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All 172 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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72%
Ranked #51 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
CANANOGM Acapulco, Mexico
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1,599 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Acapulco, Mexico
Top Contributor
63 reviews 63 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is a good place to stay for the price you pay for it. Is very clean and in great shape. Rooms need an urgent remodeling work, but beds are fabulous. The beach and sand is the best in Cancun, and beside the hotel is the Club med in wich the sea gets even better. You can swim in... More

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roma
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I spent 5 nights in this hotel and i could appriciate the nice beach, the good service all the employers was very very friendly if i come back to cancun i think to come back in this hotel good in quality and price

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South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After studying and traveling throughout central Mexico for about 3 weeks, I decided to visit the famed beaches of Cancun, especially due to my proximity. As with many other hotel chains, there is more than one Westin Resort hotel along the Cancun Hotel Zone- the other one being the Westin Lagunamar Ocean Resort Villas & Spa, Cancun. I have heard... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Russell We would like to thank you for sharing your experience in Westin Resort and Spa Cancun! Our guest satisfaction is our main goal and we are pleased to know that you enjoy your stay in our Royal Beach Club. Be well More

Peninsula
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We stayed in a Deluxe Ocean View room. I recommend staying on the first floor as you can walk right out your room onto the beach. The room was beautiful with a large comfortable king bed and a very roomy bathroom! The room was not very clean, nor was it any cleaner in the following days. The first time I... More

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The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Kitecrush We would like to thank you for sharing your experience regarding your stay. Our main goal is our guest satisfaction and we apologize it was not the case. We share your feedback with our front desk, Maintenance and housekeeping and they made an action plan to avoid the occurrence. Thank you for your comments regarding Sergio he will... More

San Francisco, California, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We checked into this resort for one night at the beginning of our vacation and three nights at the end. If you're expecting a typical Westin, this hotel may not meet your expectations -- it's a bit more shabby (sloppy painting, orange water came out the tap in the bathtub, outdated decor) but still a great place to stay --... More

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The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Kate F We would like to thank you for your feedback regarding your stay in Westin Cancun! We hope that when your plans bring you back to Cancun you will stay with us agian Be well More

Brussels, Belgium
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 2 weeks in this great resort. Had a nice / large room with view on the lagoon and ocean. Pools are perhaps on the small site, but that is about the only remark I could make. Very good restaurants and nice bars. Super friendly and helpful staff, as well in the outlets as for the concierge staff, the room... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Chris H We appreciate your comments regarding your stay, we are pleased that you have a relax your stay! We are glad that you enjoyed our restaurants and you our staff assisted you during your stay. We hope when your plans bring you back to Cancun stay with us again! Be well More

san francisco
Contributor
20 reviews 20 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed one night here because we wanted to be close to the airport for an early flight. I had also heard there was good snorkeling near by so we came early. I booked a club room with points so I can't speak to the price-Free. the club room was great, a tremendous ocean view and spacious veranda and... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Thank you for your preference at Westin Cancun! We appreciate your comments regarding your stay at Westin Cancun! We are pleased to know that you enjoy your stay in our Royal Beach Club. We apologized for the misunderstood regarding the Royal Beach Club, we give our guests that stay in Royal Beach Club a check in zeros to sign to... More

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first trip to Cancun and could not have pick'd a nice place to stay. We booked at the Royal Beach Club part. Rooms are nice inside with the heavenly bed bonus. Staff are friendly and helpful. We have "Mariel" as our server who took care of us on days of our stay during 5-7pm happy hour. And the morning... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We are pleased to know that you enjoy your stay in our Royal Beach Club! Our guests well being is very important for us and we are happy to know that you sleep well in our Heavenly Bed. We appreciate your comments regarding Mariel, she will receive a recognition from our Management for her excellent service. We hope... More

Fresno, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice resort overall. A slight downside for this resort is its location. It is one of the first resorts coming from the airport (good) but it is a bit of a long bus or taxi ride to the city area with all the restaurants and shops. The food options at the hotel are good, so if your goal... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We would like to thank you for your preference at Westin Cancun! Our main goal id our guest satisfaction and we are pleased to know that you enjoyed your stay! We are pleased to know that you enjoyed your stay and we hope that you will visit us again! Be well More

Pompton Plains, New Jersey
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful trip to Cancun. The Westin is beautiful and well maintained with great beaches and pools. It's away from the "Spring Break" atmosphere of downtown, yet minutes away but the bus that stops right in front of the hotel. There are so many adventures nearby including swimming with dolphins, ferries to Isla Mujeres, parasailing and the fun... More

Was this review helpful? Yes 3
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for your preference at Westin Cancun, we appreciate your comments regarding your stay! We are pleased to know that you enjoyed your time in Westin Cancun! Be well More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

1,576 photos of this hotel

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#29 Spa Hotel in Cancun #31 Luxury Hotel in Cancun #36 Top resorts Hotel in Cancun #41 On the Beach Hotel in Cancun #54 Romantic Hotel in Cancun
Hotel Class
Number of rooms
379

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