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All 172 Cancun hotels

Dos Playas Hotel Cancun

3.0 of 5 Hotel   |   blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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Dos Playas Hotel Cancun
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53%
Ranked #98 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 3 weeks ago
Lucy B Leeds, United Kingdom
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691 people have reviewed this hotel

Traveler rating
    131
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    129
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Glasgow
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

We've just left cancun yesterday after staying in Dos Playas for 2 weeks, outside of the hotel is a dump once you get inside it's not as bad, soon as we arrived reception staff where so rude & made us stand about forever, food in the restaurant was ok, didn't have much variety Salvador, Armando, Bictor were absolutely amazing couldn't... More

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San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband, and I stayed here for one night, and thank God it was only for one night. I am only going to review the room, and our view of the property we did get to see. I understand that some rooms MAY be better than others according to other reviews, but who knows. Anyway, first of all the guy... More

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staff were friendly and helpful but the owner of the hotel has to step up as the services are poor it's more of a 2 star to be honest Issues: Any problems with rooms must be reported to reception in which the staff could not speak English which was hard Once a problem was reported the staff promised to send... More

Was this review helpful? Yes 1
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We value your comments about your staying in Dos Playas. As you probably know, our property, is highly appreciated by clients on a limited.budget. and meet the basic standards for a 3 stars hotel. Our maintenance staff is always willing to helps our guests during their staying. The cleaning of rooms is done every single day and towels are changed... More

Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel on the 4th june with a friend - when we arrived at this hotel we wondered where the hell we was as it was empty! we didn't expect much from this hotel as we was there just to party basically so didnt plan on spending a lot of time in the hotel. Food - The... More

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Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

June is not high season and the occupation is moderate in most of teh hotels and resorts in Cancun. We´ve had different reviews about quality of food and beverages and we respect all of them and do our best to improve them based in all your comments. We are willing to provide a sea view when available but booking a... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I spent the worst 2 weeks of my life in cancun thanks to hotel dos playas. When we arrived at around 5pm local time we asked where to get food from. We was told we had to wait till 7pm even through it was an all inclusive. As the days went on the staff where getting more and more rude... More

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Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Thank you for taking the time to post your review and give us the opportunity to clarify some of your comments to future guests. All inclusive resorts have specific times for the 3 main meals and, eventually, they have a snack station open among those times. We regrest if our staff wer rude to you but we will not consider... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I Stayed at dos playas with my family I had a amazing holiday had a brilliant 2 weeks, staff where all very friendly always their to help !! Especially when I was ill always asking if I needed any thing was very nice !! The two entertains Elliot and angel where amazing always very chatty and asking if we... More

Was this review helpful? Yes 2
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here in mid may for a week after getting a good all inclusive deal,was a bit put off by some negative feedback before I left for airport.but im a great believer in judging for myself.well I had a great time here,the staff were first class.the guy that takes your cases and takes you to your room was always... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very disappointing as the water kept disappearing whilst in the shower, so had to sit with soap everywhere to wait for this to come back on. Complained to Reception 3 times and they do not care. The bathroom drainage is never cleaned hence when the door is shut is smells like a sewer. The maintenance is literally non-existant.I think that... More

Was this review helpful? Yes 2
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 22, 2014

First room was like a prison cell,I know that because I work in that field, it was the smell that hit you first,then then bed sheets boy were they bad,no towels phoned twice to ask for them ,fell asleep and in the morning went to the reception asked to move ,they gave me a better room bigger brighter and no... More

Was this review helpful? Yes 1
Cherry Hill, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 16, 2014

This hotel (which is also a timeshare and condo location) is a mediocre hotel that has the right location. It is situated near an R1/R2 bus stop and it is set on a beach (that i believe is a public beach given after a storm churned up a load of sea grass it was not cleaned up despite the rest... More

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Additional Information about Dos Playas Hotel Cancun

Address: blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dos Playas Hotel Cancun 3*
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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style
#43 Spa Hotel in Cancun #65 On the Beach Hotel in Cancun #98 Business Hotel in Cancun
Hotel Class
Number of rooms
129

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