We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Resort & Spa Cancun

#54 of 178 Hotels in Cancun
Certificate of Excellence
Hotel website
Hotel deals
Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Special Offer
Sunsational Savings
Book on
TripAdvisor
Trusted partner. We work directly with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Westin Resort & Spa Cancun
Professional photos View all
Browse nearby
The Westin Resort & Spa Cancun
Add Photo Write a Review

2,013 Reviews from our TripAdvisor Community

Traveler rating
    708
    735
    313
    153
    104
See reviews for
429
785
95
107
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2013)
  • Mar-May only
    (608)
  • Jun-Aug only
    (426)
  • Sep-Nov only
    (343)
  • Dec-Feb only
    (636)
All months
Chandler, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Nice hotel for families. Not far from the bus stop to downtown or 'party central', only 10.50 pesos each way. Staff was great. Guest relations rep Theresa was great, she had a birthday treat and a birthday 'cake' waiting for our daughter when we got to the room. David at the beach was an awesome waiter.

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great resort.... super friendly staff, beautiful beaches, nice swim pools, fast bar service. Minutes away from cancun's downtown and the International airport. The hotel room was really nice, with a beautiful ocean view.

Was this review helpful? Yes 1
San Antonio, Texas
2 of 5 stars Reviewed 3 days ago NEW

We pre-paid for a 7-day all inclusive deal and when we checked-in, the clerk was clueless. The all inclusive info paper said our wireless internet access was included but we were still charged per day. We were told that we will not get credit for the points on our SPG membership on this stay because we did not book directly... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Guills3, Thanks for sharing your feedback. We regret to hear that your stay with us did not meet your expectations, and apologize for the inconveniences during your check in process and the maintenance issues you encountered in your guestroom, nevertheless, it's important that you be aware that SPG points only applies for reservations booked through the SPG website, where... More 

Canton, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

There are nicer places in Cancun. And there are cheaper places as well. I think this property intersects perfectly where price and quality intersect. If you're looking for a fantastic beach experience them the Westin R&S Cancun can provide this. The entire outdoor area is designed to maximize views as well as access. Lenny of chairs. Plenty of umbrellas. From... More 

Was this review helpful? Yes
Calgary, Canada
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great property in a more quieter area of Cancun. The upgrade to the Royal Beach Club section of the massive property was well worth it as it has a it's own small private pool. The beach in the area was not as nice as the other hotels in Cancun but there were a lot less crowd here so it makes... More 

Was this review helpful? Yes
New Haven, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We have been going to Cancun for twenty-five years. We have stayed at many places, but are favorite hotel is the Westin. It was designed by the great Mexican architect, Ricardo Legorreta who also designed the original Cancun Camino Real. It is a wonderful example of Mexican Modernism. Every inch of the hotel is carefully designed to frame the views,... More 

Was this review helpful? Yes 1
Los Angeles
Level Contributor
103 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a 2 night stay here after a 5 night stay at the Westin Lagunamar. Amazingly enough this hotel blew the other one away. The reason this review gives 4 stars instead of 5 is primarily due to the property being old. The hotel is located on one end of the hotel zone, and is pretty much the first... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear sandyjb83, Thank you very much for choosing us to celebrate your birthday. We're happy to hear that you had a renewal time in our resort and enjoyed the exclusive facilities and services of the Royal Beach Club, the culinary offer and the warm service of the resort. We all work with passion to give our guests a memorable vacation,... More 

New York City, New York
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We chose The Westin Resort & Spa Cancun for a five night stay in May. We went into the trip with lowered expectations as the resort is older and didn't have some of the amenities of other properties we've stayed. I'm happy to report our expectations were exceeded in every way! Our room was on the top floor of the... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MzFluffydva, Thank you very much for taking the time to share your Westin experiences. We're happy to hear that your stay with us exceed your expectations, and that you enjoyed the exclusive facilities and services of the Royal Beach Club, beautiful views and delicious food. As well, it's great to know that you had a renewal treatment at the... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Celebrating my graduation from nursing school. The hotel overall was good and clean. Our room was on the first floor with a patio overlooking the ocean. Beautiful. The downside was that it was the first hotel in the hotel zone which meant for all entertainment we need to go downtown (us $1 on the bus)

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MzFluffydva, Thank you very much for choosing us for your celebration. We're glad to hear that you had a good time and enjoyed the beautiful views from your room, and truly appreciate your kind comments. Hope to have you back soon. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Horsham, United Kingdom
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

A big and all-providing space, this hotel is low rise, on the beach and overlooking the lagoon, away from the more intense development northwards. It is a short walk from the El Rey ruins, which give a good intro to the more extensive ones further west and south across the peninsular. The Arrecife restaurant is splendid with a varied menu.... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Cicer0ne, Thanks for sharing your feedback. We're glad to hear that you had a renewal time in our resort and enjoyed the views of the Caribbean and the beautiful Nichupté Lagoon, also the culinary offer of our restaurant Arrecifes. We truly appreciate your kind comments and hope to have you back soon! Warm regards from Cancun, Zasha Pérez Gallardo... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Very good(5)
  • Happy Hour(5)
  • Friendly and helpful(5)
  • Breakfast buffet(4)
  • Ocean view room(4)
  • First floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,804 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1284)
Viewed
View from room (96)
Viewed
Room/suite (181)
Viewed
Pool/beach area (352)
Viewed
Dining (78)
Viewed
Hotel & grounds (266)
Viewed
Bathroom (60)
Viewed
Family/play areas (3)
Viewed
1:33
Videos (16)
Viewed
Other (232)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (417)
Viewed
Amenities (71)
Viewed
Balcony Room Lagoon View (23)
Viewed
Balcony Room Ocean View (29)
Viewed
Beach (7)
Viewed
Deluxe Room Lagoon View (22)
Viewed
Deluxe Room Ocean View (19)
Viewed
Ground Floor Ocean View (23)
Viewed
Junior Suite (32)
Viewed
Parlor Suite (31)
Viewed
Pool (16)
Viewed
Restaurants and Bars (28)
Viewed
Royal Beach Club Ambassador Suite (32)
Viewed
Royal Beach Club Presidential Suite (22)
Viewed
Royal Beach Club Room With Balcony (16)
Viewed
The Hotel (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (103)
Viewed
Pool/beach area (21)
Viewed
Hotel & grounds (37)
Viewed
Dining (8)
Viewed
Family/play areas (2)
Viewed
View from room (2)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (12)
Viewed
Bathroom (2)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay