The hotel was very nice and we had a gorgeous view of the ocean from our room. The staff was also very nice. But...both of their main restaurants were closed while we were there and their Casitas restaurant no longer has private cabanas on the beach (which they are not very clear about when you make a reservation). They only... more

*note: reviews are done based on how well a hotel/restaurant represents it's category. Though the Ritz Cancun is above average in most ways, it is merely average or below average in the luxury category which it is marketed. Travelers: Two families with teens/preteens occupying 4 concierge level rooms. Purpose of travel - leisure. Check-in and service: excellent. At the front... more

I regularly stay at the Ritz-Carlton properties throughout the world and have heard great reviews of this particular hotel. Upon checking in, my children immediately wanted to leave, and I don't blame them. When we stay at the Ritz, we always stay at the club level, but this grand club was stuffy. The hotel is elegant, but if I'm visitng... more

Great place to end a holiday. We got a great deal on the place due to the swine flu keeping tourism down in Mexico (not that we saw any signs of swine flu). The beach had quite big surf, too big for small kids for sure but this could be a seasonal thing. I enjoyed the surf as it made... more

Best hotel I have ever stayed at. If you are thinking of going here, dont think anymore and book it. The beach was good, food was great, and service was amazing. Everyone else reviews describe everything in detail. I never write reviews but I felt like I owed it to the staff/hotel to do so, that's how amazing it was. more

3 couples made the trip to Cancun for a long weekend at the Ritz. We all had the same impression. It was awesome. We travel a lot and found the hotel, rooms, service, staff, food and drinks really really awesome. A few things to think about: book transportation in advance round trip from the airport through the ritz concierge desk... more

I love this place, I'm going again tomorrow with my wife. I'm not a "beach guy", but this place changed that. The Ritz is not the newest place but the food and the people are so great, I mean just a TEN! The water is like the water you dream about, warm and crystal clear. Nothing is a problem for... more

What a wonderful trip - we stayed 7 nights at the Ritz Carlton Cancun in November over the US Thanksgiving holiday. The trip was absolutely perfect in every way. We started and ended the trip the right way - flying first class both ways. Upon arrival at the Ritz Carlton Cancun, the doormen, lobby staff, bell staff and everyone else... more

The hotel is nice overall, but the decor is outdated- it felt dusty. Too many kids as well. We rented a casita- totally worth it! Great cocktails! The restaurant, Fantino, was delish! My husband loved it, I guess I prefer something a little more modern. Also, we went in January to get away from the cold, and it was cloudy... more