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All 172 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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72%
Ranked #51 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 4 days ago
Kate F San Francisco, California, United States
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1,595 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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Peninsula
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

We stayed in a Deluxe Ocean View room. I recommend staying on the first floor as you can walk right out your room onto the beach. The room was beautiful with a large comfortable king bed and a very roomy bathroom! The room was not very clean, nor was it any cleaner in the following days. The first time I... More

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San Francisco, California, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We checked into this resort for one night at the beginning of our vacation and three nights at the end. If you're expecting a typical Westin, this hotel may not meet your expectations -- it's a bit more shabby (sloppy painting, orange water came out the tap in the bathtub, outdated decor) but still a great place to stay --... More

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Brussels, Belgium
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 2 weeks in this great resort. Had a nice / large room with view on the lagoon and ocean. Pools are perhaps on the small site, but that is about the only remark I could make. Very good restaurants and nice bars. Super friendly and helpful staff, as well in the outlets as for the concierge staff, the room... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Chris H We appreciate your comments regarding your stay, we are pleased that you have a relax your stay! We are glad that you enjoyed our restaurants and you our staff assisted you during your stay. We hope when your plans bring you back to Cancun stay with us again! Be well More

san francisco
Contributor
20 reviews 20 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We only stayed one night here because we wanted to be close to the airport for an early flight. I had also heard there was good snorkeling near by so we came early. I booked a club room with points so I can't speak to the price-Free. the club room was great, a tremendous ocean view and spacious veranda and... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Thank you for your preference at Westin Cancun! We appreciate your comments regarding your stay at Westin Cancun! We are pleased to know that you enjoy your stay in our Royal Beach Club. We apologized for the misunderstood regarding the Royal Beach Club, we give our guests that stay in Royal Beach Club a check in zeros to sign to... More

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our first trip to Cancun and could not have pick'd a nice place to stay. We booked at the Royal Beach Club part. Rooms are nice inside with the heavenly bed bonus. Staff are friendly and helpful. We have "Mariel" as our server who took care of us on days of our stay during 5-7pm happy hour. And the morning... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We are pleased to know that you enjoy your stay in our Royal Beach Club! Our guests well being is very important for us and we are happy to know that you sleep well in our Heavenly Bed. We appreciate your comments regarding Mariel, she will receive a recognition from our Management for her excellent service. We hope... More

Fresno, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice resort overall. A slight downside for this resort is its location. It is one of the first resorts coming from the airport (good) but it is a bit of a long bus or taxi ride to the city area with all the restaurants and shops. The food options at the hotel are good, so if your goal... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We would like to thank you for your preference at Westin Cancun! Our main goal id our guest satisfaction and we are pleased to know that you enjoyed your stay! We are pleased to know that you enjoyed your stay and we hope that you will visit us again! Be well More

Pompton Plains, New Jersey
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful trip to Cancun. The Westin is beautiful and well maintained with great beaches and pools. It's away from the "Spring Break" atmosphere of downtown, yet minutes away but the bus that stops right in front of the hotel. There are so many adventures nearby including swimming with dolphins, ferries to Isla Mujeres, parasailing and the fun... More

Was this review helpful? Yes 3
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for your preference at Westin Cancun, we appreciate your comments regarding your stay! We are pleased to know that you enjoyed your time in Westin Cancun! Be well More

Los Angeles, California
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We traveled to Cancun this past week and as you would expect from a Westin, it was consistent as they usually are and the service was very good. Everyone was friendly and I would recommend it to my friends if they should want to travel to Cancun. The only thing I would say is since they have the new Westin... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

We would like to thank you for sharing your experience during your stay at Westin Cancun! We are glad that you enjoy your stay! Also we thank you for your feedback regarding our Concierge department, we sent your comments to our Concierge Manager and he is taking actions to avoid the occurrence. Be well More

Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Lets just say this was not a typical Starwood, or Westin hotel and resort!!! The customer service was horrible!!! We got to the hotel at noon, and we were told we could not check in until 3. We totally understood, so went to go get lunch, and then were going to lay by the pool or beach. We were then... More

Was this review helpful? Yes 2
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest, We would like to thank you for your feedback regarding your stay! we apologize for the inconvenience you experience during your stay. We share your comments with our departments heads in order to avoid the occurrence. We hope when your plans bring you back to Cancun you give us again the opportunity Be well More

Mexico City, Mexico
Top Contributor
74 reviews 74 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is comfortable and the property is well keep it to have a nice vacation experience, the sea is nice and if you like to snorkel you can see something swimming 10 minutes from the shore, the rooms are good size for two people plus one or two babies…but for more you may need extra space, the hotel gives... More

Was this review helpful? Yes 1
The_Westin-Cancun, Gerente at The Westin Resort & Spa Cancun, responded to this review

Dear Guest Thank you for sharing your experience in your stay at Westin Cancun! We are very pleased to know that you enjoy your stay and we hope you will visit us again! Be well More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • First floor(4)
  • Ocean view room(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Amenities (71)
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Balcony Room Lagoon View (23)
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Balcony Room Ocean View (29)
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Beach (7)
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Deluxe Room Lagoon View (22)
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Deluxe Room Ocean View (19)
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Ground Floor Ocean View (23)
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Junior Suite (32)
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Parlor Suite (31)
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Pool (16)
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Restaurants and Bars (28)
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Royal Beach Club Ambassador Suite (32)
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Royal Beach Club Presidential Suite (22)
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Royal Beach Club Room With Balcony (16)
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The Hotel (46)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#29 Spa Hotel in Cancun #31 Luxury Hotel in Cancun #36 Top resorts Hotel in Cancun #41 On the Beach Hotel in Cancun #51 Business Hotel in Cancun #54 Romantic Hotel in Cancun
Hotel Class
Number of rooms
379

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