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All 174 Cancun hotels

Dos Playas Hotel Cancun

3.0 of 5 Hotel   |   blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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Dos Playas Hotel Cancun
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Ranked #105 of 174 Hotels in Cancun
A recent review
3 of 5 stars reviewed 1 week ago
TofMB Winnipeg, Canada
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786 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Winnipeg, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Well it was called a 3 star but that might have been pushing it a wee bit. However, the very tiny, dated rooms were clean and bug free. There were no extras, like face cloths or more than 2 bath towels and occasionally we got a hand towel but that wasn't too often. The food ranged from odd (wet cake??)... More 

Was this review helpful? Yes 3
Cincinnati, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

This was the worst travel lodging experience I've had...ever! And I've been to many remote parts of the world with far less resources than Cancun. I was part of a tour group that had booked this hotel and wasn't really expecting much but even going in with low expectations, I was disappointed. After a very long wait in the stuffy... More 

Was this review helpful? Yes 5
Liverpool, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

So me and my friend booked this hotel last year.... It was our first time in Mexico and we had arranged to meet up with a couple of our mates who were staying at the riu cancun down the road. We knew when booking this hotel it would in no way compare to the riu standards but at nearly half... More 

Was this review helpful? Yes 4
England
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Amazing view if beach side, but rooms of very low standard, shower dripped noisely the whole time, chain lock on door didn't work, rooms cleaned but had to keep chasing reception as towels taken but new not left. Buildings very delapidated, needs renovating, no lock on balcony door, just a pin, not all lights in room worked, a/c unit in... More 

Was this review helpful? Yes 2
Calgary, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel has an interesting location, but that is about all you can expect. Internet service connection has to be paid separately. Internet access was provided in the restaurant but was very poor. The TV didn't work. We requested several times to have it repaired. Maintenance came to the room twice and couldn't make it work. They always said they... More 

Was this review helpful? Yes 5
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

It seems that our property did not meet your expectations. Dos Playas offers budget accomodation with the basic requirments of a 3 stars hotel. We suggest all our guests to call maintenance staff to solve/repair anything while they stay at the hotel. Sometimes it might take a while due to the level of occupation, but, finally, all the issues must... More 

Bristol, United Kingdom
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 21, 2015

My wife and I recently returned from here and can honestly say that it was the best holiday we have ever had after holidaying together annually for over 20 years together. OK it's not The Ritz, but the staff bend over backwards to make your stay happy, the food is good and the rooms are clean and tidy. We were... More 

Was this review helpful? Yes 12
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 13, 2015

My hubby and I had 3 weeks here including Christmas and New Year and loved the place and the people. Our room was so clean and kept to a high standard everyday, and I loved the little touches with the heart and/or swan towels. The site itself is bigger than it looks in the pictures and apart from needing a... More 

Was this review helpful? Yes 12
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 10, 2015

My family and I recently returned from a 1wk stay at this place... Our group consisted of 10 people we had our reservations done over 2 months in advance, once we arrived we find out they had no rooms available, it takes them about 5 hours to "locate" rooms for us with non working AC, others with extremely noisy AC...... More 

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Please accept our apologies for the delay in accommodating in your rooms due to high occupancy during the dates of your stay. Our staff provide the same care and service to all guests , regardless their origin or nationality. As rightly mentioned in your comment , we are a budget hotel that meets the basic standards of its category. More 

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 6, 2015

We had a great time in cancun. Except few things, everything went well. We got a good room with beach view and balcony. The view was excellent with grounds and sea view. Food was good. We enjoyed 5 awesome days spending beachside. Had loads of fun and good memories with us. All together it was a memorable trip for us.... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 2, 2015 via mobile

My family and I have just returned from a two stay at this hotel , when I read the reviews I was a little worried but once we were there I found the hotel and staff lovely. The entertainment couple were fabulous and my sons Luke and mikey and Allan didn't want to leave. My eldest son had a broken... More 

Was this review helpful? Yes 5
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Additional Information about Dos Playas Hotel Cancun

Address: blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dos Playas Hotel Cancun 3*
Number of rooms: 129
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Hotel Style:
#46 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun

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