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Hyatt Ziva Cancun

Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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Hyatt Ziva Cancun
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3,768 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We have stayed here the past 4 years. We are planning to come again this summer and were hoping to stay here...hoping its the same or better with the new ownership. We will have to stay somewhere elae this year as the new hotel wont be completed. ..crossing our fingers. .we will be staying here 2016. This was the very... More 

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Sydney, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

For our first trip to Cancun, dreams was a perfect match. Upgraded at check in to a club room which had its own pool area and lounge area. Fantastic staff (especially at the pool bar). Was really surprised with the quality of the food being an all inclusive deal,especially at the Asian restaurant, sooo good. Cant wait to go back.

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Senior Contributor
24 reviews 24 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at Dreams Cancun three times over the last five years. It was a fantastic experience. The staff, grounds, and food were all excellent. Good luck to the new ownership, you have some high expectations to live up to!

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Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
333 helpful votes 333 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

I have stayed at Dreams Cancun 10 times since 2007! Overall I been to Cancun 15 times and by far, hands down this was the best resort I have ever stayed at! Prime location just a 5 minute walk to the Club zone and shopping. I can say I was on a first name basis with plenty of the staff... More 

Was this review helpful? Yes 5
Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed when it was Dreams Cancun. Corner suite w/ balcony jaccuzzi. Ocean/ Dolphin view was amazing! Food was great!. Entertainment could have been better. Beach was beautiful. Nightlife and shopping very close by. Great time!

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1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 12, 2014

Everything was perfect!! Very attentive staff, clean rooms and always have on hand what is needed. Really enjoyed the stay, delicious food and very entertaining night as we return. Thank you Dreams Cancun

Was this review helpful? Yes 8
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

I stayed 5 times in Dreams Cancun since 2007. I wrote a review before about Dreams, and I said that the rooms need renovation, but I was not expecting this. I tried different hotels in Cancun and DR, but never seen a hotel that beats Dreams Cancun(Hayett Ziva) when it comes to food or the awesome beach it had. My... More 

Was this review helpful? Yes 16
Kalamazoo County, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2014

Checking in seemed to be the biggest turn off. Had to wait over an hour than quoted to get our room. Staff was apologetic, but it seemed out of their hands. Not enough staff to accommodate the guests arriving. The second issue to deal with is the pool chairs. If you want a specific spot, you need to get up... More 

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Clearwater, Florida
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 6, 2014

Hyatt can consider their routers fried. I have vacationed there every year for the past 5 years and have never had such amazing times anywhere else in my life. The memories made by the staff and their fantastic personalities, as well as just little things like enjoying evenings listening to music and drinking beverages in the lobby. I will miss... More 

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1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 20, 2014

most of the Administrative staff and managers are there for just one purpose - to make sure you pay pay pay The word Service and quality are somehow forgotten. no pictures of dolphins - buy them in the store, nohelp, no taxi, no phone...tv remote and AC had to be serviced 3 times.Extreme surprise when AC had to be serviced... More 

Was this review helpful? Yes 7
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