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All 175 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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71%
Ranked #59 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
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1,505 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alloway
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back tonight from a wonderful 4 night stay at the Westin resort and spa in Cancun. We can't wait to go back. We were celebrating my 50h birthday and this was the perfect spot. Our room was wonderful with an amazing beach view and peace and quiet. It was large and airy and the bedding was fresh and... More

Was this review helpful? Yes 1
Hod Hasharon, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I'm writing this as I'm still in the hotel the staff here Is caring and friendly especially Gloria Gomez that heard we were on our honey moon and send us chocolate strawberry and a cake and answer all our questions with a big smile . She made us feel like we were her only guests the rooms are clean and... More

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San Diego, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I wanted to be sure that the "Higher Ups" with Westin/Starwood know about their staff in Cancun. My Wife and I started our Honeymoon with a 5 night all inclusive stay at the Westin. We booked it through Expedia, and everything was ready for us and set up upon our arrival. We even got to check in early since a... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Thank you for sharing your experience in our Resort! We are very pleased that you enjoy your honeymoon, and thank you for your comments regarding our staff, al associates you mention received a recognition from our Management for their service. Be well! More

Long Valley, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was our 6th year returning and the hotel, staff and location continue to keep us happy. The hotel is perfectly located with a great beach, quiet location and fabulous snorkeling. Many pools to enjoy and this year they had activities including volleyball & water polo which our son enjoyed. The staff are very kind, friendly and take very good... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Thank you for your loyalty at Westin Cancun! It was our pleasure to having you here and we are pleased that you enjoy your sixth visit. Marco, Bernardo and Emanuel received a recognition from our Management for their service. Be well! More

Brighton
Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Westin was a great choice for our holiday in Cancun. Perfectly located on boulevard Kukulcan, in fact it's one of the first hotels on the strip coming from the airport. It's set in lovely grounds. The beach is great, the sea can be rough so don't underestimate the current. There was a lifeguard present everyday. Always plenty of sun... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for sharing your experience in our Resort. We are very please that you enjoy your stay, that you can relax in our pool, restore yourself with our Heavenly Spa and you exercise well in our Fitness Studio. Be well! More

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 6 days ago NEW

Coming to Cancun for the First time I had heard many war stories.. I am happy to say there was no issues, After the long and brutal Winter in Minnesota, arriving in Mexico was a shock to the system, So Beautiful .The .Westin was placed away from the craziness. Our room was clean and lovely, great view of the ocean.... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Thank you for sharing your experience in our Resort! Our main goal is that our guest enjoy their stay and we are very happy to know that you enjoy it. It was our pleasure to assist you during your stay and we hope you return again and enjoy the ocean and our green juice. Be well! More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

From the sounds of the waves breaking on the shore to the wonderful breeze to the beautiful room to the staff and waiters we needed nothing more to get the r & r my wife and I needed. And I must add I liked the pillows!

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

We are very pleased to know that you enjoy your stay with us and our pillows help you to sleep well. Our staff look forward to assist you next time. Be well! More

Orange County
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

With so many hotels and personal hotel experiences in cancun and riviera maya, I find this hotel to be average. As they do not claim to be a five star resort, I find this resort to be a 3 star for cancun. My husband and I got this room through hotwire in which we got a great rate at half... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for sharing your experience in our Resort. We are pleased that you enjoy the beach and the pools. Regarding the Royal Beach Club we share your comments to our Food and Beverages department and they made an action plan to improve the service. Be well! More

San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at this hotel, the staff was great but the room needs some work. The shower door did not shut all the way and therefore water would end up all over the floor. There was also rust on the decor. We visited a few of the hotels on the main strip and they were more... More

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The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

First of all in name of the management we would like to thank you for taking the time and provide us with your feedback. Please rest assured that all your comments regarding our Maintenance department have been reviewed with the department heads and an action plan will be put in place in order to avoid reoccurrence. Be well, More

calif
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an updated review (my 3rd for this property on Tripadvisor in the past 5 years) based on my most recent stay, March 28-April 3, 2014. I have stayed at this hotel multiple times and will continue to do so whenever possible because the Westin Cancun Resort & Spa is truly a paradise escape in both location and in... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We would like to thank you for your loyalty to our property! We are very pleased that you enjoy your stay, the ocean and you had the opportunity to treat yourself in our Heavenly Spa. Be well! More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Cancun
#42 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
#57 Romantic Hotel in Cancun
#59 Spa Hotel in Cancun
#59 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort And Spa Cancun
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Westin Resort & Spa Cancun Hotel
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Westin Cancun
Westin Resort & Spa Cancun
Westin Resort Spa Cancun
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Cancun Westin

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