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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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3,578 reviews from our community

Traveler rating
    2,579
    699
    200
    63
    37
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74
2,942
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,012)
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Southampton, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first holiday together and I was expecting a bit of paradise. Our travel agent had been to the Sun Palace and spoke highly of the hotel so we were expecting amazing things. We arrived after a 10 our flight to flowers and a cold flannel which was lovely however when at reception we found out our room... More

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Amaizing friendly staff. Very clean, good food, good service! Weather was awesome!!! Hot and sunny most of the days...maybe some clouds in the afternoon. Overall great weather. Marcelo was great for entertainment in the lobby bar and the pool. He was outgoing, funny, and kept the party going! By far one of the most friendly people we met during our... More

Was this review helpful? Yes
Fort McMurray, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I returned to Sun for the second time and it was again a fantastic experience. The staff make you feel special and I truly could not find any fault with any aspect of the hotel. The resort credits are truly valuable and dramatically cut the cost of the vacation. For me there were many great aspects to... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I’m a little bit late in posting this review (We were at this resort in January, 2014) because the responses from management on Tripadvisor were more negative for me than any review I’d read. Although it has no impact on me directly and shouldn’t bother me, I find the responses frustrating and condescending. Acknowledge the posts, take the good, fix... More

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

Thank you so much for your very kind comments, many of which are very useful to our operation. We hope to have the pleasure serving you again very soon. Always at your service, pwinkler@palaceresorts.com More

Surrey
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've reviewed this hotel before but in short, it's still great if you: - don't want to be surrounded by children, - want the reassurance of an all-inclusive with minimal 'extras', - want to be close to town, but not amongst the masses, and - want sun, beach, pool and good quality food/drinks/service. You can't upgrade to Concierge Level using... More

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

To say the least: I'm intrigued. I remember your name from your previous review which was just as if not more complimentary than this one. You mention changes. Are they the credits usage? Cancún, barely 40 years old. A city programmed for tourism. One of the fastest growing in the Americas. You mention the affability of Mexicans, which in most... More

Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

who hasn't been in all inclusive hotel in Cancun doesn't know what luxury is. This is a perfect holiday, the free bar, the excellent food, and the great service are giving you the feeling that you are a king. But there is one thing you have to know, while the low level staff give you the best service, the senior... More

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind comments. We do pride ourselves in offering a very ample selection of services for all our guests within their package. The additional services that have a price are those whose cost makes it impossible for us to offer within our rate. We must offer them, however, because most our guests want to know what is... More

Rockford, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First off, right when you walk in you are greeted and your luggage carried into the lobby. First impression of the hotel was how nice and clean it was, after we checked in we went to our room and was happily surprised to see that it was even better than the photos. The food at the hotel was excellent, the... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Sometimes I get a bad rap because of the simplicity of the building. When it was redone in 2006 the architects went for the "minimalist" look: Straight lines, lots of glass and soft, unobtrusive colors and decor all around. The upside is as you mention: A very clean and open look. Certainly not for the "rococo" minded. Services, food and... More

New Orleans, Louisiana
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

1st I must say the service was perfection. I never had an empty glass by the pool or bar. They would have a new one there before you finished your last one. 2nd may I say the food was excellent. I really enjoyed all the restaurants. The only negative at all was the steak restaurant but I am very very... More

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

I mean: That is what you go on vacation for. No? To be pampered. My staff has this down to a fine art. But one thing is a Manager thinking he does and the other is guests asserting that indeed this is the case. Thank you for 360° overview in a few words and for the kindness you describe your... More

Kitchener, Ontario
Contributor
17 reviews 17 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We arrived home last night from a wonderful week at Sun Palace, here are a few things to consider when booking. Adults/ couples only resort, romantic, restful, there were couples of all ages lots of small weddings on the beach. We were very turned off upon arriving we checked in fine then we were escorted over to the desk to... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for the very kind comments and also for the ones that let us know where there are opportunities. I sincerely hope you will grant us the favor of a future stay. We will have those details you mention corrected. Please receiove our best wishes, pwinkler@palaceresorts.com More

Wakefield, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from a 2 week vacation at Sun Palace. Expect to be treat like a king and queen here at this spectacular, beautiful hotel. As we arrived at the hotel after an absolutely terrible experience at cancun airport (around 8 arrivals all at once with queuing for miles!) we were greeted with a cold flannel and myself a rose.... More

Was this review helpful? Yes 7
pwinkler, General Manager at Sun Palace, responded to this review

Of lately I have not seen the best in terms of reviews. So it was very heartening to read such nice words you were kind enough to write. Airports and in general flying are, I agree, more a pain than the joy they used to be. What with security, sour faced immigration and customs officials and not too nice check... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Activities pool(13)
  • Very nice(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

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