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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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4,259 Reviews from our TripAdvisor Community

Traveler rating
    3,055
    847
    239
    74
    44
See reviews for
93
3,542
10
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,249)
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1 review
4 of 5 stars Reviewed today NEW

My wife and I arrived at the sun palace on may 25 until may 30. Overall we had a positive experience but I would be lying if I said sun palace meet all my expectations. My backround. This was my second visit to mexico and first to cancun. Last year I visited the Riu Palace at los cabos very shortly... More 

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Las Vegas, Nevada
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

This review is long overdue. We spent Christmas/New Year at Sun Palace and had a wonderful time. We have visited this resort several times and have never been disappointed. I was very impressed at the wonderful service during this busy time. All the staff was wonderful, and they put on a great New Year's spread and party. I would like... More 

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London, United Kingdom
Top Contributor
105 reviews 105 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for one night as our flight home was cancelled. The suite was massive and had fantastic views of the beach and sea with 2 balconies. Unfortunately the outdoor jacuzzi did not work and I slipped over when getting out (raised jacuzzi and no grab handle) and fortunately somehow missed cracking my head open or worse. I reported... More 

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A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

We just came back from Sun Palace, we were there for a week to celebrate our 5th Anniversary. I will be comparing this stay with one we had at Excellence Playa Mujeres couple years ago. Positives: Beach - Had a great time in the ocean, was clean and swim able. Pool - 2-3 different pool sections and had more than... More 

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Preston, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed yesterday NEW

I hope all my following comments are taken in the spirit they are written, to be informative and hopefully to help people make decisions about where they would like to spend their hard earned cash. Firstly let me say do not believe what you see or is claimed on resort websites eg I was under the impression that there was... More 

Was this review helpful? Yes 5
Contributor
18 reviews 18 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What an amazing time my significant other and myself just enjoyed at sun palace. Let me start by saying this place is nothing short of AMAZING.! The resort is beautiful, the staff is top notch, the food is excellent, and the rooms are beautiful with great views. There are a few things I would like to point out and emphasize... More 

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Quincy, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

My hubby and I went to SP in July of 2013. It was our first experience with all-inclusive hotel. It was marvelous! Food, room, balcony, pools, staff.... Everything was perfect and very luxurious. The building itself is very modern: you can see tastefully used glass, steel, and polished stone throughout the property. Would go there again in a heartbeat!

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Perfect place for our 5th year anniversary celebration. Resort is right on the beautiful Cancun beach. Everyday was sunny and nice. Service is outstanding. Specially at the beach. Tacos at the snack bar are our favorites. Dinner at their Italian restaurant was very good. We ordered Ribeye, and was done right. Ambience is nice, with the violinist entertaining us while... More 

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Liverpool
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I visited the hotel for our honeymoon in April, we were greeted by a cold towel, glass of champagne and flowers on check in which really set the standards high for the rest of our stay and they did not disappoint! We upgraded our room to a junior suite which was lovely and spacious with a pool... More 

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pwinkler, General Manager at Sun Palace, responded to this review

I hope it didn't come as a surprise to you that we'd go all out to make this special trip extra special. Mexico is honeymoon paradise: Its romantic, it caters with flair and Sun Palace is a specialist when it comes to couples that want to enjoy each other doing whatever they feel like. Then the results are very good.... More 

Sacramento, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

treated like royality food could not be better staff at the pool excelent at restraunts great could not find a flaw with anything while we stayed will return Pablo the mgr was more than helpfull with any concerns

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pwinkler, General Manager at Sun Palace, responded to this review

We are all at your service at Sun Palace. We might not be perfect, we might not be new but we are committed to our guests in every way. Thank you for your kind feedback. It is always very valued. Cordially, pwinkler@palaceresorts.com More 

Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
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5,300 photos of this hotel

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Hotel & grounds (655)
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Pool/beach area (1134)
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Dining (680)
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Room/suite (884)
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Family/play areas (21)
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Bathroom (67)
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Business center/function rooms (12)
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Videos (8)
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Other (1162)

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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (3)
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Room/suite (8)
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Other (5)
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