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The Westin Lagunamar Ocean Resort Villas & Spa

4.0 of 5 Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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The Westin Lagunamar Ocean Resort Villas & Spa
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The Westin Lagunamar Ocean Resort Villas & Spa
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3,081 reviews from our community

Traveler rating
    1,967
    775
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    48
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1,272
1,209
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars NEW

We stayed at the Westin 2/20-2/26/15. I totally agree with all the great things previous reviewers said about the Westin. In particular the pools are amazing - gigantic, heated and absolutely delightful. Loved the hot tubs. Plenty of lounges to spare. Really enjoyed the one-bedroom villa which was tastefully decorated and very comfortable. Oceana restaurant was fine and a decent... More 

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Hartford, Connecticut
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed yesterday NEW

First off let me say I am not a time share owner. I am a SPG Lifetime Platinum Member. We stayed here in January 2015 for 4 nights and I did not write a review I really didnt think I could add anymore than was already said. We came back for another 7 nights in February 2015(last week). We love... More 

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Oxford, Connecticut
Top Contributor
70 reviews 70 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are Platinum Elite SPG members and we consider ourselves well traveled. In my experience Lugunamar is the very best there is in every category of service from check in to check out. Located in the heart of the resort and hotel district the Westin Lagunamar is literally within walking distance of a full range of good to great restaurants... More 

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Andover, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

we have been coming to this resort for 5 years and although we never thought it could get better it does. Excellent is the only word to describe the entire resort and its staff. The rooms are beautiful the grounds are beautiful and both are immaculately clean and well kept. They have a great DAILY activity program for all ages... More 

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New York City, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location was great! They had a really nice mall across the street from the hotel. Alot of restaurants were walkable distance. We stayed and had a beautiful view of the beach and sea view. However I felt like because we were at the end room of the hallway, our room was not fully cleaned or nobody really wanted to... More 

Was this review helpful? Yes 2
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to post this review and also offer you a sincere apology for the cleaning inconvenience, we are aware of this situation and also taking actions working specifically on this matter. We hope to welcome you near future to show know the enhancements and provide you with a westin... More 

Coopersburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been coming here for years as a family with younger children and teens. We are owners but that is irrelevant. All guests are treated with the same respect and appreciation. Staff is phenomenal and consistent. So great to see the same faces year after year. They remember names. They remember faces. They make you feel welcome. People complain... More 

Was this review helpful? Yes 5
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for sharing your amazing review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and knowing that we exceeded your expectations of facilities and people, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay.... More 

Ruthin, United Kingdom
Top Contributor
83 reviews 83 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location with plenty of shops, bars and restaurants just outside the resort. The staff here are fantastic and the food on the resort was excellent. The facilities are good and everywhere is clean. Perfect place for a relaxed chill out break and plenty to do on site or close by if you are looking for a bit more adventure.

Was this review helpful? Yes 2
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for your nice comments, we are glad to know that you had a relaxed stay at Westin Lagunamar, he appreciate every comment from our valued guest and we want to welcome you back soon! Sincerely, The Westin Lagunamar Management Team More 

Portsmouth, New Hampshire
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have been coming here for years and I have to tell you this hotel is beautiful, professionally run, has everything you could want, including the guest service manager Omar, who is doing a great job taking care of everything. I always spend a month in Mexico and check in and out of here 3 times a season. I have... More 

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest Thank you for coming back again for a great experience at Westin Lagunamar; it is our mission to improve every time our valuable guests come back and expect a renewed Experience. We hope to welcome you next year! Warm Regards, The Westin Lagunamar Management Team More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't say enough about this place. The staff, with their endless smiles, cleanliness, eagerness to assist you in any way. The views and layout of the resort are beautiful and guest friendly. Centrally located with many restaurants across the street and near by, many sitting on the lagoon, along with several great malls and nice grocery stores. Personal transportation from... More 

Was this review helpful? Yes 2
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest! Thank you for your nice review, we hope to welcome you for eight time and keep being part of your vacations for many years! Thank you for your loyalty and see you soon. Sincerely, The Westin Lagunamar Management Team More 

Alexandria, Virginia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 4th visit to Cancun and this property. It's truly like no other place we have ever been which keeps us coming back. It is great for couples and families alike with two large oceanfront pools, swim-up bars (food & drinks), restaurants (with theme nights all week), adult and kid activities, spa services (the couple's massage in the... More 

Was this review helpful? Yes 5
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We loved your comment, thank you for taking the time to post it. That´s all our guests need to know to have a special stay with us and to enjoy the Westin Lagunamar Experience; it makes us happy serve and pamper our guests. We are looking forward to welcome you back near future. Warm Regards, The Westin Lagunamar... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(55)
  • Infinity pool(42)
  • Happy Hour(33)
  • Isla mall(28)
  • Hotel zone(21)
  • Time share(18)
  • Breakfast buffet(13)
  • Washer dryer(9)
  • Friendly and helpful(9)
  • Great location(8)

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 143
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#11 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
#23 Business Hotel in Cancun

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