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The Westin Resort & Spa Cancun

#57 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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The Westin Resort & Spa Cancun
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2,115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (486)
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Chicago, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am glad,I didn't follow some of the previous negative reviews and made the call to stay at this Westin. We were able to enjoy the luxury of solitude and ocean front openness of this location. Majority of the other fancy resorts do give you the feeling of being in a concrete jungle...this place doesn't ....does give you the real... More 

Houston, Texas, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Everything was great, the bellboy went out of his way to retrieve one of our bags that did not make it out of the taxi, the food was really good and priced reasonably, beautiful beach. I will be back.

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Hawaiifunandsun, Thank you very much for taking the time to share your beautiful comments with us. We're glad to hear that you had a great vacation and enjoyed the friendly service of our people, culinary offer and facilities of our resort. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It's an older hotel. I guess that matters to some people? It's still classy & clean. The entire staff is super friendly. The main areas are clean & comfortable, with shops & sitting areas. My room was perfect. Clean, comfortable, an amazing Heavenly bed, comfy chairs & desk for relaxing, reading & writing. Big bathroom with separate tub & walk-in... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear beachNbooks, Thank you very much for taking the time to share your wonderful Westin experiences. We're happy to hear that you had a renewal experience with us and enjoyed every detail of your stay, your guest room, the facilities, culinary offer and the friendly service of our people. At Westin Cancun we all work with passion to give our... More 

USA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Attentive staff showed its skills from check-in (three cheers for the exemplary Juan Carlos!) to daily personal attention regarding everything from complimentary water bottles to spa treatments, a wide variety of which are available. Lourdes was an exceptional spa employee, making you feel welcome and comfortable. Multiple dining options, also enjoyed in-room dining. Location cannot be beat, snorkeling within easy... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear AllUSAtouist, Thank you very much for taking the time to share your experience with us. We're happy to hear that you had a wonderful vacation in our resort and enjoyed the attentive service of our people, the culinary offer of our restaurants and the beautiful beach and views of the resort. The next time you visit Cancún, we hope... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 5 days ago NEW

I am a Starwood lifetime platinum. That means I've spent in excess of 500 nights in Starwood hotels (in reality probably closer to 1000). In my opinion, this hotel is the best value of any Starwood property. It is awesome. If you are looking for Cancun party central, this is NOT it. But if you want to enjoy the real... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear memphisbrad, Thank you very much for sharing your wonderful Westin experiences. It's always a pleasure to us to receive our SPG members, and we're very happy to hear that you had a renewal vacation in our resort and enjoyed every single detail of your stay, and the beautiful landscape of our resort. We truly appreciate your kind comments, and... More 

Athens, Ohio
1 review
5 of 5 stars Reviewed 1 week ago NEW

Warm water, relaxing chaise chairs in the sand plus many pools! Attended a conference at the Westin; The conference food and munchies that were provided were above average and the hotel was very accommodating to all the attendees. Plus, were able to see giant, endangered sea turtles nesting, laying their eggs in the middle of the night!

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Kay K, Thank you very much for taking the time to share your experience. We're glad to hear that you enjoyed your business visit and that our culinary offer and service was more than satisfactory. As well, it's great to hear that you had the opportunity to enjoy the wonderful experience of the turtles. Hope to have you back... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Try to get a Junior Suite if you are planning to stay at this hotel. Just keep in mind there is only one King bed, so if you are traveling with kids will need additional beds (no extra cost) Also, the suites include free breakfast @ el Palmar, which is Ok with food to satisfied every one. Also, you can... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear BassMaster G, Thanks for taking the time to share your experience with us. We're glad to hear that you enjoyed the culinary offer, pool area and service of our people. The next time you visit Cancun, hope to give us the opportunity to have you back in our resort. Best regards, Zasha Pérez Gallardo SM Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

After the day from hell trying to get to Cancun, what with flight delays, lost luggage I was pleasantly surprised by the very quick check-in. After hearing of my ordeal the clerk quickly upgraded my room to an Ocean View I had booked Lagoon view which I thought was so nice of him. My room was comfortable and clean with... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Josephine L, Thank you very much for sharing your comments with us. We're glad to hear that you had a renewal stay in our resort and enjoyed the beautiful ocean view from your guest room, the cocktails, food and beautiful landscape of the resort. As well, we appreciate your constructive comments about the facilities and pancakes, we will work... More 

Chicago, Illinois
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here at the end of July and the beach was wonderful. It was never crowded and was awesome. We stayed at the Royal Beach Club. The hotel itself clearly was a little bit older and the service was good but not great. Ordering drinks or food often took a long time and the happy hour food at the... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear JVosko, Thank you very good for taking the time to share your experience. We're glad to hear that you had a good vacation with us and enjoyed your room, the amenities of the Royal Beach Club and the beautiful beach. As well, appreciate your constructive comments about the service, we're always working to improve and offer the best experience... More 

Aesch, Switzerland
Level Contributor
168 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night before continuing on to Holbox. The hotel itself might be aged, but they definitely make up for it with great service. The front desk agent checked us in quick and efficiently and also was the first in a while who got the right SPG profile on the first try. The hotel was full and... More 

The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Melanie F, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a renewal vacation and enjoyed the exclusive Royal Beach Club, the Westin amenities, the culinary offer and the friendly service of our people, as well, it's nice to hear that you enjoyed our beautiful beach and... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Very good(5)
  • Happy Hour(5)
  • Friendly and helpful(5)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • First floor(4)

1,840 photos of this hotel

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Pool/beach area (21)
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Hotel & grounds (36)
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Dining (6)
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