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Sun Palace

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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4,432 Reviews from our TripAdvisor Community

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Traveler rating
    3,193
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,297)
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Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

The crew at Sun Palace pull out all the stops! The facility is immaculate, and if there is anything you need they get it done! The pools are never overly crowded, and being a couples only, non-topless facility, it's easy to find nice people to talk to. They don't push their timeshare program either which is really nice! The restaurants... More 

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is our 3rd year in a row at Sun Palace. It became "our place" last year when we enjoyed a Wonderful intimate, exciting wedding and honeymoon here last year. While the hotel amenities, condition, location, appearance, upkeep and pool chairs (yes, our one small issue was resolved this year when New chairs arrived during our stay) are all important,... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at the resort for our honeymoon and everything was excellent. The staff was friendly and helpful. They arranged the booking for tours and recommended places to visit. You can visit all the other hotels Palace, use the facilities and eat at the restaurants using your all inclusive benefits. We had a great time.

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

It is highly appreciated to have been chosen for the best of all your trips, your honeymoon. It is always a special occasion when newlyweds grace our property. Count on us to do the utmost to offer a sojourn comparable to the importance of this unique event. Other than taking part in your best memories we always hope to have... More 

Motherwell, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel is only 15 mins from the airport, on arrival you are greeted with a cold towel and a refreshing glass of fresh juice, the staff are extremely attentive from the minute you step of the bus. The room was simply stunning, Jacuzzi bath, walk in shower, balcony, and as it was a special holiday for my husband's 50th... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Oh, yes. Especially after along flight, no matter how good an airplane and how solicitous a crew. Even if you enjoy flying as I do, there comes a moment when you start crawling the fuselage. Factor in the bureaucratic, endless immigration and customs procedures it comes as a breath of fresh air to be at the resort in about 15... More 

5 of 5 stars Reviewed 3 days ago NEW

We stayed at Sun Palace for our honeymoon at couldn't have asked for anything better. The staff uphold a high standard of service making you feel like royalty while there, and the price is very reasonable. It's romantic, quiet (no kids), and has great beach and pool space. If you're looking for a place to honeymoon in Cancun, stop looking.... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

Very kind of you to review us so highly. However: Being your honeymoon I would be worried if this or any other place weren't the perfect choice. The type of service you describe is standard for Palace Resorts. I am happy you enjoyed. Thank your for making us part of your best memories. I hope by the same token, they... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I have travelled many times to Mexico, and this resort was above all the rest that I have ever stayed at. The staff don't let you lift a finger, and don't make you feel pressured to tip ( although how can you not when they are so amazing!!) Food was amazing, my husband and I were actually excited to eat... More 

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

You mirror my thoughts! Upon thinking of what Sun Palace is and where it should go I come to the conclusions you've already set forth: Essentially a no pressure, be yourself and do as you wish vacation. Silvio is certainly a dedicated person as are most of our staff. Each one in their specialty. We try to make them feel... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited Sun Palace after getting married at a resort in Playa del Carmen. We wanted adults only and somewhere in Cancun. We used destinationweddings.com to book our wedding as well as this honeymoon. This resort is a sit around the pool or beach and drink kind of place which was very different than the resort we came from. We... More 

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

To be honest, I didn't quite understand if you liked our resort for your honeymoon. Correct me if I am wrong but it seems that you made a gracious escape from the wedding' goings on to be by yourselves which is what we pride ourselves on. You can be as sociable or private as you wish. That seems to have... More 

Atlanta, Georgia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our 2nd trip to Sun Palace in Cancun. The staff remembered us from our last visit 8 months previous! The resort is beautiful, the staff remarkable, the service impeccable, the amenities fantastic, the beach gorgeous, etc. It is difficult to find fault with anything there. I would highly recommend Sun Palace to any couple looking for a fabulous,... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

One of the undoubtable perks of being a repeat visitor, especially to smaller hotels such as Sun Palace is the relative ease with which you are recognized and probably remember, if not by name, by features of those who are in direct contact with you. By and by our staff begins to change from "employees" to friendly people. It then... More 

Huntsville, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Sun Palace was absolutely amazing! After several months of an exhaustive search through reviews, photos and prices, I finally decided to book my 10 year anniversary trip here. Some of the items on our wish list were: quiet, no children, all-inclusive, ocean view, on the beach and positive reviews from guests. Let me say that Sun Palace delivered all of... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

It is our pride to have materialized your expectations. Very seldom we do experience situations like the one with your bag. In general, Best Day is a very trustworthy operator but certainly not devoid of uncomfortable mistakes as the one with your belongings. Fortunately, the vast majority of issues are promptly resolved. We understand that you went through very unsavory... More 

La Mirada, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I had an amazing stay at the Sun Palace Resort! It was our very first trip to Mexico, due to the bad reputation Mexico has. Unlike the many rumors we heard, we didn't experience any of that. The people were so kind from start to finish. All the staff at the resort are so helpful and treat... More 

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

It is very satisfying that by acts, rather than words, you experienced firsthand what Mexico really is. Like most countries, Mexico has better and worse parts. It is a large country. Specifically Cancun, which in its own right accounts for 40 % of the currency the country earns from tourism is very conscious of the importance of cordiality, good service... More 

Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
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Beach (8)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

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