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Dos Playas Hotel Cancun

blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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1 room 1 adult
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Dos Playas Hotel Cancun
Dos Playas Hotel Cancun
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950 Reviews from our TripAdvisor Community

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Phoenix, Arizona
1 review
3 of 5 stars Reviewed 1 week ago

Some rooms needs to be remodel. Great beach area, good amenities, but some managers are very nonprofessional. Specially Jesus from the Restaurant, He needs to improve his attitude towards guess. very attentive waiters.

Review collected in partnership with Amoma.com

Helpful?
Thank Lorena A
Blidworth
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Please do not book a holiday to this hotel with teletext holidays or any holiday with teletext holidays! We were absolutely ripped off! $9000 for the amenities of a 1 star hotel! The worst all inclusive ever! When ordering 3 mineral waters and a pineapple juice we were told only 2 drinks per customer! I couldn't believe this when we... More 

Helpful?
Thank Sam L

Travelers are raving about these Cancun hotels

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For 5 days it was reasonably good to stay at dos playas hotel cancun. We enjoyed the food very much and the staff was very pleasant. It was a good value for money and to be fair i disagree with those having high expectations for the little amount they paid comparative to other hotels in cancun

Helpful?
1 Thank lin m
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We really appreciate your objective review about our quality/price rate and we feel happy that you enjoyed your staying in our property. More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 23, 2015

Never ever go to this hotel even if they give you room in half price....It will just ruin your vacation...Rooms are pathetic..They gave me a room in which toilet discharge comes out of the bathroom sink if you flush the toilet...No free wifi..Full of mosquitoes..On complain they didn't change my room..Asked me to check out the room first and come... More 

Helpful?
1 Thank Ashis B
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We are sorry that our property did not meet your expectations. Please, consider that we are a budget hotel meeting the basic standards of a 3 stars property. Wi-fi is not free to avoid increase on our reduced rate per night. We are allways willing to change rooms if our guests are not satisfied, but that is subject to availability... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 14, 2015

Good hotel if you have a moderate budget. Not luxory rooms, but still were good. Many people complaint about them but I didn´t have any problems. It might depend on where you stay; if in the new area which is being remodelated or the old one. Air conditioning works good and towles are changed daily. The beach is great! White... More 

Helpful?
Thank Ruben I
dordon near Tamworth
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2015

Dos Playas is a local hotel complex in the tourist area of Cancun Mexico. The hotel staff at reception, entertainment staff, catering staff, and day team leaders were excellent. Very helpful in all matters. The boundary of the hotel is literally a few steps from the beach, a perfect location for boats, scuba diving, snorkelling and swimming. It is ideally... More 

Helpful?
Thank lorna w
Newcastle upon Tyne, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 10, 2015 via mobile

Slightly worried when I read the reviews about this hotel but was actually pleasantly surprised, yes the food is repetitive and most of it tastes quite sweet but the staff are extremely friendly and helpful there are 5 pools to choose from and the beach, which is gorgeous, room was clean and had air con which was a plus however,... More 

Helpful?
4 Thank Emo999
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 10, 2015 via mobile

Me and my fiancé went for 2weeks.. Weather was great only 2rain days..! Rooms need a little tlc but was ok wot it's needed for.,! Great staff, very helpful, especially the bar staff near the children's swimming pool and the cheff that does the big harn burger..! My fiancé is a fussy eater but never found nothing to eat.. So... More 

Helpful?
Thank Ryan R
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Thanks for your objetive review, We suggest our guests to buy some mosquito repellent for the nights. This is the Caribbean an bugs are everywhere!!!! :) More 

Thame, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 1, 2015

Worst place we have ever stayed (hotel wise). First night we complained as put into a horrible old unsecure ancient bungalow - funnily enough these bungalows/rooms are not shown on the hotel website. All refurbished clean rooms in the newer part of the hotel were given to Non- Europeans (as we found out from the list of 8 others wanting... More 

Helpful?
3 Thank Johnathan R
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Apparently our property did not meet your expectations. All our guests receive the same treatment despite their origin and rooms are provided on arrival bases. Dos Playas is a budget hotel and quality is according to what our guests are willing to pay. More 

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Hotel & grounds (159)
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Beach (48)
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Children's Pool (11)
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Main Pool (29)
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Maya Caribe Pool (15)
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Standard Room One Bed (46)
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The Hotel (33)

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