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Dos Playas Hotel Cancun

blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Hotel amenities
Dos Playas Hotel Cancun
Best prices for: 1 room 1 guest
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Ranked #106 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed 1 week ago
OhtheWearyTraveler Columbus, Ohio
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839 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

When booking this hotel I requested a king sized bed. I was visiting with my girlfriend and ended up with 2 small beds instead. I requested a king sized bed 5 times, and ended up getting tired of asking for it and never getting it. We decided to spend our whole vacation sleeping in different beds. Drinks and food are... More 

Was this review helpful? Yes 1
Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I just graduated from college and wanted to treat ourselves to a reasonably priced vacation. We found this place and booked our stay from May 16th to the 22nd. I did not read the reviews prior to booking and I became very nervous after reading some of the reviews posted. CHECKING IN However, my nervousness quickly faded... More 

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Let me first start by saying my post will give you some of the pros and cons. Cons: the decor in the room is outdated. The mattresses are old and there are no "extras" such as brochures to advise you, etc. My fiancés legs were hanging off the edge of the bed. The pillows were about half of the size... More 

Was this review helpful? Yes 3
Gateshead, England
Top Contributor
471 reviews 471 reviews
49 hotel reviews
393 helpful votes 393 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel as we wanted a simple, non-all-inclusive hotel close to the hotel zone and also close to downtown Cancun, with a decent beach. And this is exactly what we got. We were never going to be spending too much time in our room so the upper ground floor room we had overlooking the tennis courts facing towards... More 

Was this review helpful? Yes 1
Calgary, Canada
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

There were a number of issues we had with the vacation pertaining to the accommodations. I am going to go through in sequential order day by day as this will help show the progression of the issues at hand. I booked this vacation with my boyfriend in order to celebrate our anniversary, so it held particular sentiment to us and... More 

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I booked the trip for my daughter & myself prior to reading the trip advisor reviews. Once I read the reviews I was getting very nervous, but for no reason! The hotel is wonderful- my daughter is having a great time in the pool and the beach is gorgeous. The rooms are simple but we are only in there to... More 

Was this review helpful? Yes 2
New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2015

We haved a Great time at DOS PLAYAS HOTEL in Cancún. This Cozy hotel was recommended by Friends nearby. Very kind and professional staff, friiendly People arround, good facilitéis and a great Beach location are absolutely AMAZING!!!. BY the way: We take the opportunity to join a MEXICAN PARTY, it was really fun, we could hit the Piñata and Sing... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 15, 2015

Having arrived here and reading the reviews I really cannot understand how people can be so negative about this place. It maybe 3 star but I feel it was more than value for money. The hotel staff were falling over themselves to help you and nothing was too much trouble. The food was a little repetitive but non the less... More 

Was this review helpful? Yes 8
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We really appreciate the objetivity of your comments. Thanks very much for your preference and your recommendation to future guests. More 

Hamilton, Ontario, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 4, 2015

great time to be had during february spring break. the hotel is slowly being fixed up. finally there is some sort of covering on the patio of the restaurant.(outdoors) so if its raining or windy there is a bit of a reprieve. still a good place to come but i found it a bit pricey this time. compared to the... More 

Was this review helpful? Yes 5
California
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 1, 2015

Myself and my husband stayed here for 7 days, and it was just like the other reviews say. The pictures are very deceiving. The first room we stayed was old and smelled of bleach. The sink and toilet were leaking so we had to get a different room. The second room was actually pretty decent. The room service was bad.... More 

Was this review helpful? Yes 8
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We are always willing to change the room, if there is availability, to satisfy our guests. We inform our customers to leave towels on the floor if they want them to be replaced, otherwise we understand that they are clean. Taste of food is very subjective and we respect your comments about food but no type of bugs can crawl... More 

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