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All 174 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #52 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
iaminov Chicago, Illinois
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1,621 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Came to Rivera Maya for a scuba diving trip and decided to book a stay at Westin Royal Beach Club. Easy check- in, got upgraded to a room with fantastic view, pool, jacuzzi, other amenties is what I would expect from a Westin brand. I liked the beach, Club Lounge was good (both appetizers and drink selection) Location is not... More

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Orlando, Florida, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at the Westin for our anniversary for 5 days. The staff was very friendly and helpful, rooms were clean and had great views, and our trip was great. Concierge helped us book transportation and even sent champagne to our room! We highly recommend this hotel, what really stood out to us was the wonderful people that make the... More

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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

Just stayed at this resort with friends for 6 days and we had a fantastic time! The staff was super gracious and helpful. We particularly loved the service from the bartenders at the pool, especially Jorge, Angel, and Toledo. Lulu from the heavenly spa was great was well. Carmen from the information center where we booked an incredible trip to... More

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Chicago, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed yesterday NEW

Where do I begin? I will start by saying that I work for a 4 Diamond hotel and understand the ins and outs of hospitality. Upon check-in, my group and I requested rooms next to each other. We were advised that there not any available. That is understandable but what was not acceptable was the cold tone and poor attitude... More

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Oradea, Bihor, Romania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Me and my husband had a 5 days vacation at this resort. We enjoyed it! The staff was extremely nice and I think that's what made our stay really pleasant. Gloria Gomez, from the concierge desk was just amazing! She did her job in a very friendly manner and she helped us with everything we needed. We had an ocean... More

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Montreal, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went there with really high expectation and I have to say that the Westin Cancun met every one of them. Let me start with the warm welcome I receive from everyone, from the management, to the front desk as well as the all staff. The food and beverages are fantastic. Overall, this is my obvious choice to stay when... More

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Alexandroupoli, Greece
Top Contributor
195 reviews 195 reviews
53 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great hotel just at beachfront on the end and more quite beach road outside Cancun. really beautiful rooms with lots of space for complete family and very nicely decorated. marvellous pool and beach club complement the total. Very complete breakfast, international swell as Mexican, Just a smaal bus ride from busy cancun area for eating drinking and shopping

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Suwanee, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great time at the Westin. We stayed Royal Beach Club. We visited daily complimentary cocktail. The Mariel & Manvel is very friendly, always eager to please, and very helpful. We have such a great experience here that we plan to return.

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear gyeong a, We would like top thank you for your comments regarding your stay! We are pleased to know that you enjoy our Royal Beach Club service and thanks to your comment Mariel will receive a recognition from our management. We hope you will visit us again! Be well More

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Amazing resort with big spaces and friendly staff, beach clean but full of stones, swimming pool almost clean, the rooms are big and clean , only the floor is full of Sand every day... :( try the restaurant sea&stones, delicious... ++++++++

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear alessandro v Thank you for your comments regarding your stay. We are pleased to know that you enjoy your stay and the food in sea and stones. Thank you for your feedback regarding the sand in the rooms, we are verifying what happened. We hope you will visit Westin Cancun soon! Be well More

Senior Contributor
30 reviews 30 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in Cancun for a few weeks in February and March. I decided to sample some common hotel chains which were Marriott, Hyatt, and Starwood. I willl tell you the good, the bad, and the ugly. Good: Marriott Casa Magna (five nights) is truly magnific! The architecture is stunning. The lobby, hallways, and grounds were beautiful. The room is... More

Was this review helpful? Yes 4
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear 1HotNana Thank you for sharing your experience regarding your stay! We are pleased to know that you enjoy our Royal Beach Club service and you like the breakfast and that you received from our staff a good service. We apologize regarding the cleaning in your room, I sent your comments to our Housekeeping Manager and she is verifying the... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Ocean view room(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

1,587 photos of this hotel

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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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The Hotel (46)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#30 Spa Hotel in Cancun #31 Luxury Hotel in Cancun #38 Top resorts Hotel in Cancun #43 On the Beach Hotel in Cancun #53 Romantic Hotel in Cancun
Hotel Class
Number of rooms
379

Questions & Answers

Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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