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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,687 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
2 reviews
4 of 5 stars Reviewed today NEW

Overall, we had a good experience here. The service in the restaurants is very slow but otherwise the wait staff is well trained. My main complaint would be that the hotel is located so far away from all of the action. Overall good value and you get what you pay for. If you just want a clean room and bathroom... More

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Staff went above and beyond to make my honeymoon special. Most hotels will send sparkling wine and strawberries on the first day and also decorate the bed. This hotel did this for 3 of the 3 nights we were there. Additionally, they upgraded us to the biggest room they had - awesome!

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear some_londonguy, Thank you very much for choosing us for your honeymoon. We're happy to know that you enjoyed a romantic getaway and that our service exceeded your expectations. We can't wait to have you back. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More

Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent a week in mid September. Although the weather called for 80% chance of rain, we had only about 5 min. of rain twice and the sun all the time right in hurricane season. The pools, beaches yes two beaches were great and clean. Just walk 5 min. to the end of the beach, you walk into the ocean and... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear James H, Thank you very much for sharing your experience with us. We're glad to know that you had a good time and enjoyed snorkeling in wonderful Cancun beaches. We will be waiting for your next visit with full sun. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 6 nights at the royal beach club. Our room overlooked the ocean which was quite loud when the sea was choppy. We were here in March and overlooked the lagoon which was much quieter. We have two children ages 2 and 5. We loved hanging out at the beach and the pool everyday, it was just... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Darlingdarlingface, Thank you very much for taking the time to share your experience with us. We're happy to hear that you and your family had such a renewal time in our resort and enjoyed the exclusive facilities of our Royal Beach Club. We truly appreciate your kind words about Mariel and the staff of Royal, our aim is to... More

Toms River, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We spent the week here and my only issue was the wifi in the room but that did not take anything away from the service from the time we arrived to the time we left. From the manager to the housekeeping staff I have nothing but good things to say.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Jeffrey L, Thanks for sharing your kind comments with us. We're glad to hear that you had a good time in our resort, and truly apologize for the inconveniences with the internet, it was an external issue, but is fixed now. The next time you visit Cancun hope you give us the opportunity to have you back with us.... More

Troon, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff at this hotel are without doubt the best we have ever experienced. Nothing is too much trouble and they cater for your every whim. Marco & David, the breakfast staff at the Royal Beach Club are fabulous. This hotel is situated at the south end of the hotel zone - an ideal location, as it can be a... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MarggieMay, Thank you for sharing your amazing feedback! We are happy to hear that you had such a great time with us and enjoyed our personal service. We all work with passion to give our guests a wonderful experience. When your travels bring you back to Cancun, we look forward to welcoming you back to our resort. Warm regards,... More

New York, NY
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just got back from our honeymoon. 8 nights at this Westin. We upgraded to the Royal Beach Club. The room was really nice. Our balcony faced the ocean. I loved waking up to the sound of waves and the sunshine every morning. The room was clean and well maintained. The only issue we had was the sheets and pillows getting... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear blindfurey, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a renewal time in our resort and enjoyed the exclusive facilities and services of the Royal Beach Club. We appreciate all your kind words about the resort, food and staff. We can’t wait to welcome you back... More

McKinney, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We up graded to the Royal Beach Club. It was well worth the money. The rooms are nice and cold, the bed was awesome. The staff was amazing. Food was excellent. We have been at a few other resorts in Cancun and Playa Del Carmen and The Westin was the best ever. A special thanks to Mariela. She was the... More

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Doris B, Thank you so much for sharing your wonderful comments with us. We're glad to hear that you had a renewal time in our resort and enjoyed all our services, culinary offer and Heavenly Beds. As well, thanks for your words about Mariela, she's great and we're happy to have her in our team. Hope to welcome you... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

For a Business Class hotel, you would think you could have reliable internet. Not a chance. I've stayed here numerous times and the only place the internet occasionally works is in the lobby. If you are on an international business trip like me, you need internet. I have asked for help from management and no one was able to fix... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Keith M, Thank you for taking the time to share your comments with us. We apologize for the inconveniences with our Wifi, is not a regular situation, we had problems with the server for several days. We would like to be able to fix this immediately, but it was a situation external to us. We appreciate your understanding and... More

Wichita, Kansas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I chose this hotel because of the reviews reflecting how lovely the people are and for the recognition of SPG status. From the time I made the reservation--and shortly thereafter received a welcoming email with transportation and contact information if there was anything else I needed prior to going--all the way through our arrival, our 7 day/night... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear d s, Thank you for sharing your fantasitc Westin experiences. I’m delighted to hear you've enjoyed your stays with us, and that our team has been able to WOW you. Our aim is to always exceed our guest's expectations, and make you feel, as you said, "kings and queens". Thank you so much for all your kind comments. Hope... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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