The hotel was clean and fortunately not very crowded (traveled the week after spring break). They are clearly making an effort to provide top service, but be aware that this is not a luxury destination. In other words, this is excellent value and service for a 2nd tier resort category. The crowd is pretty diverse, and includes some of the... More

Fish tacos were good but was watching them wash dishes behind bar. Absolutely No soap used rinsed each and every dish from customers in sink with small stream running water then drying with looks like a large tablecloth. No soap no bleach rinse at all. This seems very dangerous More

We have been to Cancun 6 times, and this was the first time that we stayed at this resort.....We will be staying there from now on !!! The service of the staff is top notch. From the moment that me, my wife and 11 year old daughter stepped foot in the lobby we were impressed. As we were checking in,... More

Fiesta Americana Condesa was by far one of the best resorts that we have stayed at in Cancun. The staff is amazing. They remember your name and are always there to help you with anything that you need. Even though we stayed there during spring break there wasnt any trouble what so ever. The food, was not as good as... More

We had the opportunity to stay at the Fiesta Americana Condesa from March 13 to March 22, 2012. We were travelling with our two kids (7 and 10 years of age). We were very happy with the service and the hotel. Some of the highlights/reviews were as follows: Beach: The beach was absolutely amazing! The sand was beautiful and very... More

The staff and service is amazing!!! The hotel grounds offer a great vacation feel. Gorgeous beach, high ceilings, breezy areas, great food, Italian was our favorite restaurant, buffets always had lots of choices and was excellent! We were 3 friends in our 30's looking for a relaxed vacation, which we got and were fully satisfied. We were more on the... More

Let me first preface this with a few thoughts..... If you are going on an "all-inclusive"vacation to a large hotel, you must adjust your expectation accordingly. Do not expect the food to be that of a 5 star restaurant in the states, nor expect the bed to be that of one found at the Ritz. That said, this property was... More

We were ar resort from March 29th -April 3rd. Food was wonderful. We had duck at the Italian and Filet at the Mexican. Didn't care for the Asian.The Cerveche bar was phenominal. WE have never been to an al-inclusive with so many food options. The buffets were very good as well. We had room service breakfast twice, poached eggs fantastic.... More

Traveled to Cancun for Spring Break with party of 22. Front desk staff not friendly or helpful. Tried to get adjoining room (several times) with family but no luck. Others traveling with us did get adjoining rooms and checked in after me. The pool/beach area was beautiful. Waiters at pool, Mexican Restaurant and Italian Rest and Japanese Rest were good.... More