I read some of the reviews about bad service and wondered how bad it could be... they showed me !! The front desk was terrible and rude. All the people who work there seem to have an attitude - almost as though they got sadistic pleasure out of saying "No" to whatever you requested. For example, we were leaving for... More

We got married at a Westin, and were looking forward to the excellent service, beautiful surroundings and comfortable establishment that we had experienced with our wedding. In fact, this trip was our honeymoon! We were sadly disappointed with what we got. The beds are far from "heavenly". I woke up with a bad back every morning. There were ants in... More

- Front desk staff couldn't find our reservation on computer at check-in -Hair on sheets & pillows when we got to room - Spa Manager will ignore you're the first in line waiting (this happened two days straight) and will speak to second person in line *clearly discriminates guests and blatantly only cares to cater to American guests -Restaurant staff... More

DO NOT BOOK HERE. DO ALL-INCLUSIVE. Breakfast Buffet = $25/person Sunblock = $25.00 Bottled Water = $10.00 I booked thru Expedia.com and had a $200 food/beverage voucher and Westin would not honor it. They offered no remorse or apology either. They told me to call Expedia, then showed me to the payphone outside (not inside) the hotel. The rooms look... More

My husband and I stayed at the Westin over Thanksgiving 2011. This was our first “mommy/daddy” trip away from our 9 month old son. To sum this trip up in one word… FUN!! The downside… Our first night at the Westin, we ran into a few of issues. There were little ants on one of the counters, which were coming... More

I bid on a 4 star hotel on priceline and was assigned this "4-4.5 star resort" The Westin is an older hotel at the far end of the hotel zone. It has a nice beach and a nice small pool area. The employees are helpful and friendly. The problem?? On our third day we were informed with four hours notcie... More

Service here is not great. Friendly staff. Everything else is over priced. Everyone begs for tips (well, in Cancun in general). To the local, this is also known as Westin Regina (Regina club is right across the front door). Honestly, I thought Westin has high standard, but not with this one. We stayed at room 1314 from dec 14 2011... More

Plenty of bang for your buck! Location, beach and hotel were exceptional. We will be back at some point. More

My husband and I stayed in Oct for our 20yr Ann. It was just what we were looking for, very relaxing ~ great food ~ and the spa was amazing!! Rooms are clean and the beds are soooo comfy! There wasn't any issues staff was great! One Tip breakfast buffet is $25, not worth it. Order off the menu. The... More