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Fiesta Americana Condesa Cancun All Inclusive

Travelers' Choice award winner
#9 of 178 Hotels in Cancun
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Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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Fiesta Americana Condesa Cancun All Inclusive
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5,140 Reviews from our TripAdvisor Community

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Traveler rating
    3,194
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,325)
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Hbg
1 review
5 of 5 stars Reviewed today NEW

staff made you feel at home very friendly the chefs were superb and their product and knowledge of cooking one particular chef stands out her name was Vanessa Martinez she made me and my family feel as if we were in her home with all the hospitality and then some thank you

Review collected in partnership with this hotel

Was this review helpful? Yes
Philadelphia, PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

My teenage daughter and I stayed here at the end of June 2015. I wasn't sure what to expect given some of the positive and negative reviews on Trip Advisor. We did end up having a lovely time; however, as is the case with every hotel, there are areas where this hotel can make improvements (some are needed more than... More 

Was this review helpful? Yes 5
Tulsa, Oklahoma
Level Contributor
205 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We are in our mid to late 40's with two sons 18 & 21. We have been reading reviews on Cancun hotels since March. We knew the good and bad about this hotel before we even arrived. With some hesitancy we booked the resort anyway because we thought our sons would have a good time. They like to play sand... More 

Was this review helpful? Yes 2
2 of 5 stars Reviewed 2 days ago NEW

Let me start with the positive... The staff at the restaurants, the beach, the pool are very nice. They work extra hard to make your stay pleasant. The food is ok, not great. The people in the front desk do not seem to care about you whatsoever. We had booked an ocean view room and when we checked in we... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I were married at the hotel in September and were accompanied by about 30 friends and family. The wedding and reception planning and execution was completely stress-free and managed flawlessly by Lisbeth Cruz and her Assistant. My wife and I couldn't be happier with location, views, decorations, cake, flowers, band, makeup and hair artists, photographer, videographer, minister... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

This place is awesome. The staff is great, they cater to your needs. Very family oriented place. The all inclusive is worth it, even the mini bar in the room is included. Our last night here the chef made us a personal desert, which he and our server presented us with a special message to come back soon! Pictures of... More 

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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I have went to many resorts. We read a lot of good reviews so we decided to book it with another couple. (No kids this time). I will list the pros and cons. Pros: Clean Nice rooms Nice staff Big beach towels Cons: Wait FOREVER to check into room!! We were a few hours early and they... More 

Was this review helpful? Yes 2
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you very much for taking your time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations during the time you spent with us. Although many travelers find Fiesta Americana Condesa Cancun to be a great place with excellent food... More 

Houston, Texas
5 of 5 stars Reviewed 4 days ago NEW

Everyone was always smiling and catered to us. Restaurants were amazing and had great food! Aaron Tapia and Cristian Gonzales were great servers at the restaurant. Amazing pool and overall atmosphere was excellent. Felt as if you were in the Mayan culture of Mexico, very authentic!

Was this review helpful? Yes
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

Thank you for taking the time to share your feedback from your recent stay at Fiesta Americana Condesa Cancun. I am very pleased to read your review of our team and I know my staff will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. We certainly look forward to welcoming... More 

Spring, Texas
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked Fiesta Americana for a family vacation. Overall, it was a fantastic experience. We felt so pampered the entire time! The staff were so attentive and always available. The resort amenities were great as well, especially the pools. They had multiple ones to swim in, an infinity pool, one below with a pool bar and volleyball net, and then... More 

Was this review helpful? Yes 2
Doylestown, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Nice hotel and staff as expected. You can't go 25 feet in any direction without running into a place to eat. I counted 15 placed to eat on any given day. Smokers were annoying. We had to sign a forum that we would not smoke on the grounds and they tell everybody that its 100% smoke free complex but people... More 

Was this review helpful? Yes 1
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