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All 172 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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72%
Ranked #50 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 2 days ago
TonyBourdain Los Angeles, California
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1,604 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
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English first
Los Angeles, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our first trip to Cancun and could not have pick'd a nice place to stay. We booked at the Royal Beach Club part. Rooms are nice inside with the heavenly bed bonus. Staff are friendly and helpful. We have "Mariel" as our server who took care of us on days of our stay during 5-7pm happy hour. And the morning... More

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Fresno, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A very nice resort overall. A slight downside for this resort is its location. It is one of the first resorts coming from the airport (good) but it is a bit of a long bus or taxi ride to the city area with all the restaurants and shops. The food options at the hotel are good, so if your goal... More

Was this review helpful? Yes 1
Pompton Plains, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful trip to Cancun. The Westin is beautiful and well maintained with great beaches and pools. It's away from the "Spring Break" atmosphere of downtown, yet minutes away but the bus that stops right in front of the hotel. There are so many adventures nearby including swimming with dolphins, ferries to Isla Mujeres, parasailing and the fun... More

Was this review helpful? Yes 1
Los Angeles, California
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We traveled to Cancun this past week and as you would expect from a Westin, it was consistent as they usually are and the service was very good. Everyone was friendly and I would recommend it to my friends if they should want to travel to Cancun. The only thing I would say is since they have the new Westin... More

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Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Lets just say this was not a typical Starwood, or Westin hotel and resort!!! The customer service was horrible!!! We got to the hotel at noon, and we were told we could not check in until 3. We totally understood, so went to go get lunch, and then were going to lay by the pool or beach. We were then... More

Was this review helpful? Yes 1
Mexico City, Mexico
Top Contributor
74 reviews 74 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is comfortable and the property is well keep it to have a nice vacation experience, the sea is nice and if you like to snorkel you can see something swimming 10 minutes from the shore, the rooms are good size for two people plus one or two babies…but for more you may need extra space, the hotel gives... More

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The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest Thank you for sharing your experience in your stay at Westin Cancun! We are very pleased to know that you enjoy your stay and we hope you will visit us again! Be well More

Cathedral City, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the second trip family trip to Cancun and the second time we stayed at a Westin. The Westin Resort & Spa was GREAT!! We had a late arrival, but Daniela at the front desk gave us a friendly welcome even though the hotel was booked for the ocean view we had reserved. They upgraded us to the Royal... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest Thank you for your loyalty at Westin Cancun! We are very pleased to know that you enjoy your second stay and you like our Royal Beach Club services and room. We appreciate your comments regarding Daniela, David, Marco, Bernardo, Javier and Rayo they received from our Management a recognition for their service. We hope you will visit us... More

Wichita, Kansas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

At check-in we requested to add the breakfast or All-inclusive package to our room, the prices were 7 times higher than the SPG website and the staff declined to recognize our SPG membership or honor the website pricing. We asked to speak with a manager and we were told he wasn't available. We went back to the front desk each... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We apologize regarding your experience with our front desk department; our main goal is our guest satisfaction and we regret that it was not the case. Thank you for your feedback, it is very important for us and we take actions to avoid the occurrence. We really hope that when your plans bring you back to Cancun you... More

Manhattan Beach, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Checked in for a family vacation. Was upgraded to Resort Beach Club which was nice. Had requested adjoining rooms. Upon check in, no adjoining rooms available sadly and front desk mgr did not anticipate anything opening “unless someone checks out early”. We casually walked by front desk a few hours later, a new front desk person confirmed the rooms below... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest We would like to thank you for your feedback regarding our front desk, maintenance and the cleanness in our workout; your feedback is very important to us and we verified all the situations, we apologies for the inconveniences. We are pleased to know that you enjoy our Royal Beach Club and the beach and we hope that when... More

Palo Alto, CA
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Hello: I have a chance to stay in dozens of hotels, so I can be critical at times...However, I must say that the staff at Westin is one of the nicest I have encountered... We had a small problem with airport pick-up, and food but other than that... 1) The hotel was located on a great beach with a relatively... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We are very pleased to know that you enjoy your stay! We appreciate your feedback regarding our menus and our food and beverages department are verifying. Thank you for your preference and we hope you will visit us soon. Be well More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Spa Hotel in Cancun #30 Luxury Hotel in Cancun #35 Top resorts Hotel in Cancun #40 On the Beach Hotel in Cancun #54 Romantic Hotel in Cancun
Hotel Class
Number of rooms
379

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