I stayed here with my husband in mid May who was at the resort for a conference. And the conference is the secret... the entire time I did not have to run out to reserve a great spot at the beach or pool. No waiting in line at the buffet or any bars because a majority of the people were...
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I went with my husband and two kids and we had the best time. First of all, all-inclusive is the way to go. That being said, there was food 24/7, plenty of bars around the resort. You'll never go hungry or thirsty, not to mention the free mini bar at the room. The staff was friendly and considerate. They do...
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My husband and I just went to the Iberostar Cancun at the end of April. We booked through Apple vacations and believe we got a great deal on a rather last minute vacation.
Overall, the resort itself is beautiful! The room we had was very nice with a king size bed (on 8th floor), but the absolute best part was...
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Dear Guest,
Thank you for your very detailed review of our resort. We have taken your feedback to heart and have shared it with our team. We really appreciate your comments as it is very helpful in our efforts to continuously strive for service excellence. We have share your comments with our Director and the involved Department Heads to make...
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So this is a five star hotel/resort and I was staying there because it was the venue for a scientific conference. Frankly I had a much better time in every other hotel in Mexico. Why? Well the building is definitely up to scratch and the cleaning staff are very friendly and thorough. But apart from that, the hotel seems to...
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We sincerely apologize for all the inconveniences you experimented during your stay. Your comments on your experience with us are very valuable it helps us give a better service to guests and helps us prevent situations like this from happening. This is definitely not the service we are proud to display to our guests. We have already shared all your...
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We just vacationed at the Iberostar Cancun for 8 days/7 nights at the beginning of May. The first 5 days/4 nights were free (I won the vacation from a local radio station). We added the 3 extra days and I am very happy we did. The resort in my opinion is magnificent! The staff was very friendly, from the front...
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Dear Guest,
We really appreciate you have taken the time to write such a fantastic review from our property.
There is nothing that makes us happier than a guest that leaves feeling glad and renewed. Please come back soon to visit us here at your second home in Mexico.
Kind regards,
Quality Manager
Iberostar Mexico
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The hotel was in overall good condition. The check-in & check-out process was a bit slow but they were nice about it. The best part of the hotel for us was the food & service in the restaurants. The restaurant manager, Javier, was very patient & detailed with all of the guests & appeared to genuinely enjoy his job. The...
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Dear Guest,
I would like to thank you for having taken the time to share your commentaries with other travelers. We are thrilled to read you enjoyed your stay with us and we also thank you for pointing out possible areas of improvement within the hotel so that we can act consequently. however we would have liked to have corrected...
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Husband and I stayed for 7 days in May. Everything was great.
Have to make dinner reservations unless eating at buffet every night, which we did. Buffet had a very good selection to pick from. The fruit was excellent and the ice cream is the best. There were many healthy choices. Did not like that 2 of the 3 specialty...
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Dear Guest,
Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We thank you for your loyalty....it means a lot to us and makes us strive even harder to achieve our goals as a company.
We await your next visit !!!
Kind regards,
Quality Manager
Iberostar...
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Myslef, husband and 3 yr old son stayed at Iberostar Cancun the week of May 10-17 and on the last full day of our vacation my husband began to not feel well. We made it home to the states but my husband had to visit the ER a few days later and was given Cipro to treat Ecoli bacteria!! On...
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Please accept our sincerest apology for your disappointing experience. This is certainly not the memory we intended for you to take with you. In regards to your concern of suspected e-coli I can assure you that guest safety is our highest priority. We take all reports of illness with absolute seriousness as we ensure the safety of all guests and...
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Recently stayed at this property in May...I have Two complaints.
1. WiFi is $15 USD per DAY....YES!!! $15 per DAY!! What a money grab for a leisure resort.
The Hotel pays once for WiFi, why are they gouging the guests? I could understand $15 per week perhaps. Even Conde'Nast Travel Magazine agrees that charging for WiFi is Shameful! The is...
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Thank you for taking the time to write and share your vacation experience and your impressions. We are very sorry to hear that your experience was less than favorable.
You may rest assured that your feedback has been shared with the Leadership team for appropriate follow-up. Thank you for your review.
Kind regards,
Quality Manager
Iberostar Mexico
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My family and I came to this Iberostar in Cancun after being advised to go there while in
Punta Cana what a Huge mistake. Unlike other Iberostar we waited an hour and a half to
check in which made all of us ready to cancel this vacation. I came here with my twins who graduated from college to experience Cancun...
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Reviewed January 6, 2012
We sincerely apologize for the inconveniences you experimented upon check-in . We ask our guests to reserve their spot in restaurants in order to enhance their experience by guaranteeing there will be a place specially ready for them at the time they arrive. We also take walk ins; however this means there may not be space in the restaurant at...
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