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B2B Hotel & Plaza

Avenida Sayil, SM 4A | LC Malecon, Cancun 77500, Mexico
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B2B Hotel & Plaza
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99 Reviews from our TripAdvisor Community

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Katy, Texas
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 26, 2014

Got to Cancun a day early after a change of travel plans. Could not check in to The Royal Cancun until Saturday so we had to find a place for Friday night. Only place I could find was BB Hotel. Paid about $140 for a 2 Q room. Staff super nice. Only stayed one night and hotel served its purpose.... More 

Helpful?
1 Thank Katy_TexasSteveH
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. Kind regards, More 

Cape May Beach
Level Contributor
304 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed July 29, 2014

You must have wondered about the name. I did, so I asked. It is “business to business.” I have stayed in all of the hotels in and around the mall now. Fiesta was the best, but too small for 2 people - even in a double (and no good place to store clothes if staying for a week or more).... More 

Helpful?
2 Thank DonCapeMayBeach
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 2, 2014 via mobile

The hotel is in downtown. Near it you can find great shopping center with cinema and number of cafeterias and cafes.. But if you are eager to sunbathe at the seashore, it's really not the place to go. It's cheaper than some other hotels, but you'll pay the difference on taxi (10$) or buses(1$). In addition to that - the... More 

Helpful?
1 Thank LaPrinsesse
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. Hopefully will have the opportunity to... More 

Toronto, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 21, 2014

The rooms were spacious and clean. We got a balcony that had a great view. The pool was big with a spacious sun deck and a swim up bar. Our main purpose in Cancun was to visit Chichen Itza and Tulum and this hotel is ideally located near the highway. There are great restaurants and bars nearby. There was a... More 

Helpful?
Thank Susan M
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you very much for sharing your experience with us it is very helpful to learn the pros and cons of our services especially when they come from a direct source as our guests. Please be assured that the concerns you mentioned have already been addressed to the corresponding departments. Kind regards, More 

Mexico City, Mexico
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 1, 2014

This is a good place to stay if you don't mind not being close to the beach, or zona hotelera (hotels zone)... I found a really good price to stay here and decided to give it a try, since my plan was to spend time in Isla Mujeres, it worked perfectly. The hotel is big and the rooms are spacious,... More 

Helpful?
Thank cmxc5
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. My most sincere apologies for not... More 

Raleigh, North Carolina, United States
2 reviews
3 of 5 stars Reviewed February 25, 2014

Delta Airlines put us up in this hotel after our flight was canceled leaving Cancun. The check in process was as efficient as it could be considering they were checking in a couple of hundred people at the same time. Overall the hotel looks nice and contemporary, but has some slight issues... The walls are paper thin and tv or... More 

Helpful?
Thank Sandi S
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments. It´s a pleasure for us to let you know that we are working in the rooms to fix the inconvenient that B2B Hotel has with the walls. We finished last week with floor 9 & 10. I can guarantee you that we take all reviews very serious as it... More 

Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 9, 2014 via mobile

Delta Airlines put me up in this hotel after my flight was canceled leaving Cancun. The check in process was efficient as it could be considering they were checking in a couple of hundred people who were on the same canceled flight. Overall the hotel looks nice and contemporary, but has some slight issues. THE CONS The mattress was very... More 

Helpful?
1 Thank MsOnMyWay
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments, we will attend each one of them and we work harder to improve our standard levels and earn again your confidence. Hopefully will have the opportunity to welcome you back! Kind regards, More 

Atlanta
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed January 7, 2014

First time flying Delta in years…and our flight was cancelled two times in the last 24 hours from Cancun back to Atlanta. This is where they brought us. While the staff is very nice, the rooms…specifically the beds, are horrible. It appears that they have tried to dress up a problem. On the surface, the place looks like it has... More 

Helpful?
1 Thank mmtlsb
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. We hope that in the near... More 

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london
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 2, 2013 via mobile

Location is off the strip which means you are away from the party and beach action but closer to airport and central cancun. The check an check out was very fast- less than one minute. The rooms were well equipped and clean with balconies. Parking was useful and there are some good restaurants near by Was a bit disappointed that... More 

Helpful?
1 Thank calum a
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. With regards to the late check out, we confirm it without a extracharge when we have low occupancy but is previously confirmed by Front desk. Kind regards, More 

Adirondacks
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed July 28, 2013

Our flight back to the states was cancelled by Delta and this was their remedy. One kind-hearted Delta agent, upon hearing where we were headed for the next 8 hours as we stood in line for a taxi, discreetly warned us to keep our valuables on us and not wander the neighborhood of the hotel. Our taxi driver let it... More 

Helpful?
1 Thank DiamondGirl1011
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments, definitively we highly appreciate them and your comments about our rooms, we will work harder to improve our standard levels. Hopefully will have the opportunity to welcome you back in your next visit to Cancun! More 

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Amenities