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All 172 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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72%
Ranked #51 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 3 days ago
nthomas1986 Edmonton, Canada
  • Reviews (1,586)
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1,586 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
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English first
Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was beyond beautiful, the staff were the most helpful I've ran into world wide, and we couldn't have been happier. We travelled as a couple on our 2nd anniversary for a long weekend of scuba diving/whaleshark swimming in the area. I booked a smoking hot deal through priceline. The staff had us upgraded to the most beautiful room... More

Was this review helpful? Yes 1
Canton, Michigan
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel but a little dated. I was amazed at how clean the rooms/grounds were. I did not find one spider web or dust anywhere - they were constantly cleaning the floors, etc...The shower stall in our room was a little small. They should remove the bathtub and make a larger shower stall. We really enjoyed having coffee on... More

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Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spectacular beachfront location. It's a long way from the hustle and bustle of nightclub Cancun, but that's a good thing in my books. When I did want to go out it was a cheap bus fare to anywhere. The food was quite good, not exceptional, but certainly good enough for me. The staff were great in the bars and restaurants,... More

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British Columbia Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We did the upgrade so it was really pretty beach view room, breakfast, appys and happy hour were great, rooms comfy, air conditioner leaked on chair and made room smell musty, beds ok, location far from the hustle of things, nice pool, Ocean was strong and swimming a little scary but very beautiful....nice beach beds, walk down to the end... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for your comments regarding your stay at Westin Cancun! We are very happy that you enjoy your stay and thank you for your feedback regarding the air conditioning in the room, your feedback is very important for us and we will take action. Be well, More

Santa Ana, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We spent one week at this hotel because we couldn't get into the Westin Lagunamar due to renovations occurring at that hotel. So, we booked the Westin as an alternative. We had stayed at this property four or five years ago and the property has not changed since then in any significant manner. The room was average in size, but... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for your feedback regarding your stay at Westin Cancun! We share your comments with our departments heads and they are taking action to avoid the occurrence regarding the maintenance and housekeeping. The satisfaction of our Guest are our main goal and we apologize that this was not the case. Our Westin Workout Fitness Studio was under... More

Mexico City
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Everyone in this hotel is perfectly trained to provide a great service. Specially Josue, the concierge, an excellent professional. I fully recommend the breakfast and the dinner menu at the El Palmar Restaurant. A three course menu for usd 25 per person. Three blocks from the hotel you will find an Extra Convenience 24/7 Store. There you can buy soft... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for your comments regarding your stay at Westin Cancun! We are very pleased to know that you enjoy our restaurant and that you receive from Josue an excellent service, he will receive a recognition for the service. Thank you for your feedback regarding the check in I sent your comment to our front desk manager and... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

First time in Cancun i booked this hotel overall pretty nice ! The staff wasn't too friendly but the room had a beauiful view of the ocean! The restaurant was pretty nice 4 thumbs up! Maybe would try these one again the beach is priceless you won't wanna go home!

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The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for sharing your experience at Westin Cancun! We are very glad to know that you enjoy the view from your room and our restaurant. We apologize for the lack of service you receive from our Staff, our guest satisfaction is our main goal and we hope you can give us another opportunity in your next visit... More

London, Canada
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I was really surprised by the hotel's service. The staff members were all very friendly and we even ended up getting daily free breakfast buffets for the three of us. This literally saved us hundreds of dollars for the days we were there. The food, coffee, pool, rooms, and pretty much everything else were satisfactory, if not beyond expectations.

Was this review helpful? Yes
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you sharing your experience in Westin Cancun! We are very pleased to know that you received from our staff an excellent service and you enjoyed our facilities. Be well More

Stockbridge, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved the Westin. It's the first hotel on the strip and the staff is exceptional. Our waiter on the beach each day was Jesus, he was excellent. I'm so glad I upgraded to the ocean view room, the view was amazing. I can't wait to return to Cancun and I will stay at the Westin again.

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for your comments regarding your stay at Westin Cancun! We are very pleased to know that you enjoyed our ocean view rooms and you received from Jesus an excellent service, he will received from our Management a recognition. We look forward for your next visit! Be well More

McKinney, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The the first floor is in need of renovating. We were moved to the 5th floor and the room was a big improvement. We have a preteen and a teeneager. We stayed in a king room with 2 rollaways. We all slept very comfortable. The housekeeping service was great. The hotel staff are friendly and accommodating, from the front desk,... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for sharing your experience in your second visit at Westin Cancun! We are very pleased to know that you and your family enjoyed your stay and you received from our Staff an excellent service. Be well More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Ocean view room(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Expert photos: Taken by TripAdvisor travel experts

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The Hotel (46)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Ambassador Suite (32)
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Restaurants and Bars (28)
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Pool (16)
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Parlor Suite (31)
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Beach (7)
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Balcony Room Lagoon View (23)
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Royal Beach Club Room With Balcony (16)
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Junior Suite (32)
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Ground Floor Ocean View (23)
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Deluxe Room Ocean View (19)
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Deluxe Room Lagoon View (22)
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Balcony Room Ocean View (29)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Spa Hotel in Cancun #31 Luxury Hotel in Cancun #36 Top resorts Hotel in Cancun #41 On the Beach Hotel in Cancun #54 Romantic Hotel in Cancun
Hotel Class
Number of rooms
379

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