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The Ritz-Carlton, Cancun

5.0 of 5 Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Certificate of Excellence 2014
The Ritz-Carlton, Cancun
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The Ritz-Carlton, Cancun
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1,479 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have never been to Cancun and we decided to stay at the Ritz rather then an all inclusive. We did stay in the club level which has 5 different food presentations thru-out the day. Even your own top shelf bar at 5 pm. The guys down by the beach and pool are really cool and will... More

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Panama City, Panama
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at The Ritz Carlton for 5 days and there was not one flaw in the service!… at all the restaurants, the pool, the beach, the spa, the hallways!!! Even though the decor is between Renaissance and Art Deco, not what I would expect from a beach hotel, it was tastefully done. I highly recommend this hotel in Cancún.

Was this review helpful? Yes 4
Marco Island, Florida
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Great service, nice hotel if you like the old style but the smell of the sewer in your bathroom is not acceptable.....I can't return in this hotel if something don't change! Beach and pool service are great, also the same all the rest but the smell remain.....Please do something!

Was this review helpful? Yes 2
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Jack, thank you your comment! We are happy to hear that you enjoyed the facilities and services of our hotel. The defect in the room you stayed in was fixed and we look forward to your return to our property. Warm regards, Marco Ortlam More

Boston, Massachusetts
Contributor
17 reviews 17 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

After having a terrible experience at a hotel down the road (see my other reviews for the lowdown on that), my husband and I sought refuge in the one place we knew we could not go wrong: the Ritz Carlton. We understand that 5 star can be in the "eye of the beholder" when traveling to other countries, but the... More

Was this review helpful? Yes 3
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Erica, thank you for taking the time to write such a detailed and thorough review. Our culinary team does indeed take a lot of pride in what they do resulting in great food quality. The breakfast buffet at The Cafe Mexicano certainly is one of the highlights. Thanks again for sharing these comments; we look forward to your return... More

Wadsworth, Ohio
Contributor
15 reviews 15 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our fourth visit to the Ritz Carlton Cancun and the level of service never gets old. There are a lot of beautiful hotels in Cancun but it's the quality of service and food that sets this location apart from the others. We stayed in an updated room which is elegant with a beachy feel .My wife likes the... More

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NYC
Top Contributor
66 reviews 66 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I have reviewed this property several times since using TripAdvisor. I have had the pleasure of visiting the Ritz Carlton Cancun some 2 dozen times since it opened 18 years ago. If you read my reviews you will see that I had an unpleasant visit a couple of years ago. I wrote it because it was true and I feel... More

Was this review helpful? Yes 1
London
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved everything about this place from the quick check in after a long flight to the view from our room to the breakfast buffet to all of the restaurants. Every member of staff was friendly, efficient and did everything they could to make our stay special. The food in the speciality restaurants and room service was without exception excellent and... More

Was this review helpful? Yes 1
Austin, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

my husband and I went to the Ritz Cancun to celebrate our 25th anniversary. What an amazing experience. We were greeted by a multitude of staff - walking us up to the concierge floor to check in...we were handed a cool towel, and a glass of champagne....service at its best. The beach is spectacular - they will bring you cool... More

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Houston, Texas
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I join several friends in Cancun recently celebrating a birthday of one of our ladies. We were very impressed by the pictures on the website but we were really impressed with the real thing. The Ritz is a beautiful traditional luxury hotel sporting all the things a luxury hotel should have. But it really is the service... More

Was this review helpful? Yes 4
Oklahoma City
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was a part business and part vacation trip. Our room was lovely and impecibly clean. As expected the service was outstanding. This ritz Carlton did not disappoint. The spa is small but the service was outstanding. I loved my stone massage. The small waiting room is a slice of heaven. From the robes to the warm scented neck wrap,... More

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Hotel Summarization (Beta)

What travelers say

  • Club level(42)
  • Breakfast buffet(15)
  • Pool area(12)
  • Very good(11)
  • Very nice(7)
  • Top notch(5)
  • Cooking class(3)
  • Would highly recommend(3)
  • Ocean front room(3)
  • Fitness center(3)

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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