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Fiesta Americana Condesa Cancun All Inclusive

4.0 of 5 Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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Fiesta Americana Condesa Cancun All Inclusive
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Fiesta Americana Condesa Cancun All Inclusive
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4,638 reviews from our community

Traveler rating
    2,900
    1,240
    312
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    68
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1,370
1,709
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,175)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Overall this was a great value and I would recommend it. The food was great and there was a good variety at alltimes of the day. The rooms were not fancy but clean. I highly recommend the Spa! Service was good overall. The pool and beach were beautiful! I would definitely go back.

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Detroit, Michigan
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

The service is exceptional, Mario, Jose and Carlos at the Cervicheria were great. At breakfast Pedro was fast and helpful. And at the Lobby bar Efrain treat us as family. For that alone 5 stars. The food is great specially if you enjoy fresh fish and seafood, if you go for the hamburgers and fries I am sure they are... More 

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PHILADELPHIA
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once again we stayed at the Fiesta America Condesa CanCun. This was our third trip to this resort. This year we stayed Two weeks instead of one, and it was just as good as Our first time. The bars are top shelf, the food was great and the help could not do enough for you. If you want a Memorable... More 

Was this review helpful? Yes 1
Houston, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at this all inclusive resort Feb 27 to March 2nd. We were not too impressed for the price we payed. We had issues with our door lock. I tried to explain this to the front desk. They kept giving me new key stating tha "the magnetic stripe could be damaged if you kept it near your cell phone... More 

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PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for taking the time to share your experience about your recent visit at Fiesta Americana Condesa. Your feedback is very important to us and I deeply regret the frustrating experience you went through, I will be working with all Department Managers in order to guarantee that every aspect of our service and facilities are in tip... More 

Mexico, New York
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is definietly one of my favorite one. The service is amazing the mexican seafood is really good if you are planning to have fun with friends this is the spot for you young people from different cultures converge here makining an excellent environmet the rooms are clean and you can find amusement inside such as acrobat performers with... More 

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Tipton, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is our 3rd year staying at FACC. We stayed 23 nights and 13 days and never left the resort. Their was a variety of food and entertainment. Celebrating birthdays and they had the room decorated and special treats for us every day. Ana Maria always had the room clean for us. We were on the 5th floor and had... More 

Was this review helpful? Yes 1
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Allow me to express my sincere appreciation for the wonderful comments you have shared in your review. It is always a source of great pride and motivation to read that the staff and service have achieved our greatest mission: to gain a new member of the Fiesta Americana Condesa Family. Let me assure you that I am very proud of... More 

De Land
Contributor
13 reviews 13 reviews
8 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our 4th trip to Cancun we spent February 16th-26th at the FAC. Despite negative remarks, I'm sure a lot of you have already booked the FAC and trust me when I say "You will love it." I spent the past two years at a five star resort and only had a few issues that could be resolved easily. There are... More 

Was this review helpful? Yes 6
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for sharing this very detailed review of the pros and cons you encountered during your stay. I am glad that your overall experience was more than enjoyable and that the staff and their service had a lot to do with it. Reading a guests comments is our best sense of direction when we analyze the strategies... More 

Delaware
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second trip to the Fiesta Americana Condesa. We were there from 2/21/15 to 2/27/15. It was just a fabulous as the first time. My sister and her husband joined us. They arrived 30 min before us and the front desk told us they checked in and where they would be. They still had the champagne waiting for... More 

Was this review helpful? Yes 2
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for sharing your review with the TripAdvisor community. It is very rewarding to read comments like yours, where we can see our hard work paying off in a satisfied guest. I am very proud of the staff, so it is very gratifying to read that they were able to resolve any inconvenience you might have had... More 

Wesley Chapel, Florida, United States
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Beach was great, water beautiful. however, cups/straws and general garbage seen a lot because some people just don't care. they appear to not be able to throw their trash away and leave it on the beach (not the hotels fault. It would be nice if the hotels had at least 1 garbage receptacle to make it easier for people to... More 

Was this review helpful? Yes 2
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for taking the time to share with all of us this review, your feedback is very important to us and it is my regret that we were not able to meet your expectations. One of our main objectives is the satisfaction of our guests with the quality on the food and the service. Let me assure... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The pool and beach were really nice. Lots of places to sit all day, as long as you saved your chairs by 7 am with towels. The staff was very friendly, but the food and drinks were so so. Maybe that is what you get in an all-inclusive place. Tipping was expected, and I did not have money with me... More 

Was this review helpful? Yes
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for taking your time to share with all of us this review, your feedback is very important to us and it is my regret that we were not able to completely meet your expectations this time. Thank you for adding the aspects of the Resort and the service that you did enjoy, one of our main... More 

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Hotel Summarization (Beta)

What travelers say

  • Fish tacos(81)
  • Italian restaurant(61)
  • Lobby bar(29)
  • Room service(24)
  • Very nice(23)
  • Breakfast buffet(14)
  • Ocean views(14)
  • Great time(13)
  • Pool bar(13)
  • Pool area(12)

Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
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Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun
Hotel Style:
#2 Family Hotel in Cancun
#6 Spa Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Romantic Hotel in Cancun
#8 Luxury Hotel in Cancun
#12 Business Hotel in Cancun

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