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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,795 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buffalo, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Anyone looking to stay in Cancun should know there are two Westins: the Westin Lagunamar which certainly meets Westin's standards, and the Westin Resort & Spa (also know as the Westin Regina). We couldn't get a room at the Westin Lagunamar and figured the Westin Resort was the next best thing. Unfortunately we were mistaken. The rooms are very tired... More 

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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW credit card Amex Card Member Review

We stayed for one night on stopover from Mexico City to London. The hotel is now getting old (30 years) but is in good condition and comfortable. The buffet breakfast was more than sufficient, and the food quality pretty good. We booked it late and had a good deal so it was value for money for Cancun.

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Port Jefferson, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The setting of this resort is ideal. It feels like a spacious resort property even though it is located on the hotel strip in Cancun. Both sides of the hotel face beautiful water views, so most rooms will have an attractive view. Both sides of the hotel also feature pools with an ample number of lounge chairs, which makes finding... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Robert K, Thank you very much for sharing your positive Westin experiences. We're thrilled to hear that you had a nice vacation in our resort and took advantage of our All Inclusive offer, as well, we appreciate your constructive comments about the maintenance issues and the communication or appropriate information about the All Inclusive service by our staff, your... More 

GA
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here as part of a sales conference for my company. If I had booked it for a vacation, I would have been very disappointed. This does not "feel" like a Westin property. Instead, it feels like an old hotel past its prime, where the owners are milking it via conventions while trying to sell it. First, the positives... More 

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The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear antiquemeister, Thank you very much for sharing your feedback. It is regrettable that your stay with us did not meet the expectations that previous Westin Hotels have provided for you. We would like to inform you that we're working to refresh our property and offer our guests a better product, sorry to hear about the inconveniences that your friends... More 

Westminster, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

My mom and I just returned from a great week in Cancun. Josue was there everyday to answer all of our questions, help us navigate pricing on food, drinks, and excursions, and was a friendly smile greeting us each time we passed through the lobby. Our waiter, Kevin, had many entertaining stories to share and was quick to fill our... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear badgernan, Thank you very much for sharing your wonderful Westin experience. We're happy to hear that you had a renewal vacation with us and enjoyed the beautiful beach, pool and guest room facilities and the friendly service of our staff. We all work with passion to give our guests an amazing vacation and memories for life, and we're so... More 

Calgary, Canada
Top Contributor
86 reviews 86 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Came here for a conference, was initially excited because it was a Westin and I have been a Starwood platinum for years and I am quite familiar with the Westin product. Unfortunately everything from check in to check out dealing with the front desk was a constant negotiation which I never walked away from feeling on the winning end. The... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ronton37, Thanks for sharing your feedback with us. We're sorry to hear about this communication issues at Front Desk, and the about the information of your All Inclusive package. Consistency of service is something that we strive to maintain with our guests and we are deeply sorry that we could not respond adequately on this occasion. Nevertheless, it is... More 

Brooklyn, New York
1 review
1 of 5 stars Reviewed 1 week ago NEW

We checked out this hotel through Tripadvisor for one night in February. We asked Tripadvisor for rates and clicked through to Hotels.com without realizing that the dates had been changed to ONE WEEK in March. We had already paid for the room (our fault ultimately..I know…but an honest mistake). I called Hotels.com to rebook, but they could not give me... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear 53suz, Thanks for taking the time to share your feedback with us. We're sorry to hear about this problem with your reservation, nevertheless, having booked through a third party, our actions may be limited, since no reservation was made directly with the hotel. We will send you a DM contact and we will do our best to help you.... More 

Twin Cities, Minnesota
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not the type of resort we usually stay at but this time we were looking for a 4-day, long weekend resort that was inexpensive and just a chance to be on the beach in the sun in Cancun. We booked the Westin Resort & Spa in a Delta Vacations Package deal that included airfare, hotel & transfers for... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear CircleofFriends, Thanks for choosing us for your vacation in Cancun. We're glad to hear that our resort meet your expectations and you had a renewal time with us, enjoyed our friendly service and beautiful beach. Your feedback gives us a wonderful chance to celebrate with our team members! When your travels bring you back to our beautiful destination, we... More 

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night here after being at another resort in Cancun. We chose it because of the Westin name, but clearly this has not been a Westin property very long. Or if it has, there is so much that needs improvement. The staff was kind and helpful and the pool/beach and bar areas were great. HOWEVER, in the morning... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear AVolk, Thanks for taking the time to share your experience with us. We're sorry to hear that your stay in our resort did not meet your expectations. It's important to inform you that we do have rooms with balcony and terrace available, specially at the Royal Beach Club, with lagoon and / or ocean view. It is regrettable to... More 

Panama City, Panama
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful hotel, with big areas, nice pool área and attentive service. My main comment would be that it is away from everything. It's literally the last hotel. The advantage is that it's near the airport. Overall, it's okay. There's an ATM on the lobby that's ancient. Overall, good experience but if you want a more active atmosphere and a place... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ina D, Thank you very much for taking the time to share your experience with us. It's good to hear that you had a good vacation in our resort and enjoyed the outdoor areas and friendly staff. The next time you visit Cancun, we hope to have you back at The Westin. Best regards, Zasha Pérez Gallardo SM Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#32 Spa Hotel in Cancun
#32 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
#53 Romantic Hotel in Cancun

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