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All 174 Cancun hotels

The Westin Lagunamar Ocean Resort Villas & Spa

4.0 of 5 Hotel   |   Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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The Westin Lagunamar Ocean Resort Villas & Spa
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Ranked #16 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Saboutraveller Orange, California
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2,629 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (869)
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English first
Orange, California
2 reviews
4 of 5 stars Reviewed yesterday NEW

I stayed for 7 nights at this property. The location, service, and infinity pool are all magnificent. I did not experience the previous complaints from travelers such as poor lobby reception, terrible views, noise, etc. I actually found the lobby very charming and there really was little noise. However, I stayed in two rooms during my visit. The first room... More

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Rio de Janeiro - Brazil
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I stayed with my family there in June and the place was beautiful, we enjoyed all the pools, the incredible weather and beaches. But since the first day I noticed that the room had a sticky floor. I tought to myself it must be some cleaning product, mixed with the see breeze we received from the varanda. However, two days... More

Was this review helpful? Yes 1
Ann Arbor, Michigan
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My daughters and I just stayed here for a week, which was our first time visiting Cancun. I must first give kudos to our personal conceirge at WLR, Pedro Aguilar, who contacted me a week or so prior to our arrival with a 'welcome' email. Pedro answered all of my questions, submitted my requests, and prepared an excursion list of... More

Was this review helpful? Yes 3
Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I made our third trip to the Lagunamar, we love it so much we stayed 2 weeks this time, July 6-20. The rooms are great, the view incredible. The service is 5-star all the way! We enjoyed the breakfast buffet every morning and had several dinners at the hotel restaurants. The service at the pool was outstanding... More

Was this review helpful? Yes 1
Middlefield, Connecticut
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed here during the week of 8-9-14 and found it to be terrific. Cannot ask for better service - everyone was polite, efficient, and incredibly customer focused. Our 9 year old found it easy to get around and loved the pool with the slide. The ocean front is spacious and there are very few trinket peddlers. The property is... More

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Bay Area, California
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a week with family in a studio. Loved having the washer and dryer and mini kitchen. The room was spacious and clean. Extremely comfortable. The pools were amazing, warm and huge! The kids loved he slide and the beach. The kids club is fantastic. This hotel is directly across the street from a large mall which has... More

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New York
Top Contributor
55 reviews 55 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had what they call a two bedroom layout which is a Villia and Studio with connecting doors. This was a lot of space for a family of four with a big dinning room table and full kitchen. The only negative there are not two bed rooms only queen bed and sofa bed which I did not get any complaints... More

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Hampshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was really nervous about this as we are booked as part of a timeshare experience (buy a 3 year experience to taste what it's like on the timeshare programme). Booking it was the most complex and stressful process full of restrictions despite what we were sold. However none of that is this resorts issue that's the interval international programme.... More

Was this review helpful? Yes 1
Brooklyn, New York, USA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

if you would take this hotel and put it not in front of this gorgeous caribbean sea, it would be a 2 star. but since its on the ocean you forget all other issues with the hotel. whenever i called down to the front desk with a request, either it never came or came a hour later. one night i... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for posting your review. We will share your feedback with the respective upper Managers so that they can ensure our associates are doing their best to provide our guests with a refreshing experience. Please contact us to: lagunamaroceanresort@westin.com for further assistance on this matter. Sincerely, The Westin Lagunamar Management Team More

2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We stayed here in 8/14. The hotel was gorgeous, but the Westin lacked tremendously in their signature service. Not once while at the pool did anyone come up to offer us poolside or beach service. I saw waiters passing, but did not reach out at all. We ate at two of the hotel restaurants, and service was below par. We... More

Was this review helpful? Yes
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you so much for your review, we appreciate your feedback to improve every day and helps us to work even harder in those areas you mentioned. We also want to thank you for choosing Westin Lagunamar as your Caribbean gateway. We look forward to welcome you near future and experience the enhancements Warm Regards from Cancún! The... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(58)
  • Infinity pool(44)
  • Happy Hour(35)
  • Isla mall(33)
  • Hotel zone(24)
  • Time share(21)
  • Breakfast buffet(14)
  • Full kitchen(10)
  • Friendly and helpful(9)
  • Great location(9)

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

2,240 photos of this hotel

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Amenities (38)
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One-Bedroom Premium Villa (60)
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Studio Premium Villa (52)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Cancun #13 Family Hotel in Cancun #13 Romantic Hotel in Cancun #15 Luxury Hotel in Cancun #16 Business Hotel in Cancun #16 On the Beach Hotel in Cancun
Hotel Class
Number of rooms
143

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Westin Lagunamar Ocean Resort Villas & Spa and other travelers.
4 questions
Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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