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All 174 Cancun hotels

Sun Palace

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #4 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Lisa B Bluefield, Virginia
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3,456 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (963)
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English first
Bluefield, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

This was the best vacation we've ever had!! We were treated like royalty from the time we first set foot on the sidewalk outside the resort. We were greeted with cool towels, flowers and champagne. Everyone went out of their way to insure that we had the utmost of service. Gabriel took excellent care of us at the pool and... More

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Portsmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at Sun Palace from 11/08/2014 and eventually left 25/08/2014. I'll try and divide my review into different categories, as it may help you to skip through to what you want to read most and it will also help organise my (yes still) jet lagged brain. Arrival: After leaving the zoo that is Cancun airport (loads... More

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

Your words are most endearing. I totally enjoyed your description of our different services and had a good laugh over your comments of my wife's telly preferences. There are a number of things that did catch my eye: Your mention of the quality of cocktails and of the Frangelico which is origin bottled. I take your comments very seriously and... More

Andersonville, Tennessee
Top Contributor
55 reviews 55 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent in every category! We stayed in the concierge room category, definitely worth the extra $. It came with 2 -25 min back massages at the spa, my husband and i reserved same time and i couldn't say more. It was fabulous as we shared a spa room and treatment was perfect. Loved the therapist waiting for you as you... More

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

Coming from such a widely traveled client like you this review has special significance. When you've been and seen and compared as much as you have not only are you purveying us with a personal point of view but to it you have added experiences from many travels. Thank you very much for kind words and ample description. The only... More

Preston, United Kingdom
Senior Reviewer
6 reviews 6 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located on one of the southern most parts of the Hotel Zone - one of the closest to the airport and therefore furthest from down town Cancun. Same as most peoples experience, we were greeted with fresh towels and my wife presented with a flower. We were made to feel welcome and the check in process was... More

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

All told the general message is your experience was passable. Not that this is what we want for our guests. Our goal is to knock you off your feet. Sometimes we can. And sometimes we cannot. I do apologize for the noise issue and am curious about the comment on the concrete construction of our building. This is how we... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the food, to service, and especially the entertainment crew, I could not have asked for more from an all-inclusive vacation. The trip was perfect and I could not have had a better time. I'd like to specifically mention Augustine from the entertainment guys - he did an outstanding job making each day as fun as possible, while at the... More

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

In the end it is very simple: If you are happy, we are happy. No rocket science here. And patrons who are happy people will be happy at Sun Palace because that is their nature. This is what makes our job so gratifying. Thank you for sharing. Be back again soon! Best regards, pwinkler@palaceresorts.com More

Dublin, Ireland
1 review
5 of 5 stars Reviewed 6 days ago NEW

The definition of heaven in three words Sun Palace Hotel.Stayed here with my beautiful wife for her birthday and had the time of our lives.The hotel is very clean .The staff are so happy to help with every little thing that it makes for a terrific stay.Jorge in La Tratto and Allan were really helpful and friendly.I could talk all... More

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Top Contributor
76 reviews 76 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sun Palace for one night to catch a very early flight. It was a very good experience. The bars were good, the pools were nice even though loungers were hard to find, and the beach guy was very good about getting us set up. We had great beach service and even though the pool we were... More

Was this review helpful? Yes 4
Meriden, Connecticut
16 reviews 16 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Noisy, cleaning people did not have consideration for anyone that wanted to sleep passed 7am. The beach was beautiful. The food service at the restaurants were slow, ended up using room service more often then not. Being an adults only resort, the people here act more like kids with their drinking and screaming at 3-4am. The only plus was the... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

I am sorry. We don't harbor Spring Breakers but sometimes we do get adults in "their second Spring". We certainly put an end to disruptions when reported. Normally I would be very concerned about a three point review but given that it is against a sister hotel it doesn't feel that bad. That's of course my point of view. I... More

1 review
5 of 5 stars Reviewed 1 week ago

Loved our stay, we had upgraded to junior suite but were pleased we got checked into concierge. Room was amazing, ocean view and great aircon, its soooooo hot outside! The food at breakfast and lunch was amazing, Im very picky but there is something for everyone. We ate at the Italian and were very disappointed as we dressed up for... More

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Leeds, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We celebrated our honeymoon at Sun Palace for 2 weeks. Honestly I could not fault it and my wife and i are so happy we chose SP as our honeymoon destination. The staff in all areas of the hotel were always obliging, kind, approachable, helpful and smiling. Unbelievable service which is highly commendable. What a professional team! Particular props to... More

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

We will be waiting for your return with baited breath. When one of our customers tells us with such care about a good stay the thought is always to be on the lookout for the next visit to make it even better. Please let me know about this and be well in the meantime. Best regards, pwinkler@palaceresorts.com More

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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Activities pool(13)
  • Very nice(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sun Palace 4*
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

4,591 photos of this hotel

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Pool/beach area (923)
Room/suite (704)
Hotel & grounds (552)
View from room (318)
Dining (514)
Family/play areas (18)
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Bathroom (51)
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Amenities (11)
Beach (8)
Concierge Level (31)
Junior Suite Ocean View (29)
One-Bedroom Presidential Suite (73)
Pool (16)
Restaurants and Bars (35)
Superior Deluxe Ocean View (33)
The Hotel (28)

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All management photos (30)
Hotel & grounds (9)
Room/suite (8)
Pool/beach area (5)
Dining (3)
Other (5)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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#3 Spa Hotel in Cancun #4 Top resorts Hotel in Cancun #4 Luxury Hotel in Cancun #4 On the Beach Hotel in Cancun #6 Romantic Hotel in Cancun #18 Family Hotel in Cancun
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Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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