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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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$1500 Resort Credit
#4 of 174 Hotels in Cancun
3,500 Reviews 4.5 of 5 stars
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3,500 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (982)
Date | Rating
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English first
Cheltenham, United Kingdom
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We got back from Cancun just over a week ago now! and we just want to go back! it was amazing. When we arrived he were greeted by the hotel staff and they took our bags for us and took us down to the check in desk near the back of the hotel, we were given a warm towel that... More

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

My congratulations to you! On two accounts: Your honeymoon of course and the kind manner in which you tell about your trip, mentioning what didn't please you as well as what did but giving it an all around good rating, which to me means that you were happy. Many people ask for recommendations on what to do when they come.... More

Briarcliff Manor, New York
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I recently spent two nights at the Sun Palace in Cancun having transferred from the Isla Mujeres Palace - we had a great time!!! The lobby and dining rooms are very attractive - particularly like the glass nook in the Italian restaurant. The rooms themselves are OK but could use some color - also, we could have... More

Was this review helpful? Yes 4
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This was our first time in Cancun, therefore our first time at the Sun Palace and overall, we were very happy with our holiday. I wanted to give a full and honest review of our holiday, not only to assist future holidaymakers, but to also provide management with constructive feedback to make people’s holidays even better in the future. On... More

Was this review helpful? Yes 8
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We found the hotel to be of an excellent standard. Having stayed in a different hotel last time we visited Cancun we had high expectations and the hotel itself delivered. My only criticism is of the staff as I felt they always favoured guests from the US and had a tendency to overlook anyone else. An example of this was... More

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I visited SUN PALACE last summer July 2013. ( please note the review was written now and won't let us back track the month and date) This resort was recommended to us by one of my long-time friends. After doing so much research between this and other resorts in the area we decided that this was the... More

Was this review helpful? Yes 4
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I came back to Sun Palace for some much needed relaxation. We were not disappointed. Awesome staff, was nice to receive such a fantastic welcome. It was like coming home. Service, food, entertainment, you can't go wrong staying here, yes the view is magnificent, however, the Sun Palace team is phenomenal. Everyone works so incredibly hard to... More

Was this review helpful? Yes 3
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Could not fault this Adults only hotel, All staff especially Lesli and Daniel on the beach were lovely. Room was fab, food was excellent. Everything exceptionally clean. Service was great. Great air conditioning. Fabulous room service. Sharon

Was this review helpful? Yes 8
18 reviews 18 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The building is part of the Palace chain, so if you're staying at one of the hotels in Cancun or Riviera Maya (all inclusive style) you can visit and eat/drink at anyone else, and that's what we did. It's bright and stylish with a beautiful pool and a good restaurant, following the same resort style of the others. A really... More

Was this review helpful? Yes 6
Liverpool, United Kingdom
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I booked this holiday as a package back in January and have been really looking to our stay till we arrived Sunday just gone 7th sep 14. Before I go on- we had to return to the UK after 3 days due to tragic circumstances- we had booked to stay for 2 weeks. However- I witnessed both... More

Was this review helpful? Yes 8
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was lucky enough to spend a week at this fabulous resort. We were greeted outside with cool towels and a flower for me! Check in was not bad. They had a small snack station set up there with some really good food options, waters, beers, and sodas. Our hotel room had a beautiful ocean view and our bed was... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Activities pool(13)
  • Very nice(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sun Palace 4*
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

4,616 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (4323)
Dining (515)
Hotel & grounds (555)
View from room (319)
Pool/beach area (923)
Room/suite (704)
Family/play areas (18)
Videos (8)
Business center/function rooms (7)
Bathroom (51)
Other (1223)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (264)
Amenities (11)
Beach (8)
Concierge Level (31)
Junior Suite Ocean View (29)
One-Bedroom Presidential Suite (73)
Pool (16)
Restaurants and Bars (35)
Superior Deluxe Ocean View (33)
The Hotel (28)

Management photos: Courtesy of the property manager

All management photos (30)
Hotel & grounds (9)
Room/suite (8)
Pool/beach area (5)
Dining (3)
Other (5)
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