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InterContinental Presidente Cancun Resort

4.0 of 5
Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico
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InterContinental Presidente Cancun Resort
Ranked #44 of 175 hotels in Cancun
4.0 of 5 stars 565 Reviews
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565 reviews from our community

What travelers say about this hotel
  • Room service(12)
  • Best beach(12)
  • Bus stop(11)
  • Very good(10)
  • Ocean views(10)
  • Club level(9)
  • Breakfast buffet(9)
  • Pool area(8)
Traveler rating
    214
    195
    69
    53
    34
Only show reviews for Family (107) | Couples (189) | Business (37)
Date Rating
Merida, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

We stayed at the Intercontinental as we have visited many of their other hotels worldwide My overall impression was very positive. we stayed on the 4th floor with a lagoon view and paid about £75 a night room only. The pool area is clean and quiet the room was great and the beach was fantastic in comparison to other beaches... More

Was this review helpful? Yes
Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
May 9, 2012

Dear Guest, I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back. Cordially, Nathalie Urban General Manager More

Charleston, South Carolina
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 6, 2012

We stayed at Presidente InterContinental Cancun Resort for 3 days. This hotel has seen better days as it is dated but the beach makes up for it if you are looking for a great beach vacation without staying at a mega resort Overall this is decent hotel with amazing beach but the hotel itself is dated More

Was this review helpful? Yes
See 2 more reviews by ledezmacjl for Cancun
Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
May 7, 2012

Dear Guest, Thank you for choosing to stay at Presidente InterContinental Cancun for taking the time to post a review of your recent stay. I am delighted to read your comments about our amazing beach, and I do hope we will have the opportunity to welcome your return. Once again, thank you for your comments and for choosing to spend... More

Haifa, Israel
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 26, 2012
2
people found this review helpful

We stayed at Presidente InterContinental Cancun Resort for 7 days.The main reason I booked this hotel was , of course , its gorgeous beach with crystal blue water and powder white sand.On arrival we received a garden view room with a patio and a hammock.Eventually we were glad we had a room on the ground floor, which saved our time... More

Was this review helpful? Yes
Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 29, 2012

Dear Guest, I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. I'm glad you enjoyed your room, our facilities, the ground areas and the service. Concerning your comments about prices at our restaurants, we have checked our prices with restaurants of the same category and quality around the Hotel Zone.... More

Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 25, 2012
2
people found this review helpful

The hotel is really beautiful but the sales department are so rud, I am very disappointed with their attention, if you don't want to buy a program, they can't insist until to be offensive, I am the client, so they can be more kidness. Never accept any promotion when you should be listen a sales presentation, be careful.... And never... More

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Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 29, 2012

Dear Guest, Warm Greetings from Presidente Intercontinental Cancun. We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated. We really appreciate your comments and rating of our property. We clearly understand your dissatisfaction in reference The Club. As it is a separately company we will share your... More

Lafayette, Louisiana
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 25, 2012

My husband and I spent our last anniversary night at this hotel and thank goodness it got better than the front desk. Upon arrival our taxi driver did not have change for a $100. I went into the hotel and asked the front desk for change she informed me she did not give change to people coming in from the... More

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Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 26, 2012

Dear Guest, We sincerely apologize for the service challenges you experienced during your stay. We strive to provide the highest level of service and in this instance we clearly were not able to meet your expectations. We truly regret the difficulties you experienced at the Front Desk. The problems you mentioned are certainly not the standards here at InterContinental Cancun... More

Ensenada, Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 25, 2012
1
person found this review helpful

They screwed up my reservation and even though I am a "Ambassador" member it didn't mean anything to them. They upgraded me, as they should for Ambassador member, to a better room which not any better then what I booked online. When I complained it didn't matter and told me that was all I was going to get so I... More

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Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 29, 2012

Dear Guest, Thank you for your feedback we really appreciate your comments. We would like to offer our apologies for the perception of poor service upon arrival. The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. We will take the necessary steps to... More

Lake Elmo, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 23, 2012
4
people found this review helpful

I know that some reviews have not been favorable to the Presidente in Cancun. Beauty is in the eye of the beholder, and one man's trash is another man's treasure...are some sayings that come to mind here. First of all, the Presidente is located on the north facing side of Isla Dorada, the "hotel zone" of Cancun along Kulkulcan blvd.... More

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Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 26, 2012

Dear Guest, Thank you for choosing to stay at Presidente InterContinental Cancun and for taking the time to post a review of your recent stay. Your detailed and amazing review encourages us to do our best efforts to make your next visit an unforgettable time. Once again, thank you for your comments and for choosing to spend your time with... More

Chesterfield, Missouri
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2012

Newly remodeled Intercontinental has the best location for beach in Cancun. Hotel amenities are O.K. but the beach is to die for. Cal water, crystal clear and blue, can't beat it . Food.... O.K but conveniently located ,close to many restaurants More

Was this review helpful? Yes
See 10 more reviews by Grace R for Cancun
Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 26, 2012

Dear Guest, Thank you for staying with us during your trip to Cancun and for taking your time and post your comments on TripAdvisor. We are very happy to hear that you enjoyed your stay here at Presidente InterContinental Cancun. You are right! our convenient location provides a very comfortable stay and an easy home base in exploring Cancun and... More

Melbourne
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2012
1
person found this review helpful

If you trust a Label that is a worldwide name dont think when you go to Mexico at Presidente Intercontinental it will repeat your previous Intercontinental Visits standards and ideas. I believe the problem is poor management and poor staff training, things are half done ,cleaning is OK , place smells of bleach but the cleaning is 60% instead of... More

Was this review helpful? Yes
Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 29, 2012

Dear Guest, Thank you for taking the time to post your feedback about your recent stay at our hotel. We rely on valuable feedback such as yours. The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. Placing great importance on our guests’ comfort,... More

Guernsey
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 17, 2012
1
person found this review helpful

A nice hotel, it's not spectacular as some of the hotels in the hotel zone, and it's not a place if you are looking for luxuy, but I would recommend the place. The lobby is spacious with a sitting area on the lower level, store, tourit information and reception. Staff was always very helpful. We had some problems with our... More

Was this review helpful? Yes
Nathalie Urban, Gerente at InterContinental Presidente Cancun Resort, responded to this review
April 26, 2012

Dear Guest, Thank you for taking the time to share your feedback of Presidente InterContinental Cancun. I am very pleased to read your appraisal of our services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to help your needs. We certainly look forward to welcoming you... More

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Additional Information about InterContinental Presidente Cancun Resort

  • Intercontinental Cancun
  • Inter Continental Presidente Cancun
  • Presidente Intercontinental Cancun
Address: Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico
Price Range: $$

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InterContinental Presidente Cancun Resort
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