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Hyatt Ziva Cancun

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Punta Cancun s/n | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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301 Reviews from our TripAdvisor Community

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Naperville, Illinois
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I just returned from an 8 night stay at the Hyatt Ziva. Just a quick word about me (promise)… We love to travel and have been blessed to have stayed at some of the top 25 hotels in the world. With that said, this trip was just our 4th trip to an all-inclusive (the others --- Secrets... More 

Helpful?
Thank Chris H
Birmingham, Alabama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

On a whim, my husband and I along with another couple went to cancun for 5 nights. We have done most of Mexico including Cancun but it is a 2 hour, direct flight for us so I'm talking easy get away. Our normal venue is all inclusive resorts as we go to eat, sleep, relax and read. The Hyatt Ziva... More 

Helpful?
6 Thank Hogbarngirl
Holmdel, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

We picked this hotel because we thought that it was new and had plenty of activities. Please keep in mind that being new means they have not ironed out there construction issues. Today was our first day here with another family. Earlier this morning, I noticed two broken concrete steps going up to the main area and thought t myself,... More 

Helpful?
5 Thank Tania031
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went for 3 nights for a little getaway. The whole experience could not have been better. The hotel is fabulous, food is great, and the attention to detail and friendliness of staff cannot be beat! Our room had a very private balcony overlooking the ocean. We loved the shower and the bed was super comfortable. Everything within the resort is... More 

Helpful?
3 Thank creatureofcomfort60
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Creatureofcomfort60: We value your comments and we are grateful to learn your experience during your stay at Hyatt Ziva Cancun have become a valuable and unforgettable pleasant vacations. I truly thank you for choosing us and for the confidence given. Looking forward to welcome you again, I remain, Service from the Heart Alexandre de Brouwer More 

Boston, Massachusetts
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Ziva from January 31st for 8 nights. We had a room in Premium Adults Tower, beautiful room, bed, view, hot tub etc., all first class. It is a spectacular property and we enjoyed our stay very much. A few points of interest, Pools are incredible, were lovely and warm first day, but cool thereafter, hot tub... More 

Helpful?
3 Thank 2222rose
Boise
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I have visited Cancun four times in the last six years. We stayed at Hyatt Ziva Cancun this year (Feb 2016). Back in 2012, we stayed at this property when it was Dreams Cancun and we loved it. We even got engaged there too. Hyatt purchased this property and remodeled everything. It’s barely recognizable from the old... More 

Helpful?
3 Thank Greg V
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I could not say enough of the pleasantries associated with this great resort. The scenery and rooms were amazing. The service was spectacular especially at the restaurant, El Habanero. The food was amazing and delicious. The service was phenomenal especially with our hostess - Karla Gonzalez. Her customer service and attention to our table was spot on and I could... More 

Helpful?
1 Thank 5CarloS16
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear 5CarloS16: Thank you for providing us your feedback, I´m happy to learn you had a wonderful experience during your resent stay at Hyatt Ziva Cancun. We, at Hyatt Ziva Cancun look forward to welcoming you again in the near future. Sincerely, with a Service from the Heart, I remain. Yours, Alexandre de Brouwer More 

Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Loved this place. Rooms were immaculate, staff was great, food was good. The lay-out of this place was beautiful and spacious. Wonderful beaches. Will definitely be going back. The gym was nice. Superbowl party was a blast all day.

Helpful?
1 Thank Gloria R
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Gloria R: Thank you for your wonderful comments. They have been shared with all staff; who wholeheartedly thank you for your time and hope to see you again in the nearly future! Service from the Heart Alexandre de Brouwer More 

Centennial, Colorado
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we had a ground level room on the north side of hotel that was approximately 20 yards from the ocean (rocky side). Room was great, Shower was fantastic, could have a party in their. Bed was very comfortable. Had 8 resturaunts. Fabulous stay. Big shout out to David and Sylvestre, ours waiter at the buffet, Edgar and Christian introduced us... More 

Helpful?
2 Thank gene d
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Gene d: Thank you for providing us your feedback, I´m happy to learn you had a wonderful experience during your resent stay at Hyatt Ziva Cancun. Your wonderful comments and congratulations to Edgar, Christian, David and Silvestre have been share with them and they all wholeheartedly and look forward to welcoming you again. With my sincere thanks for your... More 

Hebron, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hyatt Ziva totally rocked it!!! Beautiful. The staff was so attentive to your every need. Rooms were immaculate. Can't even complain about the food (I always know that you do not get the caliber you do at home) but everything was a great. They put on a fantastic superbowl show; they set up big screen TV's, gave out superbowl tee-shirts... More 

Helpful?
2 Thank Nancy W
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Nancy W: Thank you for providing us your feedback, I´m happy to learn you had a wonderful experience during your resent stay at Hyatt Ziva Cancun and we are glad you spend a good time as well during the Superbowl. Your congratulations to Julio, DickMann and Lucio have been given and they are motivated and ready to have you... More 

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