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All 174 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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Ranked #52 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Alex V Dallas, Texas
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1,624 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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Dallas, Texas
Top Contributor
123 reviews 123 reviews
45 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed yesterday NEW

Ive stayed here because I had to extend my stay and my previous hotel was fully booked. This hotel is far far south and has nothing close by it, but there are a few things that made it special. 1. Property, located far south gives it that sense of privacy and having an -almost- private lagoon on the orther side... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Hotel is very nice. We stayed in the Royal Beach Club section and I loved it. I liked the fact that we were in a different and exclusive section in the hotel. Made me feel special. We even had our own pool. Service was excellent. The staff was always friendly and polite. I have no complaints there. Cleanliness was great.... More

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1 review
2 of 5 stars Reviewed 2 days ago NEW

Stayed here for my two last nights in Cancun. I had already spent 7 days at the Emporio. This hotel is really old. I stayed in the first floor in a room with two queen beds and a porch. There is no way I'll class this property as anything beyond a 2 star. An Econolodge bedroom is probably nicer. The... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Came to Rivera Maya for a scuba diving trip and decided to book a stay at Westin Royal Beach Club. Easy check- in, got upgraded to a room with fantastic view, pool, jacuzzi, other amenties is what I would expect from a Westin brand. I liked the beach, Club Lounge was good (both appetizers and drink selection) Location is not... More

Was this review helpful? Yes 1
Orlando, Florida, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Westin for our anniversary for 5 days. The staff was very friendly and helpful, rooms were clean and had great views, and our trip was great. Concierge helped us book transportation and even sent champagne to our room! We highly recommend this hotel, what really stood out to us was the wonderful people that make the... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just stayed at this resort with friends for 6 days and we had a fantastic time! The staff was super gracious and helpful. We particularly loved the service from the bartenders at the pool, especially Jorge, Angel, and Toledo. Lulu from the heavenly spa was great was well. Carmen from the information center where we booked an incredible trip to... More

Was this review helpful? Yes 1
Chicago, Illinois
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Where do I begin? I will start by saying that I work for a 4 Diamond hotel and understand the ins and outs of hospitality. Upon check-in, my group and I requested rooms next to each other. We were advised that there not any available. That is understandable but what was not acceptable was the cold tone and poor attitude... More

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Oradea, Bihor, Romania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Me and my husband had a 5 days vacation at this resort. We enjoyed it! The staff was extremely nice and I think that's what made our stay really pleasant. Gloria Gomez, from the concierge desk was just amazing! She did her job in a very friendly manner and she helped us with everything we needed. We had an ocean... More

Was this review helpful? Yes 2
Montreal, Canada
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I went there with really high expectation and I have to say that the Westin Cancun met every one of them. Let me start with the warm welcome I receive from everyone, from the management, to the front desk as well as the all staff. The food and beverages are fantastic. Overall, this is my obvious choice to stay when... More

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Alexandroupoli, Greece
Top Contributor
205 reviews 205 reviews
57 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great hotel just at beachfront on the end and more quite beach road outside Cancun. really beautiful rooms with lots of space for complete family and very nicely decorated. marvellous pool and beach club complement the total. Very complete breakfast, international swell as Mexican, Just a smaal bus ride from busy cancun area for eating drinking and shopping

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The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear PeterSilvainMooij We would like to thank you for your comments regarding your stay and for your preference at Westin Cancun! We are pleased to know that you enjoy your vacation with your family in Westin Cancun our main goal is our guest satisfaction. Be well More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Ocean view room(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

1,588 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1105)
Hotel & grounds (221)
Pool/beach area (261)
Videos (16)
Room/suite (151)
Dining (47)
Bathroom (41)
View from room (72)
Family/play areas (3)
Other (293)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (417)
Amenities (71)
Balcony Room Lagoon View (23)
Balcony Room Ocean View (29)
Beach (7)
Deluxe Room Lagoon View (22)
Deluxe Room Ocean View (19)
Ground Floor Ocean View (23)
Junior Suite (32)
Parlor Suite (31)
Pool (16)
Restaurants and Bars (28)
Royal Beach Club Ambassador Suite (32)
Royal Beach Club Presidential Suite (22)
Royal Beach Club Room With Balcony (16)
The Hotel (46)

Management photos: Courtesy of the property manager

All management photos (67)
Pool/beach area (15)
Dining (5)
Hotel & grounds (21)
Room/suite (12)
View from room (1)
Bathroom (2)
Business center/function rooms (1)
Family/play areas (1)
Other (9)
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#30 Spa Hotel in Cancun #31 Luxury Hotel in Cancun #38 Top resorts Hotel in Cancun #43 On the Beach Hotel in Cancun #53 Romantic Hotel in Cancun
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Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Westin Resort & Spa Cancun and other travelers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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