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All 178 Cancun hotels

Dos Playas Hotel Cancun

3.0 of 5 Hotel   |   blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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Dos Playas Hotel Cancun
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Ranked #97 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed 1 week ago
SteveBanks67 Bristol, United Kingdom
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770 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bristol, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I recently returned from here and can honestly say that it was the best holiday we have ever had after holidaying together annually for over 20 years together. OK it's not The Ritz, but the staff bend over backwards to make your stay happy, the food is good and the rooms are clean and tidy. We were... More 

Was this review helpful? Yes 4
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My hubby and I had 3 weeks here including Christmas and New Year and loved the place and the people. Our room was so clean and kept to a high standard everyday, and I loved the little touches with the heart and/or swan towels. The site itself is bigger than it looks in the pictures and apart from needing a... More 

Was this review helpful? Yes 8
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My family and I recently returned from a 1wk stay at this place... Our group consisted of 10 people we had our reservations done over 2 months in advance, once we arrived we find out they had no rooms available, it takes them about 5 hours to "locate" rooms for us with non working AC, others with extremely noisy AC...... More 

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Please accept our apologies for the delay in accommodating in your rooms due to high occupancy during the dates of your stay. Our staff provide the same care and service to all guests , regardless their origin or nationality. As rightly mentioned in your comment , we are a budget hotel that meets the basic standards of its category. More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a great time in cancun. Except few things, everything went well. We got a good room with beach view and balcony. The view was excellent with grounds and sea view. Food was good. We enjoyed 5 awesome days spending beachside. Had loads of fun and good memories with us. All together it was a memorable trip for us.... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My family and I have just returned from a two stay at this hotel , when I read the reviews I was a little worried but once we were there I found the hotel and staff lovely. The entertainment couple were fabulous and my sons Luke and mikey and Allan didn't want to leave. My eldest son had a broken... More 

Was this review helpful? Yes 5
Connecticut & NewJersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 30, 2014

We all read reviews of hotels and wonder is it really that bad or is that person just difficult to please. This hotel is really that bad. The only king bed was on ground floor facing the tool shed. Front desk lady had a take it or leave it attitude. Smelled horrible and no manager on site. We were going... More 

Was this review helpful? Yes 2
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Based on your final recommendation, a 5 stars hotel, we understand that our property, 3 stars, could not meet your expectations. We have many rooms with a king size bed, however, when you arrived there was only one available and our receptionist only can offer it to you, and it is your power to accept it or not. When a... More 

Toronto
Contributor
14 reviews 14 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 24, 2014

I dont want to seem totally negative so I will start this review by saying that the staff was really friendly at this hotel. The location is good too, right on the beach, although we only stayed overnight and it rained the whole time so we didnt actually go swimming. The beach looked OK, although you are right beside the... More 

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Was this review helpful? Yes
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We appreciate you beeing so objective and your preference in Dos Playas, although we have not met your expectations. Every year we improve the quality of our facilities to offer our guests a better service. Our staff regularly fumigates all areas and sometimes you can find some dead insects. More 

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 19, 2014

firstly I would like to start by saying the hotel price is cheap, much cheaper than others in the same area. so when you consider the price the location is good. upon arrival (we had booked for two weeks) we was told that they had no rooms available, and that we would have to stay in there sister hotel that... More 

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We appreciate your comments objectivity and offer an apology for the night you had to spent in our sister hotel due to a small overbooking which was quickly resolved. Dos Playas is a budget hotel that meets the quality standards of a three stars property. More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 16, 2014

Reception staff were quite rude and unhelpful, however domestic staff, restaurant staff and security were very friendly polite and efficient. You would expect front of house staff to be a lot more welcoming. Breakfast was adequate (most days). Dinner was not great. Very greasy stodgy and did not taste fresh. Alcoholic drinks were not great, tasted quite artificial and cheap.... More 

Was this review helpful? Yes 4
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Our valued customers select our property byits excellent value for money, making mention of its good location within the hotel zone of Cancun. We note your comments about the treatment of the reception staff that should, definitely, always be friendly to all our guests. More 

Italy
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 16, 2014

Just got back from there, it was awful...We bought - wedding in Las Vegas and honey moon in Mexico package. Vegas was amazing - hotel, wedding etc. but when arrived to the hotel in Mexico reception staff said that there was some mixed up in hotel and they do not have room for us. They sent us to another hotel... More 

Was this review helpful? Yes 1
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We regret that your experience at Dos Playas was not as expected and your reservation was not active at you arrival. We verify with travel agents that all bookings are updated before the guest checks-in. All rooms at Dos Playas have hot water. Of course, we are willing to change rooms if necessary. As per the great number of tourists... More 

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Additional Information about Dos Playas Hotel Cancun

Address: blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dos Playas Hotel Cancun 3*
Number of rooms: 129
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Hotel Style:
#48 Spa Hotel in Cancun
#68 On the Beach Hotel in Cancun

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