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The Westin Lagunamar Ocean Resort

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Hotel amenities
Ranked #14 of 170 hotels in Cancun
4.5 of 5 stars 756 Reviews
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756 reviews from our community

What travelers say about this hotel
  • Infinity pool(42)
  • Very nice(41)
  • Isla mall(35)
  • Time share(28)
  • Hotel zone(23)
  • Hot tub(20)
  • Business center(13)
  • Would highly recommend(11)
  • Friendly and helpful(11)
  • Flat screen TV(10)
Traveler rating
    456
    212
    56
    22
    10
Only show reviews for Family (304) | Couples (310) | Business (6)
Date Rating
Trekking48
Oakville, Canada
Contributor
12 reviews
7 helpful votes
5 of 5 stars Reviewed February 8, 2012
6
people found this review helpful

We came to the Westin Lagunamar on a promotional package offered by Starwoods - they have vacation ownership villas. The hotel was new and just fabulous. They opened the new phase our second day doubling the resort and adding another huge pool and two hot tubs. The beach has to get a 100% approval rating and all the staff were... More

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vie_voyage
toronto
Senior Reviewer
6 reviews
24 helpful votes
4 of 5 stars Reviewed February 7, 2012
7
people found this review helpful

We stayed in this property for 5 days at the end of January. The hotel is absolutely stunning. The infinity pool is amazing. We spend most of our time at the beach. There were always chairs available at the beach with umbrellas. No need to wake up early to reserve anything. We were put in building 10 in a studio... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Dear Guest , It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future. Regards More

Denveropinion
Denver, Colorado
Reviewer
4 reviews
5 helpful votes
4 of 5 stars Reviewed February 7, 2012

Most of the staff were friendly and helpful. The resort was beautiful, clean and even though they are finializing some construction it was quiet. The rooms are amazing. The beach was postcard perfect. I did have to ask for towels everyday. Directly across the street from upscale shopping. I am already planning my next visit to the Launamar. More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Thank you for such a nice review, nothing makes us feel better than knowing our guests left the property feeling better than when thay arrived. Please come back to visit us soon here at your second home in the Mexican Caribbean. Best Regards, The Westin Lagunamar Management Team More

Jbef333
Chicago, Illinois
2 reviews
9 helpful votes
4 of 5 stars Reviewed February 6, 2012
8
people found this review helpful

Just got back ! We had a fabulous vacation and a wonderful stay. First, the pros- the pools and beach are gorgeous, we loved our room and the kitchen had everything you could every want or need for meals, bathroom was big and great (yes we had the water temp problems of other reviewers but if you let the water... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Dear Guest, We would like to thank you for choosing Westin Lagunamar Resort and we hope to have the opportunity to welcome you back to our resort on your next visit to Cancun. Regards, More

juizai
New York City, New York
Senior Reviewer
7 reviews
10 helpful votes
4 of 5 stars Reviewed February 6, 2012
4
people found this review helpful

I was traveling with family. My toddler son, husband, siblings, parents and in law so had a nice span in ages. Room: We booked a 2 bedroom lockoff and was assigned room 967 and 968 in building 9 on the 6th floor. What an awesome view!! We had a corner unit and got the view of the pool and ocean.... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Thank you very much of a super fantastic review !!! We are so happy and pleased to know that you and your family had a great time at our property. We like to make our restaurants a memorable experience and we are so thrilled to know you enjoyed them for breakfast and dinner every day of your stay. Our chef... More

Andy G
San Francisco, California
1 review
1 helpful vote
5 of 5 stars Reviewed February 6, 2012
1
person found this review helpful

I stayed here for a business trip. I found everyone working here to be very nice and I especially found Wendy who checked me in to be very nice and helpful. Wendy seemed to be always working when I was at the hotel and I was not working. I always went back to see Wendy because she was always so... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Dear Guest , We are delighted to have created memories for you here at our amazing resort. We look forward to creating more for you in the future. Thank you for you comments, we are very glad to know we were able to make your vacation exceptional...will be a pleasure to share your comments with Emma and the concierge department.... More

frankiec112373
Kinnelon, New Jersey
Senior Reviewer
8 reviews
1 helpful vote
5 of 5 stars Reviewed February 5, 2012
1
person found this review helpful

This is our second year going to Lagunamar. I stayed from Jan.28th - Feb.4th. It was truly amazing. I traveled with 23 people (11 of them are children under 8 yrs old), friends and family. I requested our rooms be together and they made it happen. I requested shuttle service from and to the airport and they made it happen.... More

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impytraveller
Toronto
Contributor
12 reviews
5 helpful votes
4 of 5 stars Reviewed February 5, 2012
2
people found this review helpful

This was our second stay at the Westin Lagunamar. It is a beautiful resort. It's well located between the airport and downtown Cancun with a bus stop located in front of the hotel. And it's across from a fairly large shopping mall if that is your gig. The infinity pool is gorgeous. There were plenty of chairs around the place... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Dear Guest Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We also, would like to inform you that we will share your comments with the team and followed up... More

Stan_NY_NJ_PA
Woolwich, NJ
Senior Reviewer
6 reviews
23 helpful votes
5 of 5 stars Reviewed February 4, 2012
4
people found this review helpful

We just returned from a week stay from Westin Lagunamar Resort in Cancun. We stayed at bldg 1, right by the ocean and couldnt be happier. However, the resort doesnt seem to have any rooms without a good view anyway. Fully exceeded our expectations. This facility is a villa resort and is catered towards family vacationers. The villas are very... More

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Abarr101
Leeds
Contributor
15 reviews
16 helpful votes
5 of 5 stars Reviewed February 4, 2012
1
person found this review helpful

A superb resort that seems to specialise in relaxation. From the advance emails by the concierge asking your holiday preferences to the spa facilities this property understands and tries to predict and provide what you may want. Well maintained comfortable rooms, facilities and grounds add to the enjoyment. Phase II is almost complete so construction noise is a minimum. The... More

Was this review helpful? Yes
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Dear Guest , It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future. Regards More

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The Westin Lagunamar Ocean Resort Also Known As

  • Westin Lagunamar Ocean Hotel
  • Cancun Westin
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico

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