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Hyatt Ziva Cancun

Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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Hyatt Ziva Cancun
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3,771 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed May 1, 2015 via mobile

We have stayed here the past 4 years. We are planning to come again this summer and were hoping to stay here...hoping its the same or better with the new ownership. We will have to stay somewhere elae this year as the new hotel wont be completed. ..crossing our fingers. .we will be staying here 2016. This was the very... More 

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Sydney, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 13, 2015 via mobile

For our first trip to Cancun, dreams was a perfect match. Upgraded at check in to a club room which had its own pool area and lounge area. Fantastic staff (especially at the pool bar). Was really surprised with the quality of the food being an all inclusive deal,especially at the Asian restaurant, sooo good. Cant wait to go back.

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Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 31, 2015

I stayed at Dreams Cancun three times over the last five years. It was a fantastic experience. The staff, grounds, and food were all excellent. Good luck to the new ownership, you have some high expectations to live up to!

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Philadelphia, Pennsylvania
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

I have stayed at Dreams Cancun 10 times since 2007! Overall I been to Cancun 15 times and by far, hands down this was the best resort I have ever stayed at! Prime location just a 5 minute walk to the Club zone and shopping. I can say I was on a first name basis with plenty of the staff... More 

Was this review helpful? Yes 6
Toronto
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed when it was Dreams Cancun. Corner suite w/ balcony jaccuzzi. Ocean/ Dolphin view was amazing! Food was great!. Entertainment could have been better. Beach was beautiful. Nightlife and shopping very close by. Great time!

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 12, 2014

Everything was perfect!! Very attentive staff, clean rooms and always have on hand what is needed. Really enjoyed the stay, delicious food and very entertaining night as we return. Thank you Dreams Cancun

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Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

I stayed 5 times in Dreams Cancun since 2007. I wrote a review before about Dreams, and I said that the rooms need renovation, but I was not expecting this. I tried different hotels in Cancun and DR, but never seen a hotel that beats Dreams Cancun(Hayett Ziva) when it comes to food or the awesome beach it had. My... More 

Was this review helpful? Yes 16
Kalamazoo County, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 5, 2014

Checking in seemed to be the biggest turn off. Had to wait over an hour than quoted to get our room. Staff was apologetic, but it seemed out of their hands. Not enough staff to accommodate the guests arriving. The second issue to deal with is the pool chairs. If you want a specific spot, you need to get up... More 

Was this review helpful? Yes 4
Clearwater, Florida
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 6, 2014

Hyatt can consider their routers fried. I have vacationed there every year for the past 5 years and have never had such amazing times anywhere else in my life. The memories made by the staff and their fantastic personalities, as well as just little things like enjoying evenings listening to music and drinking beverages in the lobby. I will miss... More 

Was this review helpful? Yes 16
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 20, 2014

most of the Administrative staff and managers are there for just one purpose - to make sure you pay pay pay The word Service and quality are somehow forgotten. no pictures of dolphins - buy them in the store, nohelp, no taxi, no phone...tv remote and AC had to be serviced 3 times.Extreme surprise when AC had to be serviced... More 

Was this review helpful? Yes 7
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