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The Ritz-Carlton, Cancun

#9 of 179 Hotels in Cancun
Certificate of Excellence
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Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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The Ritz-Carlton, Cancun
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The Ritz-Carlton, Cancun
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1,626 reviews from our community

Traveler rating
    1,171
    285
    102
    42
    26
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401
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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Charleston, South Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Ritz which is near by the JW Marriott (also a wonderful property) has something for everyone at a level that you cannot possibly find at a local location. The staff remembers your name, the property is beautiful. The Spa is one of the best in the country. . The concierge team, the Bell Captains, Nester at the Café, Tim... More 

Was this review helpful? Yes 1
Portland, Oregon
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Still here at the ritz. We read some mixed bag reviews and was a little concerned regarding the facilities being dated. We did request a remodeled room and were fortunate enough to secure. It's absolutely gorgeous and the ocean view is spectacular. We couldn't have asked for more. We have an ocean front room on the 7th floor. The rest... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Ritz with my best friend from April 25th-28th for a birthday trip to Cancun. This was truly one of the best customer service experiences I've EVER had. From check-in to check-out each person at the Ritz went out of their way to ensure we had an amazing trip. We never really had to lift a finger.... More 

Was this review helpful? Yes 4
Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a little nervous about going to Cancun, but I felt completely safe at this hotel. There was amazing service (they came out to us quickly at the beach to take orders, and responded to an issue with the safe within 10 minutes). The excursion that was set up for us to snorkel was so much fun. The food... More 

Was this review helpful? Yes 2
Atlanta, Georgia
2 reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Best Cancun hotel I ever stayed at. Lovely property,wonderful service.Old hotel,can be noisy. Get 4th floor or higher [nice view,renovated rooms] Restaurants are truly impeccable,5 stars : Pricey,but worth it.

Was this review helpful? Yes 3
Contributor
17 reviews 17 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just got back from a 5 day stay at the Ritz Carlton Cancun. The hotel in itself is very elegant, extremely clean, and friendly staff. If you are looking for a beach feel hotel, this would not be it, as it is more of a New York City style Decor. We stayed in room 2015 which is on the... More 

Was this review helpful? Yes 3
Toronto Ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Just sitting in the lobby waiting to go to the airport so had to write this review. I have nothing but great things to say about this hotel. It is not all inclusive which is a plus for me as I am not fond of those. The service here is outstanding. The rooms are a perfect size with great views... More 

Was this review helpful? Yes 3
Denver, Colorado
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a beautiful hotel and they work hard to keep it looking good. The daily flower bouquets in the lobby were incredible. What I didn't like was the lack of a hot-tub / jacuzzi. They had a pool in one corner which they called their Jacuzzi but it was full of kids all the time and wasn't much warmer... More 

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Nora R, Quality Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to write a review about your recent visit to The Ritz-Carlton, Cancun. I am pleased to know that overall you enjoyed your days on our beautiful beach. I very much appreciate your feedback on regards to the Jacuzzi and the incident with the concierge service. Please know that we will take necessary measures to... More 

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Ritz Carlton for our anniversary. We had 5 days total & it was delightful. We ate breakfast every day in the main dining, reserved a spot on the beach & hung out. It was really nice, we enjoyed our balcony, room service & the local restaurants. We ate at Fred's which was the best meal we... More 

Was this review helpful? Yes 1
Rene R, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Kristinesparza Thank you for your comments, we are glad to learn that you had a great time with us. We hope to have the opportunity to host you again. Sincerely Rene Ramirez, Manager on Duty More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a shared birthday trip with my sisters and niece..we had an over the top experience at THE RITZ in CANCUN..everything was outstanding from the food, to the over the top service and entertainment...I can't say enough about the time we shared

Was this review helpful? Yes 3
Daniel A, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Sbkohut, thank you for selecting our resort to celebrate such special occasions, we´re happy to know you had a great time during your visit to the Mexican Caribbean. we´ll pass your comments to my colleagues working at the culinary Division so they know the great work they are doing. Hope to have you back for a future family gathering,... More 

Hotel Review Summarization

What travelers say

  • Club level(41)
  • Breakfast buffet(12)
  • Pool area(10)
  • Very good(9)
  • Very nice(7)
  • Top notch(5)
  • Would highly recommend(3)
  • Ocean front room(3)
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