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Sun Palace

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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Sun Palace
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3,681 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,049)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Spent our honeymoon here, It was perfect. After a long flight, and being a nervous flyer, we were very tired, so a quick and easy check in was very welcome! Room was gorgeous, bed so comfy, great big powerful shower. Maids did a great job at cleaning, and anything we needed got sent right up. We are both vegetarians, and... More

Was this review helpful? Yes
Syracuse, New York
1 review
3 of 5 stars Reviewed yesterday NEW

This was our third time in four years returning to SunPalace Cancun for another two weeks. My wife and I notice at once at check in things were different. We didn't receive the bag, flower, and drink we had on arrival as before. The room we had requested two weeks earlier and been told would be there the person behind... More

Was this review helpful? Yes
Montreal, Canada
Top Contributor
60 reviews 60 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Sun palace was a wonderful place for a relaxing break Rooms were large and well stocked All the staff from doormen , front desk, cleaners, and servers were really great The beach and pools are quite nice. The Ocean was warm and the views great, wave action can be a little rough at times. While the place looked pretty modern... More

Was this review helpful? Yes
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for a mostly nice review. Although as a guest these are things you shouldn't care about: As to the maintenance issues you mention: We are not thrifty with our upkeep expenditures, especially not those related to "cosmetic" issues such as paint and caulking. We have been fighting with the Sherwin Williams company in Mexico for over a year... More

New York City, New York
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife (she should be writing soon) mother-in-law, sister and brother-in-law were at the Sun palace from the 7th thru the 15th of November. While this is not a perfect place I give it the full 5 rating. The hotel worked hard to fix any issue and it was clear that they could not do enough for you. The most... More

Was this review helpful? Yes 1
pwinkler, General Manager at Sun Palace, responded to this review

I really can´t see that you forgot anything. You tell it like it is and mention members of the staff you especially enjoyed. Yes, we are not perfect and our success is based on the ladies and gentlemen who work in this hotel and are always ready to do whatever it takes to make your vacation a great few days... More

Oklahoma City, Oklahoma
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned (on Saturday) from a fabulous vacation at Sun Palace. We were a little anxious as we have never done the "all inclusive" thing before and sometimes it's not really "all inclusive" This one definitely is. The resort is the perfect size as we don't like staying at huge resorts. We arrived after a long day of travel... More

Was this review helpful? Yes 1
Saint Catharines, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband I stayed at the Sun Palace from November 8 - 15. This has been my first "real" vacation in 25 years. I really did my homework before choosing the Sun Palace. There was a shuttle waiting for us at the airport, which took us directly to the hotel. The outside of the hotel is average looking, but so... More

Was this review helpful? Yes 4
Wheeling, West Virginia
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Sun Palace to celebrate our 2nd wedding anniversary, and couldn't be happier with the choice we made. It's a very beautiful resort - with an amazing infinity pool overlooking the prettiest blue ocean we have ever seen... We were a little hesitant to stay here, as we try to go somewhere different every year, and are very... More

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review

You are very kind. Come to think about it, the Palace Resorts chain does make special efforts in regards to aromatherapy in rooms and public spaces. Alas, they are specially made for us. In fact, the corporation is always looking for that "extra" to please our guests. For instance, many of the foodstuffs now used in our Italian restaurants are... More

Augusta, New Jersey
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Staff was Amazing! We were never greeted without a smile. Food amazing! Hotel setting pools beach perfect. Very very clean. The bed was so comfortable. Anything we needed was taken care of promptly. Highly recommended, you will not be disappointed! Try to book the couples massage and romantic beach dinner. If I had to miss one I could not pick,... More

Was this review helpful? Yes 1
St. Clairsville, Ohio
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sun Palace Resort November 11th to November 19th. Pick up at the airport was easy, quick and comfortable. The private transportation is great and time saving. This was our 5th stay here since 2007. Greetings at the Sun Palace were warm and friendly, as always. The flower, cold towel and warm welcome. We were greeted by... More

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review

Wow! You know the names of the staff better than me. The epitome to hostelry is certainly guests who choose us for various stays and still are happy. It does work both ways. After a couple visits we get to know what you like and prefer and we try to be always ready for you. More importantly, the staff considers... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This resort may not be the largest, the newest, the best location, or have the most entertainment, but it shines with it's amazing beach, beautiful blue water (not a guarantee in Cancun), and excellent staff. This resort is starting to show its age, which only drops it one star, but how high should one's standards be? You're getting 4.5 star... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Concierge level(69)
  • Room service(62)
  • Very good(38)
  • Italian restaurant(36)
  • Lobby bar(25)
  • Great time(21)
  • Couples massage(18)
  • Ocean views(16)
  • Very nice(13)
  • Activities pool(13)

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

4,858 photos of this hotel

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Room/suite (711)
Dining (523)
Pool/beach area (927)
Hotel & grounds (559)
View from room (319)
Family/play areas (18)
Videos (8)
Business center/function rooms (8)
Bathroom (51)
Other (1441)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (264)
Amenities (11)
Beach (8)
Concierge Level (31)
Junior Suite Ocean View (29)
One-Bedroom Presidential Suite (73)
Pool (16)
Restaurants and Bars (35)
Superior Deluxe Ocean View (33)
The Hotel (28)

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Hotel & grounds (9)
Room/suite (8)
Pool/beach area (5)
Dining (3)
Other (5)
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