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All 174 Cancun hotels

The Westin Resort & Spa Cancun

4.0 of 5 Resort   |   Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #52 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
Jdupas Freeport, New York, USA
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1,632 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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English first
Freeport, New York, USA
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Upon arriving at the Westin, my boyfriend and I were informed that we had not booked the all inclusive rate and would be charged 75$ per person per day for all inclusive. We decided to think about it and after talking to Josue our concierge, we decided that we would only do an all inclusive for one day. He gave... More

Was this review helpful? Yes 1
MEXICO
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There are great things that this hotel can offer, the ones that i consider the best are: 1. Just a few minutes (10-15 min) from Cancun airport, one of the closest in Cancun hotel area (Transfers to Rivera usually take 35min, atractions like Xcaret are on the Rivera Maya). 2. Since it has views and pools facing the Lagoon and... More

Was this review helpful? Yes 2
The_Westin-Cancun, Director de Relaciones con Clientes at The Westin Resort & Spa Cancun, responded to this review

Dear Ana0610 First we would like to thank you for our preference at Westin Cancun and for sharing your experience regarding your stay. We are pleased to know that you enjoy your stay! We hope your plans bring you back to Cancun soon! Be well More

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is our second time around at this place. We stayed for 7 nights. Quick Rundown: Pros: 1. Quiet, if that's what you are into 2. Quick to get around from room, beach, Reef, restaurants and spas 3. Service with more than just a smile. They remember you all the time. 4. 10 minutes from airport 5. The food is... More

Was this review helpful? Yes 2
The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Aroundad Thank you for sharing your experience in Westin Cancun!we are pleased to know that you enjoy your stay. Thank you for your feedback regarding our internet our IT department is improving the WIFI in our lobby. We hope when our plans bring you back to Cancun you will stay with us again. Be well More

Dallas, Texas
Top Contributor
123 reviews 123 reviews
45 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

Ive stayed here because I had to extend my stay and my previous hotel was fully booked. This hotel is far far south and has nothing close by it, but there are a few things that made it special. 1. Property, located far south gives it that sense of privacy and having an -almost- private lagoon on the orther side... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Alex V Thank you for your preference at Westin Cancun! We are pleased to know that your stay and thank forfor our feedback regarding the service I will verify what happen. We look forward for your next visit! Be well More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is very nice. We stayed in the Royal Beach Club section and I loved it. I liked the fact that we were in a different and exclusive section in the hotel. Made me feel special. We even had our own pool. Service was excellent. The staff was always friendly and polite. I have no complaints there. Cleanliness was great.... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Kittykat90745 We would like to thank you for your preference at Westin Cancun! We are please to know that you enjoy your stay specially our Royal Beach Club. We look forward for your next visit. Be well More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed here for my two last nights in Cancun. I had already spent 7 days at the Emporio. This hotel is really old. I stayed in the first floor in a room with two queen beds and a porch. There is no way I'll class this property as anything beyond a 2 star. An Econolodge bedroom is probably nicer. The... More

Was this review helpful? Yes 2
The_Westin-Cancun, Director de Relaciones con Clientes at The Westin Resort & Spa Cancun, responded to this review

Dear BAngelU U First we would like to apologize regarding the incidents during your stay. Thank you for your feedback, I share your comments with our departments heads and an action plan was made to avoid the occurrence. We hope you respond our direct message in order for detail information. Be well More

Napa, CA
2 reviews
4 of 5 stars Reviewed 1 week ago

We spent 5 nights here, checking in on 8-15 and out on 8-20-2014. Weather was hot and humid as expected but beers at the pool bar were icy cold and our room's air conditioning worked extememely well. Our room was plenty large enough for the two of us with King Sized Heavenly bed, the bath was clean and well stocked... More

Was this review helpful? Yes 1
The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Patrick L First we would like to thank you for your preference at Westin Cancun! We are please to know that you sleep well in our Heavenly Bed and you enjoy your stay- Thank you for your feedback regarding our housekeeping department, I share your comment with our Housekeeper and will verify what happen. Thank you for sharing your... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came to Rivera Maya for a scuba diving trip and decided to book a stay at Westin Royal Beach Club. Easy check- in, got upgraded to a room with fantastic view, pool, jacuzzi, other amenties is what I would expect from a Westin brand. I liked the beach, Club Lounge was good (both appetizers and drink selection) Location is not... More

Was this review helpful? Yes 3
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Iaminov We would like to thank you for sharing your experience in Westin Cancun! We are please to know that you enjoy the pool, the ocean and our Royal Beach. Thanks to your comment Ameyalli will receive from our Management a recognition for her service. Be well More

Orlando, Florida, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Westin for our anniversary for 5 days. The staff was very friendly and helpful, rooms were clean and had great views, and our trip was great. Concierge helped us book transportation and even sent champagne to our room! We highly recommend this hotel, what really stood out to us was the wonderful people that make the... More

Was this review helpful? Yes 2
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Kay D Thank you very much for your preference at Westin Cancun to celebrate your anniversary! we are please to know you enjoy your stay. We hoe when you plans bring you back to Cancun you will stay again with us. Be well More

Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just stayed at this resort with friends for 6 days and we had a fantastic time! The staff was super gracious and helpful. We particularly loved the service from the bartenders at the pool, especially Jorge, Angel, and Toledo. Lulu from the heavenly spa was great was well. Carmen from the information center where we booked an incredible trip to... More

Was this review helpful? Yes 3
The_Westin-Cancun, Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Perel G Thank you for your preference at Westin Cancun! We are please to know that you enjoy your stay and you received from Jorge, Angel, Toledo and Lulu an excellent service they will received a recognition for that. We will send you comment regarding Carmen to her agency. We hope you will visit us again very soon. Be... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Beach (7)
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Junior Suite (32)
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Royal Beach Club Ambassador Suite (32)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#30 Spa Hotel in Cancun #31 Luxury Hotel in Cancun #38 Top resorts Hotel in Cancun #43 On the Beach Hotel in Cancun #52 Business Hotel in Cancun #53 Romantic Hotel in Cancun
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Number of rooms
379

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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