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The Westin Resort & Spa Cancun

#56 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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2,066 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (474)
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  • All months
    (2066)
  • Mar-May only
    (608)
  • Jun-Aug only
    (479)
  • Sep-Nov only
    (343)
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    (636)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Came here with gf and thought was very good mostly. Some could be easily improved. We came all inclusive which was well worth it with the amount of food and drink we have. Some of the food such as buffet wasn't brilliant but was nice depending on what you like. As all inc we could use any of the restaurants... More 

Was this review helpful? Yes
Hondo, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

I must say, the staff was so pleasant and the best part of our stay. This hotel is a bit dated, but very clean. We felt so special and welcome from the day we arrived. Alejandra Ortiz, the Guest Service Coordinator, was especially sweet and wonderful!!! I would also like to mention Manual at the pool bar and Fernando at... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear GrassfieldFarm, Thank you very much for taking the time to share your experience. We're so happy to hear that you had a great vacation and that our staff was able to WOW you. We all work with passion to give our guests a beautiful time and we're glad to hear that we achieve this with you. The next time... More 

Pittsburg, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Room was good, had a good view but needs an upgrade. (Old) The bath was small and dim lighting, with small shower and toilet positioned with one side right against the wall. The staff was outstanding and very attentive to what ever we needed. Air conditioning worked but needs attention as well as all the fixtures in the bath need... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear old48chevy, Thanks for sharing your experience with us. We're glad to hear that you found our staff to be helpful and that you enjoyed the beautiful view from your guest room, as well we appreciate your constructive comments about the room, and we would like to inform you that we're already working in a deep renovation to offer a... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

It was really cool, starting from the customer service, I called for some doubts I had and a girl called Ameyali was really helpful with all my questions, the hotel is nice, great view of the ocean, the WiFi only works on the lobby, but is ok. I would stay again here and definitely come back to Cancun.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Mel L, Thank you very much for sharing your comments. We're glad to hear that you had a good vacation with us and enjoyed the attentive service of our people. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Chicago, Illinois
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My hubby and I booked a package deal thru cheap tickets.com at the end of April. When we arrived at night time, my hubby is a SPG member and he asked if there was any upgrades; which he was told there were few options but since he had booked the hotel thru a third party they couldn't honored his SPG... More 

Was this review helpful? Yes 3
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ivette C, Thanks for sharing your feedback. We're sorry to hear that your experience with us did not meet your expectations. Nevertheless, it's important that you be aware that by SPG policies, SPG benefits only applies for reservations booked through SPG website, you can check these in the website, policies are global and we appreciate your understanding about this... More 

Coldspring, Texas
5 of 5 stars Reviewed 6 days ago NEW

From the moment we got there the staff made us feel very welcome. They asked if we were there for a special occasion and we said yes. Then Alejandra Ortiz from Guest Service took us to our room. They had it all decorated for my birthday. Alejandra took care of us the whole time we were there. I have never... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear P D, Thank you very much for taking the time to share your experience. We're happy to hear that you had such an amazing time in our resort and enjoyed the attentive service of our staff. We all work with passion to give our guests a beautiful vacation and we're glad to know that we achieve this with you.... More 

Redlands, California
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Westin Resort & Spa, Cancun is a Category 3 SPG property located at the lower end of the Zona Hotelara (Hotel Zone) in Cancun. The hotel is only 12 km from the airport and the first hotel one would come across when arriving at the hotel zone from the airport. A free night at the hotel costs 7,000 SPG... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear milespointstravel, Thank you very much for taking the time to share your experience with us. It's always a pleasure to receive our SPG members in our resort. We're glad to hear that you had a great time and enjoyed the Westin Heavenly amenities in your guest room and the beautiful views to the Caribbean and the Nichupté lagoon. We... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a last minute getaway and I didn't have time to review hotels before I left. I was very happy with the Westin. We were warmly welcomed and made to feel at home he entire stay. Our room was in the Royal Beach Club area, which was awesome. Steps from the beach with our private patio to relax. The... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear lsob21, Thank you very much for choosing our hotel. We're very happy to hear that you had a great time at the Royal Beach Club and enjoyed the details for the celebration of your niece's birthday. Our aim is always to exceed our guests expectations, and we're so glad to know that we achieve this with you. Hope to... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We had a wonderful stay at Westin Resort & Spa. Very comfortable and relaxing as it is at the end of the beach and away from the constant traffic in the high usage areas. Very close to the airport but far enough away that the planes overhead don't bother you as you are on the beach.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Erik W, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a renewal vacation in our resort and enjoyed the peaceful atmosphere during your stay. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is the perfect place if you want to just relax and do nothing. The room was gorgeous, the view was awesome. The staff at the pool bar were great. The housekeeping staff did a great job and were very friendly. The food was not very good so I would suggest going elsewhere for meals. The bus stop is convenient... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Smsp7, Thanks for taking the time to share your experience. It's good to hear that you had a relaxing getaway and enjoyed your guest room and beautiful views. As well, we appreciate your constructive comments about our Food & Beverages service, we apologize for the inconvenience during your breakfast. Hope the next time you visit Cancun give us the... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Very good(5)
  • Happy Hour(5)
  • Friendly and helpful(5)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • First floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,831 photos of this hotel

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Room/suite (183)
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Hotel & grounds (270)
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Pool/beach area (355)
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Dining (82)
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Bathroom (66)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Hotel & grounds (39)
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Pool/beach area (21)
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Dining (8)
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Family/play areas (2)
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View from room (2)
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Business center/function rooms (3)
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Room/suite (12)
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Other (16)
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