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Presidente InterContinental Cancun Resort

#13 of 178 Hotels in Cancun
Certificate of Excellence
4.0 of 5
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Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
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Presidente InterContinental Cancun Resort
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Ranked #13 of 178 Hotels in Cancun
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Foluso A Columbus, Ohio
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1,482 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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Columbus, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

My mother and I had come to Cancun with another hotel already booked. Unfortunately, upon arrival we realized that the place was rather shabby and lacked any air conditioning despite what was posted on their website. Instead we drove up and down the strip trying to get a room in the other hotels, but they were already full. Honestly, we... More 

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Clinton, Mississippi
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

From check-in to Check-out we were treated like royalty! Adolfo, upgraded us to a nice suite on the club level. He even upgraded our friends that aren't IHG members. The servers outside at the beach and pools took great care of us! They truly wanted to make sure we were happy! I highly recommend the Grilled Shrimp Fajitas by the... More 

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Salisbury, MD
Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have nothing but positive things to say about this property. It was my second stay here and as an IHG Platinum member I received a very solid deal on the ocean-front two room suite on the club level. I'd recommend paying the extra for this. It includes free breakfast daily. As other reviewers have pointed out, the best feature... More 

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Los Angeles, Chile
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

Even before arriving, Adolfo the guest relations manager at the hotel was very helpful in replying to my questions/email. The hotel is very clean and I believe recently rennovated. I love the minimalistic modern feel to it. For the sports lovers, the lobby bar has a great big screen, this was where we caught the NBA finals with other Warrior... More 

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Midlothian, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I have told everyone that this property is as shown in pictures on the web site, but they really do not give the updated Presidente justice. I wrote an extensive review through IGH and am unsure if it will find it's way to you or not, so I wanted to take another moment to write you and thank you personally... More 

Was this review helpful? Yes 2
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Over the last 15 years we come back to presidente cancun. Lately redesigned. You go there because they have the best beach and sunset and even more important the staff takes excellent care of you in every part of your stay. You feel the mexican heart. You get friendliness everywhere you go. Open air restaurants with delicious food and nice... More 

Was this review helpful? Yes 1
Tasmania
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely perfect location cleanliness staff beach. So beautiful. We had a room over looking the lagoon. So beautiful day and night. Staff so kind and courteous. Will come back for sure. Breakfast first class. The bar closest to the beach is run by the kindest honorable gentleman. Loved our time here. sad to go

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Dear GM Nathalie, I would like to take this opportunity to thank you for the warmth, kindness and sincerity extended to our family. Meeting you for the first time tremendously boost our confidence about your HOTEL and beliefs in your mission and values for your guests. it seems like you really care for the people and their welfare. We saw... More 

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a beautiful hotel but the best part about it was the service. All of the staff was so helpful and friendly. We ate at the restaurant for lunch and dinner and the food was very good. I would recommend this hotel to anyone visiting Cancun who wants something different from the usual all inclusive resort.

Was this review helpful? Yes 3
springfield NJ
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Right from the start..service has been EXCELLENT! Nathalie, the manager has been outstanding! We were welcomed with many surprises in our room, including a free upgrade to our room! All the staff are very polite and helpful. The food has also been delicious! Luckily, we still have a few more days here!!

Was this review helpful? Yes 1
Hotel Review Summarization

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