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All 175 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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Ranked #58 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Laura M Saint Paul, Minnesota
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1,500 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

Coming to Cancun for the First time I had heard many war stories.. I am happy to say there was no issues, After the long and brutal Winter in Minnesota, arriving in Mexico was a shock to the system, So Beautiful .The .Westin was placed away from the craziness. Our room was clean and lovely, great view of the ocean.... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

From the sounds of the waves breaking on the shore to the wonderful breeze to the beautiful room to the staff and waiters we needed nothing more to get the r & r my wife and I needed. And I must add I liked the pillows!

Was this review helpful? Yes
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

We are very pleased to know that you enjoy your stay with us and our pillows help you to sleep well. Our staff look forward to assist you next time. Be well! More

Orange County
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

With so many hotels and personal hotel experiences in cancun and riviera maya, I find this hotel to be average. As they do not claim to be a five star resort, I find this resort to be a 3 star for cancun. My husband and I got this room through hotwire in which we got a great rate at half... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for sharing your experience in our Resort. We are pleased that you enjoy the beach and the pools. Regarding the Royal Beach Club we share your comments to our Food and Beverages department and they made an action plan to improve the service. Be well! More

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

My wife and I recently stayed at this hotel, the staff was great but the room needs some work. The shower door did not shut all the way and therefore water would end up all over the floor. There was also rust on the decor. We visited a few of the hotels on the main strip and they were more... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

First of all in name of the management we would like to thank you for taking the time and provide us with your feedback. Please rest assured that all your comments regarding our Maintenance department have been reviewed with the department heads and an action plan will be put in place in order to avoid reoccurrence. Be well, More

calif
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an updated review (my 3rd for this property on Tripadvisor in the past 5 years) based on my most recent stay, March 28-April 3, 2014. I have stayed at this hotel multiple times and will continue to do so whenever possible because the Westin Cancun Resort & Spa is truly a paradise escape in both location and in... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We would like to thank you for your loyalty to our property! We are very pleased that you enjoy your stay, the ocean and you had the opportunity to treat yourself in our Heavenly Spa. Be well! More

Montclair, VA
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Booked 2 rooms for 2 nights here on SPG points and received wonderful upgrades to an ocean view and the complimentary happy hour and breakfast at the Royal Beach Club. Enjoyed lunch at the pool several times. All reasonably priced with excellent service. Rooms are clean and well maintained. Will stay here again.

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

We are very pleased to know that you enjoy your stay in our Royal Beach. Thank you for taking the time to share you experience in our Resort. Be well! More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Returned to the Westin Resort & Spa Cancun on the last day of a visit to the Riviera Maya to make a flight connection and was pleased to find the hotel in excellent physical condition with the exception of the noisy fan units in the rooms air conditioning system. The ground floor room was otherwise well appointed, clean, and I... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Thank you for your comments regarding your stay! We are very pleased to know that you enjoy your stay, the food, that you sleep well in our heavenly beds and you received from our staff a very attentive service. We would like to thank you for your feedback regarding the air conditioning we verified with our Maintenance department. Be well! More

Bethesda, Maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

It was a nice stay during the spring break of 2014. The personnel is very attentive to your needs and there are enough of them around. The sea is clean and warm. Great beach. In room internet was quite slow though.

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for taking the time to share your experience in our Resort. We are pleased that you enjoy your stay and your receive from our staff an attentive service. Be well! More

Alabama
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Have enjoyed weekends here with my wife. RBC rooms aren't anything extraordinary, but the breakfast, evening appetizers, private pool and beach make it extraordinary. The spa services were very professional and well priced. My go to place in Cancun.

Was this review helpful? Yes 4
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Thank you for sharing your experience in our Resort! We are pleased that you enjoy our Royal Beach services and you had the opportunity to treat yourself in our SPA. Be well! More

Sandstone, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second time at the Westin loved it even more this time. Perfect beach and we had a great room. The food is pricey but we caught the bus and went uptown and ate. The staff are great people so nice....We plan to come back soon. The only thing was the taxi ride to the airport the driver... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review
Google Translation

Nos da mucho gusto que haya disfrutado nuevamente su estadía con nosotros, y le agradecemos que nos haya elegido una... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Cancun
#41 Top resorts Hotel in Cancun
#42 Romantic Hotel in Cancun
#47 On the Beach Hotel in Cancun
#53 Family Hotel in Cancun
#58 Spa Hotel in Cancun
#58 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort & Spa Cancun Hotel
Westin Hotel Cancun
Westin Cancun
Westin Resort & Spa Cancun
Westin Resort Spa Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Royal Beach Club Room With Balcony (16)
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Royal Beach Club Presidential Suite (22)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#35 Luxury Hotel in Cancun #41 Top resorts Hotel in Cancun #42 Romantic Hotel in Cancun #47 On the Beach Hotel in Cancun #53 Family Hotel in Cancun #58 Spa Hotel in Cancun #58 Business Hotel in Cancun
Hotel Class
Number of rooms
379

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