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The Westin Resort & Spa Cancun

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,893 reviews from our community

Traveler rating
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    298
    146
    101
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (429)
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Hadlow, United Kingdom
Top Contributor
198 reviews 198 reviews
90 hotel reviews
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were in Cancun for just one night and selected this hotel because of its location. It is one of the closest beach properties to the airport, so if you are planning a short stay it is a good choice. On the other hand, if you want to be in the heart of 'downtown Cancun' you may find it a... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I cannot say enough about the amazing service at the resort. I stayed her with one of my friends on a vacation this week. We spoke with Luis from the spa down at the pool and he was able to make massage appointments and confirmed them with us without having the go to the spa ourselves. He gave an amazing... More 

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Columbus, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I booked 2 rooms for my first 2 days in Cancun. I booked it through SPG website and not through other travel web or agent. When we got there they told us one of the room is cancelled and in order to get another room, we have to pay the higher rates which is about $60 higher than our reservation... More 

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Kitty Hawk, North Carolina, United States
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful view, comfortable room, lovely outdoor areas, staff is fabulous . Restaurants are wonderful especially the beachfront one. Downside is no balcony on most rooms. Staff was perhaps best I have ever experienced - so very nice in all areas !

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san francisco
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked the royal beach club side of this hotel with points. We got a great ocean view that had a big balcony. The rooms are excellent, large with nice bathrooms. I like this resort because it's quiet and close to snorkeling on the other side of the club med point. At this part of the hotel you get a... More 

Was this review helpful? Yes 1
Washougal, Washington, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great food and drinks at a property uniquely designed for those who love the beach. The rooms are large and have great views of the ocean or a cool lagoon with water activities. I loved that the property has its own water purification system so the tap is as good as a bottle or better. The staff are super friendly... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The beach is excellent Internet was stable and fast even in the pool and beach area. Nice and quiet away from the "party zone" Rooms clean and bright David was great serving us at the beach and the pool. Will visit again

Was this review helpful? Yes 1
La Crosse Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

My wife and I shared 4 trips to the spa. We had the best massages we have ever had. My masseuse was Julio. It was magic. The service in the restaurants was top shelf. We had a little glitch at the end when someone else's drinks were on my account. They were not able to reverse it because I had... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Poor customer service....nothing else matters if the hotel has poor customer service....I stayed here last year. I was attempting to stay again, but dealing with the hotel directly over the phone has been a COMPLETE horror. I am trying to cancel BEFORE my stay...sad... TIP: The rooms are nice, if you are a SPG member.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear JU2003, We're deeply troubled to hear about your experience. We would love the chance to speak with you about this situation, we're sending you by DM the contact of our Guest Service team so that we can assist you further. Best regards, Zasha Pérez Gallardo SM Manager More 

Sacramento, California
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

I've stayed in several Westin hotels around the world, and this one rates a "meh" (i.e. just okay) from me. I was not impressed by the location in the Cancun tourist zone (at the southern end, not close to other attractions), the room (lamps and furnishing not in good repair) or the restaurant (just so-so). In fairness, the beach is... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ron R, Thanks for taking the time to share your experience with us. It is regrettable that your stay with us did not meet your expectations, we appreciate your constructive comments about the room and restaurants, and we apologize for the details of maintaining your room. Hope that all other aspects of your stay were to your liking. Best... More 

Hotel Review Summarization

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • Bus rides(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,731 photos of this hotel

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Hotel & grounds (261)
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Dining (67)
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Room/suite (173)
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Pool/beach area (340)
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View from room (90)
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Bathroom (57)
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Videos (16)
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Other (204)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

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Hotel & grounds (37)
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Pool/beach area (21)
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Dining (8)
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Family/play areas (2)
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View from room (2)
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Other (16)
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