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The Westin Lagunamar Ocean Resort

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Hotel amenities
Ranked #14 of 170 hotels in Cancun
4.5 of 5 stars 756 Reviews
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756 reviews from our community

What travelers say about this hotel
  • Infinity pool(42)
  • Very nice(41)
  • Isla mall(35)
  • Time share(28)
  • Hotel zone(23)
  • Hot tub(20)
  • Business center(13)
  • Would highly recommend(11)
  • Friendly and helpful(11)
  • Flat screen TV(10)
Traveler rating
    456
    212
    56
    22
    10
Only show reviews for Family (304) | Couples (310) | Business (6)
Date Rating
Bob M
Middlesex, New Jersey, United States
1 review
5 of 5 stars Reviewed February 15, 2012 NEW

Going back in May. Third Time in 2 years and I cannot get enough of this place. The property is so beautiful not to mention the people who work there. Thank you Claudia, Adriana, Abraham, Braulio, Juan Jose, Pedro, William, Carlos and Valentin. Lagunamar should be proud. All you guys are fantastic and we thank you for that. Sorry I... More

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Jamiekins2
New York, New York, United States
2 reviews
3 of 5 stars Reviewed February 15, 2012 NEW

Stayed at the Westin Lagunamar February 6th through 11th. Beautiful resort, very friendly staff. All in all, had a good stay. But wanted to give a heads up to people with a few things we struggled with. First of all, the good: GREAT location! The La Isla mall is right across the street which gave us plenty of options for... More

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barbara j
Stratford, Canada
1 review
3 helpful votes
5 of 5 stars Reviewed February 13, 2012 NEW
3
people found this review helpful

My husband and myself stayed for four weeks. The resort is beautiful/the beach and the area is easy to get around with lots of attractions. The staff,from the first person to greet you to the "Fun Team", the front desk,the housekeeping staff,waiters,pool staff,conceirge desk, are all friendly and very helpful/eager to assist ,any way they can. The rooms are spaceous... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

DearGuest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. We hope to see you again very soon to enjoy another Westin experience. More

Rollaminer
1 review
3 helpful votes
5 of 5 stars Reviewed February 12, 2012 NEW
3
people found this review helpful

This resort is terrific! My wife and I stayed one week and everything was great. We did not get in the ocean much because it was rough but the two pools gave us plenty place to sit. There were great places to eat within walking. More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

DearGuest, Thank you for your kind review of our resort. We greatly appreciate your comments about our Team and will be sure to recognize them. We hope you have found a new "home away from home" and we look forward to welcoming you back again very soon!! More

DominikKepa
Krakow, Poland
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed February 12, 2012 NEW
1
person found this review helpful

I think this is very solid Starwood property but with some issues. Rooms are great , very well arranged with nice furnitures. If you compare with other hotels in zona hotelara you have your winner here. Pool is very nice and big so when it's colder outside you feel it in the pool too. There is one big disadvantage !!!... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Thank you for your wonderful comments about Westin Lagunamar. It is our highest mission to provide each of our valuable guests with their very own personal and memorable experience. We are delighted you enjoyed the magic of our property and the surrounding area. We look forward to your next visit! Regards More

princeton_new_jersey
Princeton, New Jersey
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed February 10, 2012 NEW
3
people found this review helpful

Just went to Cancun for 5 days (2/3/2012-2/7/2012). Took a shot with this hotel, figured if nothing else, it was a Westin property. I'm a picky traveler and wow, what a surprise! - make sure you pay extra for the King room, you won't be disappointed. Great rooms, great staff, great food and amenities (and very resonable)! More

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travelmoresoon
Toronto, Canada
1 review
4 helpful votes
4 of 5 stars Reviewed February 10, 2012 NEW
4
people found this review helpful

Just got back from our trip there. We had the 1 bedroom. The hotel is very nice but it is a hotel not really a resort. The beach was very nice but too rough for small children. Service was good, food was adequate. The pool is beautiful...my kids absolutely loved it. The mall and the starbucks is very convenient. They... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Thank you fo your review, nothing makes us feel better than knowing our guests left the property feeling better than when thay arrived. Please come back to visit us soon here at your second home in the Mexican Caribbean More

thegarageguy
Dallas, Texas
Contributor
13 reviews
36 helpful votes
5 of 5 stars Reviewed February 10, 2012 NEW
6
people found this review helpful

First I want to say this: I rate this resort a 5 out of 5. I agree with just about everything positive the previous reviewers have posted. I'm going to try to comment on things that have not been stated all that often, but please remember that even the negative things I share aren't big gripes -- I'm just trying... More

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steve7124
Austin, Texas
Senior Reviewer
6 reviews
17 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
7
people found this review helpful

My wife and I stayed at the Westin Lagunamar at the end of January, 2011 with her brother and sister-in-law. We stayed at this property last year, and liked it so much we bought into the association(timeshare). this is a timeshare property, but is also available to book as a hotel. The property in incredible. It is right on the... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Thank you for taking the time to write a review of our resort. We welcome and appreciate every piece of feedback we receive. Our property is undergoing some renovations that we are very excited about. We know you will love the changes. We hope you have the opportunity to return to the resort and experience the enhancements. Warm regards, More

Shelby D
Indianapolis, Indiana
1 review
6 helpful votes
5 of 5 stars Reviewed February 8, 2012
6
people found this review helpful

My husband and I just returned from Lagunamar. We were there from 1/28/12-2/4/12 and had an amazing experience. This was the first time we had visited this particular resort and cannot say enough about the property, the employees, and the overall great experience. About 2 weeks before our arrival, Violeta LaLinde - Concierge, contacted us about what we would like... More

Was this review helpful? Yes
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2012

Thank you for taking the time to write a review about our resort. We are delighted you enjoyed your stay with us. We enjoy creating life-long memories for our guests, and we hope to welcome you back very soon. More

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The Westin Lagunamar Ocean Resort Also Known As

  • Westin Lagunamar Ocean Hotel
  • Cancun Westin
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico

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