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Fiesta Americana Condesa Cancun All Inclusive

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Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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4,992 Reviews from our TripAdvisor Community

Traveler rating
    3,118
    1,339
    339
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    71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fiesta Americana Condesa Cancun All Inclusive
See the most recent reviews
Boston, Massachusetts
Top Contributor
55 reviews 55 reviews
47 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 14, 2012

I stayed here with my boyfriend for one whole week and we had a fabulous week! The Staff was incredible (Hilda was THE BEST! Walberto was the best waiter I've ever had. Chrystian (waiter at breakfast) was soooooo nice. Then there was Elaine, the rep for AquaWorld by the pool. She was a hoot! And recommended the best tours for... More 

Was this review helpful? Yes 2
ManagerFACC, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you for sharing your review. Words can't express what it means to us knowing that you felt as home at our resort. This is exactly the way we see our guests, and this is the only way we want you to feel while being our guest. I'm very grateful for your comments about work of our team members; let... More 

Bangor, Maine, United States
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 14, 2012

We just arrived home last night from a 7-day vacation to this all-inclusive resort. It is very fresh in our minds. The Check-in- From the moment we arrived to the moment we left we were catered to 24/7. The service was absolutely top-notch. The check-in process literally took 2 minutes. So easy. Our room- The furniture was very nice looking,... More 

Was this review helpful? Yes 4
ManagerFACC, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you for taking your time to write your review. All of us at Fiesta Americana Condesa Cancun are truly grateful for the honor you gave us to be a host of such a special time as your honeymoon. We are delighted to know that our restaurants and staff exceeded your expectations. We really appreciate your constructive criticism and suggestions... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 12, 2012

Fantastic Hotel. My girlfriend and I were looked after so well by the staff, who were so polite and friendly. They went out of their way to make sure we were happy. The room was very big and very comfortable. And the food was great, particularly the buffet which I found always had an excellent choice. Ent staff were very... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 12, 2012

I was actually a bit let down by my stay at FACC after reading so many positive reviews on this website. Firstly, after enduring a ten hour flight and arriving at the hotel reception very tired, we were told we had to speak to a lady (who we assumed was the concierge) to get information on where everything is in... More 

Was this review helpful? Yes
ManagerFACC, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for sharing your review, every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at, in order to meet our guests expectations. Our guest's comfort during entire stay is our greatest priority, therefore I apologize for the guest service agent who, while trying... More 

San Francisco, California, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 11, 2012

I wish I could give this trip 5 stars, I really do. My boyfriend and I purchased the all inclusive package for my birthday trip. I was very excited and after nearly 9 hours of flying/layovers we finally arrived at Fiesta Americana Condesa. Since I am huge on reviews and firmly believe in being bluntly honest let's summarize shall we?... More 

Was this review helpful? Yes 1
ManagerFACC, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Allow me to thank you for taking your time and sharing this review. Your feedback is very important for us and it is my regret that we were not able to meet your expectations in the area of food and beverage. We strive to personalize not only our service but our cuisine as well, in an effort to suit different... More 

Broken Arrow, OK
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 10, 2012

The hotel is beautiful! The staff is friendly and very helpful - most of them spoke English, but even if they didn't, they tried to be helpful! Many staff members went out of their way to recommend things to do in Cancun and to show us how to catch the bus, where to go, how much to pay for a... More 

Was this review helpful? Yes
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 10, 2012 via mobile

My bf and I travel for work and take a vacation every 5-7 weeks. So we consider ourselves expert hotel dwellers. We have visited Cancun three times in the past 12 months. The check-in was quick and painless no trying to sell us upgrades for a king sized bed or ocean view. The property is older, but well maintained. Our... More 

Was this review helpful? Yes
ManagerFACC, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for taking your time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations, one of our main objectives is the satisfaction of our guests with the quality on the food and the drinks. More than any... More 

Fullerton, Ca
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

My family had a vacation at Fiesta Americana Condesa Cancun on the third week of June 2012. I compared the prices before I selected this hotel, and found it to be pretty reasonable. Indeed, it was worth to choose this hotel. Many reviewers wrote how nice the hotel was and how wonderful the service was, so I'm not going to... More 

Was this review helpful? Yes 2
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 8, 2012

Nice hotel, quiet, good for young families, BEAUTIFUL beach, only downfall would be not very much to do during the evenings... Edgar Alejandro provide great service at the Tapas Bar, always greating us with a smile and very good food.. and my favorite waiter was Jose Cacique, was always attentive, making sure we had what we needed to relax by... More 

Was this review helpful? Yes 2
ManagerFACC, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

We are completely honored to read that your first visit to Fiesta Americana Condesa Cancun was enjoyable and met your expectations. We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to my... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

Our stay was great and the service was wonderful especially Angel and Alfonzo who treated us so well and made our stay so welcoming and fun! We would defiantly stay there again!! The food was very good too! Especially the Italian restaurant was our favorite of our stay!

Was this review helpful? Yes 1
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