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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,716 reviews from our community

Traveler rating
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    260
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    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Penang Island, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I've stayed at this Westin twice now. It's super clean, has a great spot on the beach and has super friendly staff. Their food is also suprisingly good for a large hotel. If you're flying in and out of Cancun this is hotel is in a real good location.

Was this review helpful? Yes 1
Edmonton, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I cannot tell you how impressed I am with the staff at this hotel! I had gone down to Mexico for bariatric surgery and knew that I wasn't going to be able to eat much of anything. ALL of the staff in the restaurants (inside and out) were amazing! Carlos Puc is the Manager of the restaurants and he was... More

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Puerto Vallarta, Mexico
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

WOW... right on the ocean with a great beach and wonderful ocean views. I admit that I was a little nervous about this hotel, because some of the reviews on Trip Advisor were negative. Those reviews are wrong. This is one of the best hotels I have every stayed at. When I arrived, the bellman was right there. I had... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Craig J, Thank you for sharing your fantasitc Westin experiences. We’re delighted to hear you've enjoyed your stays with us, and that our team has been able to WOW you. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you. Hope to welcome you back again soon! Warm... More

Cozumel, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Last week I traveled just one night to Cancun and stayed at the WESTIN. I am an Starwood Gold member so I do not know if the end result has anything to do with my experience. I arrived on my birthday and the girl at the reception noticed that on my I.D. Right away she congratulated me and was very... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Renruz540172, Thank you very much for choosing us to celebrate your Birthday. It's always a pleasure to receive our SPG members. We're so happy to hear you and your family enjoyed your stay and we truly appreciate you taking the time to recognize it. Your feedback gives us a wonderful chance to celebrate with our team members! When your... More

Duryea
1 review
5 of 5 stars Reviewed 1 week ago

We love this place, everyone there is so great. We wanted to upgrade our room and Hector was a doll, he got us the exact room we were looking for and he was great. The restaurant was great, the staff was very helpful, and Esmeralda, Bernardo, and Alan were very nice and very helpful, and the rest of the restaurant... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Daniel N, Thank you very much for taking the time to share your experience with us. We're so happy to hear that you enjoyed the upgrade and had such a fantastic time. We truly appreciate your kind comments about the staff, we all work with passion to give our guests a wonderful vacation. The next time you visit Cancun,... More

kansas city
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been staying at this since 1992 when it was the Conrad Hilton. I have seen an improvement in service after Westin took over. If you are looking for loud parties and drunks making noise in the hall do not go here. We go for anniversary every November. This year was like a family reunion (like many others) from... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear cancngw, Thank you for choosing us to celebrate your anniversary! We're glad to hear that you enjoyed our Royal Beach Club and had such a fantastic experience. Your feedback gives us a wonderful chance to celebrate with our team members! When your travels bring you back to Cancun, we look forward to welcoming you back our resort. Warm regards,... More

Texas
Top Contributor
98 reviews 98 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Had read the reviews from others that describe this as a "dated" property, but, it is actually indeed an older building that is obviously meticulously maintained. The architecture is very interesting. and it is fun to walk around. We are the type that like to walk around town, and this is the one down side for us. No close shopping,... More

Was this review helpful? Yes 3
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear docntx, Thank you very much for taking the time to share your experince with us. We're happy to hear that you had a relaxed vacation in our resort and enjoyed our beautiful beach and culinary offer. We appreciate your kind comments about the staff and the restaurants! Hope to welcome you back again soon for another memorable visit! Warm... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

we had to arrive in cancun at midnight and needed a hotel room for the evening before our timeshare was ready. We had to book two rooms because we were traveling with another couple. We asked the resort if they can make sure our rooms were close together because our friend has MS and we didn't want her walking too... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Slaterez, Thank you very much for sharing your Westin experience. We're happy to know that you and your friends had a renewal time with us and that our personal service exceeded your expectations, we truly appreciate your kind words about our staff and product, we all work with passion to offer our guests a fantastic vacation. The next time... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Even thought its been a couple of months since we stayed there. I have to say it was one of the most amazing hotel experiences we have ever had, and an adventure for sure! From the taxi cab ride, to the food, and the view from our balcony to the most amazing blue waters. This property has three of the... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Zach R, It's always a pleasure to receive our Starwood colleagues! We're so happy to hear that you had such a wonderful stay with us and that our team has been able to WOW you. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you. As well, thank... More

Peekskill, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this property from 11/2 -11/8/14. We had a balcony with an ocean view. We loved watching the sunrise as well as the moon on the ocean at night. The staff here were the friendliest of any hotel we have ever stayed at. Josue, our concierge, was extremely helpful in explaining all of the activity, restaurant and tour... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear rmsk1, Thank you for choosing us to celebrate your anniversary. We're thrilled to hear that you enjoyed the wonderful views of our rooms and our little present to celebrate the special occasion. As well, thanks for your comments about Josue, he's a great professional and we're happy to have him in our team. Hope to welcome you back again... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Ocean view room(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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