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The Westin Resort & Spa Cancun

4.0 of 5 Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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The Westin Resort & Spa Cancun
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The Westin Resort & Spa Cancun
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1,850 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio
Contributor
15 reviews 15 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 5 nights here and thoroughly enjoyed every minute. We met up with friends from Maryland and we each bought the all-inclusive package. Our only complaint about this was that it does not include top shelf liquor or American beer. This was not written anywhere nor disclosed to us when we called, looked online, or even when we checked... More 

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Grayson, Kentucky
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel. Very nice staff. Very accomodating. Excellent beach area. Loved this hotel. Check I'm was smooth and easy. Pool bar staff were very friendly. Try the chicken wings! Would definitely recommend this hotel!

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear sheilabrammell, Thank you very much for sharing your feedback with us. We're glad to hear that you enjoyed a great time and found our staff helpful and attentive, we truly appreciate your kind comments and we're looking forward to have you back. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had a wonderful stay at the Westin Royal Beach Club and it helped make our holiday in Cancun very special and memorable. Firstly, the location is fantastic if you are looking for a quiet and relaxing holiday on a beautiful beach. The waves just outside the Westin can get a bit rough sometimes but then we just took a... More 

Was this review helpful? Yes 2
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Luiza J, Thank you very much for sharing your wonderful Westin experience. We're happy to hear that you had a renewal getaway with us and enjoyed the exclusive facilities of our Royal Beach Club, as well, it's great to know that you took a little time to explore the beauties of our region. The next time you visit Cancun,... More 

summit
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Our time here was cut short with an ocean injury . I was seriously injured in the surf when returning from swimming and body surfing. There were yellow flags up, I'm an experienced ocean swimmer and there was a lifeguard on duty. I have serious doubts about the qualifications of the lifeguards there. Although i was obviously injured, holding my... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear pachaderm, Thanks for taking the time to share your comments. Sorry to hear about the incident in the ocean, we hope you feel better now and we truly appreciate your constructive comments, for sure this will help us to improve the training of our staff. As well, it's good to hear that, despite the drawbacks, you had a good... More 

San Diego, CA, USA
Top Contributor
73 reviews 73 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I chose this hotel because we needed to stay somewhere close to the airport for one night before traveling across the Yucatan Peninsula. For that, it was adequate, and apparently a good choice as there were a lot of airline employees staying there. However, as many other posters have written, it is not of the quality you'd expect for Westin.... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear JoniSD, Thank you for your feedback. We're sorry to hear that your stay with us did not meet your expectations. We apologize for the inconveniences that you experienced during your stay. We strive to settle our guests problems efficiently and satisfactorily; we are deeply sorry that we could not respond adequately on this occasion. As well, we would like... More 

Perth, Australia
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent 3 nights here and didnt want to leave! Absolutly beautiful! The beachfront view and set up is to die for. Staff are lovely. Tip only ten minute massages out on the beachfront. Pools facing the the lagoon and catching the later sun on the other side. Buffet breakfest not too expensive app $15usd each. Good location pretty close... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Alana r, Thanks for taking the time to share your feedback. We're glad to hear that you had a beautiful getaway with us, as well, we appreciate your constructive comments that will help us to improve in the future. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Cedar Springs
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel on Priceline, got a killer deal. Our last night in Mexico and it was all I expected and more. The room was huge as was the excellent bed. Located on a gorgeous beach on the southern end of the strand, very quiet, relaxing stay. I would choose this hotel again.

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear kmjohn, Thank you very much for your kind comments. We're glad to hear that our resort exceed your expectations and that you enjoyed a good time with us. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

Provo, Utah
Top Contributor
67 reviews 67 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent five nights here as an SPG point redemption over President's Day weekend and I just finished reading the most recent reviews with great interest. As my summary, if you go expecting a dated american-style hotel right on the beach you won't be disappointed. =) The concensus seems to be that people familiar with Starwood are extremely disappointed, and... More 

Was this review helpful? Yes 1
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Panu P, Thank you for taking the time to share your experience with us. We're sorry to hear that your stay with us did not meet your expectations, nevertheless, we would like to inform you that we're already working in a deep renovation of our facilities, hope you can enjoy this the next time you visit Cancun. Hope that... More 

Poland
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I really recommend that place, rooms are clean, stuff very nice and hard working. Place is not crowded which is great! We had all inclusive option which is worth to take only if you are not planning to have many trips around. Rooms was cleaned every day, we had great view on the beach. You need to pay extra for... More 

Was this review helpful? Yes
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear DorotaMmmmm, Thank you very much for sharing your fantastic review. We're happy to hear that you enjoyed your time with us and took advantage of our All Inclusive package! As well, appreciate your kind comments about the culinary offer and dedicated staff. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

NY
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

01/14/15 until 02/04/15; this will be my third review of this wonderful Resort. I never mentioned before how accommodating this hotel is for my husband. He is disabled with a balance problem and cannot walk more than a step or two without help. The Beverly Hillbillies arriving in Hollywood come to mind when we travel, with the walker, an electric... More 

Was this review helpful? Yes 3
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Hei1980, Thanks for sharing your comments with us. It was, undoubtedly, a very sad event for all of us. Our staff receives continuous training on rescue and emergency maneuvers for the safety of our guests, unfortunately these terrible events happen occasionally and fulminant attacks are impossible to prevent. We appreciate you take a moment to recognize the work of... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Hotel zone(14)
  • Royal Beach club(12)
  • Happy Hour(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Ocean view room(4)
  • First floor(4)
  • Breakfast buffet(4)
  • Bus rides(3)

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#30 Spa Hotel in Cancun
#31 Luxury Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun

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