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The Westin Lagunamar Ocean Resort

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Hotel amenities
The Westin Lagunamar Ocean Resort
Ranked #17 of 175 hotels in Cancun
4.5 of 5 stars 967 Reviews
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967 reviews from our community

What travelers say about this hotel
  • Very nice(60)
  • Infinity pool(54)
  • Isla mall(44)
  • Time share(34)
  • Hotel zone(31)
  • Hot tub(25)
  • Happy Hour(20)
  • Friendly and helpful(19)
  • Business center(13)
  • Would highly recommend(11)
Traveler rating
    583
    273
    71
    28
    12
Only show reviews for Family (390) | Couples (390) | Business (7)
Date Rating
Portola Hills, CA
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

We were there from May 13th - May 20th & had a wonderful time. My husband & I had a 2 bedroom for the week, our kids weren't able to go, so we had tons of room. We were in rooms 675 & 676 that had excellent views from both balconies. The rooms were clean, we slept great every night,... More

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See 5 more reviews by dandydoodle for Cancun
Dartmouth, Nova Scotia
Top Contributor
55 reviews 55 reviews
Reviews in 26 cities Reviews in 26 cities
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed May 23, 2012 NEW
2
people found this review helpful

I went on a solo trip....a get-away that was given to me by my husband and kids to relax for Mother's Day. I went from May 5-9th. I have been to Mexico 7 times now. I travelled last to Cancun in '86, so much has changed in this spot. My last visit to Mexico was April 7-16th with my husband... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 24, 2012

Thank your for your comments, we work hard every day to give our guests an experience that will last a life time. We are very glad you chose to come with your family in the future. Warm Regards, More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
4
people found this review helpful

We stayed here for 6 nights in may. The rooms are very nice the kitchen has everything you need and will definitely save you money on food. The room did smell a bit weird but the bed is comfy and there is a nice spa bath in the room. The pool is incredible and has great beach views. Would definitely... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 22, 2012

Dear Guest Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We also, would like to inform you that we will share your comments with the team and followed up... More

Concord, New Hampshire
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
3
people found this review helpful

We just completed out second trip here in 2 years and would not go anywhere else. The staff could not have been more accomodating and responded to our requests (extra pillows/towels, etc) right away. Our room was just steps away from the beach and was very neat and clean. The grounds are immaculate and they are constantly working to keep... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 22, 2012

DearGuest, Thank you for your kind review of our resort. We greatly appreciate your comments about our Team and will be sure to recognize them. We hope you have found a new "home away from home" and we look forward to welcoming you back again very soon!! More

BretBon
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
2
people found this review helpful

We checked in on may 4 for a weeks stay in a 2 bedroom. the staff were great and the room beautiful. both pools were very nice and the food was good. the resort foes need a bar for the night time. they are building a sports bar at this time. the resort is close to the nightlife and go... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 22, 2012

Thank you for your wonderful comments about Westin Lagunamar. It is our highest mission to provide each of our valuable guests with their very own personal and memorable experience. We are delighted you enjoyed the magic of our property and the surrounding area. We look forward to your next visit! Regards More

saskatoon, saskatchewan
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 20, 2012 NEW
4
people found this review helpful

We also used an Interval Time Share exchange to stay at this hotel. We were there over the February break for a week. The grounds and building were very nice although they were under construction when we went. The trees, shrubs, and fountains were all very beautiful. We stayed in 811 - 812 adjoining ground floor suites as we were... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 22, 2012

Dear Guest, We would like to thank you for choosing Westin Lagunamar Resort and we hope to have the opportunity to welcome you back to our resort on your next visit to Cancun. Regards, More

New Orleans, Louisiana
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
10
people found this review helpful

I just came back from Cancun and stayed at the Westin Lagunamar from Monday 5/14 - Friday 5/18. I HIGHLY recommend booking through Cancun Shuttle. It's the cheapest way to get to your destination to and from the airport. I paid $65 USD for 6 people and you get your own private van instead of sharing with other people. The... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 22, 2012

We appreciate your review, thank you for going one step further and saying that your experience with us was the most amazing experience ever. We truly are very greatful for reviews like yours. Please come back soon to visit us in Mexico. Warmest Regards, More

New York City, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2012 NEW
2
people found this review helpful

My girlfriend and I stayed at the Westin Lagunamar for a week in the middle of May. We used an Interval exchange to get a one bedroom villa and this property exceeded all expectations. Though the room had a strange musky smell in the beginning and the Jacuzzi conked out one night, overall the villa was nicely appointed. We cooked... More

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See 3 more reviews by ju73349 for Cancun
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 22, 2012

Thank you fro your amazing review ! We feel great when we see the our guests are getting more than they expect. Please visit us again in the near future. Reagrds More

New York City, New York
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 18, 2012 NEW

property is great. second tower is now open so there are more pools. main pool is very spacious. Was a bit of a pain that to get a lounger with an umbrella you had to be at the pool before 8am. Also could use another restaurant on site. Sports bar is scheduled to open this summer. Service is very good.... More

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See 4 more reviews by photogfan for Cancun
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 21, 2012

Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. We hope this experience with us is just one of many you will have for many years to come. Thank you again and come back soon. More

Buckley, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 18, 2012

The Westin in Cancun was my first trip to Mexico and let me tell you - it set the bar high! The hotel is fabulous, but the staff is even more wonderful. From start to finish, we were made to feel welcomed and pampered! There is absolutely nothing I could think of that could be improved. It was an EASY... More

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See 2 more reviews by Meagan R for Cancun
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
May 21, 2012

Dear Guest , We are delighted to have created memories for you here at our amazing resort. We look forward to creating more for you in the future. Thank you for you comments, we are very glad to know we were able to make your vacation exceptional... More

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The Westin Lagunamar Ocean Resort Also Known As

  • Westin Lagunamar Ocean Hotel
  • Cancun Westin
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico

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The Westin Lagunamar Ocean Resort
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