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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,738 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Top Contributor
85 reviews 85 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This property is dated and the food + drinks while generous are limited and fairly standard resort fare (guacamole, fajitas, burgers). We traveled here with friends and stayed 3 nights on an all inclusive package. The pros: - Each staff member greets you kindly - The wait staff at the pools and the restaurants are very jovial and while service... More 

Was this review helpful? Yes 1
Walden, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband, I and our three children recently stayed here and it was a fantastic Holiday. We cant wait to go back! All the staff are excellent, friendly and always willing to help. We especially want to say 'Thank You' to Mariel and Fransisco, who both went over and above to make our stay amazing! We miss you guys and... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Asa P, Thank you very much for choosing us for your vacation. We're so glad to hear that all your family enjoyed a fantastic time in our resort, and truly appreciate your kind comments about our staff, specially about Mariel and Fransisco, they're great professional and we're happy to have them in our team! We will be waiting for... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our compliments for having the most sensational people who care and it shows! Has been our little secret of wonderful hotels, their biggest asset are their terrific people, this Westin has the best services than any other hotels we have stayed around the world... When it comes to service, care, professionalism and kindness, Marco, leads the chart, all your staff... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Carita8, Thank you very much for taking the time to share your wonderful Westin experience. We're delighted to hear you've enjoyed your stays with us, and that our team has been able to WOW you. Your feedback gives us a wonderful chance to celebrate with our team members! Our aim is to always exceed our guest's expectations and we're... More 

ehingen
Top Contributor
165 reviews 165 reviews
47 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

this westin in cancun is not bad. the architecture is- like a lot of other hotels in cancun- obviously from the 60' or 70' a lot of concrete, no stylish or romantic resort. nothing for a honeymoontrip. anyway, the rooms are big and tottally clean. the staff is very friendly and well trained. the buffet-style breakfast is first class! you... More 

Was this review helpful? Yes 3
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear 13hawaii, Thank you very much for taking the time to share your experience with us. We appreciate your kind comments about our friendly staff, buffet breakfast and open spaces! And we also give thanks for your constructive comments, we're already working in some renovations to refresh our resort and offer our guests a better product and experience. The next... More 

Montreal, Canada
Top Contributor
192 reviews 192 reviews
93 hotel reviews
247 helpful votes 247 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Good points: *Nice beach with blue Ocean waves *Friendly staff with a smile from the front desk, to the maid, barmen, concierge, waiter and bellman, always ready to help you out *Family/kids/couple friendly *Large facilities (restaurants, bars, terraces, beach, swimming pool, lobby…) *Big room with the terrace was nice, in front of the beach and Ocean. Iron/iron table + safe... More 

Was this review helpful? Yes 2
The_Westin-Cancun, Public Relations Manager at The Westin Resort & Spa Cancun, responded to this review

Dear JulienF, Thank you very much for taking the time to share your experience with us. We appreciate your comments, the good ones about the ocean views, the friendly staff and large facilities, we're already working in renovations! And as well, the constructive comments about the service. We sorry to hear that your experience was negatively affected by the problem... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Westin Cancun Resort and Spa was absolutely fantastic. Service was top notch and the food was great. Our room was on the first floor facing the beach - the view was absolutely amazing and we could walk out from our patio right on to the gorgeous beach. The ground floor room had high vaulted ceilings and a bathroom with... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Shawn S, Thank you very for your kind comments. We're happy to hear that you had a renewal time in our resort and felt pampered! Thanks for your kind comments about the facilities, the food and the service, all our staff is committed to excellence to offer our guests a memorable vacation. Hope to have you back soon! Warm... More 

1 review
5 of 5 stars Reviewed 1 week ago

I wish I could relate how kind and helpful the staff at Weston is, at first glance you see a hotel in need of updating, after a few hours all you see is the outstanding service they provide. I'd like to point out one employee in particular Eliu, a bartender not only is he exceptionally adept at knowing what your... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Leesa D, Thank you very much for taking the time to share your experience with us. We're so glad to hear that you enjoyed such a great time and felt pampered by our warm service, we all work with passion to give our guests a memorable vacation. We will be waiting for your next visit. Warm regards from Cancun,... More 

Charlotte, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I celebrated our 13th wedding anniversary at the Westin Cancun (and the first time without kids!). I stayed the Westin Lagunamar (10 minutes away) earlier in the year. So, we decided to try this Westin. From the moment we walk through the door, we were greeted with OUTSTANDING service. We were upgraded to an ocean view room... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Michael T, Thank you very much for choosing us to celebrate your anniversary. We're happy to hear that you and your wife had such a romantic getaway and enjoyed our warm service and wonderful views. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are a family of four with 2 children (10 & 7) and stayed at this Westin for Thanksgiving Week 2014. I agree with the other reviews that this hotel's location is nice because it is at the end of the Hotel Zone (strip) and is much quieter that the main part of the Hotel Zone. We took the public... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear taube05, Thank you very much for choosing us for your Thanksgiving getaway. We're happy to hear that you and your family enjoyed such a terrific vacation with us, and enjoyed all our facilities, beautiful views and warm staff. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM... More 

Long Island City, New York
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We returned yesterday from our trip to Cancun and the Westin. We liked the fact that the hotel is located at the end of the hotel strip because it's too crowded if you stay at a hotel in the middle of the strip. The staff was very warm, friendly, and attentive - they get 5 stars!!! The rooms in the... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear bellelise2014, Thank you very much for taking the time to share your experience with us. It's nice to hear that you had a good and relaxing time in our resort and enjoyed our service and culinary offer, as well, we appreciate your constructive comments about our room facilities, we're already working in renovations to offer our guests a better... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Ocean view room(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#31 Luxury Hotel in Cancun
#31 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
#53 Romantic Hotel in Cancun

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