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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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Sun Palace
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4,072 reviews from our community

Traveler rating
    2,933
    800
    226
    71
    42
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85
3,372
10
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,196)
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English first
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    (4072)
  • Mar-May only
    (1077)
  • Jun-Aug only
    (941)
  • Sep-Nov only
    (906)
  • Dec-Feb only
    (1148)
All months
Tayside
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Another great stay at Sun Palace. Totally spoilt by all the staff. Need to mention a few - Ignacio, Armando, Augustin and Umar. Great bartenders. Guest services - Erika, Nancy and by far our favourite Fernanda Rojas - an exceptionally beautiful sweet and helpful lady. BUT all staff brilliant and special thanks to the unseen people that make this a... More 

Was this review helpful? Yes
United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I visited the Sun Palace Hotel for our honeymoon in March 2015. On arrival staff were very helpful and we were presented with drinks and cool towels as we checked in. Check in was swift and we were then taken to guest services so they could explain the resort credit. Basically how much you get depends on... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Oh, wow, all the way from beautiful Venice, Italy. One of the most visited cities in the planet! Certainly an honor. One of the things I most hate is coming back to my room and it not being made. However, if you are in the hotel business one knows that maids make-depending on the hotel-anywhere from 9 to 13 rooms... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is by far the best service we have ever received at any resort or hotel!!! There was no way they could make us feel any more welcome or be any nicer!!! Each staff member went above and beyond and always had a smile on their face!! Marco chuc dzul from the wedding planning staff was amazing!! He was very... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

We do a lot of marriages but also a lot of renewals. I cannot begin to tell you how highly we think of renewals. They happen at any time and they have a very deep significance in which a couple that has been together for oftentimes many years tell each other how much their love has grown. I am very... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The service at this resort was great, the food was awesome and our room was fabulous! We had been to Mexico before, but the previous resorts we stayed at were very average. This resort was way better than any others we stayed at. The view from our room was exceptional and beach was really nice. The staff was very friendly... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

We do try to be better than other resorts. Our ultimate goal is to have you return many times. This doesn't happen automatically but is the consequence of enticing you to like our resort so much that you choose it as your relaxing spot. Let's hope that we did make this impression on you. Our warmest regards, pwinkler@palaceresorts.com More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am coming to the Sun Palace, the last two years we have been to Jamaica and Barbados and had a wonderful time. The reviews from trip advisor on this property are second to none and we can not wait in what is a very special year for us to come and visit and sample it for ourselves in June... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

This is fabulous! I've just answered another vow-renewal review. You know, in this day and age where traditions are undergoing severe changes-and I'm no purist or bigot-it is so nice to know that couples still cling to one another, that they are doing well and that, as an extra bonus from up high you have beautiful children to share with.... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

We chose Sun Palace on this, our first trip to Cancun, based on the comments we read on TripAdvisor. We were looking for a small, quiet, adults-only resort with good marks in service and amenities, and we found it at Sun Palace. The resort is clean, quiet, well-maintained, with great service, hospitality, and food. Our room was great, with a... More 

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Rochester, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow, what a week. Sun Palace, one of several Palace resorts in the Yucatan area of Mexico, is one of the best, being that it is couples only and all the activities revolve around adults. There are many places and opportunities to join the fun, or just sit and relax by the pool and beach, always with a waiter nearby... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Right on the dot! We always appreciate one of our guests trying to speak and sometimes speaking our language. The fact that someone takes the effort to learn a few words in your language indicates that this person is genuinely interested in your country and its culture. You wrote a phrase like"wide eyes and smiles". And this is so true.... More 

Delavan, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

Just returned back from a wonderful stay at the Sun Palace! We could not have asked for anything more. Very relaxing, laid back, worry free. The beach is BEAUTIFUL and clean, the pools are wonderful as well. We enjoyed volleyball with Trisha and Geranamo in the pool and on the beach everyday :) The evenings were just as beautiful as... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Why...thank you for enjoying so fully. Wonderful vacations point to wonderful guests, for truly beauty is in the eye of the beholder. May we have the pleasure of your continued patronage. You are adorable guests. Our best wishes, pwinkler@palaceresorts.com More 

Preston, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Where to start... My husband and I came to the sun palace for our honeymoon, after a year of planning our wedding we were definitely ready for a relaxing two weeks in the sun and that's exactly what we got... And so much more. After a ten hour flight and the joys of passport control queues in Cancun airport, we... More 

Was this review helpful? Yes 7
pwinkler, General Manager at Sun Palace, responded to this review

I am very taken by your kindness. The most important fact is that you got to relax and rest after the toils of getting married. I predict your future will be happy and bright. People with the power of looking at life the way you do are blessed. You can deal with the good and the bad in an off-hand... More 

Lowestoft, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It's not a review, but just want to say, i can't wait to stay at the Sun Palace, am booked for the end of August and judging by the comments on here and the fact that the manager takes the time to reply to the reviews, i just know we are going to have an amazing time. It will be... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Thank you. You will have a wonderful time. This manager is an old school one. Guests are my main interest. And if a guest has a good time in my hotel I rejoice. It gives me and my staff the satisfaction of a job well done. So that I take the time to answer is because I want to. I... More 

Hotel Review Summarization

What travelers say

  • Concierge level(63)
  • Room service(57)
  • Very good(33)
  • Italian restaurant(32)
  • Great time(21)
  • Lobby bar(21)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(13)
  • Activities pool(11)
Questions? Get answers from hotel staff and past guests. Ask a question

5,124 photos of this hotel

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Dining (660)
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Pool/beach area (1101)
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View from room (373)
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Hotel & grounds (645)
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Room/suite (864)
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Family/play areas (20)
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Business center/function rooms (12)
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Bathroom (64)
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2:21
Videos (8)
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Other (1083)

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Amenities (11)
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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Restaurants and Bars (35)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (3)
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Room/suite (8)
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Other (5)
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