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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Best prices for: 1 room 1 guest
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,792 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port Jefferson, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The setting of this resort is ideal. It feels like a spacious resort property even though it is located on the hotel strip in Cancun. Both sides of the hotel face beautiful water views, so most rooms will have an attractive view. Both sides of the hotel also feature pools with an ample number of lounge chairs, which makes finding... More 

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GA
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here as part of a sales conference for my company. If I had booked it for a vacation, I would have been very disappointed. This does not "feel" like a Westin property. Instead, it feels like an old hotel past its prime, where the owners are milking it via conventions while trying to sell it. First, the positives... More 

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Westminster, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

My mom and I just returned from a great week in Cancun. Josue was there everyday to answer all of our questions, help us navigate pricing on food, drinks, and excursions, and was a friendly smile greeting us each time we passed through the lobby. Our waiter, Kevin, had many entertaining stories to share and was quick to fill our... More 

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Calgary, Canada
Top Contributor
86 reviews 86 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Came here for a conference, was initially excited because it was a Westin and I have been a Starwood platinum for years and I am quite familiar with the Westin product. Unfortunately everything from check in to check out dealing with the front desk was a constant negotiation which I never walked away from feeling on the winning end. The... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ronton37, Thanks for sharing your feedback with us. We're sorry to hear about this communication issues at Front Desk, and the about the information of your All Inclusive package. Consistency of service is something that we strive to maintain with our guests and we are deeply sorry that we could not respond adequately on this occasion. Nevertheless, it is... More 

Brooklyn, New York
1 review
1 of 5 stars Reviewed 5 days ago NEW

We checked out this hotel through Tripadvisor for one night in February. We asked Tripadvisor for rates and clicked through to Hotels.com without realizing that the dates had been changed to ONE WEEK in March. We had already paid for the room (our fault ultimately..I know…but an honest mistake). I called Hotels.com to rebook, but they could not give me... More 

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The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear 53suz, Thanks for taking the time to share your feedback with us. We're sorry to hear about this problem with your reservation, nevertheless, having booked through a third party, our actions may be limited, since no reservation was made directly with the hotel. We will send you a DM contact and we will do our best to help you.... More 

Twin Cities, Minnesota
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not the type of resort we usually stay at but this time we were looking for a 4-day, long weekend resort that was inexpensive and just a chance to be on the beach in the sun in Cancun. We booked the Westin Resort & Spa in a Delta Vacations Package deal that included airfare, hotel & transfers for... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear CircleofFriends, Thanks for choosing us for your vacation in Cancun. We're glad to hear that our resort meet your expectations and you had a renewal time with us, enjoyed our friendly service and beautiful beach. Your feedback gives us a wonderful chance to celebrate with our team members! When your travels bring you back to our beautiful destination, we... More 

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night here after being at another resort in Cancun. We chose it because of the Westin name, but clearly this has not been a Westin property very long. Or if it has, there is so much that needs improvement. The staff was kind and helpful and the pool/beach and bar areas were great. HOWEVER, in the morning... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear AVolk, Thanks for taking the time to share your experience with us. We're sorry to hear that your stay in our resort did not meet your expectations. It's important to inform you that we do have rooms with balcony and terrace available, specially at the Royal Beach Club, with lagoon and / or ocean view. It is regrettable to... More 

Panama City, Panama
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful hotel, with big areas, nice pool área and attentive service. My main comment would be that it is away from everything. It's literally the last hotel. The advantage is that it's near the airport. Overall, it's okay. There's an ATM on the lobby that's ancient. Overall, good experience but if you want a more active atmosphere and a place... More 

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The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ina D, Thank you very much for taking the time to share your experience with us. It's good to hear that you had a good vacation in our resort and enjoyed the outdoor areas and friendly staff. The next time you visit Cancun, we hope to have you back at The Westin. Best regards, Zasha Pérez Gallardo SM Manager More 

San Jose, California
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Westin is a medium sized hotel if you compare to other hotel on the hotel zone area, but it has everything right going for it as far as my stay was concerned. We stayed on the 6th floor ocean vie room for 4 nights and the room was really nice. The rooms on the 6 floor have a balcony which... More 

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The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Yatin U, Thank you very much for taking the time to share your kind comments with us. We're happy to hear that you had such a renewal time and enjoyed a beautiful view from your guest room. As well, we appreciate your words about our culinary offer, we're glad you enjoyed it! The next time you visit Cancun, we... More 

Washington, D.C.
Contributor
18 reviews 18 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for one night on New Year's Day. As a Lifetime Platinum/100 nighter, etc. I must say there is so much that this property needs. To be fair, it is an older property that just has not kept up with needed renovations or upgrades. If it wasn't for the staff, I would have been really miserable. Upon arrival,... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear MaxTraveller, We appreciate the time you took to write this review of your vacation in Cancun. Sorry to hear that your stay with us did not meet your expectations, but we would like to inform you that we're already working in renovations to refresh our property and offer a better product to our guests. Hope that all other aspects... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Spring Break(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#31 Luxury Hotel in Cancun
#32 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
#53 Romantic Hotel in Cancun

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