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The Westin Resort & Spa Cancun

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,930 reviews from our community

Traveler rating
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    305
    148
    102
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (438)
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  • All months
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Austin, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great place !! The resort was kept clean well the beaches were lovely and maintained well and the concierge staff were extremely friendly. I wasn't a big fan of the Front desk reception staff they were too slow and not too friendly .I hated that we had to wait for more than an Hour to get in our room as... More 

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miami
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort is a gem. The customer service at this place far surpassed my expectations. I signed up for a massage and it was absolutely wonderful. I was really impressed with the Palmar Restaurant meal options which served their superfood menu, a healthy option while you are on vacation. The Westin focused highly on wellness, even offering shoes and clothes... More 

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Aurora, Colorado
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

You will find yourself in a new Paradise. This resort is one of the best I have stayed at. The location is awesome for walking to surrounding clubs and shopping. They have a huge swimming pool with an awesome swim up bar. Look for Manual. He IS the best. Great place for a family with Kids. If you visit his... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here 3 nights to end our 10 day stay in Cancun in celebration of our 10 year wedding anniversary. The first 7 days were spent at our revered all inclusive that we have been to the past 3 years at. We did not do the all inclusive aspect at Westin, but thoroughly enjoyed ourselves. I... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear ChocolateCowgirl, Thank you very much for choosing us to celebrate your Wedding Anniversary. We're happy to hear that, despite the drawbacks during your check in, you enjoyed a wonderful stay and enjoyed the beautiful beach, the friendly service of our people and the culinary offer of our restaurants. The next time you visit Cancun, will be a pleasure to... More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from a 5 day trip here. I must say, I did my research before I booked and was so pleased to have done so. The Royal Beach Club was mentioned numerous times so that's what we booked and am so happy that we did so!! The service there is amazing. Our room was on the first floor right... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear inosin1, Thank you very much for choosing us for your vacation in Cancun. We're glad to hear that you had a renewal time with us and enjoyed the exclusive services of our Royal Beach Club. We truly appreciate all your kind comments, and the next time you visit our beautiful city, we hope to have you back at The... More 

Salem, Oregon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

My wife and I spend Spring break 2015 at the Westin Spa and Resort. We were so pleased at the level of service we received from everybody from the concierge Theresa to the breakfast staff, but we were blown away by the service we received from David Dzid at poolside. Everyday David went out of his way to make sure... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Tim R, Thank you very much for taking the time to share your experience with us. We're happy to hear that you had a renewal getaway in our resort and enjoyed our culinary offer and friendly service of our people, we truly appreciate your words about David, he is a great professional and we're happy to have him in... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just returned to the UK after 9 nights in the RBC. I've travelled the world & stayed in innumerable 5* hotels etc.... However, this hotel & specifically the service is second to none. I'm a very hard to please customer but every single member of the staff went above & beyond all expectations. To name a few: Marco and... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Suvis1, Thank you very much for sharing your wonderful Westin experiences with us. We're happy to hear that you had a renewal vacation with us and that our team has been able to WOW you. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you. Hope to welcome... More 

Scottsdale, Arizona
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In November, I booked two rooms here at the Westin Cancun Resort & Spa for five nights the last weekend of January, 2015. I applied 5 suite night rewards to one of the rooms. In my request, I asked that if I was upgraded to the suite, I would like the second room to be a connecting room. If the... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear David S, Thanks for taking the time to share your feedback. We're so sorry to hear about your experience, at Westin Cancun we strive to settle our guest's problems efficiently and satisfactorily; we are deeply sorry that we could not respond adequately on this occasion. Hope that the rest of your stay was enjoyable and you found our staff... More 

Batavia, Il
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was located on the quiet end of Cancun..south end. Great section of beach. Hotel staff did a great job. I stayed with my daughter in the Royal Beach Club and we enjoyed the included breakfast and happy hour each day. Thank for the great service Marco! Would stay here again in a minute. Not a 5 star resort but... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MJG07, Thank you very much for taking the time to share your experience with us. We're glad to hear that you and your daughter had such a beautiful experience with us and took advantage of the exclusive services and amenities of our Royal Beach Club, as well, we truly appreciate your kind comments about the staff, we all work... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am surprised at some of the negative reviews as my husband and I had an amazing time at the Westin Cancun Resort and Spa and just returned 3 days ago. We have been to Cancun Resorts previously (Dreams and Lagunamar) but thought this beautiful area of the beach with amazing balcony views from the Royal Beach Club was the... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Patricia A, Thank you very much for taking the time to share your experience with us. We're so happy to hear that all the family had a great time and enjoyed the beautiful views to the beach, the exclusive services of our Royal Beach Club and of course, the culinary offer and friendly service of our people. Your feedback... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Hotel zone(12)
  • Royal Beach club(10)
  • Happy Hour(5)
  • Very good(5)
  • Friendly and helpful(5)
  • First floor(4)
  • Breakfast buffet(4)
  • Ocean view room(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

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