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All 175 Cancun hotels

Dreams Cancun Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
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79%
Ranked #47 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
JBBurgardt Garden City, Kansas
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Garden City, Kansas
1 review
4 of 5 stars Reviewed yesterday NEW

I have stayed at this resort 2 times. Once in 2006 and the last visit in 2013. My first visit blew me away because I had never been to somewhere so beautiful. The water is just that perfect blue/green that you see in magazines. As the years have gone by the beach is receding on the main side, so that... More

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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed in this resort in April 2014 for five days. The weather as typical --- windy and some rain --- although there was enough sun too. First, the good it's. Our room was pleasant and most importantly, due to the thick walls virtually soundproof apart from the sound of the high winds. Second, the staff are friendly and largely... More

Was this review helpful? Yes 3
DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Windy D, Thank you for taking your valuable time to share your feedback with us. We regret to know that the food of our resort did not meet your expectations. We always appreciate our guests feedback since these allow us to improve our service levels to offer you an enjoyable experience. We would like to advise you that the... More

Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We just returned this evening from a very nice vacation @ Dreams Cancun. Let's start off with check in - very smooth with our room being available upon arrival even though our flight got in early. We were brought cool face cloths and welcome drinks & then we were helped to our room with our luggage. Yes, the rooms do... More

Was this review helpful? Yes 4
DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear tammy_0179 Thank you for taking the time to write your comments on Trip Advisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We hope to have the honor of welcoming you back to our resorts, allowing us the opportunity of providing you a truly wonderful... More

Calgary, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We Really enjoyed our stay at Dreams. The staff were all friendly and helpful. We especially loved the kids club. We had 2 daughters go there almost every day and on the last day our 7 year old was so sad that that she would not she the women from the kids club again. It was so hard to say... More

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DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Barb M, We appreciate your comments regarding you stay at Dreams Cancun. We are looking forward to welcoming you in a near future and provide you with the high level of service we are recognized for and make your stay a memorable one. Warm regards, Guillermo Graziano Sales & Social Media Coordinator econcierge.drecu@dreamsresorts.com Dreams Cancun Resort & Spa More

Los Angeles, California
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm writing this review in vain as this resort is closing in two weeks (of course they don't tell you that before booking). My goal is to bring awareness to AMResorts (they manage the hotel) and Apple Leisure Group. In the 25 years of travel I have never experienced such dismissal from the hospitality industry. The poor reviews you see... More

Was this review helpful? Yes 7
DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Cmart27, Thank you very much for staying recently with us and writing a comment about your vacation. We sincerely apologize that you did not have a perfect stay at our hotel, and that we felt short of your expectations. We appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards, and to... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

There are many good points about this resort-it is right by the beautiful ocean, where you can see ocean life (sting ray, fish),. The restaurants are nice and beautiful views. Only problem is there is only one relatively small pool. This pool is kept cold. It is very windy in this location of Cancun, so the cold water in the... More

Was this review helpful? Yes 2
Nashville, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

You would never know this resort is close to closing, our group had a fabulous time last Thursday thru Monday. Little mishap with the rooms at first but all worked out. The food was great, with the Asian restaurant being our favorite of them all. The workers go above and beyond to help with anything you may need. Our room... More

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DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Carjosbry, We appreciate you have taken the time to share our experience with us. Your comments encourage us to maintain the high level of service that our guests expect and deserve. It was a pleasure to have you as a guest in our hotel and to pamper as much as we can! Thank you once again for sharing your... More

Phoenix, Arizona, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property was amazing. The views and beach were spectacular! The white,soft sand is unbelievable and the location is excellent. They have plenty of chairs and plenty of shade. They have many restaurant options and the World Café offers a different cuisine nightly. The rooms need to be updated but we were very rarely in the rooms and they were... More

Was this review helpful? Yes 2
DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Michele S, We would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to resort, and also for the good comments about our service and hotel facilities. We are very pleased to read your comments about our service and our food. It is very gratifying for the Dreams... More

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

Despite a little bit of concern after reading some bad reviews, we found this hotel to be absolutely wonderful. When we arrived, check-in was easy (despite us being an hour early) and we were upgraded from a 2nd floor room, ground level with patio, to a 4th floor room overlooking the lagoon and dolphin area. The dolphins were not too... More

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DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Ashley K, Thank you very much for your comments regarding your stay at our resort. We are happy to read that our employees made your trip so special. Their kindness and motivation is a valuable input giving an unforgettable memory and is the basis of a beautiful experience. With best wishes, Guillermo Graziano Social Media Coordinator & E concierge... More

Castlebar, Ireland
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for six nights during our honeymoon. The location is superb. It is surrounded by the ocean, very beautiful and peaceful, yet only a very short walk to the hustle and bustle of the clubs and nightlife. The main nightclub Coco Bongo is about a three minute walk from the resort! Shopping is also very... More

Was this review helpful? Yes 1
DreamsEconcierge, Sales & Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review

Dear Trish9235 The Team of Dreams Cancún Resort & Spa thanks you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. Hopefully you will come back soon to refresh your memories. It would be a pleasure to be of any assistance for you to organize your next visit to... More

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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(56)
  • World cafe(45)
  • Room service(45)
  • Great time(39)
  • Very nice(30)
  • Ocean views(23)
  • Dolphin pool(10)
  • Kid Club(10)
  • Pyramid buildings(7)
  • Friendly and helpful(6)

Additional Information about Dreams Cancun Resort & Spa

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cancun
#34 Luxury Hotel in Cancun
#36 Top resorts Hotel in Cancun
#36 Family Hotel in Cancun
#39 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Dreams Cancun Resort & Spa 4*
Official Description (provided by the hotel):
The sophisticated readers of Condé Nast Traveler magazine named Dreams Cancun one of the Top Ten Resorts in Mexico. Travel industry publication TravelAge West also honored Dreams Cancun with its prestigious Wave Award, naming it Best All-Inclusive Resort, Mexico. Rave reviews plus Unlimited-Luxury® — both excellent indications that things are very special here.Cancun is a friendly and bustling city voted as the #9 Best Destination in the Caribbean and Mexico for the TripAdvisor Traveler's Choice Awards. Yet within our lush 7.1 oceanfront acres, you will be serenely tucked away. One reason is our one-of-a-kind location. Here at the most eastern tip of Mexico, you are surrounded on three sides by the beauty of the azure Caribbean Sea — the only resort in Cancun with this remarkable location. ... more   less 
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Also Known As:
Dreams Cancun
Dreams Cancun Resort Spa
Dreams Resort Cancun
Dreams Cancun Resort
Dreams Hotel Cancun
Dreams Resort
Dreams Cancun Hotel
Dreams Resort Spa
Camino Real Cancun

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