This hotel is awesome the staff is great loved every second of the wedding and our vacation. Definitely will stay here again. Make sure to visit Pedro at the lobby bar he's awesome. Oh room service: The best!!! :)

We just got back today. It's so great I couldn't wait to get on Trip Advisor to share our experience. The stay was sooooo amazing. They TRULY cater to each individual. My husband took our four kids (11, 7, 6 and 2) and my mom. They was something for EVERYONE! There are no words that can truly describe the experience.... More

We stayed here from June 1 through the 8th. It was a very nice resort. The day we arrived, we were greeted with drinks and a very friendly check in. We were then directed to the master suite. The suite was very nice and comfortable, even brought us a bottle of champagne. 4 of the days we were there rained... More

This hotel has a great service probably the best service I have had in cancun...and I have been in cancun 6 times and fiesta Americana condesa has given me the best service the 2 times I have stayed.. Really good workers plus the bartender named PEDRO gives the best service and respect. We actually picked that hotel for my wedding... More

From the moment we arrived, the staff at Fiesta Americana made us feel welcomed and treated us like royalty! The people are very kind and helpful, and the service was amazing! We opted not to upgrade to an ocean view room, and were so glad. We stayed in room 602 of the Moon Tower in a Superior Garden View room... More

This resort is an excellent value for an all inlcusive. Food is great, variety is good and service is excellent! Our favorite waiter was J.J. Or Juan Jose at The buffet. He made us feel like family and always called us his amigos. Everyone is so kind and helpful and the key phrase here is " it's a pleasure"! If... More

the rooms and the hotel facilities are not very good, it started to rain and water entered the restaurant, the waiters provide excellent service, congratulations to chef daniel kambu restaurant, sushi is delicious and the presentation is beautiful, the Japanese detail is very cute, cancun beaches are beautiful, the best I've seen in my life, definitely go back next year.

When we first got there we were treated with gr8 service the welcome, walking into our room with relaxing music playing after a long flight. We decided to go eat at the restaurant right next to the reception desk that has a stage. There was a show starting as we walked in. We got seated and helped ourselves to a... More

All of the staff were very polite and helpful. the wait staff at the pool side and beach side bars never let your drink get empty. The restaurants all had very good food, but the Italian one is definitely the best and definitely worth the wait to be seated.