Just got back from a Sunquest roulette 5 at the Westin Resort and Spa in Cancun. YOU NEED TO READ THIS. Firstly to qualify, this is not our first trip. We have been vacationing at 5 star resorts for many years and have used various travel agencies, so we consider ourselfs experienced enough travellers to make an accurate commment. Our... More

I have read some very harsh reviews of this hotel but here are the facts. The hotel is very nice, modern with a beautiful beach area. As with all seafront hotels they need constant attention as the wind and salt air is always damaging the property. In this respect the hotel could do a little better in its maintenance. Having... More

My wife & I just spent our honeymoon there. JANUARY IS THE PERFECT TIME TO GO: 80F weather, no bugs, little humidity. The Westin staff is warm, well-prepared, and prompt. Rafael Herrera, our concierge, deserves special mention. He made us feel welcome, spoke to us like a friend, got to know us, told about his family; he pointed us to... More

My wife and I stayed there last week. We lost/misplaced our camera (with all our vacation picutres) in Xel-Ha park on Jan 27th 2012. The following day when we realized we lost our camera, we asked Manuel Elizondo (Concierge) for his help. He was fantastic in helping us-he called Xel-Ha, located our camera which some kind person had brought to... More

My husband & I had stayed at Westin resort and spa Cancun from 12/31/11 to 01/02/12. Prior to our arrival, I had made several attempts to contact the hotel via emails to inquire about their New Year's eve party at the property and had received no response for days. We arrived there on Dec 31st around early evening, We did... More

I wasnt hoping for much after reading some of the reviews on this property, but for the price I paid ( $79/nt Hotwire..."4 star in South Hotel Zone") I was satisfied with many aspects of the stay. My gal and I hoped to upgrade to a Beach club residence on arrival, as the free breakfast buffet and happy hour buffet... More

After a two week intrepid trip throughout Guatemala, Belize, and Mexico, the Westin was like staying in heaven. Prior to our stay I was reading other reviews and found many to be very negative for no reason. I found no mold or any reason to make a complaint about the resort. Yes, it is on the further end of the... More

We stayed for 10 nights within the Royal Beach Club section of the hotel which included evening cocktail hour with some hors d'oevre. The Royal Beach Club is located at the extreme end of the resort and is some way from the main building. A golf cart was used to take us and our luggage upon checkin to the building... More

We were promised a 5 Star RESORT. Two things wrong already!!! It is a Hotel not a resort and most definatley not a 5 Star. This was a 3 star hotel at best. The rooms were dull, tired looking and needed major upgrading. There was rust and mold in the bath room, shower, sink, windows, even the lamp shades were... More