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The Westin Resort & Spa Cancun

#55 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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2,020 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
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English first
  • All months
    (2020)
  • Mar-May only
    (608)
  • Jun-Aug only
    (433)
  • Sep-Nov only
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  • Dec-Feb only
    (636)
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New York
Level Contributor
12 reviews
7 hotel reviews
3 of 5 stars Reviewed yesterday NEW

It's clean, the service is good but ... there's only that. A big minus is the food: really mediocre, all around, and way overpriced for what it is (think a TGI Friday's in some airport...) It's close to the airport, if it's important to you, but there's not much around it (as others have noted, there is a shuttle bus... More 

Was this review helpful? Yes
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at the hotel for 6 days. I really enjoyed the pool and beach. Our room was nice, big floor to ceiling windows. Bed/pillows were comfortable, but after a few nights I really missed our queen size bed. The food at the hotel was average at best. Really glad I did not pay for the all inclusive option. I... More 

Was this review helpful? Yes 1
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Amazing vacation here!! This was our second time staying here and we loved it!! Even had some of the staff remember us from our last visit!! Clean, right on the water, comfortable and just relaxing! The breakfast buffet at the Royal section was just wonderful and food fresh and delicious and the 6-8pm snacks and drinks also amazing! Worth the... More 

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San Jose, California
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

stayed at the Westin Cancun after 2 days in Aloft Cancun. We did that so we can conveniently experience both side of Cancun's Hotel Zone. Situated at the beginning of Cancun's hotel zone (when you are coming from the airport), the hotel is only 10 minutes away from the airport. It's known to the local as Westin Regina. I see... More 

Was this review helpful? Yes 1
Grand junction
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself was just "meh." The ac's in the rooms were mediocre and it got pretty toasty at night. An update is way past do for this property, as well. We really loved the pools and beach area. We also loved the Mexican restaurant in the hotel. The food was amazing! One of the biggest turn offs for me... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear tonibologna14, Thank you very much for choosing us for your family vacation. We're glad to hear that you had a good time in our resort and enjoyed the beach, pool areas and the culinary offer of our restaurants. As well, we appreciate your constructive comments about the room facilities, we would like to inform you that we're already working... More 

Chandler, Arizona
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel for families. Not far from the bus stop to downtown or 'party central', only 10.50 pesos each way. Staff was great. Guest relations rep Theresa was great, she had a birthday treat and a birthday 'cake' waiting for our daughter when we got to the room. David at the beach was an awesome waiter.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear toneilgar, Thank you very much for taking the time to share your experience with us. We're happy to hear that you and your family had a beautiful vacation in our resort and enjoyed the friendly service of our people. The next time you visit Cancun, hope to have you back at The Westin. Warm regards, Zasha Pérez Gallardo SM... More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

I believe this is an older property, but the grounds and product are kept up to date. This hotel is like a sword with two sharp sides: 1- it's one of the furthest away from the action, which 2. is ideal for families or couples; but not necessarily convenient. The gym as spacious and adequate, the beach is easily accessible... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great resort.... super friendly staff, beautiful beaches, nice swim pools, fast bar service. Minutes away from cancun's downtown and the International airport. The hotel room was really nice, with a beautiful ocean view.

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Geiddy L, Thank you very much for sharing your beautiful comments. We're glad to hear that you had a renewal experience and enjoyed the amazing views of the Caribbean. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We pre-paid for a 7-day all inclusive deal and when we checked-in, the clerk was clueless. The all inclusive info paper said our wireless internet access was included but we were still charged per day. We were told that we will not get credit for the points on our SPG membership on this stay because we did not book directly... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Guills3, Thanks for sharing your feedback. We regret to hear that your stay with us did not meet your expectations, and apologize for the inconveniences during your check in process and the maintenance issues you encountered in your guestroom, nevertheless, it's important that you be aware that SPG points only applies for reservations booked through the SPG website, where... More 

Canton, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

There are nicer places in Cancun. And there are cheaper places as well. I think this property intersects perfectly where price and quality intersect. If you're looking for a fantastic beach experience them the Westin R&S Cancun can provide this. The entire outdoor area is designed to maximize views as well as access. Lenny of chairs. Plenty of umbrellas. From... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear DustinKane, Thanks for taking the time to share your experience with us. We're glad to hear that you had a renewal vacation and enjoyed your stay, the breakfast and the beautiful views to the Caribbean. As well, appreciate your constructive comments about the rooms, and we would like to inform you that we're already working in a deep renovation... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Very good(5)
  • Happy Hour(5)
  • Friendly and helpful(5)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • First floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

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Hotel & grounds (37)
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