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Dos Playas Hotel Cancun

blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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Dos Playas Hotel Cancun
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Ranked #111 of 178 Hotels in Cancun
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873 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Celuisma Dos Playas hotel last week and I have to say that it was the worst hotel/ concentration camp I have ever stayed in. The hotel reception/ customer services staff in the lobby were untrustworthy, rude and uninterested, were moonlighting for time share companies offering guests free taxis, free gifts,free trips and free... More 

Was this review helpful? Yes 2
Greater London, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

On arrival seemed ok, then our rooms was next door to the staff quarters loads of wheeling trollies throughout the morning. This hotel is for locals patrons only if your only lagauge is English then this is not for you my advice would be to stay somewhere else. On our second day some patrons from the USA had checked out... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

Springfield, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

After reading reviews and knowing we got a super deal on this all inclusive resort , I thought I had made a mistake. I didn't want to stay here and tried to switch resorts, but Vacation Express didn't allow it since we purchased through Groupon. Upon arrival we were greeted by Miguel who spoke fluent English. He called for an... More 

Was this review helpful? Yes
london
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On the beach , 4 x pools , Great Family Atmosphere , Short walk to the main bus route , short walk to crocodiles (lol) and the staff are very friendly. The only thing is the executions bloke at main desk was not cheap

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

One of the worst experiences I've had. The reception staff super rude Rooms that look like a prison, very sloppy and old. First we were put in a room where one bed was a mattress on a cement wall, no telephone,doors that do not open and they even had cockroaches. We complained and in a bad mood they gave us... More 

Was this review helpful? Yes 2
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We are sorry that our hotel did not meet your expectations. The mattresses in the hallways and the garbage bags were there due to the storm that affected rooms and facilities. Our staff did their best to have most areas clean for our guests, despite the bad weather, Phones lines were down too due to the heavy raining...sometimes Mother Nature... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hote was nice but my room wasn't very good as well as the food I found a cokroach beside my bed! They serve the same food every single day they never change the menu I won't go there again there is a mot more options and this is not a good one, also somebody stole a shirt from my... More 

Was this review helpful? Yes 2
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 25, 2015 via mobile

Arrived there early and had to wait to check in until 1500. It was raining hard for first two days. By 1500, only one room was ready, so I gave the room to my parents, so they don't have to wait. Was promised the room will be ready in 15 minutes, still needed to be cleaned. Had to wait for... More 

Was this review helpful? Yes 3
Watford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 24, 2015

Me and my friend never booked this hotel with the intention of recieving 5* accomodation and service but we definitely didn't deserve what we got! During our stay there was a horrible storm (no ones fault) but the hotel was definitely not equipped for this. We had two leaks in our room, one coming from a light in the ceiling... More 

Was this review helpful? Yes 1
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

First of all, please, accept our apologies for all the inconveniences caused by the storm while your staing at Dos Playas. All the circumstances you mention in your review were originated by the heavy raining that affected our facilities and rooms. Even the WIFI was down due to the weather conditions, however, you can have internet in your room for... More 

Philadelphia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 7, 2015 via mobile

I am currently on day number two of my 6 day stay at Dos Playas..., and boy am I pissed! I came expecting the worse based on the price and reviews, but was secretly hoping the reviewers were bougie, hard to please, snovs just looking for reasons to complain. ..., boy was I wrong! I could not find anything, not... More 

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We are sorry that our hotel did not meet your expectations, based in your comments. Please, remember that Dos Playas is a budget hotel that most of our guests choose by its low rate and excellent quality/price ratio. If this is not your case, we understand that you might be interested in higher category hotels. We hope that, if you... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 1, 2015

When booking this hotel I requested a king sized bed. I was visiting with my girlfriend and ended up with 2 small beds instead. I requested a king sized bed 5 times, and ended up getting tired of asking for it and never getting it. We decided to spend our whole vacation sleeping in different beds. Drinks and food are... More 

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We appreciate the objetivity of your comments. Our hotel meets the basic standards coresponding to a 3 stars property, however, as you mention at the end of your posting, more quality comes together with higher rates. More 

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Maya Caribe Pool (15)
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