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The Westin Resort & Spa Cancun

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,898 reviews from our community

Traveler rating
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    300
    146
    102
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
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Wake Forest
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We came to Cancun to get away from the cold and damp spring and it has been the best decision. We were a little concerned to go to Cancun on spring break but the Westin is on the south end of the island in a little sleepier section but not too far from doing anything you want to do. The... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Steve L, Thank you very much for sharing your wonderful Westin comments with us. We're glad to hear that you had a renewal vacation with us and enjoyed our facilities, and the friendly service of our staff. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel is situated at the end of the hotel strip so if you are looking for a quieter relaxing holiday with all that Cancun has to offer a bus ride away then this is the place. We thoroughly enjoyed a week of relaxation in a great hotel.

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Jim P, Thank you very much for sharing your comments with us. We're glad to hear that you had a renewal getaway in our resort and enjoyed a relaxing vacation with beautiful views of the Mexican Caribbean. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Hadlow, United Kingdom
Top Contributor
199 reviews 199 reviews
91 hotel reviews
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were in Cancun for just one night and selected this hotel because of its location. It is one of the closest beach properties to the airport, so if you are planning a short stay it is a good choice. On the other hand, if you want to be in the heart of 'downtown Cancun' you may find it a... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Prufreck, Thanks for sharing your feedback with us. It is regrettable that your stay with us did not meet the expectations that previous Westin Hotels have provided for you. We appreciate your constructive comments about the guests rooms and facilities, and we would like to inform you that we're already working in a deep renovation of all our resort... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

I cannot say enough about the amazing service at the resort. I stayed her with one of my friends on a vacation this week. We spoke with Luis from the spa down at the pool and he was able to make massage appointments and confirmed them with us without having the go to the spa ourselves. He gave an amazing... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear edrriley, Thank you very much for sharing your wonderful Westin experiences. We're happy to hear that you and your friend had such a wonderful time in our resort and that our team has been able to WOW you. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you.... More 

Columbus, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I booked 2 rooms for my first 2 days in Cancun. I booked it through SPG website and not through other travel web or agent. When we got there they told us one of the room is cancelled and in order to get another room, we have to pay the higher rates which is about $60 higher than our reservation... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear anez12, Thanks for sharing your feedback with us. Firstly, let us express yet again our apology for this inconvenience. Our Management Team informed us that your case was already solved and they're in communication with you about this matter, with the details of what happened. Best regards, Zasha Pérez Gallardo SM Manager More 

Kitty Hawk, North Carolina, United States
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Beautiful view, comfortable room, lovely outdoor areas, staff is fabulous . Restaurants are wonderful especially the beachfront one. Downside is no balcony on most rooms. Staff was perhaps best I have ever experienced - so very nice in all areas !

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ann K, Thank you very much for sharing your wonderful Westin experiences. We're glad to hear that you enjoyed our comfortable rooms, culinary offer, beautiful beach, and of course, the attentive service of our people. We all work with passion to give our guests great vacation and memories for life. The next time you visit Cancun, we will be... More 

san francisco
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We booked the royal beach club side of this hotel with points. We got a great ocean view that had a big balcony. The rooms are excellent, large with nice bathrooms. I like this resort because it's quiet and close to snorkeling on the other side of the club med point. At this part of the hotel you get a... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear sacoxf, Thank you very much for sharing your experience with us. We're glad to hear that you had a good time and enjoyed the exclusive services and facilities of our Royal Beach Club. The next time you visit Cancun, we will be waiting for you at The Westin. Best regards, Zasha Pérez Gallardo SM Manager More 

Washougal, Washington, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great food and drinks at a property uniquely designed for those who love the beach. The rooms are large and have great views of the ocean or a cool lagoon with water activities. I loved that the property has its own water purification system so the tap is as good as a bottle or better. The staff are super friendly... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Jeff C, Thank you very much for sharing your kind comments with us. We're happy to hear that you had a renewal getaway and enjoyed our culinary offer and friendly service of our staff, as well, it's great to know that you enjoyed the beautiful beach of our resort. The next time you visit Cancun, we will be waiting... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The beach is excellent Internet was stable and fast even in the pool and beach area. Nice and quiet away from the "party zone" Rooms clean and bright David was great serving us at the beach and the pool. Will visit again

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Hjr787, Thank you very much for sharing your comments with us. We're happy to hear that you had a renewal vacation in our resort, and enjoyed the beautiful beach and the friendly service of our staff. Thanks for your kind comments about David, he's great, and we're happy to have him in our team. The next time you visit... More 

La Crosse Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I shared 4 trips to the spa. We had the best massages we have ever had. My masseuse was Julio. It was magic. The service in the restaurants was top shelf. We had a little glitch at the end when someone else's drinks were on my account. They were not able to reverse it because I had... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Michael A, Thanks for sharing your comments about our Heavenly Spa. We're glad to hear that you and your wife enjoyed a relaxed invigoration with the treatments that we offer to our guests. As well, please accept our apology for the inconveniences at the restaurant, it's good to know that our staff solved this issue and hope that the... More 

Hotel Review Summarization

What travelers say

  • Hotel zone(14)
  • Very nice(14)
  • Royal Beach club(11)
  • Happy Hour(6)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • Bus rides(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,732 photos of this hotel

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View from room (91)
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Hotel & grounds (261)
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Dining (67)
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Room/suite (173)
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Pool/beach area (340)
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Bathroom (57)
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Family/play areas (3)
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Videos (16)
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Other (204)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Hotel & grounds (37)
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Pool/beach area (21)
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Dining (8)
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Family/play areas (2)
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View from room (2)
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Business center/function rooms (3)
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Other (16)
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