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All 174 Cancun hotels

Dos Playas Hotel Cancun

3.0 of 5 Hotel   |   blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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Dos Playas Hotel Cancun
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Ranked #98 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed 2 weeks ago
Scraggymagi London
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696 people have reviewed this hotel

Traveler rating
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94
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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London
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel grt location food very good and staff very helpful found no fault with this holiday thougharly enjoyed every aspect of it .location on beach was grt .outside entrance very good local bus service about a bus every five minutes .

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 3
Glasgow
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We've just left cancun yesterday after staying in Dos Playas for 2 weeks, outside of the hotel is a dump once you get inside it's not as bad, soon as we arrived reception staff where so rude & made us stand about forever, food in the restaurant was ok, didn't have much variety Salvador, Armando, Bictor were absolutely amazing couldn't... More

Was this review helpful? Yes 1
Jose Maria P, Director de Relaciones con Clientes at Dos Playas Hotel Cancun, responded to this review

We value all the comments posted by our guests. Unfortunately, what is left outside the hotel is responsability of local authorities and we are glad that you decided to stay for 2 weeks, even you felt that our reception desk staff was rude. We take your comments seriously and we will investigate these circumstances in order to provide the best... More

San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed July 17, 2014

My husband, and I stayed here for one night, and thank God it was only for one night. I am only going to review the room, and our view of the property we did get to see. I understand that some rooms MAY be better than others according to other reviews, but who knows. Anyway, first of all the guy... More

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 9, 2014

Staff were friendly and helpful but the owner of the hotel has to step up as the services are poor it's more of a 2 star to be honest Issues: Any problems with rooms must be reported to reception in which the staff could not speak English which was hard Once a problem was reported the staff promised to send... More

Was this review helpful? Yes 1
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We value your comments about your staying in Dos Playas. As you probably know, our property, is highly appreciated by clients on a limited.budget. and meet the basic standards for a 3 stars hotel. Our maintenance staff is always willing to helps our guests during their staying. The cleaning of rooms is done every single day and towels are changed... More

Leeds, United Kingdom
1 review
3 of 5 stars Reviewed July 8, 2014

I stayed at this hotel on the 4th june with a friend - when we arrived at this hotel we wondered where the hell we was as it was empty! we didn't expect much from this hotel as we was there just to party basically so didnt plan on spending a lot of time in the hotel. Food - The... More

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Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

June is not high season and the occupation is moderate in most of teh hotels and resorts in Cancun. We´ve had different reviews about quality of food and beverages and we respect all of them and do our best to improve them based in all your comments. We are willing to provide a sea view when available but booking a... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 6, 2014 via mobile

I spent the worst 2 weeks of my life in cancun thanks to hotel dos playas. When we arrived at around 5pm local time we asked where to get food from. We was told we had to wait till 7pm even through it was an all inclusive. As the days went on the staff where getting more and more rude... More

Was this review helpful? Yes
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Thank you for taking the time to post your review and give us the opportunity to clarify some of your comments to future guests. All inclusive resorts have specific times for the 3 main meals and, eventually, they have a snack station open among those times. We regrest if our staff wer rude to you but we will not consider... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2014

When I Stayed at dos playas with my family I had a amazing holiday had a brilliant 2 weeks, staff where all very friendly always their to help !! Especially when I was ill always asking if I needed any thing was very nice !! The two entertains Elliot and angel where amazing always very chatty and asking if we... More

Was this review helpful? Yes 2
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 30, 2014

I stayed here in mid may for a week after getting a good all inclusive deal,was a bit put off by some negative feedback before I left for airport.but im a great believer in judging for myself.well I had a great time here,the staff were first class.the guy that takes your cases and takes you to your room was always... More

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 27, 2014

Very disappointing as the water kept disappearing whilst in the shower, so had to sit with soap everywhere to wait for this to come back on. Complained to Reception 3 times and they do not care. The bathroom drainage is never cleaned hence when the door is shut is smells like a sewer. The maintenance is literally non-existant.I think that... More

Was this review helpful? Yes 2
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 22, 2014

First room was like a prison cell,I know that because I work in that field, it was the smell that hit you first,then then bed sheets boy were they bad,no towels phoned twice to ask for them ,fell asleep and in the morning went to the reception asked to move ,they gave me a better room bigger brighter and no... More

Was this review helpful? Yes 1
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Additional Information about Dos Playas Hotel Cancun

Address: blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dos Playas Hotel Cancun 3*
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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style
#43 Spa Hotel in Cancun #65 On the Beach Hotel in Cancun
Hotel Class
Number of rooms
129

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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