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All 177 Cancun hotels

Iberostar Cancun

4.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulcan Km 17, Cancun 77500, Mexico
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Iberostar Cancun
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Ranked #14 of 177 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 27, 2013
ds521 Niles, Ohio
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2,092 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Cancun
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Niles, Ohio
Top Contributor
98 reviews 98 reviews
31 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed June 27, 2013

We just returned from our 1 week stay (6/15 to 6/22) at Iberostar Cancun with our daughter and her family. There were 6 of us altogether, the youngest of which were 2 and 4 years old. We used Apple Vacations who included airport transfers in their packages. Prior to leaving Ohio we called the customer service desk and made dinner... More 

Was this review helpful? Yes 8
Cincinnati, Ohio
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 25, 2013

Loooved the resort. View from the room was awesome! Food was good, Pool was just wonderful, SPA!!! Had the BEST massage EVER at the spa! Everyone was friendly. Love that there were people from all over the world there. I DEFINITELY would go back to this resort. Things they could improve on was the bathroom... no shower curtain, just a... More 

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this review

Dear Guest, First of all thank you very much for taking the time to write your review about your stay with us, we are so glad to know that you enjoyed the hotel SPA as well as the restaurants, and the hotel facilities in general. Your comments about the bathroom will be passed on to the involved departments; your opinion... More 

Lisbon, Portugal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 25, 2013

This hotel does not offer value-for-money. It is incredibly pricey, despite offering good sleeping facilities. We have encountered pretty rude staff at the reception desk and very unwilling to help the costumers. The location is not ideal as the public transport links are close to non-existent. The swimming pool is certainly a plus! Not only very good, but also very... More 

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IberostarMexico, Quality Manager at Iberostar Cancun, responded to this review

Dear Guest, We appreciate the time you took to write your review. Please know that we have taken your feedback into account and passed it on to Management and to the Reception Head in order to improve in pointed areas. We are trying to progress in front desk procedures in order to avoid this type of comments, we are really... More 

Murray, Utah
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 24, 2013

We used this hotel as home base since we had daily excursions. The lobby is beautiful and they have free wi-fi available in the lobby only. The pool was big and had plenty of places to lounge. There is a large pool bar with a terrific staff. The amazing bartender Hugo was a blast! We spent a few hours a... More 

Was this review helpful? Yes
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this review

Dear Guest, Thank you for taking the time to post your review. It makes us happy to know that you enjoyed our services and loved the variety in the buffet; we always try to give the best to our clients because you are the stars for us. We can assure you that your comments will be shared with all the... More 

Irwin, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

My family and I just got back from Cancun and our best vacation ever. The facility at the Iberostar was beautiful, from the lobby, all the restaurants, the rooms - everything was spotless and so impressive. The true difference was the staff. The folks at the front desk, Pedro, Elizabeth, Maria and Addy were always so happy to help in... More 

Was this review helpful? Yes 2
Baltimore, Maryland, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 23, 2013

My husband and I stayed at Iberostar Cancun for our honeymoon from June 17-22, and we had an amazing time. It was our first trip to Mexico, and Iberostar definitely made it a great stay - the beach was beautiful, great pools, hammocks, lots of activities, unlimited drinks and some of the kindest staff I have ever come across. The... More 

Was this review helpful? Yes 1
Bakersfield, California, United States
1 review
5 of 5 stars Reviewed June 23, 2013

Spent an awesome week at the Iberostar in Cancun. Service was excellent and the food selection at the buffet restaurant was 5 stars. Our server Vicente provided superb service with great professionalism and respect. The Star Friends and entertainment made for a great time on the pool and beach. We did not have any issues at all at this hotel... More 

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IberostarMexico, Quality Manager at Iberostar Cancun, responded to this review

Dear Guest, First of all we want thank you for the time you took to write about your stay at Iberostar Cancun. We are glad to know that you enjoyed the hotel facilities, the restaurants and the pool areas. Hopefully we can welcome you back in the near future with your family. It was a pleasure to attend you. Kind... More 

Toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 22, 2013

Overall a 4 out of 5 Clean resort Very nice pool. Perfect for families with little kids Nice staff We likes nice room so I would give the ocean view room a 3 out of 5 The buffet was ok - the food was a bit blah Beautiful beach but rough water

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this review

Dear Guest, On behalf of the Iberostar Cancun Resort, we appreciate the time you took to write this review. We truly hope to have you again in the future, let us know when you are coming back to Iberostar Cancun. Kind regards, Quality Manager Iberostar Mexico More 

south wales
1 review
4 of 5 stars Reviewed June 21, 2013

Stayed in Iberostar Cancun for 2 weeks in may '13. There was a group of 14 of us for a wedding at the hotel. The hotel was fantastic, amazing room view and infinity pool. Most staff were very friendly and helpful, with exception of the reception staff and waiters in the lobby bar who were very often rude (However, Fernando... More 

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Derby, Kansas, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2013

Everyone thing was wonderful. There were 8 of us and we all had a fantastic time. It rained off and on during the first 3 days but it wasn't enough to ruin our time on their beautiful beach. Iberostar's staff is the best I've ever experienced. These wonderful people work 15 hour days and are always upbeat. Can't say I'd... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this review

Dear Guest, Thank you for sharing your experience at Iberostar Cancun. It is gratifying to read that you enjoyed your vacations. We are very happy to know that everyone made your stay amazing and you loved it. Your entertainment is very important to us, for that reason we offer different shows and activities for our guests. The animation crew will... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(37)
  • Pool area(34)
  • Ocean views(18)
  • Room service(13)
  • Hotel zone(9)
  • Lounge chair(9)
  • Kid Club(9)
  • Really good(9)
  • Golf course(7)
  • Great time(7)

Additional Information about Iberostar Cancun

Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort
Hotel Style:
#4 Family Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#17 Romantic Hotel in Cancun
#22 Business Hotel in Cancun

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