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All 174 Cancun hotels

B2B Hotel & Plaza

3.5 of 5 Hotel   |   Avenida Sayil, SM 4A | LC Malecon, Cancun 77500, Mexico
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Ranked #95 of 174 Hotels in Cancun
A recent review
4 of 5 stars reviewed 3 weeks ago
Katy_TexasSteveH Katy, Texas
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61 reviews from our community

Traveler rating
    5
    26
    22
    2
    6
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14
17
5
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Katy, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got to Cancun a day early after a change of travel plans. Could not check in to The Royal Cancun until Saturday so we had to find a place for Friday night. Only place I could find was BB Hotel. Paid about $140 for a 2 Q room. Staff super nice. Only stayed one night and hotel served its purpose.... More

Was this review helpful? Yes
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. Kind regards, More

Cape May Beach
Top Contributor
201 reviews 201 reviews
36 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed July 29, 2014

You must have wondered about the name. I did, so I asked. It is “business to business.” I have stayed in all of the hotels in and around the mall now. Fiesta was the best, but too small for 2 people - even in a double (and no good place to store clothes if staying for a week or more).... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 2, 2014

The hotel is in downtown. Near it you can find great shopping center with cinema and number of cafeterias and cafes.. But if you are eager to sunbathe at the seashore, it's really not the place to go. It's cheaper than some other hotels, but you'll pay the difference on taxi (10$) or buses(1$). In addition to that - the... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. Hopefully will have the opportunity to... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 21, 2014

The rooms were spacious and clean. We got a balcony that had a great view. The pool was big with a spacious sun deck and a swim up bar. Our main purpose in Cancun was to visit Chichen Itza and Tulum and this hotel is ideally located near the highway. There are great restaurants and bars nearby. There was a... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you very much for sharing your experience with us it is very helpful to learn the pros and cons of our services especially when they come from a direct source as our guests. Please be assured that the concerns you mentioned have already been addressed to the corresponding departments. Kind regards, More

Mexico City, Mexico
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 1, 2014

This is a good place to stay if you don't mind not being close to the beach, or zona hotelera (hotels zone)... I found a really good price to stay here and decided to give it a try, since my plan was to spend time in Isla Mujeres, it worked perfectly. The hotel is big and the rooms are spacious,... More

Was this review helpful? Yes
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. My most sincere apologies for not... More

Raleigh, North Carolina, United States
2 reviews
3 of 5 stars Reviewed February 25, 2014

Delta Airlines put us up in this hotel after our flight was canceled leaving Cancun. The check in process was as efficient as it could be considering they were checking in a couple of hundred people at the same time. Overall the hotel looks nice and contemporary, but has some slight issues... The walls are paper thin and tv or... More

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Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments. It´s a pleasure for us to let you know that we are working in the rooms to fix the inconvenient that B2B Hotel has with the walls. We finished last week with floor 9 & 10. I can guarantee you that we take all reviews very serious as it... More

Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 10, 2014 via mobile

Delta Airlines put me up in this hotel after my flight was canceled leaving Cancun. The check in process was efficient as it could be considering they were checking in a couple of hundred people who were on the same canceled flight. Overall the hotel looks nice and contemporary, but has some slight issues. THE CONS The mattress was very... More

Was this review helpful? Yes 1
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments, we will attend each one of them and we work harder to improve our standard levels and earn again your confidence. Hopefully will have the opportunity to welcome you back! Kind regards, More

Atlanta
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 7, 2014

First time flying Delta in years…and our flight was cancelled two times in the last 24 hours from Cancun back to Atlanta. This is where they brought us. While the staff is very nice, the rooms…specifically the beds, are horrible. It appears that they have tried to dress up a problem. On the surface, the place looks like it has... More

Was this review helpful? Yes 1
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

First of all, thank you for sharing your experience by reviewing our property it is our main concern that all of our guests feel satisfied by our services I can guarantee you that we take all reviews very serious as it is the only way to improve our facilities and make the appropriate adjustments. We hope that in the near... More

london
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 2, 2013

Location is off the strip which means you are away from the party and beach action but closer to airport and central cancun. The check an check out was very fast- less than one minute. The rooms were well equipped and clean with balconies. Parking was useful and there are some good restaurants near by Was a bit disappointed that... More

Was this review helpful? Yes 1
Lucero F, Gerente de Ventas at B2B Hotel & Plaza, responded to this review

Thank you for letting us know you comments, definitively we highly appreciate them and commit us to increase our standard levels. With regards to the late check out, we confirm it without a extracharge when we have low occupancy but is previously confirmed by Front desk. Kind regards, More

Adirondacks
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 28, 2013

Our flight back to the states was cancelled by Delta and this was their remedy. One kind-hearted Delta agent, upon hearing where we were headed for the next 8 hours as we stood in line for a taxi, discreetly warned us to keep our valuables on us and not wander the neighborhood of the hotel. Our taxi driver let it... More

Was this review helpful? Yes 3
Lucero F, Sales Manager at B2B Hotel & Plaza, responded to this review

Thank you for taking your time to leave us your comments, definitively we highly appreciate them and your comments about our rooms, we will work harder to improve our standard levels. Hopefully will have the opportunity to welcome you back in your next visit to Cancun! More

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Additional Information about B2B Hotel & Plaza

Address: Avenida Sayil, SM 4A | LC Malecon, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — B2B Hotel & Plaza 3.5*
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Also Known As:
b2b Hotel And Plaza

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