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Hyatt Ziva Cancun

Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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Hyatt Ziva Cancun
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3,766 reviews from our community

Traveler rating
    1,879
    1,065
    428
    204
    190
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1,195
1,257
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46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

For our first trip to Cancun, dreams was a perfect match. Upgraded at check in to a club room which had its own pool area and lounge area. Fantastic staff (especially at the pool bar). Was really surprised with the quality of the food being an all inclusive deal,especially at the Asian restaurant, sooo good. Cant wait to go back.

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Senior Contributor
24 reviews 24 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at Dreams Cancun three times over the last five years. It was a fantastic experience. The staff, grounds, and food were all excellent. Good luck to the new ownership, you have some high expectations to live up to!

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Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
333 helpful votes 333 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

I have stayed at Dreams Cancun 10 times since 2007! Overall I been to Cancun 15 times and by far, hands down this was the best resort I have ever stayed at! Prime location just a 5 minute walk to the Club zone and shopping. I can say I was on a first name basis with plenty of the staff... More 

Was this review helpful? Yes 5
Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed when it was Dreams Cancun. Corner suite w/ balcony jaccuzzi. Ocean/ Dolphin view was amazing! Food was great!. Entertainment could have been better. Beach was beautiful. Nightlife and shopping very close by. Great time!

Was this review helpful? Yes 5
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 12, 2014

Everything was perfect!! Very attentive staff, clean rooms and always have on hand what is needed. Really enjoyed the stay, delicious food and very entertaining night as we return. Thank you Dreams Cancun

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Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

I stayed 5 times in Dreams Cancun since 2007. I wrote a review before about Dreams, and I said that the rooms need renovation, but I was not expecting this. I tried different hotels in Cancun and DR, but never seen a hotel that beats Dreams Cancun(Hayett Ziva) when it comes to food or the awesome beach it had. My... More 

Was this review helpful? Yes 16
Kalamazoo County, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2014

Checking in seemed to be the biggest turn off. Had to wait over an hour than quoted to get our room. Staff was apologetic, but it seemed out of their hands. Not enough staff to accommodate the guests arriving. The second issue to deal with is the pool chairs. If you want a specific spot, you need to get up... More 

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Clearwater, Florida
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 6, 2014

Hyatt can consider their routers fried. I have vacationed there every year for the past 5 years and have never had such amazing times anywhere else in my life. The memories made by the staff and their fantastic personalities, as well as just little things like enjoying evenings listening to music and drinking beverages in the lobby. I will miss... More 

Was this review helpful? Yes 16
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 20, 2014

most of the Administrative staff and managers are there for just one purpose - to make sure you pay pay pay The word Service and quality are somehow forgotten. no pictures of dolphins - buy them in the store, nohelp, no taxi, no phone...tv remote and AC had to be serviced 3 times.Extreme surprise when AC had to be serviced... More 

Was this review helpful? Yes 7
Burbank, California
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 13, 2014

It was my first time to Cancun but my second time at a Dreams resort. Had stayed at the Dreams in Cabo. I prefer this Dreams resort primarily because of the location in the Hotel Zone and being steps away from the crystal blue Caribbean water on the eastern part of the property. The food was decent just like the... More 

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Hotel Review Summarization

What travelers say

  • Entertainment staff(45)
  • World cafe(39)
  • Room service(37)
  • Great time(32)
  • Very nice(25)
  • Ocean views(19)
  • Kid Club(7)
  • Dolphin pool(7)
  • Friendly and helpful(5)
  • Beach area(5)
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Amenities (37)
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Beach (13)
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Deluxe Dolphin and Ocean View Room (26)
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Deluxe Dolphin Front Room (19)
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Deluxe Room (34)
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Master One Bedroom Suite (31)
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Restaurants and Bars (46)
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The Hotel (75)
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The Preferred Club Jacuzzi Master One Bedroom Suite at the Dreams Cancun Resort (28)
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The Preferred Club Jacuzzi Master Two Bedroom Suite (46)

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Pool/beach area (3)
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