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All 170 Cancun hotels

Inter-Continental Presidente Cancun Resort

4.0 of 5
Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico
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Inter-Continental Presidente Cancun Resort
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Ranked #43 of 170 hotels in Cancun
Most recent review
4 of 5 stars Reviewed June 6, 2013
tony e San Diego, California
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796 reviews from our community

Traveler rating
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    277
    101
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    42
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Families
167
 
Couples
285
 
Solo
31
 
Business
58
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
San Diego, California
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 6, 2013

Super location, close to every night life place you can imagine and one of the best shopping malls in town. Restrictions are a part of every hotel, but only one floor offers rooms with balcony and that's the 6th floor, of course, the upgrade will cost you 100 bucks per night. Internet lightening fast (and that's a plus for business... More

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
June 16, 2013

Dear Guest, I would like to thank you for your positive comments regarding your recent stay at our property. I am happy to see that the friendly staff and clean accommodations were exactly what you needed for your trip. We hope to welcome you back to stay with us when staying in Cancun in the future. Cordially, Nathalie Urban General... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2013 via mobile

I've been to different intercontinental hotels before and yes, they all vary from each other. I just got in this hotel today and from the get go its been one misstep after an other, a very underwhelming experience. The service at the restaurant was very average, taking into consideration that there were just 3 tables at the time. At the... More

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
June 13, 2013

Dear Guest, We sincerely apologize for the service challenges you experienced during your stay. We strive to provide the highest level of service and in this instance we clearly were not able to meet your expectations. We truly regret the difficulties you experienced at the Front Desk. The problems you mentioned are certainly not the standards here at InterContinental Cancun... More

Fall River, Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

My husband and I stayed 7 days at Intercontinental President Cancun Resort. Great service, food, decor, cleanness, swimming pools and amazing beach. We had only 2 problems but the staff solved our problems reasonably quickly. The first is related to the street noise. We had booked a garden view room but upon arrival they upgraded our room to lagoon view... More

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See 2 more reviews by Elaine A for Cancun
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
June 13, 2013

Dear Guest, I would like to thank you for your positive comments regarding your recent stay at our property. I am happy to see that the friendly staff and clean accommodations were exactly what you needed for your trip. We hope to welcome you back to stay with us when staying in Cancun in the future. Cordially, Nathalie Urban General... More

Brooklyn, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 3, 2013

I had an amazing time here, the food was excellent and so was the service. The beaches were also very calm and beautiful. I would definitely recommend this hotel since it is a 10 minute walk to downtown, where everything is happening.

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
June 13, 2013

Dear Guest, Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had. We look forward to welcoming you back during your next visit to Cancun. Cordially, Nathalie Urban General Manager More

Cancun
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 29, 2013

Room was very pretty and refurbished; nice balcony with hammock, nice bathroom, nice lightning, nice everything, very enjoyable buuuut the bed, OMG, hard as stone, i travel very frequently and i'm very easy going but this was hard, hard. The beach is one of the best in Cancun, absolutly gorgeous, food is average and expensive. Staff very nice and eager... More

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
May 31, 2013

Dear Guest, We want to thank you for your comments and feedback. I'm pleased to know that you enjoyed your stay with us and in general you had a positive experience. I have taken note of your recommendations and your opinions were shared with staff. We do believe each comment give us the opportunity to improve and will work on... More

Cancun, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2013

The area by the beachis a beautiful area equiped with very comfortable camastros and small useful tables, every one of them is covered by a nice palapa, eventhough it is a familiar resort there were no many children playing around, so it is an excelent place to relax, read and take a nap.

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
May 31, 2013

Dear Guest, I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun Resort. Thank you for sharing your feedback and we certainly look forward to welcoming you back. Cordially, Nathalie Urban More

Oklahoma City, Oklahoma
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 28, 2013

I had a business meeting there for a couple of days and my wife and I stayed over through the weekend. I really like the wide, white beach and the fact there were some trees on it plus the shelters to relax under. The rooms were cool, the housekeeping was great, and the restaurants were very good. We had a... More

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
May 29, 2013

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cancun Resort. I am very pleased to learn that you thoroughly enjoyed your stay. Thank you sincerely for commending our Housekeeping team in this regard. Your kind recognition will be very well received. I look forward to an opportunity... More

1 review
5 of 5 stars Reviewed May 28, 2013

This resort was awesome. This was an all girl trip, me and best friend. When we arrived we was greeted by Freddie the concierge, he will take care of just about anything you need, he was great. The rooms were equipped with just about all we needed, we had the lagoon view which is beautiful, not as beautiful as looking... More

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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
May 29, 2013

Dear guest, Thank you for your review. I am glad that you had the opportunity to visit our hotel during your “Girls weekend”. Thank you for your wonderful comments about the grounds, amenities, rooms and service We appreciate for mentioning a few of our employees by name; we will recognize Freddie and Jesus for providing service excellence On behalf of... More

Reading
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 28, 2013

We enjoyed our two week stay at this hotel but weren't really ever blown away. I have to agree with the comments about the beach – it is one of the nicest beaches I’ve experienced and the whole pool area is well maintained. The only issue is the pools aren’t very deep, but there is a separate adult pool so... More

Was this review helpful? Yes 1
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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
May 29, 2013

Dear Guest, I am pleased to learn of your positive impressions after your stay with us at Presidente InterContinental Cancun Resort. Thank you for sharing your feedback and we certainly look forward to welcoming you back. Cordially, Nathalie Urban General Manager More

Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 24, 2013

Wanting a quieter relaxing weekend we choose the Intercontinental which is at the north end of the Hotel Zone. We were upgraded to a Club room and had a choice of a 2 room ocean view suite or an ocean view room with a secluded balcony. Hard to choose but we took the balcony. It was lovely. The breakfast and... More

Was this review helpful? Yes 1
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Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review
May 25, 2013

Dear Guest, I’m pleased to learn we provided a wonderful experience through the duration of your stay at Presidente InteContinental Cancun Resort. I’m glad about your kind recommendation of our hotel and truly appreciate the high praise of the service and accommodations. The team looks forward to welcoming you back during your next visit to Cancun Cordially, Nathalie Urban Gerente... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very nice(9)
  • Pool area(9)
  • Very good(7)
  • Best beach(7)
  • Bus stop(6)
  • Club level(6)
  • Room service(6)
  • Breakfast buffet(6)
  • Ocean views(6)

Additional Information about Inter-Continental Presidente Cancun Resort

Address: Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotels in Cancun
#30 Top resorts Hotels in Cancun
#31 Family Hotels in Cancun
#33 Romantic Hotels in Cancun
#34 On the Beach Hotels in Cancun
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Presidente InterContinental Cancún Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Presidente Cancun Hotel
Intercontinental Cancun
Inter Continental Presidente Cancun
Presidente Intercontinental Cancun

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