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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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#52 of 174 Hotels in Cancun
1,650 Reviews 4 of 5 stars
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,650 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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English first
Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Large Hotel at the end of the Cancun Strip. Large, comfortable rooms. Poor TV choice bearing in mind so many visitors from US, Canada and Europe. Breakfast OK, Lunch at PoolBar - fine. Evening options limited, poor service.

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South Brunswick, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 6 nights at the Westin RBC during the last week of August. Had a relative who stayed at the main hotel.The front desk did not even offer an upgrade. We asked but it was too expensive for just one person. Too bad because the hotel was not booked. Had issues with the room safe. Called 3 consecutive days... More

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Denver, Colorado
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Westin for one night due to a canceled flight. Most rooms do not have balconies and the one we reserved was on the 6th floor with a balcony however not much for view and room looed very dated. We asked to switch to an Ocean view and after a $35 fee we got a room with... More

Was this review helpful? Yes 1
Miami Beach, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Westin for a week (Labor Day week) and some thoughts to help. Things that have nothing to do with the Westin directly, but can be useful to those going there. • Weather this time of year is spotty at best. I did have 4 solid days of great weather, the others had rain (some constant, some not).... More

Was this review helpful? Yes 1
texas
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Westin one night before our drive to Tulum for our vacation. It was better than i expected. They upgraded us on arrival to a large junior suite which was nice and clean with a large bathroom and a great patio overlooking the bay and back pool. We dined at the mexican restuarant and it was delicious... More

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Huffman, texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Westin the first time we went to Cancun. This is where we "fell in love" đź’“with this area. Ha! Really!!! As we were walking behind our bellboy, & I looked out at the aqua ocean, & the swimming pools, which were the same aqua blue, I was "smitten." Ha! This hotel has a great breakfast buffet,... More

Was this review helpful? Yes 4
Hong Kong, China
Top Contributor
78 reviews 78 reviews
45 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for New Years, and had a pleasant enough stay. It's been a while, but I would like to point out that the French Canadian woman at the concierge desk was most helpful, but I've forgotten her name. When we arrived, our hotel car wasn't there yet at the airport but that was resolved after a few minutes, and... More

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Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The rooms are clean but a little out dated. it offers great ocean view for the price. if you are not used to hearing the ocean when sleeping dont get a ocean view room. last hotel on the strip. hard to find other places to dine. you will have to dine on location. far away from shopping areas and convenient... More

Was this review helpful? Yes 1
New York
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

easy and smaller than most of the large scale hotels in cancun. Very personalized service….And a Spa that rocks! The food is great for a easy breakfast or lunch-- seek out of the hotel for other restaurants.

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Miami, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our experience at the Westin was magnificent. It started with a friendly call from Josue Aguilar, Concierge Svs, one week prior to our trip asking if we had any questions. Josue took the time to suggest key places to visit during our trip to Cancun and answered all of our questions. Fridel Von Son, Guest Svs Mgr, also contacted me... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Ocean View (19)
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Junior Suite (32)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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