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Ritz-Carlton Cancun

5.0 of 5
Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Special offer
$229 per night
Ritz-Carlton Cancun
Ranked #5 of 175 hotels in Cancun
4.5 of 5 stars 800 Reviews
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800 reviews from our community

What travelers say about this hotel
  • Club level(25)
  • Very good(16)
  • Breakfast buffet(14)
  • Ocean front(11)
  • Room service(11)
  • Pool area(9)
  • Best hotel(6)
  • Fitness center(5)
  • Would highly recommend(4)
  • Cooking class(3)
Traveler rating
    610
    122
    35
    25
    8
Only show reviews for Family (177) | Couples (323) | Business (54)
Date Rating
Charleston, SC
1 review
5 of 5 stars Reviewed May 15, 2012 NEW
1
person found this review helpful

Although I have never stayed in Cancun, I have stayed in other Ritz-Carltons. Words escape me to accurately describe my amazing experience. Every employee is accustomed to pleasing and servicing and seems as it their privilege to do so. During my 5 day stay, I did not encounter a single disgruntled guest or employee. The beachside restaurant, the more formal... More

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Cancun, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 12, 2012 NEW

This resort is fantastic! The pool and beach are stunningly beautiful. I own a timeshare here and never exchange because no other resort is as clean, friendly, economical and meets all my needs. More

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1 review
5 of 5 stars Reviewed May 11, 2012 NEW

This was our first trip to Mexico. The hotel was awesome. The food served in the hotel is great. The hotel staff was very attentitive and helpful. The staff went above and beyond what we expected. I would suggest going to aquaworld for outings. Very reasonable prices and pleasant. The only complaint we would have is the beds are really... More

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Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 10, 2012 NEW

My husband and I just returned from a 5 night trip to the Ritz Carlton, Cancun. We went on a babymoon as I am 7 1/2 months pregnant and it was also my birthday while we were there. We choose Cancun based on the 2 hour flight from our city, and all we wanted prior to going was blue water,... More

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Canandaigua, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2012
1
person found this review helpful

This was my first stay in Cancun and my first stay at a Ritz Carlton. The Ritz Carlton far exceeded any and all expectations that we had. When we first arrived our driver from the Ritz said welcome home, and we did feel like the Ritz was our 2nd home after our stay with them. We had a large room... More

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See 2 more reviews by Terra K for Cancun
Nashville, Tennessee
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

I stayed 4 nights with my son in an oceanview room. It was a nice size, and the bathroom was nice and big. The Ritz is just so nice. The staff--all of them--are interested in making the guests comfortable and happy, from the minute you arrive (prior to, actually, as they contact you to line up reservations, ask about special... More

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Stowe, Vermont
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2012
2
people found this review helpful

We recently stayed at the Ritz Cancun for 9 days and had an amazing time. The wonderful thing about this property is that is delivers all of the service and amenities we love as adults, but it's very family friendly and comfortable for kids. We used the babysitter service and adored our sitter for the week; they do have a... More

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Helsinki, Finland
2 reviews
3 of 5 stars Reviewed May 3, 2012

It is a nice old styled and typical Ritz style hotel. I would say that it would be great for the older couples. The rooms are clean and have a nice ocean view. The beach and the swimming pool area are beautiful and comfortable. I liked the beach services and the long chairs near the pool. The food was delicious,... More

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Clements, California
Senior Contributor
32 reviews 32 reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

The Ritz-Carlton, Cancun, is as wonderful as every other Ritz-Carlton I've known. When I send guests there, I tell the reception staff about the guests' preferences and they make sure the preferences are catered to. It's one reason why The Ritz-Carltons have so much repeat business. More

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See 15 more reviews by I-love-to-travel for Cancun
Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2012
4
people found this review helpful

We recently completed one of our best family vacations at the Ritz Carlton Cancun. Our Ritz arranged transportation was waiting, as planned to direct our 2 traveling families through the quagmire that is Cancun International. Moments later our luggage was packed in the Luxury SUV's and we were at the Resort in minutes. We were greeted by a team of... More

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Additional Information about Ritz-Carlton Cancun

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  • Cancun Ritz Carlton
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Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Price Range: $$

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Ritz-Carlton Cancun
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