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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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3,986 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wheaton, Illinois
1 review
5 of 5 stars NEW

This was our first experience with an all-inclusive resort. Everyone was friendly and helpful. On the recommendation of friends, we called the Sun Palace in advance to arrange for transportation to and from the hotel. It made navigating through the taxi drivers at the Cancun airport much easier, as we had prior arrangements. They even sent us a picture of... More 

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The Sun Palace is truly outstanding as an all inclusive hotel.We were greeted by a concierge who met us with champagne and gave us a tour. The grounds were magnificent as was the beach and pool area.Everything was spotless and friendly. The staff was unbelievably attentive and courteous. The food was top shelf as was the bar. We were given... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

This review is a little late....we stayed at Sun Palace for our honeymoon last April (2014). I can't say enough great things about the resort; beautiful beach, amazing food, outstanding staff and a post card view. Truly a dream honeymoon!! The Room- Our stay was for 7 nights in a standard ocean view suite. The room was beautifully appointed; loved... More 

Was this review helpful? Yes 3
Catalina, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at Playacar Palace (Playa del Carmen) last year and liked it so much, we wanted to return, but it was booked solid for the week we wanted to go so we thought another Palace Hotels property might fit the bill: looking at the reviews on Trip Advisor for Cancun we chose the Sun Palace and were definitely not... More 

Was this review helpful? Yes 2
Reston, Virginia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The staff are what really make this place great. From room service staff to waiters to event management guys - everyone is amazing. Our room had a Jacuzzi and view of the ocean. PERFECT ROOM. You will never have a trouble finding a place to sit on the beach or near the pool. I really want to mention a few... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for so many stars! And for your kind mention of some of our staff. The most important issue is your full enjoyment of our resort. We do put our hearts into making your vacation a most unforgettable one. Thank you for letting us know it was that way. Best regards, pwinkler@palaceresorts.com More 

Douglassville, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sun Palace over the New Year holiday. For the most part, we had a very good time. It's an all inclusive, and they were very hospitable, and generous with their top shelf liquor. They had a great bar selection. Food: The food was good in the restaurants, but the room service food was marginal at best.... More 

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Lessee: Hospitable, good drinks, good food. Good pools and clean beach. Nice room but outdated. There are balconies above. Good spa. I wonder why three points. Sincerely, pwinkler@palaceresorts.com More 

Kearney, Nebraska
1 review
4 of 5 stars Reviewed 2 days ago NEW

This was our second stay at the Sun Palace. We were there in 2010 for our honeymoon and came back five years later. The staff prepared a "Happy Anniversary" sign for us - very nice touch. Later in the week, it was my husband's birthday, they noticed the greeting card, and left us with a birthday dessert and a bottle... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

So, I was wondering, given your very kind and favorable comments. Why 4 and not 5 stars? There must be a reason. There always is. I am curious. Best regards, pwinkler@palaceresorts.com More 

New Milford, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

So I've been to cancun palace and moon palace but this was my first time at sun palace and my boyfriends first time in cancun. We loved that it was 21+ only. Never had to deal with kids splashing around in the pool or rowdy drunk teenagers. And for being on the first part of the strip made for short... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Me too. Did I mention that our most enthusiastic guests are our members? I guess there is something to be said about memberships: They give you the sense of owning. My best suggestions are usually from our members. They care! And of course, visiting a place many times around you become part of the family. Thank you so much for... More 

Chattanooga, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent 5 days at the Sun Palace and had a wonderful time. The Sun Palace is a small resort where you immediately feel welcome and at home. The staff is very friendly and seem to be genuinely interested in ensuring that you have a great vacation. Our room was on the first floor and we had a wonderful view... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

An end is just the means for a new beginning. Thank you for enjoying so thoroughly. That is what we wish for every patron. We will see you soon, we hope. Be well and healthy. pwinkler@palaceresorts.com More 

Manchester, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

I just returned from my second trip to cancun, and this time I did not stay at Sun Palace. I stayed at another resort and I regret it. Sun Palace is perfect. Everyone was incredibly attentive and helpful. The resort was clean, well kept, and modern. The check in process was a breeze and we were greeted with refreshments. We... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Sometimes it takes a bit of comparison to be able to choose. I am also sorry you didn't stay with us on this second trip but if this is conducive to a third one with us, so be it. I thank you kindly for a splendid review of the best features of our resort and stand by to see you... More 

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#4 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#6 Romantic Hotel in Cancun
#17 Family Hotel in Cancun

5,027 photos of this hotel

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Concierge Level (31)
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One-Bedroom Presidential Suite (73)
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