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Fiesta Americana Condesa Cancun All Inclusive

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Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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Fiesta Americana Condesa Cancun All Inclusive
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Fiesta Americana Condesa Cancun All Inclusive
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4,722 reviews from our community

Traveler rating
    2,946
    1,266
    320
    121
    69
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1,404
1,736
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The experience my family had here was absolutely wonderful. The view from our room was breathtaking and the staff here truly made you believe their sincerity. The most astonishing was the service we received by one waiter in particular, Juan Jose Hernandez Palomec, he made you feel as if he had known you your whole life and made it disappointing... More 

Was this review helpful? Yes 7
Sandy, Utah, United States
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just arrived home yesterday, and I'm sad to be home. My husband and I went by ourselves without the kiddos. We loved this resort and were quite surprised to have liked it so much. Before getting there we weren't sure what to expect. But we had excellent service from the first moment we arrived. We met so many of... More 

Was this review helpful? Yes 7
Denison, Texas
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was easy to get to from the airport, when you drop in the stop points made you feel safe. The overall looks of the hotel are wonderful. We enjoyed the pool and the beach area was clean. With it being spring break we were not over run with Spring-breakers so that made our trip even better. The La... More 

Was this review helpful? Yes 7
Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently returned from a week at the Fiesta Condesa in Cancun. We were two couples with four kids (boys were 16 and girls 13). There are many lovely things about this resort and we had an amazing time. Our rooms were pool view (although you could also see the ocean) and were a perfect location in the Moon Tower.... More 

Was this review helpful? Yes 12
Cincinnati, Ohio
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Fiesta Americana has been such a wonderful experience! We have been to Cancun countless times however this trip tops all! The staff has been absolutely incredible, a few really standing out to us! Juan Jose Hernandez Palomec went above and beyond treating us like royalty. His kindness and outstanding professionalism towards not only us but all of his customers... More 

Was this review helpful? Yes 9
Austin, Texas
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I just got back from the FA Condesa Cancun Resort after spending 5 glorious nights there! Even though it was Spring Break and the hotel was at- or near-capacity, it did not feel very crowded. We had a room in the Torre Mar (Sea Tower) with a full ocean view, and it was stunning! I had expected... More 

Was this review helpful? Yes 8
new york
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I would like to describe this hotel step by step, as usual Upon arrival the welcome desk was ok, nothing special, buy very friendly An employee provided us with explanations about the activities and tried to sell us the spa The rooms were nice, with basic decoration. A tiny bathroom with basic toiletries A fridge had water, sodas and beer... More 

Was this review helpful? Yes
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The food was amazing! We've been to Mexico four times and this is the best food we've had so far! Every meal was delicious and there was something to everyone. The drinks were awesome. It was a bummer when we couldn't get more than one drink per person (my husband wasn't able to get me a drink, we both would... More 

Was this review helpful? Yes 6
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Front desk refused to let me check in with out a paper copy of my reservation. The front desk agents saw our reservations on their computer screen. The front desk agents verified our identities with our passports, but still refused to let us check in without a paper copy. Someone needs to remind the front desk agents that they are... More 

Was this review helpful? Yes
Chicago, Illinois
Contributor
16 reviews 16 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just returned from the most amazing 6 day stay at Fiesta Americana. Honestly, I don't know how one could find anything bad to say. Check in went smooth it was barely 5 minutes we asked for a room with a balcony and that's what we got. We paid for a Garden View but our room was looking outwards the pool... More 

Was this review helpful? Yes 13
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review

On behalf of all the staff at Fiesta Americana Condesa, allow me to thank you for all the kind comments you share on your review. It is a matter of great importance that our guests feel cared for during their stay, and it is a source of great pride to know that the variety in entertainment, restaurants and activities have... More 

Hotel Review Summarization

What travelers say

  • Fish tacos(72)
  • Italian restaurant(51)
  • Lobby bar(29)
  • Room service(24)
  • Very nice(20)
  • Ocean views(14)
  • Breakfast buffet(13)
  • Great time(12)
  • Pool area(12)
  • Pool bar(10)
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