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The Westin Lagunamar Ocean Resort Villas & Spa

#12 of 180 Hotels in Cancun
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Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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1 room 1 adult
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The Westin Lagunamar Ocean Resort Villas & Spa
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3,926 Reviews from our TripAdvisor Community

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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Was here a couple of years ago with some friends. It was nice enough, rooms were clean, pool was the highlight and the swim up bar. But overall, kind of a boring property. Feels like it is a place for American tourists with kids who want to feel "at home" and not like they are in Mexico.....bland, but serviceable. It... More 

Helpful?
1 Thank 78768jm
New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed here before and love it. Very nice staff and amenities. Pools are clean and well kept. Love the swim up bar!Beach is fantastic. The location of this resort is outstanding. The Isla shopping mall is across the street. The bus stop is next to the hotel. We like taking the bus. Highly recommended.

Helpful?
Thank David B
wisconsin
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I spent the entire month of January at Lagunamar. Best January of my life. The grounds, upkeep and general care of the facility done by staff just amazes me. Staff are so friendly and caring. Claudia, our concierge, is such a nice and helpful lady. I cannot believe she remembers our names with all of the people... More 

Helpful?
Thank gfreeswisco
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked a week with our time share here, cant wait to go back. One of my all time places to stay. The villas are a home away from home. Breath taking view from the belcony. Walked the beach every morning, played beach volleyball, took a bus to the local flea market. got amazing deals on sovieners from the loved... More 

Helpful?
Thank Shawn S
Miami, Florida
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I wil say this in just 2 words.... Disappointing and smelly the resort is nice and some employees are kind but others are really mean (specially in front desk) the room is confortable and the bed is amazing but..... The smell is terrible because of the bathroom. bad installation and poor ventilation..... The cleaning of the room was terrrible disappointing... More 

Helpful?
3 Thank Javierchik08
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As an SPG member this hotel is the best one on the list. Have stayed here everytime im in Cancun and never has it been a bad experience or time. This place has everything you need. Rooms are big even the smaller rooms, they come like an apartment, kitchen, bed washer/dryer big big bathroom (Ladies loved it since they can... More 

Helpful?
1 Thank Kevin A
San Jose, Costa Rica
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The stay in the SPG Sharetime building was literally great! The ocean is spectacular. The resort has two large swiming pools, very good service at the beach, with good food and beverages. My grandchildren enjoyed the kids club and the turtle nesting center. We had full moon nights that reflected on the ocean, making it more beautiful.

Helpful?
Thank Gitana28
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for nice comments about our accommodations. Thank you for choosing our resort!. We hope to welcome you near future! Warm Regards from Cancún. The Westin Lagunamar Management Team More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is our second time at the Westin Lagunamar and we absolutely love it! This place has every you would need and want. The proximity to markets, dining, and shopping is amazing. I would definitely recommend this place for families.

Helpful?
Thank Melissa G
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for coming to our beautiful resort, we are glad to know that we met your expectations and you are definitely coming back soon!! Saludos from sunny Cancun The Westin Lagunamar Management Team More 

London, Canada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My family and I go to this hotel every Jan. We absolutely love it, it's like home away from home. My girls are extremely comfortable and safe when they visit the kids club. Special thanks to Marcela Claudia and Jose. While out by the pool the pool concierge guys Lomali, Eduardo and Roberto are always there attending to their customers... More 

Helpful?
Thank MirellaBil
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Dear Guest, Thank you for taking the time to post your review and thank you for being part of Westin Lagunamar and for your loyalty to us. We are glad and happy to make you feel you are coming to your second home, we are!. Looking forward to welcome you soon! Sincerely, The Westin Lagunamar Management More 

Madrid, Spain
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel is great and if you plann for 7 or more days the studios are perfect formyou to make your own food and keep the diet. Supermarkets are near. One of the best outlets is infront of the property and is very safe for kids tomplay around. Ah, and the internet is absolutely great. I transmited a webinar to... More 

Helpful?
Thank Chrisgongora
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We appreciate nice comments like yours, thank you for taking the time to post this. We look forward to welcome you near future, The Westin Lagunamar Management Team. More 

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