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All 175 Cancun hotels

Sun Palace

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #6 of 175 hotels in Cancun
A recent review
5 of 5 stars reviewed 2 days ago
Bill L Lee's Summit, Missouri
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3,129 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Lee's Summit, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed at the Sun Palace for our 30th wedding anniversary trip in April 2014. When we entered the front lobby we were pretty amazed at the size and scope of the place. Not to mention being greeted with cool towels and champagne! The first things we noticed were, 1. The friendliness of the staff, and 2.... More

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been Palace Premier members for over 25 years, staying at most of the Palace Resorts. The Sun Palace is the still the best. Mr. Winkler, GM, runs a great resort that caters to adult couples of all ages. The staff, food, rooms, facilities and special events like the "Chefs Dinner" are excellent. We contrast this to the Beach... More

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Senior Contributor
26 reviews 26 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

we celebrated our 15th anniversary here. We had an awesome time. We love it the resort was very small and intimate.the food was good the drinks were good and the staff usually went out of their way to cater to us. We had a beautiful ocean view from our balcony, very peaceful. We really enjoyed our time here and would... More

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was my first time in Mexico, let alone Cancun and I am so glad that we stayed at the Sun Palace. The staff is very friendly and helpful... They completely spoil you. (I'm pretty certain that more than half of the staff knew my name by the end of my stay). The food is excellent (absolutely love the endless... More

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Little things that become so important: For over a year now we've been experimenting with different aromas piped into the lobby. But since no one mentoned them, we kept changing them. Until your comment. Thank you! And thank you for your very kind comments on our resort. I will be awaiting your return and ask you to please let me... More

New York City, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great, civilized, peaceful resort with wonderful views. Per other recommendations, did upgrade to concierge level which included a 25 min back massage, a lounger on the balcony and room with a sweet view right over the ocean. I rated 4/5 stars as i don't think its a "5 star" resort, but still very good. Good food and drinks for an... More

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pwinkler, General Manager at Sun Palace, responded to this review

I rather like your description of "quiet and civilized". That, we are. As to our not being 5 stars: Would you mind telling me a bit more? This is information we will use to better our product. Is it the physical layout or our services? Would you drop me a line at pwinkler@palaceresorts.com ? Most appreciated. More

Brockport, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and i spent 5 days at Sun Palace in April. We could not say a bad thing about the time we spent there. We felt like we were spoiled during our stay and not having to worry about a budget or what the price of things are took the edge off. We have been bragging about the resort... More

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your shining review! Though 5 days is a short time as you so very well pu it: Takes the edge off work. I feel funny talking about this but if you wamt to become members without the presentation there must be a way to do it. However: Wouldn't you like to know what this all entails? I... More

Manorville, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 2nd visit to Sun Palace. Everything was just as good as the first time. We stay in the Presidential suite #401 which was excellent. The food,servers and every employee were just wonderful. We never did without. The beach was excellent but did have to get up at 7am. to get a good spot but stayed all day.... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

You have a special knack for enjoying life. The girls at PR have a special talent for festive decorations. Simple but meaningfull. This is one of the things we love to do for our guests given the occassion. I hope you will continue to come back with your special way of enjoying things. Please let me know when. Receive my... More

Sandpoint, Idaho
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our third visit to the Sun Palace and we were there 7 days, the first week of April 2014. We loved every minute of it from Juan Daniel's smile and wonderful beachside drink service to Marcelo's energy on the volleyball court and the excellent experience at the Hard Rock Hotel Brazillian BBQ, we were served better than expected... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Quite the contrary. Thank you for choosing Sun Palace as your return vacation destination. Customers who return many fold times are always greeted with more of a sense of recognition. The staff not only remembers you but there are those who have the ability to remember your favorites. Just as if you were going home to the people you know... More

Shelton, Connecticut
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I traveled here on our Honeymoon in October 2013 and we had an amazing trip. We upgraded our room to concierge level at check-in and were not disappointed (we had THREE balconies!), a concierge on our floor, turn-down service, the works. We truly felt like we were treated special even though there were many other honeymooners around... More

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

You threw me off my chair! When I saw the "use the credits to upgrade" I started chasing everyone down. Credits are no longer valid for upgrades. What happened? Then I realized you were here in October of last year. Best regards, More

Regina, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here from April 2-9 2014 and it's so relaxing here. Never a race for chairs on the beach, spa was incredible! Food.... Well I think I gained 5 lbs this week it was so amazing! If we needed a week to just be with us, lay on the beach and indulge in good food, we are coming back!!

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Business Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#19 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Official Description (provided by the hotel):
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Also Known As:
Sun Palace Cancun
Sun Palace Hotel Cancun
Cancun Sun Palace

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