We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Cancun hotels

Sun Palace

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Hotel website
Hotel deals
Hotel amenities
Announcement
Best Rate Guarantee
Save Saved
You added Sun Palace to your Saves list
Sun Palace
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
91%
Ranked #4 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Aimee L
  • Overview
  • Reviews (3,430)
  • Photos (4,565)
  • Similar Hotels
  • Amenities
  • Q&A (3)
  • Room tips (953)
  • Location
  • More
Write a Review

3,430 people have reviewed this hotel

Traveler rating
    2,471
    674
    187
    61
    37
See reviews for
71
2813
8
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (953)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for 8 days in July and this was by far the best vacation we've ever had. The rooms were nicely decorated with beautiful views of the beach, and house keeping always had the room thoroughly cleaned by lunch. The food was fantastic- we eat out at nice restaurants often, and felt the food, even... More

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We love palace so much we joined the membership this trip around, the service is really amazing!! Every single employee seems actually delighted to help you. The rooms are beautiful and the jacuzzi is a joy. The common areas and bars were all outstandingly clean and smelled great. The only negative (which was no big deal) was the amount of... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is one of the best locations I've stayed in cancun. Prices could run from the $400+ per night but is worth the stay. Not only do they pamper upon arrival but they just don't know how to say NO to their guests. i had a great stay with them i would truly come back as many times as i... More

Was this review helpful? Yes 1
scotland
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Sun Palace for 14days and had a wonderful time. We went there to celebrate 50th birthday. Lovely cake and sparkling wine in the room. We had a jnr suite which was hugh with wonderful oceanview. Apart from the fantastic beach the best thing about the hotel is the staff, everyone had a smile and a friendly greeting.... More

Was this review helpful? Yes
Los Angeles, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have stay in hotels that have amazing views, amazing pools, or amazing restaurant but this has them all in a compact location not to big so you will get lost not to small just right size is jewel for couples and the service for included is excellent I definitely coming back to here again.

Was this review helpful? Yes
New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed in the Sun palace for seven nights from July 12 to July 19 for a second time. This vacation I brought along my wife's aunt he sister and brother in law. While we were there we was Celebrating my wife' s brother in law birthday. The staff's attention to detail made his birthday a day he will never... More

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

This is what we do! Both persons you mention, to my delight, haven't been with us too long. Which means that as a team we are succeeding in generating new "Sun Palace" values. It takes anywhere from 6 months to a year, depending on the position and the person for someone to feel comfortable in their job. So the fact... More

Watford, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a 2 week stay at this amazing hotel. I holidayed at the Sun Palace with my husband (we are celebrating our 30th wedding anniversary) and his sister (celebrating her 60th birthday) and her husband. Upon arrival we were offered to upgrade our rooms to a Presidential Suite. We were shown both rooms and whilst our... More

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

Presidential suites have the best views. They are very recommendable for two couples who know each other well. And they are so large! Finally we are starting to see the end of the painting of the outside part of the building. I am the happiest of them all! Two years in the making, trying not to bother customers and make... More

Dublin
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here in July for the last 5 nights of our honeymoon. We were blown away by the service we received during our stay. The staff literally could not have done enough for us. In addition to the amazing service, the food was fabulous with great options to suit various preferences. The beach was just beautiful and the service... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

How different and unique people are and how important it is to be thorough when researching a travel accommodation. Totally per chance, your fabulous review comes after a disastrous one, written by guests who didn't take enough time to think if ours was the place they wanted to be. Making an opinion on where to stay is not easy. Especially... More

Oslo, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We booked two nights in Sun Palace to close our road trip through Mexico. We have been so bored that we could not believe some people were actually staying in Sun Palace for two weeks !! The bedrooms are nice and clean but: - The food is pretty bad (special mention for the Italian restaurant, REALLY BAD) - The drinks... More

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Not one of the best reviews we've gotten but thank you anyway, all reviews help us to better understand our different types of guests. Two things caught my eye: You definitely were looking for another type of atmosphere if what you wanted was a booming night-life. Our guests come to rest and relax. The other is your mention of plastic... More

Thunder Bay, Ontario, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at Sun Palace in January--in the middle of the coldest, snowiest winter I've ever experienced in Canada. We were pampered and catered to and I hated to leave. From the phenomenal room, to the delicious foods, to the relaxation of the beach, this trip helped me get through the rest of the winter. I want... More

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

Most fetching words. I guess you have to be born in a place where there is a Winter with snow and all that. Being from Mexico I can only imagine how it is. But there are, as per many who live in northern latitudes, many good things about Winter. On the whole, I'll stay here, though. So I will wait... More

Owners: What's your side of the story?
If you own or manage Sun Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sun Palace? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sun Palace 4*
Reservation Options:
TripAdvisor is proud to partner with Amex, Regatta Hotels, Booking.com, Travelocity, Expedia, Tingo, Hotels.com, BookingOdigeoWL, Priceline, Otel and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

4,565 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4272)
Viewed
Pool/beach area (923)
Viewed
Room/suite (704)
Viewed
Hotel & grounds (552)
Viewed
Dining (514)
Viewed
View from room (318)
Viewed
Family/play areas (18)
Viewed
2:21
Videos (8)
Viewed
Business center/function rooms (7)
Viewed
Bathroom (51)
Viewed
Other (1177)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (264)
Viewed
Amenities (11)
Viewed
Beach (8)
Viewed
Concierge Level (31)
Viewed
Junior Suite Ocean View (29)
Viewed
One-Bedroom Presidential Suite (73)
Viewed
Pool (16)
Viewed
Restaurants and Bars (35)
Viewed
Superior Deluxe Ocean View (33)
Viewed
The Hotel (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (8)
Viewed
Pool/beach area (5)
Viewed
Dining (3)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cancun with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Cancun #4 Business Hotel in Cancun #4 Luxury Hotel in Cancun #4 Top resorts Hotel in Cancun #4 On the Beach Hotel in Cancun #6 Romantic Hotel in Cancun #18 Family Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
Number of rooms
252

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sun Palace and other travelers.
3 questions

See all questions (3)

Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer