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Fiesta Americana Condesa Cancun All Inclusive

Travelers' Choice award winner
#9 of 178 Hotels in Cancun
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Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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Fiesta Americana Condesa Cancun All Inclusive
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5,131 Reviews from our TripAdvisor Community

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Traveler rating
    3,189
    1,379
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,324)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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  • Spanish first
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    (971)
  • Dec-Feb only
    (1258)
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1 review
5 of 5 stars Reviewed yesterday NEW

This place is awesome. The staff is great, they cater to your needs. Very family oriented place. The all inclusive is worth it, even the mini bar in the room is included. Our last night here the chef made us a personal desert, which he and our server presented us with a special message to come back soon! Pictures of... More 

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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

My husband and I have went to many resorts. We read a lot of good reviews so we decided to book it with another couple. (No kids this time). I will list the pros and cons. Pros: Clean Nice rooms Nice staff Big beach towels Cons: Wait FOREVER to check into room!! We were a few hours early and they... More 

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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everyone was always smiling and catered to us. Restaurants were amazing and had great food! Aaron Tapia and Cristian Gonzales were great servers at the restaurant. Amazing pool and overall atmosphere was excellent. Felt as if you were in the Mayan culture of Mexico, very authentic!

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PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you for taking the time to share your feedback from your recent stay at Fiesta Americana Condesa Cancun. I am very pleased to read your review of our team and I know my staff will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. We certainly look forward to welcoming... More 

Spring, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

We booked Fiesta Americana for a family vacation. Overall, it was a fantastic experience. We felt so pampered the entire time! The staff were so attentive and always available. The resort amenities were great as well, especially the pools. They had multiple ones to swim in, an infinity pool, one below with a pool bar and volleyball net, and then... More 

Was this review helpful? Yes 2
Doylestown, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Nice hotel and staff as expected. You can't go 25 feet in any direction without running into a place to eat. I counted 15 placed to eat on any given day. Smokers were annoying. We had to sign a forum that we would not smoke on the grounds and they tell everybody that its 100% smoke free complex but people... More 

Was this review helpful? Yes 1
Guadalajara
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went all inclusive for business meetings and they have many options for food. I'll recommend specially sushi and fish tacos beside the pool. I have 2 comments. 1) The mexican hacienda concept they have, allow them to not take care of many details. Unpainted walls, broken floors, cheap furniture, etc. Under the same excuse the room is too standard... More 

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Satellite Beach, Florida
1 review
1 of 5 stars Reviewed 2 days ago NEW

Rooms were dirty, food was so so aweful, we ate off the resort, they were painting every morning early, smelled of paint all the time, old building, customer service was aweful, would never stay here again ever

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PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

I deeply regret to read that your recent experience at Fiesta Americana Condesa left much to be desired. Our main objective is to create memorable moments for every one of our visitors, and we urge our guests to let us know while on site if anything is not to their complete satisfaction. We are constantly improving the facilities and the... More 

1 review
2 of 5 stars Reviewed 2 days ago NEW

traveling with a group of 34 ppl was big , upon arrival there was no rooms available which was ok because we came early, 3 birthday girls and they only decorated 2 rooms, didn't acknowledge the 3rd birthday girl, the bartenders was very rude, like we didn't pay for all inclusive, no great activities on the resorts a lot of... More 

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PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for taking the time to share your experience. I would like to extend my sincere apologies for the terrible issues you went through during your stay, I assure you that the circumstances you described are not typical with the high standards that we strive to provide. I will be sharing your comments with the Heads of... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel staff was absolutely amazing! Starting with the front desk, they made you feel very welcomed! The concierge was very helpful, they explained were everything was located, made notes on the map! I referred back to it for days until I got the lay of the land..lol My daughter and I loved Alberto at the Mexican restaurant and Juan... More 

Was this review helpful? Yes 1
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and... More 

Forney, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Visited the FAC with friends. The rooms were under renovation but still clean. Housekeeping staff was especially attentive. Italian restaurant was wonderful. All wait staff was top notch. I highly recommend this place to stay.

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