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Westin Resort & Spa Cancun

4.0 of 5
Blvd. Kukulcan Km 20, Cancun 77500, Mexico
Hotel amenities
Special offer
Free Night and Credit
Ranked #55 of 170 hotels in Cancun
3.5 of 5 stars 891 Reviews
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891 reviews from our community

What travelers say about this hotel
  • Royal Beach club(30)
  • Hotel zone(17)
  • Very nice(11)
  • Happy Hour(11)
  • Breakfast buffet(10)
  • Pool area(8)
  • Friendly and helpful(8)
  • Bus rides(6)
Traveler rating
    282
    325
    130
    86
    68
Only show reviews for Family (163) | Couples (315) | Business (35)
Date Rating
Jessica V
Wanamassa, New Jersey, United States
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed December 27, 2011
2
people found this review helpful

The Westin Resort and Spa was far beyond our expectations! With such a beautiful layout. There were several pools ocean and lagoon side. The staff was very pleasant and and bent over backwards to help us in every way possible. More

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anita n
Atlanta, Georgia
Reviewer
4 reviews
1 of 5 stars Reviewed December 27, 2011

I read some of the reviews about bad service and wondered how bad it could be... they showed me !! The front desk was terrible and rude. All the people who work there seem to have an attitude - almost as though they got sadistic pleasure out of saying "No" to whatever you requested. For example, we were leaving for... More

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Val30242
Arlington, Virginia
Reviewer
3 reviews
4 helpful votes
1 of 5 stars Reviewed December 26, 2011
4
people found this review helpful

We got married at a Westin, and were looking forward to the excellent service, beautiful surroundings and comfortable establishment that we had experienced with our wedding. In fact, this trip was our honeymoon! We were sadly disappointed with what we got. The beds are far from "heavenly". I woke up with a bad back every morning. There were ants in... More

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AGGIE_DFW
Dallas, Texas
Senior Reviewer
6 reviews
7 helpful votes
2 of 5 stars Reviewed December 26, 2011
2
people found this review helpful

- Front desk staff couldn't find our reservation on computer at check-in -Hair on sheets & pillows when we got to room - Spa Manager will ignore you're the first in line waiting (this happened two days straight) and will speak to second person in line *clearly discriminates guests and blatantly only cares to cater to American guests -Restaurant staff... More

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Haydee Sanchez, Guest Relations Manager at Westin Resort & Spa Cancun, responded to this review
December 27, 2011

Dear guest, First of all please accept our public apologizes for not being up to you satisfaction during your vacation in this beautiful caribbean beach resort.We sincerely appreciate your feedback and we will take immediate corrective actions toward the issues in the room and the restaurant on what you have informed us. Regarding the Spa issue, be assured that in... More

Allyson C
Chicago, Illinois
1 review
2 helpful votes
1 of 5 stars Reviewed December 24, 2011
2
people found this review helpful

DO NOT BOOK HERE. DO ALL-INCLUSIVE. Breakfast Buffet = $25/person Sunblock = $25.00 Bottled Water = $10.00 I booked thru Expedia.com and had a $200 food/beverage voucher and Westin would not honor it. They offered no remorse or apology either. They told me to call Expedia, then showed me to the payphone outside (not inside) the hotel. The rooms look... More

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Moe723
Crescent, Iowa
Reviewer
4 reviews
22 helpful votes
4 of 5 stars Reviewed December 22, 2011
1
person found this review helpful

My husband and I stayed at the Westin over Thanksgiving 2011. This was our first “mommy/daddy” trip away from our 9 month old son. To sum this trip up in one word… FUN!! The downside… Our first night at the Westin, we ran into a few of issues. There were little ants on one of the counters, which were coming... More

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misterCancun
Dallas, Texas
Reviewer
5 reviews
19 helpful votes
3 of 5 stars Reviewed December 21, 2011

I bid on a 4 star hotel on priceline and was assigned this "4-4.5 star resort" The Westin is an older hotel at the far end of the hotel zone. It has a nice beach and a nice small pool area. The employees are helpful and friendly. The problem?? On our third day we were informed with four hours notcie... More

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asiangeek
New York City, New York
Contributor
11 reviews
13 helpful votes
2 of 5 stars Reviewed December 21, 2011

Service here is not great. Friendly staff. Everything else is over priced. Everyone begs for tips (well, in Cancun in general). To the local, this is also known as Westin Regina (Regina club is right across the front door). Honestly, I thought Westin has high standard, but not with this one. We stayed at room 1314 from dec 14 2011... More

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EnchantedSun
Sacramento, California
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed December 20, 2011

Plenty of bang for your buck! Location, beach and hotel were exceptional. We will be back at some point. More

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sunsun1
Minnesota
2 reviews
6 helpful votes
4 of 5 stars Reviewed December 20, 2011
2
people found this review helpful

My husband and I stayed in Oct for our 20yr Ann. It was just what we were looking for, very relaxing ~ great food ~ and the spa was amazing!! Rooms are clean and the beds are soooo comfy! There wasn't any issues staff was great! One Tip breakfast buffet is $25, not worth it. Order off the menu. The... More

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Westin Resort & Spa Cancun Also Known As

  • Westin Hotel Cancun
  • Westin Cancun
  • Westin Resort Spa Cancun
  • The Westin Resort Spa Cancun
  • Cancun Westin
Address: Blvd. Kukulcan Km 20, Cancun 77500, Mexico

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