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All 175 Cancun hotels

B2B Hotel & Plaza

3.5 of 5 Hotel   |   Avenida Sayil, SM 4A | LC Malecon, Cancun 77500, Mexico
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B2B Hotel & Plaza
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Ranked #114 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed 4 days ago
Susan M Toronto, Canada
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54 people have reviewed this hotel

Traveler rating
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    19
    21
    4
    6
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12
13
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8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The rooms were spacious and clean. We got a balcony that had a great view. The pool was big with a spacious sun deck and a swim up bar. Our main purpose in Cancun was to visit Chichen Itza and Tulum and this hotel is ideally located near the highway. There are great restaurants and bars nearby. There was a... More

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Mexico City, Mexico
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 1, 2014

This is a good place to stay if you don't mind not being close to the beach, or zona hotelera (hotels zone)... I found a really good price to stay here and decided to give it a try, since my plan was to spend time in Isla Mujeres, it worked perfectly. The hotel is big and the rooms are spacious,... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. My most sincere apologies for not... More

Raleigh, North Carolina, United States
2 reviews
3 of 5 stars Reviewed February 25, 2014

Delta Airlines put us up in this hotel after our flight was canceled leaving Cancun. The check in process was as efficient as it could be considering they were checking in a couple of hundred people at the same time. Overall the hotel looks nice and contemporary, but has some slight issues... The walls are paper thin and tv or... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments. It´s a pleasure for us to let you know that we are working in the rooms to fix the inconvenient that B2B Hotel has with the walls. We finished last week with floor 9 & 10. I can guarantee you that we take all reviews very serious as it... More

Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 10, 2014 via mobile

Delta Airlines put me up in this hotel after my flight was canceled leaving Cancun. The check in process was efficient as it could be considering they were checking in a couple of hundred people who were on the same canceled flight. Overall the hotel looks nice and contemporary, but has some slight issues. THE CONS The mattress was very... More

Was this review helpful? Yes 1
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments, we will attend each one of them and we work harder to improve our standard levels and earn again your confidence. Hopefully will have the opportunity to welcome you back! Kind regards, More

Atlanta
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 7, 2014

First time flying Delta in years…and our flight was cancelled two times in the last 24 hours from Cancun back to Atlanta. This is where they brought us. While the staff is very nice, the rooms…specifically the beds, are horrible. It appears that they have tried to dress up a problem. On the surface, the place looks like it has... More

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Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. We hope that in the near... More

london
Contributor
16 reviews 16 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 2, 2013

Location is off the strip which means you are away from the party and beach action but closer to airport and central cancun. The check an check out was very fast- less than one minute. The rooms were well equipped and clean with balconies. Parking was useful and there are some good restaurants near by Was a bit disappointed that... More

Was this review helpful? Yes 1
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. With regards to the late check out, we confirm it without a extracharge when we have low occupancy but is previously confirmed by Front desk. Kind regards, More

Adirondacks
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 28, 2013

Our flight back to the states was cancelled by Delta and this was their remedy. One kind-hearted Delta agent, upon hearing where we were headed for the next 8 hours as we stood in line for a taxi, discreetly warned us to keep our valuables on us and not wander the neighborhood of the hotel. Our taxi driver let it... More

Was this review helpful? Yes 3
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments, definitively we highly appreciate them and your comments about our rooms, we will work harder to improve our standard levels. Hopefully will have the opportunity to welcome you back in your next visit to Cancun! More

Tacoma, Washington, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 23, 2013

The hotel is clean and comfortable. It appears to be unfinished but unless you explore beyond your room you would never know it. Pool is housed on top of the restaurant's roof and has a very pretty layout as well as a view. The decor is very nice and tasteful. There is a lack of vending/ice machines unlike American hotels,... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. We hope to stay with us once again in your next visit to Cancun. More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 10, 2013

This hotel is like a set of apartments in the city surrounded by buildings. We were placed in the hotel by the airline as our flight was delayed. I was pleasantly surprised. The room was spacious, air conditioned with a flat screen tv and modern in design. Note: I had been staying at Sapphire Now which is a 5* resort,... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. Hopefully will have the opportunity to welcome you back in your next visit to Cancun! Kind regards, More

London
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 1, 2013

This hotel is really interesting ... It is a bit of a Dr Jekyll and Mr Hyde hotel ... and some people will like it a lot ... some less so. I actually began to really like it and it really grew on me. It is a business hotel ... that also has normal tourists (both local and foreign) This... More

Was this review helpful? Yes
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. kind regards, More

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Additional Information about B2B Hotel & Plaza

Also Known As:
b2b Hotel And Plaza
Address: Avenida Sayil, SM 4A | LC Malecon, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#114 Spa Hotel in Cancun
#114 Business Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — B2B Hotel & Plaza 3.5*
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