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The Westin Resort & Spa Cancun

#53 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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2,060 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
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Coldspring, Texas
5 of 5 stars Reviewed 2 days ago NEW

From the moment we got there the staff made us feel very welcome. They asked if we were there for a special occasion and we said yes. Then Alejandra Ortiz from Guest Service took us to our room. They had it all decorated for my birthday. Alejandra took care of us the whole time we were there. I have never... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear P D, Thank you very much for taking the time to share your experience. We're happy to hear that you had such an amazing time in our resort and enjoyed the attentive service of our staff. We all work with passion to give our guests a beautiful vacation and we're glad to know that we achieve this with you.... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a last minute getaway and I didn't have time to review hotels before I left. I was very happy with the Westin. We were warmly welcomed and made to feel at home he entire stay. Our room was in the Royal Beach Club area, which was awesome. Steps from the beach with our private patio to relax. The... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear lsob21, Thank you very much for choosing our hotel. We're very happy to hear that you had a great time at the Royal Beach Club and enjoyed the details for the celebration of your niece's birthday. Our aim is always to exceed our guests expectations, and we're so glad to know that we achieve this with you. Hope to... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay at Westin Resort & Spa. Very comfortable and relaxing as it is at the end of the beach and away from the constant traffic in the high usage areas. Very close to the airport but far enough away that the planes overhead don't bother you as you are on the beach.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Erik W, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a renewal vacation in our resort and enjoyed the peaceful atmosphere during your stay. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This is the perfect place if you want to just relax and do nothing. The room was gorgeous, the view was awesome. The staff at the pool bar were great. The housekeeping staff did a great job and were very friendly. The food was not very good so I would suggest going elsewhere for meals. The bus stop is convenient... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Smsp7, Thanks for taking the time to share your experience. It's good to hear that you had a relaxing getaway and enjoyed your guest room and beautiful views. As well, we appreciate your constructive comments about our Food & Beverages service, we apologize for the inconvenience during your breakfast. Hope the next time you visit Cancun give us the... More 

nederland
1 of 5 stars Reviewed 5 days ago NEW

2 straight nights of sweating...i called customer service, they sent tech..... it started cooling, Same thing happened the second night....sweat..damp....., AC kicked offf...they sent tech, that next morning, cooled ....., tech came out 3 straight times. the third time, the tech told me to not lower the controls , that was what was kicking off the ac...so i didnt, and... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear baktum, We're sorry to hear about your inconveniences and that the all the efforts of our team were not enough to satisfy your demands. As well, it is regretable to hear about your perceptions about our management and staff. While we take great pride in ensuring that our guests receive only the best from The Westin Resort & Spa... More 

Melbourne, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Absolutely love this hotel. The rooms are very spacious. Two queen beds with quality linen. Very comfortable to sleep in. Very clean. Plenty of thick fluffy towels, adequate supply of hot water. The staff are lovely. Very courteous and helpful. Checkin was a bit slow but very courteous. Now for my dining experiences. Arrecifes Restaurant, the food is to die... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Allie1948, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a good vacation and enjoyed the facilities and friendly service of our resort. As well, we truly appreciate your comments about El Palmar buffet, we will share you comments with our Chef and F&B department to identify... More 

Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was great, a little on the older side but the room was upgraded. Nice location. Restaurants were good and the drinks were always available from the bar. The bartenders loved supplying shots for us as well.

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Jen S, Thank you very much for sharing your comments with us. We're glad to hear that you had a renewal experience and enjoyed the food and drinks of our restaurants and bars. The next time you visit Cancun, we will be waiting for you at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This resort was a nice place and my youngest loved the kiddie pool. However, after dinner there was nothing to do! The hotel does not have anything going on and since it is located in the front of the hotel strip, it is not close to anything, and I did not feel safe getting on the bus to go to... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Travel W, Thanks for sharing your feedback. We regret to hear that your stay with us did not meet your expectations, and appreciate your constructive comments about activities and entertainment. As well, please accept our apologize for the inconvenience with the call to your room, the safety of our guests is a priority for us and we have security... More 

1 review
5 of 5 stars Reviewed 1 week ago

My experience was very nice, relaxing and comfortable, I enjoyed it at all. The staff was very kind and friendly. The buffet food at The Palmar was good and the service at Royal Beach Club was it too. For me was a great experience, I would like to stay more the next time.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear brenda o, Thank you very much for taking the time to share your comments. We're glad to know that you had a renewal experience and enjoyed the food at El Palmar and the attentive service of our people. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Sydney, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

If you travel alot and like to settle down for the night in luxury....well this is not the place for you. I tried westin elsewhere a few years ago and i was very disappointed then and nothing has changed. I dont like discrediting businesses but the below is my opinion. We were in cancun and we purchased the Royal Beach... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear RegK2014, Thanks for sharing your feedback. We regret to hear that your stay with us did not meet your expectations and apologize for the inconveniences you had with your guest room and service. We would like to inform you that we're already working in a deep renovation of our facilities to offer a better experience to our guests, starting... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Very good(5)
  • Happy Hour(5)
  • Friendly and helpful(5)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • First floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,825 photos of this hotel

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Pool/beach area (355)
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Room/suite (182)
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Bathroom (66)
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Hotel & grounds (268)
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View from room (96)
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Videos (16)
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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Pool/beach area (21)
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Hotel & grounds (37)
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Dining (8)
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Family/play areas (2)
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View from room (2)
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Business center/function rooms (3)
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Room/suite (12)
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Other (16)
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