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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,682 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for 6 nights at the royal beach club. Our room overlooked the ocean which was quite loud when the sea was choppy. We were here in March and overlooked the lagoon which was much quieter. We have two children ages 2 and 5. We loved hanging out at the beach and the pool everyday, it was just... More

Was this review helpful? Yes
Toms River, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We spent the week here and my only issue was the wifi in the room but that did not take anything away from the service from the time we arrived to the time we left. From the manager to the housekeeping staff I have nothing but good things to say.

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Jeffrey L, Thanks for sharing your kind comments with us. We're glad to hear that you had a good time in our resort, and truly apologize for the inconveniences with the internet, it was an external issue, but is fixed now. The next time you visit Cancun hope you give us the opportunity to have you back with us.... More

Troon, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff at this hotel are without doubt the best we have ever experienced. Nothing is too much trouble and they cater for your every whim. Marco & David, the breakfast staff at the Royal Beach Club are fabulous. This hotel is situated at the south end of the hotel zone - an ideal location, as it can be a... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MarggieMay, Thank you for sharing your amazing feedback! We are happy to hear that you had such a great time with us and enjoyed our personal service. We all work with passion to give our guests a wonderful experience. When your travels bring you back to Cancun, we look forward to welcoming you back to our resort. Warm regards,... More

New York, NY
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Just got back from our honeymoon. 8 nights at this Westin. We upgraded to the Royal Beach Club. The room was really nice. Our balcony faced the ocean. I loved waking up to the sound of waves and the sunshine every morning. The room was clean and well maintained. The only issue we had was the sheets and pillows getting... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear blindfurey, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a renewal time in our resort and enjoyed the exclusive facilities and services of the Royal Beach Club. We appreciate all your kind words about the resort, food and staff. We can’t wait to welcome you back... More

McKinney, Texas, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

We up graded to the Royal Beach Club. It was well worth the money. The rooms are nice and cold, the bed was awesome. The staff was amazing. Food was excellent. We have been at a few other resorts in Cancun and Playa Del Carmen and The Westin was the best ever. A special thanks to Mariela. She was the... More

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

For a Business Class hotel, you would think you could have reliable internet. Not a chance. I've stayed here numerous times and the only place the internet occasionally works is in the lobby. If you are on an international business trip like me, you need internet. I have asked for help from management and no one was able to fix... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Keith M, Thank you for taking the time to share your comments with us. We apologize for the inconveniences with our Wifi, is not a regular situation, we had problems with the server for several days. We would like to be able to fix this immediately, but it was a situation external to us. We appreciate your understanding and... More

Wichita, Kansas
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

My husband and I chose this hotel because of the reviews reflecting how lovely the people are and for the recognition of SPG status. From the time I made the reservation--and shortly thereafter received a welcoming email with transportation and contact information if there was anything else I needed prior to going--all the way through our arrival, our 7 day/night... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear d s, Thank you for sharing your fantasitc Westin experiences. I’m delighted to hear you've enjoyed your stays with us, and that our team has been able to WOW you. Our aim is to always exceed our guest's expectations, and make you feel, as you said, "kings and queens". Thank you so much for all your kind comments. Hope... More

Philadelphia, Pennsylvania
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Resort and Spa in Cancun for a week to celebrate our 5 year anniversary. The hotel is in an excellent location, at the very south end of the hotel zone. There are beautiful views in three directions, and to the north you can see the hotel zone arcing into the horizon. From what we could... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear ScottnKatherine, Thank you very much for choosing us to celebrate your anniversary. We're happy to hear that you had such a romantic and relaxing getaway with us, and truly appreciate you taking the time to recognize it. Thanks for your wonderful comments about the staff, we all work with passion to give our guests a beautiful experience. Hope to... More

Houston, Texas
Top Contributor
80 reviews 80 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The only thing bad here I that the whole place needs a big updating. The rooms vary, so if you don't like the one they give you ask for another, until you get what you want. Stay away from first floor even if they upgrade you. The concierge Alejandra is charming and extremely dedicated and helpful, take advantage if her... More

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear TXJeffro, Thanks for taking the time to share your experience with us. We appreciate your comments about your stay in our resort, we're already working on remodeling our facilities to offer our guests a better product, we already have some remodeled floors hope you can enjoy one of this rooms during your next visit. As well, thanks your kind... More

Melbourne
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Second time staying at this hotel - in the Royal Beach Club, and I still love it. Big rooms, great balcony, really good breakfast. We didn't go all-inclusive and kind of think we should have as we didn't leave the resort for 5 days. Actually technically we did - we did the timeshare tour at the sister site up the... More

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Shar_Melbourne, Thank you very much for sharing your Westin experience. We are happy to be your hotel of choice when you visit Cancun and a perfect location to enjoy a relaxing vacation. We appreciate your kind comments about the Royal Beach Club, the food and our staff, our aim is always to bring our guests an exceptional service. We... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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