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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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4,363 Reviews from our TripAdvisor Community

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Traveler rating
    3,137
    860
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,277)
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Chino, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Great hotel with 5 star restaurants and food, everyone greets you by Mister and misses! This resort is a relaxing type of place. If you are looking to party hard with the younger crowd, don't expect it from this place. If you want to feel relax, elegant, and you would like to feel like kings and queens then his place... More 

Was this review helpful? Yes 1
Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

This was our second visit to the sun Palace and will not be our last. We always have a great time there and the staff and service are always top notch. Its easy to get to from the airport as its at the beginning of the hotel zone which is a plus. Food and drinks are excellent! Special shout out... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Got a sea view room on the 6th floor and simply had a great time. Food was great, across breakfast, steakhouse and the Mexican place. Staff always nice, same on the beach. Don't go if you want a crazy place, close to the clubs, though taxi is easy to use around the resort.

Was this review helpful? Yes 1
Las Vegas, Nevada
5 of 5 stars Reviewed 2 days ago NEW

Came here for honeymoon...it was our first time in Cancun so wasn't sure what to expect. Food, staff, rooms, all were stellar. Not to mention the location was great if you're looking to visit the city up north, or head south to the playa.

Was this review helpful? Yes 1
Halstead, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Myself and my partner stayed here for two weeks during June and we loved it! On arrival our bags were taken immediately and we were given a cold towel and fruit juice. Check in was very prompt and friendly, with a glass of champagne also being given and I was given a flower which was a lovely touch! We were... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived home yesterday from the amazing sun palace cancun! We went here for our honeymoon! On arrival we were given refreshing scented flannels due to long flight! We then had a smooth check in where we were given a flower and champagne! After check in we went up to our room which was 117 and it was absolutely amazing!... More 

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review

Very kind words. Thank you. The epitome of any hotel is to have been able to provide a happy stay for its guests. It seems we were quite successful with you. That is definitely a great satisfaction in our book. We do not know what exactly has happened and why we have such amounts of seaweed this year. But deal... More 

Bennettsville, South Carolina
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I recently completed our 14th stay at Sun Palace and it just gets better and better!! We stayed with our Cancun family from June 13th through June 27th. This is going to be a fairly long review, but please read it to the end! If anyone is searching for a wonderful place to spend a week, or... More 

Was this review helpful? Yes 7
pwinkler, General Manager at Sun Palace, responded to this review

You've got to be one of a kind! Every time I see a perfectly clean head I hope its you. If walking together with a beautiful lady it seems very likely to be you. And if all of the staff are turning towards you and smiling: I know it is you! Unmistakable, lovable and great friends you are of ours.... More 

Paris, France
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the sun palace for the 2nd time the week of June 23-June 30. We had another amazing visit. What sets this resort apart is the service. We were treated like royalty from the moment we arrives untill the moment of checkout. The resort is beautiful and very clean. We stayed on the 8th floor with a great... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

It is quite an honor to have met your expectations for a second time and we trust there to be a third, and fourth and so on. Yours is indeed a visit we enjoy. We do not have many guests from your country and given its tremendous tourist industry as a whole it is most satisfying to be favorably compared.... More 

Hertfordshire England
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

after a lot of careful research, we decided the Sun Palace met our needs and suited our budget. We had already booked our flights, and needed a hotel where my husband, who is not very well, could be comfortable. We were lucky at the airport, by the sound of things. We got a green light at customs. My one piece... More 

Was this review helpful? Yes 8
pwinkler, General Manager at Sun Palace, responded to this review

A very enjoyable composition. Of course I liked to read that you were happy at Sun Palace and that our services were as you expected them to be. But I am fascinated by your keen eye for people's behavior, their work ethics and how you went downtown more than to purchase trinkets and baubles to see how the people of... More 

London, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we arrived on Tuesday till being in the resort now on Thursday this has been absolutely perfect I kid you not........ If your looking for the dream holiday...... Look no further you've found it!!!!!! We were greeted outside by a friendly face..... A cooling towel Our luggage was taken from us and speedily very soon after check-in... More 

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review

You are very dear people. I am so glad that we could come through with your room request I do apologize for the noise last night. If it happens again I will shoot someone. I see you are enjoying yourselves quite famously and this means the world to us. Apart from the service, food and drinks which are how they... More 

Hotel Review Summarization

What travelers say

  • Concierge level(59)
  • Room service(54)
  • Italian restaurant(30)
  • Very good(28)
  • Great time(19)
  • Lobby bar(18)
  • Couples massage(16)
  • Very nice(13)
  • Ocean views(12)
  • Activities pool(10)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (8)
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Concierge Level (31)
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Junior Suite Ocean View (29)
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One-Bedroom Presidential Suite (73)
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Pool (16)
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Superior Deluxe Ocean View (33)
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The Hotel (28)

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