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The Westin Resort & Spa Cancun

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Best prices for: 1 room 1 guest
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,845 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Our time here was cut short with an ocean injury . I was seriously injured in the surf when returning from swimming and body surfing. There were yellow flags up, I'm an experienced ocean swimmer and there was a lifeguard on duty. I have serious doubts about the qualifications of the lifeguards there. Although i was obviously injured, holding my... More 

Was this review helpful? Yes 1
San Diego, CA, USA
Top Contributor
71 reviews 71 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I chose this hotel because we needed to stay somewhere close to the airport for one night before traveling across the Yucatan Peninsula. For that, it was adequate, and apparently a good choice as there were a lot of airline employees staying there. However, as many other posters have written, it is not of the quality you'd expect for Westin.... More 

Was this review helpful? Yes 1
Perth, Australia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just spent 3 nights here and didnt want to leave! Absolutly beautiful! The beachfront view and set up is to die for. Staff are lovely. Tip only ten minute massages out on the beachfront. Pools facing the the lagoon and catching the later sun on the other side. Buffet breakfest not too expensive app $15usd each. Good location pretty close... More 

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Cedar Springs
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I booked this hotel on Priceline, got a killer deal. Our last night in Mexico and it was all I expected and more. The room was huge as was the excellent bed. Located on a gorgeous beach on the southern end of the strand, very quiet, relaxing stay. I would choose this hotel again.

Was this review helpful? Yes 1
Provo, Utah
Top Contributor
63 reviews 63 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I spent five nights here as an SPG point redemption over President's Day weekend and I just finished reading the most recent reviews with great interest. As my summary, if you go expecting a dated american-style hotel right on the beach you won't be disappointed. =) The concensus seems to be that people familiar with Starwood are extremely disappointed, and... More 

Was this review helpful? Yes 1
Poland
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I really recommend that place, rooms are clean, stuff very nice and hard working. Place is not crowded which is great! We had all inclusive option which is worth to take only if you are not planning to have many trips around. Rooms was cleaned every day, we had great view on the beach. You need to pay extra for... More 

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NY
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

01/14/15 until 02/04/15; this will be my third review of this wonderful Resort. I never mentioned before how accommodating this hotel is for my husband. He is disabled with a balance problem and cannot walk more than a step or two without help. The Beverly Hillbillies arriving in Hollywood come to mind when we travel, with the walker, an electric... More 

Was this review helpful? Yes 2
Agios Nikolaos, Greece
1 review
1 of 5 stars Reviewed 1 week ago

We stayed in Westin Resort & Spa for one night and thank god it was only for one night!The first impression was nice, the beach is beautiful although there were not enough umbrellas, we enjoyed it very much as we were waiting to check-in to our rooms. When we finally checked-in, we were totally disapointed. The whole floor was smelling... More 

Was this review helpful? Yes 4
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear eiriniK1985, Thank you for posting your feedback from your visit with us. The cleaning room troubles you encountered during your stay are not typical in our resort, and we're really sorry to hear that our Management team did not provided you with the attention that you needed and there was no follow up on such an important matter, this... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This is a great hotel to stay at. The beach was beautiful and really well kept. Common areas were really nice. Friendly staff, we got an upgrade from Lagoon to Ocean View which was sweet. David, the beach server made sure we were never without a refreshing beverage! The hotel is far enough away from the craziness of Cancun to... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Brian L, Thank you very much for sharing your feedback with us. We're glad to hear that you and your wife had a relaxing vacation in our resort and enjoyed the beautiful beach, views and friendly service. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Denver, Colorado
Top Contributor
60 reviews 60 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

The following detailed review covers our five-night stay in mid-February. I rated each area of the experience independently to arrive at my overall rating. Although TripAdvisor doesn’t use a “Good” rating, I used that rating when something didn’t deserve “Very Good” but wasn't bad enough to warrant “Average”. If you want a quick summary, it’s this: If you keep your... More 

Was this review helpful? Yes 5
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear globetraipser, Thank you very much for sharing your review with us. It is regrettable that your stay with us did not meet the expectations that previous Westin Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#30 Spa Hotel in Cancun
#31 Luxury Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun

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