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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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3,667 reviews from our community

Traveler rating
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    720
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,043)
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St. Clairsville, Ohio
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Sun Palace Resort November 11th to November 19th. Pick up at the airport was easy, quick and comfortable. The private transportation is great and time saving. This was our 5th stay here since 2007. Greetings at the Sun Palace were warm and friendly, as always. The flower, cold towel and warm welcome. We were greeted by... More

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This resort may not be the largest, the newest, the best location, or have the most entertainment, but it shines with it's amazing beach, beautiful blue water (not a guarantee in Cancun), and excellent staff. This resort is starting to show its age, which only drops it one star, but how high should one's standards be? You're getting 4.5 star... More

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Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife & stayed at Sun Palace for the ninth time in five years and it once again lived up to our high expectations. The room, food, service, pool and beach are all nearly flawless. There were some new, younger employees and some familiar faces (Noberto, Arturo, Jesus and Manuela) an they all made us feel at home. We never... More

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

You are certainly our best advertiser! You could either be a very satisfied customer or a sucker for punishment. But in talking to you one perceives a very keen mind not to be swayed in any direction. The conclusion is: You've actually made your home away from in our hotel The highest honor we could aspire to is precisely to... More

Poquoson, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We started our vacation at Palace Isla Mujeres, and requested a move to Sun Palace! They quickly accommodated and offered an ocean front room! Room was beautiful- We couldn't take our eyes off of the beautiful ocean view! We LOVED the endless desserts! Spa services were wonderful... fantastic service and food! Thank you Sun Palace for making it wonderful!

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying Sun Palace. It is our pleasure to be told that our hotel was up to your expectations. We hope this will contribute to your return in a time not too far away. Our best wishes, pwinkler@palaceresorts.com More

manchester
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We visited sun palace for 11 nights in September. I did write a review half way through the holiday but feel like there is more to add about this wonderful resort. It was our first time in Mexico and will not be our last. Have now been back in England for two months and everyday I think about the wonderful... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

When you are disposed to have a great time you will. Enjoyment or not of a trip or experience hinges mainly on the way you are or the way you feel during the time of your activity. Sometimes very positive people are going through difficult moments and their view may be impaired by whatever circumstances are. It is up to... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is our 2nd time staying and it topped our 1st trip. The Food was excellent. The 4 main restaurants are Authentic Mexican, Italian, Thai and an outdoor Steakhouse. Everything was just as good as the restaurants we eat at here in Atlanta, except for the steaks. I'm not saying they were bad, just that Mexican raised beef tastes a... More

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

I am very happy you've enjoyed your stay in general and a little curious about your comment on the meat. You see, we buy our meat (fine cuts) in the US. So I wonder what actually makes the difference. About the "chair grabbers" as you aptly name them: I concur that it is an abominable practice. So far I've to... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Overall: It was a nice hotel yet was not as good as the hotel we stayed last year (Secrets in Huatulco). Beach: The beach was very beautiful. We visited Moon Palace, but the blue colour of the ocean was better at Sun Palace. Food: We liked the grilled fish and scallops for lunch, green juice for breakfast, and cheese cake... More

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

As far as I am concerned, 3 points is very bad. Other than the floor Concierge, which certainly will be addressed and the city buses (which is not a hotel service) your review certainly makes its point as is well written for its meaning. It leaves a general feeling of "the services were there but not as you expected". My... More

Hednesford, United Kingdom
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arrived after a very long flight, first disappointment was immediate.... Was not greeted with a flower like other guests, as we were to be getting married here in a few days time, thought it would have been a nice start, especially as other guests got a flower. Check in was quite fast, we were given a wrist band and sent... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Room 101 is a Presidential Suite but we do not consider it as such because indeed it has no ocean view. We basically use it when full and assign it to our guests who have bought the basic Resort View room. It is a trade-off between a much smaller room with very limited ocean view. The issue of the welcome... More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Really liked this resort. It's much more like a hotel with all the convenience of the all-inclusive concept than a tropical resort. Room was like advertised, we were on the 4th floor and had a great view of the ocean and could hear the waves from our balcony. Great hot tub in the room and the best bed for a... More

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your very kind words on our property. Never been to Cuba but Caribbean colors vary with the clarity of the day and the type of waves. You dwell on two aspects where we feel very fortunate: The smallish size of the hotel and the ease to the airport. This , combined with the adults only concept i.e.:... More

Montreal, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Incredible stay for a whole 2 weeks from Oct 15th to 29th. We were a party of 6. Service was fabulous, huge shout out to Allan at the Italian restaurant. Had massages and pedicures, very relaxing. Upgraded to ocean view, well worth it to see the sun shining on the ocean early in the morning when you open the curtains!... More

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

And we hope this opportunity will come by in a speedy manner. Your group was a joy to serve. You are all happy campers and fun to serve. We are glad to have met with your expectations a look forward to your next visit. Thank you so much for visiting us. It is certainly a pleasure. Cordially, pwinkler@palaceresorts.com More

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

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