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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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4,239 reviews from our community

Traveler rating
    3,043
    841
    237
    74
    44
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93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,243)
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London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Where do I start? Everything from the scenery, to the service, to the impeccable standards blew me away. I visited sun palace on the 10th may for 10 days. I was worried may would be a cloudy time for Mexico, boy was I wrong. Whilst clouds were among us, the sun shone through with its 30+ degrees heat. I've never... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

My Husband and I stayed at sun palace from May 18 - 24 for our honeymoon. The first moment we entered the hotel we fell in love. Everyone was super friendly. The room was amazing. They had a banner over our bed that said "Happy Honeymoon", a cake, champagne and wine! We had set up all excursions and special dinners... More 

Was this review helpful? Yes
Louisville, Kentucky, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed at the Sun Palace for 7 days recently to celebrate my beating cancer. This was our second time staying at this property, and we were satisfied yet again. This trip was just a lovely as our honeymoon here 2 years ago. The only real downside to the visit was the large amount of seaweed. But... More 

Was this review helpful? Yes 2
Portland, Oregon
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 1 week, may 16 - may 23. We had the time of our lives there. Great resort!! The service and the staff are beyond belief and description!! They make you feel welcome every second with a huge smile on their faces. The beach and the pools are so nice and clean. Would definitely go back Over and... More 

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed the casual, friendly atmosphere, the very friendly staff who cared for us and the delicious food. Everyone was anxious to ensure we had a good holiday. We thank you all from the bottom of our hearts.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I recently stayed at Sun Palace and absolutely loved it!😃 Not only did we have a great wedding with just the two of us, the overall experience was unforgettable! Our wedding photos were FLAWLESS thanks to Manuel at DreamArt Photography! Great beach, spa, & infinity pools, too.The staff was very friendly and helpful, including our fav, Giovanni... More 

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

It is a privilege for us to be chosen as the setting for your wedding. I wish we could take kudos for the beauty of our beach and ocean but this is thanks to a Higher-up. There is a certain mystique to this ceremony in Mexico which permeates to our staff. Therefore, no matter if your party is only the... More 

Austin, Texas
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at Sun Palace (SP) the first week in May 2015. This is one of their two adults only hotels. We absolutely loved the SP facility. We had previously stayed at Moon Palace, which is bigger and better for kids, but no decent beach. And very remote. SP however has a fantastic beach, and we used... More 

Was this review helpful? Yes 9
pwinkler, General Manager at Sun Palace, responded to this review

If I say so myself I think we do have quite a decent product at a fair price. We do try very hard to be what you expect of a good hotel: Clean, safe, well built. With great food and drinks and other choices. We dedicate ourselves to our customers' satisfaction and due to our size we will always listen... More 

Lafayette, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow. What can I say about the amazing time we had at Sun Palace? The resort is impeccable, the service is top notch and the food is remarkable. Would highly recommend the concierge level (6th floor)….epic balconies! The size of the resort is small, but that is what we wanted (I hate walking a mile to dinner). Loved the gym... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

I liked that! And we do try very hard. Things will break of falter. I think as long it is within a reasonable scope no one is too bothered. As long as.....they are promptly addressed. A hotel is like a big house: Light-bulbs will burn out, toilets might clog, actually quite seldom, someone might scrape or tarnish paint (I am... More 

Massillon, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Sun Palace is still a great place for a vacation after being here almost every year since 2009 I can tell you one of the main reasons we keep coming back is the staff. The food is fine and the made to order cooks for lunch and breakfast are great. My previous reviews of the Sun Palace had been... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your very important comments. I wish more people were like you. We do have to have staff especially to pick up after many guests. I guess it comes from the way one is brought up and its not easy or pleasant to police clients who one supposes have the wherewithal to pay their way to travel to... More 

Northern California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at Sun Palace May 3-10th for our Honeymoon. Our room was ocean front on the 8th floor so the view was fantastic! I did feel that the balconies were very close to each other and lacked privacy. But considering we stayed at Le Blanc the next week (which doesn't have a balcony at all) this... More 

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

Firstly, thank you for honoring us with your choosing us for your honeymoon. The upper floors do have smaller balconies but offset this by providing great views. As far as I am concerned, they are our best buys. We do have some champions, which is a hard feat to accomplish when surrounded by our staff and Cruz is notoriously one... More 

Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
Questions? Get answers from hotel staff and past guests. Ask a question

5,272 photos of this hotel

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Dining (677)
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Room/suite (883)
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Hotel & grounds (653)
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Bathroom (67)
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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (3)
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Room/suite (8)
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Other (5)
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