This resort is top notch. Extremely friendly staff. The grounds are kept exceptionally clean, and the pool is heated and available 24 hrs. Lounge seating right on the sand with food and bar service. Apparently the only resort with a golf course on site which was again above expectation. I do recommend the 3rd floor villas as opposed to booking... more

We arrived from ORD on 11-23 and USA Transfer was waiting for us outside. The airport was very easy to get around. We were at the Hilton by 1pm and the room was not ready yet so we had lunch at the pool bar (we thought it was very expensive------$14.50 for a burger and fries/ chicken quesadilla no rice or... more

We arrived by private car which we booked prior to leaving Australia as it was recommended to on this site as we were grateful about the info we received prior to our journey. The reception immediately told us we were “vip’s as we had booked a Private Villa which was also recommended on trip advisor. After being shown to a... more

The Good.....Beautiful resort, comfortable beds, close to the airport. The Bad...... Poor quality but expensive food (almost 4$ for a watered-down Coke and no free refills, and a dirty pool (the runoff from the infinity pool had garbage that looked like it had been there for a while). The Ugly.... At checkout our final bill showed an extra charge for... more

The Hotel is very good, but you have to ask for a pool view room. Otherwise you will get a view of the rooftop of the restaurant. The breakfast is great, but a little expensive, 20 dolars per person. You can swim at beach, but there are many rocks, and the sea is not calm. The beache in that area... more

Everything about this hotel was great. Clean, good service, multiple on-site restaurants, pools. The beach was excellent...just walking a 1/4 mile in either direction lead me to rocky beaches. This one was soft and clear of rocks. The only problem with this hotel is that it's a bit far from the other areas of the hotel zone and downtown Cancun.... more

Along with my husband and my baby daughter, we stayed at Hilton Cancun for 7 nights. We had the best time at Hilton. Villas concierge staff (Martha Ricardez and Christian Campos and everybody else who works for Villas) were professional, knowledgeable, friendly and extremely helpful. The ocean front villa that we stayed at was very clean, great housekeeping service! The... more

We stayed at the Hilton Cancun from 10/30/09-11/3/09, this was our 10th time staying at this property. We have come to know and love this place as a home away from home and many of the staff as friends. Once again it was a wonderful getaway! This is a fabulous place to kick back and relax in the sun, sip... more

I travel often, and I have stayed at many hotels. This one is definately on my list of places I would steer clear of, they started off our stay with the desk clerk charging us 10 dollars extra a day for our ocean views, that we confirmed just the day before as being free and on our reservations, he quickly... more