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Hyatt Ziva Cancun

5.0 of 5 Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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Hyatt Ziva Cancun
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3,755 reviews from our community

Traveler rating
    1,870
    1,062
    428
    205
    190
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1,193
1,253
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect!! Very attentive staff, clean rooms and always have on hand what is needed. Really enjoyed the stay, delicious food and very entertaining night as we return. Thank you Dreams Cancun

Was this review helpful? Yes 2
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2014

I stayed 5 times in Dreams Cancun since 2007. I wrote a review before about Dreams, and I said that the rooms need renovation, but I was not expecting this. I tried different hotels in Cancun and DR, but never seen a hotel that beats Dreams Cancun(Hayett Ziva) when it comes to food or the awesome beach it had. My... More

Was this review helpful? Yes 7
Kalamazoo County, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Checking in seemed to be the biggest turn off. Had to wait over an hour than quoted to get our room. Staff was apologetic, but it seemed out of their hands. Not enough staff to accommodate the guests arriving. The second issue to deal with is the pool chairs. If you want a specific spot, you need to get up... More

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Clearwater, Florida
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 6, 2014

Hyatt can consider their routers fried. I have vacationed there every year for the past 5 years and have never had such amazing times anywhere else in my life. The memories made by the staff and their fantastic personalities, as well as just little things like enjoying evenings listening to music and drinking beverages in the lobby. I will miss... More

Was this review helpful? Yes 10
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 20, 2014

most of the Administrative staff and managers are there for just one purpose - to make sure you pay pay pay The word Service and quality are somehow forgotten. no pictures of dolphins - buy them in the store, nohelp, no taxi, no phone...tv remote and AC had to be serviced 3 times.Extreme surprise when AC had to be serviced... More

Was this review helpful? Yes 5
Springfield.ma
Top Contributor
66 reviews 66 reviews
6 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed June 16, 2014

This was our 9th trip to Dreams Cancun since March 2009. We had a total of 98 wonderful days at this wonderful resort. We were happy that we could return and say goodbye to our Dreams family.It was our home away from home like many of the families we met there over the years. What made Dreams special was the... More

Was this review helpful? Yes 12
Grove City, Ohio
1 review
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 16, 2014

The reviews prior to this are for dreams cancun not hyatt ziva which is not even open yet. I don't think its ok assume the reviews from the previous owners and staff. This will be the same property but nothing else will be what the 3700+ reviews prior to the owner swap where based on. Dreams was a great resort... More

Was this review helpful? Yes 14
Burbank, California
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 13, 2014

It was my first time to Cancun but my second time at a Dreams resort. Had stayed at the Dreams in Cabo. I prefer this Dreams resort primarily because of the location in the Hotel Zone and being steps away from the crystal blue Caribbean water on the eastern part of the property. The food was decent just like the... More

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Bali, Indonesia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2014

I stayed at this hotel only for 2 nights during my business trip in 2014. Don't use much service but in overall the hotels seems good and well managed. Don't mind giving 4 star review for this hotel and I can recommend to the other travelers.

Was this review helpful? Yes 1
Wabash, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 7, 2014

We stayed April 5-9 2014 and was the worst hotel all inclusive our family of six have ever experienced.. Two rooms overlooking dolphins ---both flooded and the bathrooms smell---Contacted the Dreams upper management and AmResorts immediately on arriving home 13 times---Best response I got was essentially "Sorry you weren't pleased" which I will hear one more time here but also... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(56)
  • World cafe(45)
  • Room service(44)
  • Great time(39)
  • Very nice(30)
  • Ocean views(23)
  • Dolphin pool(10)
  • Kid Club(10)
  • Pyramid buildings(7)
  • Friendly and helpful(6)

Additional Information about Hyatt Ziva Cancun

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Ziva Cancun 5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico

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Expert photos: Taken by TripAdvisor travel experts

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Amenities (37)
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Beach (13)
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Deluxe Dolphin and Ocean View Room (26)
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Deluxe Dolphin Front Room (19)
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Deluxe Room (34)
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Master One Bedroom Suite (31)
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The Preferred Club Jacuzzi Master One Bedroom Suite at the Dreams Cancun Resort (28)
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The Preferred Club Jacuzzi Master Two Bedroom Suite (46)

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