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The Westin Resort & Spa Cancun

#51 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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1,979 Reviews from our TripAdvisor Community

Traveler rating
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    720
    310
    151
    103
See reviews for
421
773
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (451)
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san antonio, tx
Contributor
20 reviews 20 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For me, writing a review is easy once I answer the question that matters--would I return. The answer is a resounding YES for this hotel. From the moment we got out of the car and was eagerly greeted by the bellman and encountered front desk staff who were equally as friendly and welcoming as the bellman, I knew customer service... More 

Was this review helpful? Yes 1
Boston
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I left this hotel with the distinct feeling that I had been ripped off - emotionally, spiritually, financially, culinarily. The lowest moment had to be the grey hamburger served to us at the pool when we arrived. We were starving after flying all morning and so it was extra disappointing. The unctuous smell of it stayed stuck in my craw... More 

Was this review helpful? Yes 4
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear frequentflyer_02111, Thanks for taking the time to share your feedback. It is regrettable that your stay with us did not meet your expectations, and we're sorry to hear about your perceptions of our resort. As well, we would like to inform you that we're already working in a deep renovation to offer a better product to our guests, hope... More 

Corona, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

First off - I stay at a lot of hotels world wide and have had both good and bad experiences; This was experience was by far one one the best experiences that I have had. From the time that I arrived, the bellhops rushing to my service and welcoming me to the hotel to the large smiling face at the... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Cary M, We appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels! We truly appreciate your words about the staff, the facilities and the culinary offer of our restaurants. When your travels bring you back to Cancun, we look forward to welcoming you back to... More 

Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was a 4 day trip, we booked directly with the hotel. We had both rooms with a view of the ocean on the 1st floor with a patio and sliding glass doors. The view every morning was just gorgeous as the sun rose on that side of the hotel. The rooms on the 1st floor have very high ceilings... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear itdancer, Thank you very much for taking choosing us for your family vacation. We're very happy to hear that you all had a great time in our resort, and enjoyed the beautiful views, pools and of course, the beach! We truly appreciate all your kind comments and hope to have you back soon for another fantastic experience. Warm regards... More 

Dallas, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We were put here after our flight was cancelled so we just stayed 1 night. Rooms were ok and overlooked the ocean but this hotel really needed balconies to keep up with the others. Dinner buffet was good lots of choices.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear W2MORA, Thank you very much for sharing your feedback. We hope you had a good rest in our resort, and it's good to hear that you enjoyed the dinner buffet of our restaurant El Palmar. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

San Antonio, Texas, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The absolute best value for the price (I got 50% off using the Priceline "name your price" feature). I booked two rooms and had an overall great experience. The staff was very friendly and the hotel was very clean/nice. Great spa/fitness center as well. The only "complaint" would be that it was at the most southern part of Cancun's hotel... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Corey D, Thank you very much for choosing us for your Spring Break vacation. We're glad to hear that you had a good time in our resort and enjoyed serenity atmosphere of our location. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Florence, KY
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a great time!! We found the service to be wonderful and everyone to be kind and helpful. Since it was an "off peak" time we had one pool to ourselves at times!! It was beautiful. The chairs on the beach were perfect and the lounge chairs that overlooked the beach and the pool were perfect. We found the... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Momx3KY, Thank you very much for sharing your wonderful Westin experiences with us. We're happy to hear that you had a renewal vacation in our resort and enjoyed the attentive service of our people, beautiful beach and views and the culinary offer of our restaurants. Truly appreciate all your kind comments. We can't wait to have you back! Warm... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We went to Cancun for Memorial Day weekend. It was a quick trip, 2 days only :( but we had the most amazing time. We stayed at this property and everything was perfect! We booked the Royal Beach Club and it's totally worth it. Happy hour from 5-7pm, small bites and privet pool. But the best part of our trip... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear LuisDC, Thank you very much for choosing us for your Memorial Day getway. We're happy to hear that you had such a great time in our resort, and enjoyed the exclusive facilities of our Royal Beach Club and the kind service of our staff. Thanks for your kind words about Bernardo & Marco, they're amazing and we're happy to... More 

Senior Contributor
39 reviews 39 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The property was fair, and matched the Westin standards. All associates were lovely. I could feel that they were happy on what they were doing. The room was equipped with a heavenly bed and a heavenly shower, which were something I liked about the Westin. The bottled water was complimentary, and the hotel staff informed that we could ask as... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Travlerwhotraveling, Thank you very much for sharing your kind comments with us. We're happy to hear that you had a renewal time in our resort and truly appreciate your kind comments about the property and staff, specially about our Concierge Josue, we're very glad to hear that you enjoyed more of Cancun! We will be waiting for your next... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Ive travelled to several carribean destinations and I must say this resort ranks very high! The decor is beautiful, the staff helpful and friendly and the beach front property looks like something out of a travel brochure. A dreamcome true, I will definitely return.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Erick W, Thank you very much for taking the time to share your wonderful comments. We're happy to hear that you enjoyed a great time in our resort. Hope to welcome you back again soon for another memorable visit! Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Very good(5)
  • Happy Hour(5)
  • Friendly and helpful(5)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • First floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,781 photos of this hotel

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Room/suite (177)
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Hotel & grounds (264)
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View from room (94)
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Videos (16)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Pool/beach area (21)
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Hotel & grounds (37)
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Dining (8)
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Family/play areas (2)
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View from room (2)
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Business center/function rooms (3)
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Room/suite (12)
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Other (16)
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