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Iberostar Cancun

4.0 of 5
Blvd Kukulcan Km 17, Cancun 77500, Mexico
Hotel amenities
Iberostar Cancun
Ranked #38 of 175 hotels in Cancun
4.0 of 5 stars 179 Reviews
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179 reviews from our community

What travelers say about this hotel
  • Very nice(6)
  • Pool area(5)
  • Great time(4)
  • Room service(3)
  • Spring Break(3)
Traveler rating
    80
    58
    25
    7
    9
Only show reviews for Family (72) | Couples (54) | Business (9)
Date Rating
Toronto, Canada
1 review
5 of 5 stars Reviewed May 14, 2012 NEW
4
people found this review helpful

If this resort were not in Mexico it would be closed down for several reasons. I do not ever post on Tripadvisor but felt compelled to warn other unsuspecting traveler's . My wife and I got so violently ill that we had to check out early and gladly forfeit money paid in advance just to get the hell out of... More

Was this review helpful? Yes
Omaha, Nebraska
1 review
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

My girlfriend and I stayed for 4 nights 5 days and had a very relaxing time. The entertainment staff was very fun and always made sure we had a great time. The scene was made up of lots of couples and families so if that is what you are looking for this is a perfect hotel. The rooms were very... More

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New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2012
2
people found this review helpful

We just returned from our trip on May 2. The hotel and accomodations were great, food great, entertainment great. This was a really relaxing vacation and the people who work there work very hard. The daily social activities people Arno, Arturo, Jesus, Victor all made the days even more enjoyable. I would recomend this resort to everyone. Norberto in the... More

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Quality manager Iberostar Mexico, Quality Manager at Iberostar Cancun, responded to this review
May 11, 2012

Dear guest We would like to thank you for choosing Iberostar Cancun and for your very nice comments! We are glad to know you experienced a fantastic. It means a lot to us and makes us strive even harder to achieve our goals as a company Please come back soon as we would love to receive you again. Best regards,... More

E Moriches
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2012
2
people found this review helpful

My girlfriends & I stayed for one week at Iberostar Cancun Resort and had a fabulous time. The food was superb with many restaurants to choose from. Arno & his entertainment staff are terrific, you can tell they truly enjoy their job. Our rooms were great & the beds are were so comfortable.I would highly recommend this resort to anyone.... More

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Quality manager Iberostar Mexico, Quality Manager at Iberostar Cancun, responded to this review
May 11, 2012

Dear Guest, We have taken your feedback to heart and have shared it with our team. We are thrilled to know you had a fantastic vacation with us!!! In regards to your inconvenience, we really appreciate that you took the time to write this very important feedback to us. We have spoken to our area managers and we are taking... More

Crown Point
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

We had a wonderful experience. The arrival was a little weird...there was nobody at the door to greet us, but no big deal. We then went to check in...we received a free upgrade thru Expedia but the hotel had no record of this. We were prepared for this as we read other reviews having problems with room upgrades. After discussing... More

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Quality manager Iberostar Mexico, Quality Manager at Iberostar Cancun, responded to this review
May 11, 2012

Dear Guest, Thank you for your comments. Your feedback on your experience with us are very valuable it helps us give a better service to guestsWe are thrilled to read you enjoyed your stay with us and we also thank you for pointing out possible areas of improvement within the hotel so that we can act consequently. I am sorry... More

Virginia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 1, 2012
3
people found this review helpful

My family and I enjoyed a week in the villas, it was superb. The staff were fantastic, the pools magnificent and the food superb. The rooms were terrific and we enjoyed the queen size beds. We will always have fond memories of our week in Cancun - thank you. More

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Iowa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 30, 2012
2
people found this review helpful

My husband and I have been to many resorts throughout Cancun, Riviera Maya and Playa Del Carmen. This resort is by far the best we have stayed at. Our stay was for 10 days. We had a group of 4 total this trip and everyone agreed that this was the best resort so far. My only complaint at all, would... More

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See 3 more reviews by lakumm for Cancun
Sarasota, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 30, 2012
2
people found this review helpful

We were invited as travel agents to go and inspect the all new Iberostar Cancun Resort for 3 nights and we graciously accepted. We've never been on a FAM before, but I've sent many clients and friends to Iberostar Resorts and there were some complaints but nothing major. When we arrived, we were greeted by a very friendly bellman, we... More

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MA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2012
1
person found this review helpful

If you've never been to Cancun, realize that there are all kinds and sizes of hotels along the beach. The Iberostar is smaller than many, which we saw as a good thing because we don't like having to walk for 30 minutes to get anywhere. Regardless, the hotel offers all the amenities we look for in a family vacation: nice... More

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Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 28, 2012
1
person found this review helpful

Just returned & going to rate on a 1-5 scale. Overall first impression, not blown away but came with the attitude that hey we are in Mexico and going to have a good vacation! Grounds 4****, Inside lobby 4****, Rooms 3***, very dated bathrooms with broken knob & when you take a shower water gets all over the floor, also... More

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Additional Information about Iberostar Cancun

  • Hilton Hotel Cancun
  • Hilton Cancun Hotel
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  • Cancun Hilton
  • Hilton Golf Spa Resort Cancun
  • Hilton Cancun Resort
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Price Range: $$

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