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The Westin Resort & Spa Cancun

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,921 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We just returned to the UK after 9 nights in the RBC. I've travelled the world & stayed in innumerable 5* hotels etc.... However, this hotel & specifically the service is second to none. I'm a very hard to please customer but every single member of the staff went above & beyond all expectations. To name a few: Marco and... More 

Was this review helpful? Yes
Scottsdale, Arizona
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

In November, I booked two rooms here at the Westin Cancun Resort & Spa for five nights the last weekend of January, 2015. I applied 5 suite night rewards to one of the rooms. In my request, I asked that if I was upgraded to the suite, I would like the second room to be a connecting room. If the... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear David S, Thanks for taking the time to share your feedback. We're so sorry to hear about your experience, at Westin Cancun we strive to settle our guest's problems efficiently and satisfactorily; we are deeply sorry that we could not respond adequately on this occasion. Hope that the rest of your stay was enjoyable and you found our staff... More 

Batavia, Il
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was located on the quiet end of Cancun..south end. Great section of beach. Hotel staff did a great job. I stayed with my daughter in the Royal Beach Club and we enjoyed the included breakfast and happy hour each day. Thank for the great service Marco! Would stay here again in a minute. Not a 5 star resort but... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MJG07, Thank you very much for taking the time to share your experience with us. We're glad to hear that you and your daughter had such a beautiful experience with us and took advantage of the exclusive services and amenities of our Royal Beach Club, as well, we truly appreciate your kind comments about the staff, we all work... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am surprised at some of the negative reviews as my husband and I had an amazing time at the Westin Cancun Resort and Spa and just returned 3 days ago. We have been to Cancun Resorts previously (Dreams and Lagunamar) but thought this beautiful area of the beach with amazing balcony views from the Royal Beach Club was the... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Patricia A, Thank you very much for taking the time to share your experience with us. We're so happy to hear that all the family had a great time and enjoyed the beautiful views to the beach, the exclusive services of our Royal Beach Club and of course, the culinary offer and friendly service of our people. Your feedback... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed everything at this hotel, the only thing it could be improved is that sometimes there were no beach towels available, but people were very gentle and there three pools give enough room for my children along with the kids disco very room. Bernardo and Selena were excellent in our stay, congratulations...

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Luis G, Thank you very much for sharing your comments with us. We're glad to hear that you and your family had a great time and enjoyed the warm service of our staff, as well, we appreciate your constructive comments about the towels service, this will help us to improve and offer a better experience to our guests. The... More 

UP of Michigan
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I asked at check-in about purchasing an all-inclusive meal plan and was told that Westin did not offer that for this property. We stayed 8 nights and ate most meals at the resort. Imagine my surprise on Day 7 when I met another couple who were wearing wristbands for an all-inclusive package. At check-out I brought this up and the... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Milburn1981, Thanks for taking the time to share your feedback. We're really sorry to hear about this misunderstanding and that you didn't receive the adequate information about our All Inclusive package. The training of our staff it's a priority to us, and for sure an opportunity area that your review will help us to improve and offer a better... More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Found the property easy going and relaxing. Their lunch Buffett was awesome. Had a room on the first floor that provided a private patio. Great place to sit back and catch the last sun rays every day.

Was this review helpful? Yes 3
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Globaljefe, Thank you very much for choosing us for your vacation in Cancun. We're happy to hear that you had a renewal time with us and enjoyed our culinary offer and the private terrace of your guest room. Hope to have you back soon for another relaxing experience. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Cozumel, Mexico
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

I'll sum it up for you here: ** At $1,000 for two nights and just one person, I REALLY expected a much, much better experience altogether. ** I flew into Cancun and stayed alone for two nights while I met with potential business partners there. We chose this resort because of the Westin brand and expected a 5 star all-inclusive... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Scott H, Thanks for sharing your feedback with us. It is regrettable that your stay with us did not meet your expectations, and we apologize for the inconveniences at the Front Desk to provide you the appropriate information about our hotel and All Inclusive package, as well about the experience with your dish during your lunch, the cleaning of... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Choose to stay at the Westin Resort in Cancun for two nights to recoperate after touring throughout Mexico for 13 days - we were pretty tired by this point! Check in was fast, however the rooms were miles away from the lobby! Once we got to our room it stunk of smoke (when we got to the room the maid... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear 148courtneyg, Thank you very much for taking the time to share your experience with us. We're sorry to hear about the inconvenience with your room and the response of our people, we always strive to give our guests a wonderful service, and we're sorry to hear that we did not respond adequately this time. Your review certainly will help... More 

Sacramento
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is exactly what you'd expect a beach resort in Cancun to be like. The room was big, the service was good, the beach was pretty. I usually like to stay places with a bit more of a distinct personality, but there aren't a ton of options like that in Cancun, so this got the job done. Our room was... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Nick L, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a great time at our exclusive Royal Beach Club and enjoyed the beautiful beach, the breakfast and snacks & cocktails of our Happy Hour. We hope to have you back soon! Warm regards from Cancun, Zasha... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Happy Hour(5)
  • Very good(5)
  • Friendly and helpful(5)
  • First floor(4)
  • Breakfast buffet(4)
  • Ocean view room(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (60)
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Hotel & grounds (264)
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Pool/beach area (341)
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Dining (67)
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Family/play areas (3)
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Videos (16)
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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Pool/beach area (21)
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Hotel & grounds (37)
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Family/play areas (2)
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View from room (2)
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Other (16)
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