these issues I do have to explain, once again: Paint: Blame Sherwin Williams, who has miserably failed in its now second attempt to do a decent job on the façade paint. The paint is not 6 months old and it has started peeling.... More

Niagara Falls, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited this hotel on a day trip from Moon Palace for a 1/2 day. The bartender at the pool was very nice and helpful. The view from the roof was amazing! This was not a 5 star hotel. I would say it was more of a 3.5 star resort.

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pwinkler, General Manager at Sun Palace, responded to this review

Hello and thank you for your comments. I am a bit curious about the view from the roof. Are you sure you are talking about Sun Palace? If you were visiting then you didn't have a room here. And we have nothing but rooms in our uppermost floors. How did you get to see a view? pwinkler@palaceresorts.com is my e... More

WV
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family and I are eagerly awaiting our 6th straight trip to the Sun Palace in July. The atmosphere, staff, food, service, and overall experience you receive at the Sun Place is hands-down the best experience we have encountered.

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pwinkler, General Manager at Sun Palace, responded to this review

And we are just as pleased to have you back as always. You are always a welcome sight for sore eyes. We shall make of this trip the best one yet! Remember, if you require anything, please let me know. See you soon More

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Business Hotel in Cancun
#8 Romantic Hotel in Cancun
#19 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Official Description (provided by the hotel):
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Also Known As:
Sun Palace Cancun
Sun Palace Hotel Cancun
Cancun Sun Palace

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