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The Westin Resort & Spa Cancun

#61 of 180 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 adult
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The Westin Resort & Spa Cancun
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2,373 Reviews from our TripAdvisor Community

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Berwick upon Tweed, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This Westin is a little tired, the front of the hotel, the reception area, and the carpets on the landing floors should be replaced. Also the paintwork is long overdue to be refurbished. The bedrooms are large with a good size bathrooms with great walk in showers, fantastic views out over the sea. The sea and stones restaurant we found... More 

Helpful?
Thank Ross W
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ross W, Thanks for sharing your feedback. It's good to hear that you enjoyed your guest room, Sea & Stones restaurant and the beautiful beach. As well, we appreciate your constructive comments about our opportunity areas, we would like to inform you that we're already working in a deep renovation of our facilities, hope you can enjoy this the... More 

Santa Fe, New Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful beach, grounds and property. You will notice some wear on the property and I think they are looking to refresh. With that I think the rate is more reasonable. The staff really tries. There is a car rental shop on property, which we used a couple time to get out of Cancun and see the ruins. Try to see... More 

Helpful?
Thank Xterrajim24
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Xterrajim24, Thank you very much for taking the time to share your experience. We're happy to hear that you enjoyed a wonderful vacation and that you took the time to explore a little more the natural beauties of the region. Hope to have you back soon for another great getaway. Warm regards, Zasha Pérez Gallardo SM Manager More 

New York City, New York
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I guess I'm just not a Cancun fan, at least the strip of hotels that make up the Mayan cornice. I go for business and every time I wince at the thought (I'm sorry, but it's true). It's a three start Westin, tired, needs a paint and a re-do, poor amenities, bit dirty, electricity not quite flowing right. The ocean... More 

Helpful?
Thank Richard B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Richard B, Thanks for sharing your feebdack. We regret to hear that the destination and resort was not to your liking, as well, we would like to inform you that we're already working in a deep renovation of our facilities. Best regards, Zasha Pérez Gallardo SM Manager More 

Naperville, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stay for a couple of nights and couldn't have had a more fantastic stay. Everyone was so nice and friendly. Service was over the top. Room on the 6 th floor had soaring ceilings and a balcony. Loved it

Helpful?
Thank jbordo
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear jbordo, Thank you very much for taking the time to share your wonderful Westin experiences. We're happy to hear that you had a renewal stay and enjoyed your guest room and the warm service of our people. Hope to have you back soon for another beautiful vacation. Warm regards, Zasha Pérez Gallardo SM Manager More 

Boulder, Colorado
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I booked this resort because the Lagonamar Westin was full. I reviewed the other reviews and was quite concerned but since I used my Starwood points I had little other choice. Fortuanetly Starwood booked us into the Royal Beach Club section of the resort and that made a huge difference from some of the other reviews. We had no problems... More 

Helpful?
Thank bartonbalis
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear bartonbalis, Thank you very much for choosing us for your vacation in Cancun. We're happy to hear that you had a great time in our resort and that you enjoyed our renewed Royal Beach Club and the attentive service of our people. The next time you visit our beautiful city, hope to have you back at The Westin. Warm... More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Was upgraded to an ocean view, room was lovely. Location right by the beach short taxi ride to lovely restaurants and shopping mall. Has a fitness centre staff were very accommodating and friendly. And loved the swim up pool bar.

Helpful?
1 Thank ShaminiMorgan
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear ShaminiMorgan, Thank you very much for taking the time to share your beautiful Westin experiences. We're happy to hear that you had a great vacation with us and enjoyed our Westin Workout Fitness Studio and facilities. Hope to have you back soon. Warm regards, Zasha Pérez Gallardo SM Manager More 

Cary, North Carolina, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The property is located south of the main drag, Cancun, away from the hustle & bustle of city life. Superb location, wonderful beach, and truly outstanding service throughout the property. The friendliness and warmth of the staff is worthy of special note. From the housekeeping staff, to the concierge, front desk and, especially, the restaurants wait staffs, all presented a... More 

Helpful?
Thank Verner P
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Verner P, Thank you very much for taking the time to share your wonderful comments with us. We're happy to hear that you had a renewal experience in our resort and enjoyed our quite location and warm service. Hope to have you back soon for another memorable visit. Warm regards, Zasha Pérez Gallardo SM Manager More 

New York
1 review
4 of 5 stars Reviewed 1 week ago

We return to this hotel every year as we love its location near a beautiful swimmable bay and a less than 10 minute cab ride to an airport with excellent airlift. The staff (e.g. Faban and Herminio at breakfast, David and Felix at the SPG lounge, and many others whose names we unfortunately don't remember) is extremely friendly and goes... More 

Helpful?
Thank Susanne F
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Susanne F, Thank you very much for taking the time to share your wonderful Westin experiences. It's always a pleasure to have you back at su casa en Cancún! We're happy to hear that all the family had a great time and enjoyed the attentive service of our people, and that your kids enjoyed the Westin Kids Club. Thanks... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here 7 days in Jan and I have some pro's and con's for you to consider: Pro's: 1 - Probably the best beach there is - was only rough 1 day out of 7 and the hotel is right next to the beach so getting from the pool to the beach is like a 20 second walk which is... More 

Helpful?
Thank buckybadger15
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear buckybadger15, Thank you very much for taking the time to share your comments with us. It's great to hear that you had a beautiful experience in our resort and enjoyed the warm service of our people, and the amazing beach. As well, we appreciate your constructive comments, we're always working to improve in our opportunity areas to offer only... More 

Denver, Colorado
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

There are teo Westin properties in Cancun. This one being the closest to the airport and farthest from the activity. This is an older property yet has many nice features....refrigerator and coffee in room with signature Westin bedding. Great black out doors that keep the room very dark whenever you need sleep. It is still nice for sunbathing and sunshine.... More 

Helpful?
1 Thank Lulu271
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Lulu271, Thanks for sharing your comments. It's good to hear that you had a nice stay with us and enjoyed the resort facilities and the culinary offer of our restaurants. Best regards, Zasha Pérez Gallardo SM Manager More 

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