this is our first time in cancun and first time staying at a ritz...perhaps our expectations were too high but we did not feel that the ritz cancun lived up to a 5 diamond rating. we compared it to the grand del mar in san diego and the ritz is no comparison at all in any way. just our bad... more

The Ritz Carlton Cancun has its great points, and its (surprising) low points. Without repeating others here, I do have to point out that their service in general was EXCELLENT. They were speedy, courteous and kind. The maid service was hit or miss, sometimes towels and soaps were replaced, sometimes not. We requested an Itzy Bitzy Room for us and... more

We stayed at this Ritz Carlton December 13 - 19, 2009, Club level floor with all the perks. We USE TO always stay at a Ritz and had just left the Ritz Carlton in Fort Lauderdale (after the boat parade) to stay at the Ritz in Cancun. Service, food and staff were great. Another review mentioned the maid service. Agreed!... more

We got a last minute deal and could not have been more pleased. This was our first time in Cancun and at a Ritz Carlton. The hotel is elegant in a casual way, the staff was friendly, and the service superb. I had a great massage in the spa (be sure and try their friut juices). We arrived on a... more

Not to just rehash all the other reviews this really is a fantastic hotel. The view, staff, food and hotel is amazing. Watching the sun come up in the morning put me into awe. And the sunset is beautiful from the Club Lounge with cocktail in hand. The club lounge is a must. It is worth the extra cost. Just... more

we just arrived (12/20/09) at this lovely beach hotel (we have stayed several times before) only to be told the beach is closed for 5 days due to a 24 hour a day beach reclamation project by the town of Cancun.. Apparently, it was meant to be done in the slow season, but politics got in the way, and the... more

Our stay in early December at the Ritz was again first class. We had a Club Level room, and as we have had this accommodation several times in recent years, were interested in seeing what had changed. First, the Club Level Ritz people were as friendly and helpful as ever. New manager Angelica was helpful, and assistant Ohdemaris was unusually... more

This was the 3rd year at the Ritz in Cancun , club level and a new manager, Angelica De la Cruz. . We were again, Mother and 2 adult daughters. It was all we expected and more. The service and food at the club level and the suite was great. The restaurants and spa and pool wonderful as usual. This... more

Just returned from an incredible stay at the Rtiz. The staff and facilities were amazing. The rooms are large, the pool area is wonderful, the food at the hotel is great. We ate the buffet breakfast every morning ($36/person) and it was worth every penny. Breakfast is served until 11:30 so some mornings we would eat late and eat a... more