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Presidente InterContinental Cancun Resort

#10 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
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Presidente InterContinental Cancun Resort
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1,586 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
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Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I had very high expectations...as this is in fact an Intercontinental hotel! The hotel staff is SUPER nice and very accommodating. I was more disappointed with the quality of the hotel...felt more like a 3-star hotel than an Intercontinental hotel. Maybe they should become the Presidente hotel and drop the "Intercontinental"

Was this review helpful? Yes 2
Hitchin, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel typified Mexico for us in that the staff were so genuinely friendly, thoughtful, and happy to be serving you. Lovely people who made our stay so memorable. We miss it already. Hotel was clean, well-run, very comfortable room, two lovely pools, one being an adult only pool, a wonderful beach area on fine white sands, excellent restaurant, the... More 

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Minnesota
Level Contributor
196 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for three nights. Our room was lovely. We had a suite on the top floor....10th floor. The balcony was spacious and view was super. The bathroom was a dream! The staff was as good as you could get. The concierge, Adolfo, was excellent. The location was very good. We did choose a shuttle from the airport....do this!!!... More 

Was this review helpful? Yes 1
Rome, Italy
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is outstanding ! We have been here for about a week. The staff ( everyone ) , the food ( all of it ) and the rooms ( pick any floor ) are great. Many thanks to the beautiful women and strong men who make this hotel # 1 in Cancun . Tourists unite and tip well these... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a frequent guest at the hotel and have always been greeted by amazing staff! They are always professional and thoughtful. Special Koodos to Gustavo who is AWESOME at what he does! If you are looking for a great cocktail and a pleasant service, he's the one. Servicio acogedor y profesional. Excelente para viajeros en plan de trabajo igualmente.

Was this review helpful? Yes 2
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked my stay here on Amoma, so I got an exceptional deal on it. The rate that I paid is what I actually think the room is worth, not the $300+ rates that it was retailing at when I booked. I paid $145 a night for a double. There are a lot of people that get "scammed" by Amoma,... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed for our anniversary and the staff were super helpful, friendly, and efficient. Anytime we asked for extra towel, room service, etc. they came quickly and called to make sure the task was complete. We asked for a beach view, our front desk agent apologized and said she only had partial view. Much to our surprise... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

If you are looking for exceptional service, great food and beverage and a beautiful setting this resort is the perfect choice. The resort is right on the beach and features two outdoor pools. What we enjoyed was the Adult Only Pool which is a quieter area for adults without children. We ate almost every meal at the resort and were... More 

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Pembroke Pines, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is hard to start a review where everything is Amazing: The rooms, the areas around, the pools THE BEEEEACH!!!! for the love of God .. it is just Heaven on Earth, and for an affordable price you can find the best beach in cancun, in a well positioned zone. The customer service is just Exceptional, People from Oasis' Hotels... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I spent 2 nights at this hotel, en route from Cuba home to Ireland. We had a bit of a rough time in Cuba and this hotel is just what we needed. From the moment we walked through the doors, the staff were very friendly and courteous, making us feel right at home. Our room on the... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very nice(8)
  • Pool area(5)
  • Bus stop(3)
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