Beds were comfortable, pillows were amazing.. it was like sleeping on a cloud.. beautiful ocean waves crashing the shore at night time made it very easy to sleep. Amenities were amazing.. Robes in the bath, seperate shower and tub, great hair products. 2 Locked safes in the room. Internet access. Great food at this restaurant, and if you get evening... more

We just got back from our first trip to Cancun, staying at the Westin Lagunamar. We exchanged our timeshare in the Bahamas (Atlantis) for this week, so we were a bit anxious to see what the resort was like. Honestly, I don't think it could have been any better! Starting with the great information provided by our friendly concierge (Claudia)... more

I stayed at this resort for week as an exchange...the resort itself was extremely clean and very well maintained. There were signs of construction but I never heard a peep...We took the R2 bus every where!! its very useful and it only costs 7.5 pesos...Due to the location very close to shopping ctr, we never ate dinner at hotel. We... more

The online photos do not do it justice. True, the exterior is a strange color, but laid out very well, with views of the pools and ocean from every room. The rooms (suites) are large and very well appointed, nice furniture, nothing shabby here. The bathrooms are fantastic, with jacuzzi's and walk-in showers. Plenty of closet/drawer space. Washer/dryer was very... more

I'm glad I had read the reviews -- they helped tremendously. We took the R-2 bus everywhere - and to Walmart -- and to the Marcado --- and a taxi back -- Walmart is an experience -- thanks to the person who wrote in about nothing written in English! I had to ask about the soy milk (none) but they... more

I was pleasantly surprised by this hotel. I chose it for its location, right across the street from a shopping plaza with numerous restaurants. However, the place was more beautiful than others had described. The pools were excellent. The rooms had kitchenettes, which made whipping up quick lunches a great plan for a budget vacation. There was also a washer... more

We just returned from the Westin Lagunamar and had a great vacation. The location is superb, right in the middle of Cancun. The suite was huge, we had a two bedroom that we shared as a family of four with two teenage boys. We really enjoyed our stay in Cancun. The location provides many options for dinner and activities. We... more

Let me just start with saying I researched for about six months before choosing the Westin Lagunamar. Most reviews were very positive and the pics I found were beautiful. I don't know if we came at a bad time, but this hotel is no 5 star. The service was beyond terrible from the moment we arrived. I have been to... more

My sister and I are Starwood Vacation owners on Maui and Kauai and decided to try the new resort in Cancun for a few days. While nothing compares with Maui, we very much enjoyed our stay at the Westin Lagunamar, despite having been there during Hurricane Ida. The setting is beautiful, the pool and beach are all that you could... more