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Hyatt Ziva Cancun

5.0 of 5 Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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Hyatt Ziva Cancun
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3,757 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Ziva Cancun
See the most recent reviews
south of Boston, MA
Contributor
18 reviews 18 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 30, 2014

Dates of visit: April 21- 29, 2014 As sadly as this is to see such a fantastic establishment as Dreams Cancun shutting its doors, I find it imperative to write a review literally moments after returning in from my flight home to share the reasons why we have returned to dreams and hopefully it will help the future of the... More 

Was this review helpful? Yes 6
Medway, Massachusetts
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2014

Dreams, Cancun is a great location over looking the ocean. Such a great place to wake up each day! What made it all the better vacation was the truly amazing staff. From the servers, entertainers, Explorer Club staff, cleaning and maintenance staff-each and every one was genuinely kind, happy and seemed intent on making our vacation one to remember. What... More 

Was this review helpful? Yes 2
Voorhees, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2014

We spent 5 unforgettable days.Very relaxing!!!! We had a room facing the ocean and the dolphin's pool. Our girls had so much fun.the kids explorer club 's staff (Adriana,Felisa)was professionnal.The entertainment team(Minny me, Felix,Louis....) diid a excellent job,day and night . We thank all the employees who are workiing very hard. Wish them all the luck they deserve.

Was this review helpful? Yes 1
Gurgaon, Haryana, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 25, 2014

spent five days at this resort with a room facing the sea and the pool having dolphins. the dolphins were a very good treat and the beach had a very clear white sand. probably the best place to relax, and to have all meals, drinks and snacks on the house, added some new culinaries to the taste.

Was this review helpful? Yes 1
DreamsEconcierge, Sales & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dear Prabodh G, Thank you so much for taking the time to write this review of Dreams Cancun. We look forward to your return to our resorts and to having the privilege of being of service to you again soon. Best regards, Guillermo Graziano Social Media Coordinator econcierge.drecu@dreamsresorts.com Dreams Cancun Resort & Spa More 

Fort McMurray, Canada
1 review
5 of 5 stars Reviewed April 24, 2014

This was our first trip ever away and with all hands down it was worth ever penny !! Our room over looked the ocean and at night it was amazing ! It was spotless and clean everywhere we looked there was always staff cleaning . From the moment we arrive from the bell boys outside to the staff at the... More 

Was this review helpful? Yes
DreamsEconcierge, Sales & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dear Greeneyes732014, It is an honor for us to read that our hotel is your preferred place to be! Thank you very much for this big compliment and appreciation in the name of all Dreams Cancun. We look forward to welcoming you back to Dreams resorts. Sincerely, Guillermo Graziano Sales & Social Media Coordinator econcierge.drecu@dreamsresorts.com Dreams Cancun Resort & Spa More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed April 22, 2014

This was an amazing vacation thanks to all the employees, amazing food and service! I ordered room service at three in the morning and it took less than an hour to arrive. All of the employees here are very hard working and they are not just giving up because the hotel is closing in about a week. The entertainment staff... More 

Was this review helpful? Yes
DreamsEconcierge, Sales & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dear Goranka B, On behalf of the Dreams Cancun Family, we wish to thank you immensely for taking the time to convey information on us to the readers. We were delighted to read that you enjoyed your stay with us. We appreciate your positive notes about the room and the facilities. We are looking forward to welcome you back in... More 

Concord, Ohio
1 review
4 of 5 stars Reviewed April 22, 2014

My daughter and I just returned from a wonderful trip to Dreams Cancun. The location is hands down the best location on Cancun. Our view from the towers was simply incredible. I loved the walk along the edge of the property. The colors of the water from this resort are so beautiful because you see the deep blue water along... More 

Was this review helpful? Yes
DreamsEconcierge, Sales & Sociale Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dear suestew2014, Thank you very much for staying with us and writing a review about your experience. We really wish to thank you for your complimentary comments about our hotel facilities and associates. Your appreciation is our motivation. We are looking forward to be given the opportunity to welcome you again. Cordially, Guillermo Graziano Sales & Social Media Coordinator econcierge.drecu@dreamsresorts.com... More 

Cherry Hill, New Jersey
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2014

My husband and I stayed at Dreams from April 10th to the 17th 2014.Our room over looked the dolphins with an ocean view.What a lovely resort.Surprised it is closing.We thought it was still in good shape and well cared for.Staff was still painting and repairing while we were there.Enough said about that,anyway,we had a great time.We stayed on the beach... More 

Was this review helpful? Yes
DreamsEconcierge, Sales & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dears Jhon & Kim, We would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to Dreams Cancun, and also for the good comments about our service and hotel facilities. We were delighted to read that you enjoyed your stay and birthday,we wish to thank you very much for... More 

San Francisco, California
1 review
5 of 5 stars Reviewed April 18, 2014

I would like to personally thank Teliza, Rossy, Adry and Abby at kids club in Dreams Hotel for making my children feel like they had the best vacation possible, My 5 year old son never wanted to leave kids club and my 11 year old just love all the activities. Ladies, thank you again for making our trip to Cancun... More 

Was this review helpful? Yes
DreamsEconcierge, Sales & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dear Shanena, We are delighted to know that you and your family had enjoyed your stay with us. We are also pleased to know that Teliza, Rossy, Adry and Abbyhad contributed on making your children feel very happy during they stay at the Explores Club. It was a pleasure for all of us to be able to host you home.... More 

Powerview - Pine Falls, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2014

The rooms were nice, the housekeeping staff friendly and did the turndown service, very clean the facilities the waiters at the restaurant were really nice and friendly, The dolphins were beautiful was disappointed that even as a guest there you couldn't get a discount on the dolphins, The Ocean Restaurant there was by far the best, The staff were great... More 

Was this review helpful? Yes 1
DreamsEconcierge, Sales & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review

Dear luchei, Thank you for your valuable feedback regarding your recent visit to our resort. We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates. Warm regards, Guillermo Graziano Social Media Coordinator econcierge.drecu@dreamsresorts.com Dreams Cancun Resort & Spa More 

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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(56)
  • World cafe(45)
  • Room service(44)
  • Great time(39)
  • Very nice(30)
  • Ocean views(23)
  • Dolphin pool(10)
  • Kid Club(10)
  • Pyramid buildings(7)
  • Paloma Bonita(6)

Additional Information about Hyatt Ziva Cancun

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hyatt Ziva Cancun 5*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Caribbean Online Mgt Corp., Despegar.com and Tingo so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#31 Romantic Hotel in
#34 Family Hotel in
#37 Luxury Hotel in
#60 Top resorts Hotel in
#81 On the Beach Hotel in

4,540 photos of this hotel

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Master One Bedroom Suite (31)
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