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Fiesta Americana Condesa Cancun All Inclusive

Travelers' Choice award winner
#14 of 178 Hotels in Cancun
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Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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Fiesta Americana Condesa Cancun All Inclusive
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5,392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Last few comments nailed it. This is a great resort. Pros -Releasing turtles. Also loved what they did for the turtles. Hotel staff helps ensure mother turtle is protected and turtle eggs are safe. And help babies back to the ocean, even allowing guests and children to participate. Ask about this to the Activity Director by pool. This was the... More 

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Burlington, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the best vacation I have been on by far. This hotel took care of every need from check in to checkout. They would let us carry our bags and offered us champagne or water at check in. Everyone smiled as they served you and were very pleasant. My 14yrold went and she was never bored or complain. My... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for the warm words regarding our staff,... More 

Santo Domingo, Dominican Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent a week here with our two children and food was amazing and the choice of different dishes was incredible. This was our first experience going to an all inclusive hotel and not disappointed at all. Good entertainment and the rooms were beautiful. We enjoyed it so much that we are looking at dates to go back!!

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel was very nice. The rooms were ok, but who stays in their room all the time while they're in Cancun! Most of the staff was very friendly, always saying hello and asking how we were. There was a couple of bartenders at the pool bar that seemed to be in a bad mood a lot. Balan, Fransico (Paco),... More 

Was this review helpful? Yes 1
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you for taking the time to write a brief review of your recent stay, and for mentioning so many aspects of our service that made your stay enjoyable. Thank you as well for your feedback, I will be sharing your comments with the involved departments in order to ensure that every employee is committed to our purpose, which is... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We took our first family vacation and we really have no complaints! Cancun is beautiful and this hotel was amazing. It is situated on a perfect beach. The hotel is nice but it is the customer service that was truly amazing. Every single person that worked there went above and beyond to make this a great vacation. The food was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

There's nothing wrong to say about this hotel. Amazing staff amazing rooms, restaurants pools. The 24 hour room service is amazing when coming back from partying. Staff will be always willing to help you, great quality drinks at all the bars.

Was this review helpful? Yes 2
Marlton, NJ
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything was fantastic from the room *Master Suite)to the food and meals prepared by the chefs themselves!! Each staff member we passed most times looked us in the eye and said Hola or Hello. That's the Disney way of greeting people and is taught from the top down! We really enjoyed Chef's Vanessa and Gabrielle from the Asian Restaurant. Food... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I tried to think what I would like to see in a review of a resort before I wrote this. I didn't want to ramble like some others. I have been to several resorts in Mexico (Riviera Maya, Cozumel, and Cabo) so I have something comparable to compare this to. Here's what I came up with: Grade: B- For a... More 

Was this review helpful? Yes 8
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Checked in on August 18th for a four night stay after spending 3 days in Isla Mujeres. We were a group of 10, 3 families in 3 different rooms. Although check in was quick, the lobby area was extremely hot. Rooms smelled musty and moldy, floor was constantly wet and slippery, my four year old slipped twice and almost hit... More 

Was this review helpful? Yes 6
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

First and foremost, please accept my sincere apologies for not being able to fulfill your expectations during your recent visit. Your feedback is of great importance to us, as it helps us create strategies that will help us improve each and every day in the service we offer our guests. Should you consider Fiesta Americana Condesa Cancun for your vacations... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is awsome for relaxing and recharging batteries. The help of the crew is awsome like the help of Pedro Bastar and his boss Julio Gonzalez they made my experience a relaxing dream and definitely I will come back again this year

Was this review helpful? Yes
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