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The Westin Lagunamar Ocean Resort Villas & Spa

Travelers' Choice award winner
#13 of 178 Hotels in Cancun
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Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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1 room 1 guest
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The Westin Lagunamar Ocean Resort Villas & Spa
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3,524 Reviews from our TripAdvisor Community

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Traveler rating
    2,273
    873
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1,488
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We exchanged into this facility for a week. Because we were a little early, we wandered down to the pool bar and grill for some lunch. Food was great, service was superb. We wandered around the property, which is extensive. The infinity pool looks like it flows right into the ocean. Multiple pools and activity areas. Back to the desk... More 

Was this review helpful? Yes 1
Concord, Massachusetts
Level Contributor
148 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I wanted to give this property 5 stars. It is a truly beautiful resort with great staff and great service. From the moment you check in, the resort captures you. The views from all the rooms is great though the higher rooms are better. The infinity pool is enormous and plenty roomy for everyone and, of course, the swim up... More 

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Redondo Beach, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

everything was hospital white. The room is small for its rating and although clean everything is too white. The pool bartenders are great however the pool itself is not. This is not what we would call a 4 star hotel. more like 3. We had higher expectations of the Westin. It is the furthest from downtown as well but cab... More 

Was this review helpful? Yes 1
Fort Worth, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

We stayed in Building 9, convenient location and had a great view of pool and ocean with easy access to either pool, the suite was nice and clean. We were greeted warmly and timely by the concierge Maria (Toni) Moreno, who treated us like family. She was helpful in recommending area restaurants which we enjoyed immensely. We spent the majority... More 

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New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I am an owner(timeshare) my home base is in the Bahamas however this resort knocks all others out of the water!! The grounds are absolutely gorgeous and the staff is extremely friendly. We came with another couple and we are already planning a trip back! Just to give you an example of how friendly they are we went down to... More 

Was this review helpful? Yes 1
Stratham, New Hampshire
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had some issues as we checked in but they were minor and the staff saw to our needs. Our vacation started early when the Daniel Castellanos, our personal Concierge called me from Mexico 5 days before my trip to see if I had any questions or concerns about my trip. This was a great touch by the hotel which... More 

Was this review helpful? Yes
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for nice comments about our friendly staff and accommodations. Thank you for choosing our resort for your refreshing stay! We hope to welcome you near future!. Warm Regards from Cancún More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The moment we entered the hotel, we smelled the signature Westin "smell" and we were greeted by the staff. The resort was very peaceful. It's massive with huge pools. The beach access is wonderful. Our room has a kitchen as well as washer and dryer. The hotel is across La Isla mall, good place to walk around and shop luxury... More 

Was this review helpful? Yes 3
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We are thrilled to read that you enjoy the rooms, the beach and the staff, our convenience location also; we would to thank you for posting a review about our resort. Looking forward to welcome you near future! The Westin Lagunamar Management Team More 

Los Angeles
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

There are great things about this place and some not so great. All in all it levels out to make the stay average. Pros - Great location. next to la Isla and other spots to eat. easy to get around with no car. That was excellent. Staff is friendly and helpful. Many staff members go above and beyond to help... More 

Was this review helpful? Yes 4
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting your review, and we are really sorry to hear that the cleanliness and the food didn’t meet your expectations. We always care about our valued guests and read carefully every comment to follow up with the proper department. Thank you; we would love the opportunity to welcome you back near... More 

Woodinville, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of 11 had a fabulous time at this resort. The pool concierge, LomeLi, was so helpful every morning in accommodating all of us with lounge chairs and towels. The grandkids were introduced to the swim up bar staff and were able to order their own smoothies throughout the day and charge them to the room. The mini foot... More 

Was this review helpful? Yes 2
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you so much for this wonderful review and for choosing our resort for your memorable family vacation. We are delighted to read that we meet your expectations and our staff was always helpful. We are looking forward to welcome you near future! Warm regards, The Westin Lagunamar Management Team More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

me and my wife came here for our 1st anniversary and loved it. just the start off is not so great. when u check in u can wait arround a while! they are not so friendly by the front desk! and even when there are barely people at the front desk they just kinda try to ignore you in away.... More 

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for your nice feedback, and we apologize for that inconvenience and non indicative attitude of the front desk staff; we really appreciate every piece of feedback from valuable and guests. Please contact us directly if would like to discuss your stay in further detail or need any request. Sincerely, The Westin Lagunamar... More 

Hotel Review Summarization

What travelers say

  • Very nice(41)
  • Infinity pool(36)
  • Happy Hour(24)
  • Isla mall(21)
  • Hotel zone(16)
  • Time share(13)
  • Breakfast buffet(11)
  • Hot tub(6)
  • Shopping center(5)
  • Lounge chair(5)
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Bathroom (67)
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Amenities (38)
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Beach (12)
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One-Bedroom Premium Villa (60)
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Pool (31)
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Studio Premium Villa (52)
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The Hotel (68)

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Dining (10)
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Pool/beach area (2)
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Hotel & grounds (28)
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Room/suite (6)
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Bathroom (1)
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Other (6)
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