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All 83 Veracruz hotels

Gran Hotel Diligencias

3.0 of 5 Hotel   |   Av. Independencia Col. Centro, 1115, Veracruz 91700, Mexico
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Gran Hotel Diligencias
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89%
Ranked #1 of 83 hotels in Veracruz
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
Rstan South Egremont, Massachusetts
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133 people have reviewed this hotel

Traveler rating
    65
    53
    5
    5
    5
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31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
South Egremont, Massachusetts
Top Contributor
73 reviews 73 reviews
38 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We returned to this hotel after several years. When we visited last time we felt like we got real value. Beautiful place, great price, excellent service. This time we felt the place was time worn, old stained carpet, mold on bathroom tile, poor internet service and overpriced. Service in both hotel restaurants was terrible.

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Mexico City, Mexico
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel has seen everything of the lifestyle of the Portales. They did a great job refurbishing all the services and the location is in the heart of Veracruz. We have been here many times and the view of the Portales is spectacular. The rooms are big with all services and although it is not my style of interior design,... More

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San Antonio, Texas
Top Contributor
62 reviews 62 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you interest is local life this is the perfect location, it is in the zocalo, we got a room (317) with the zocalo view and it was excellent, just like others have commented it is in dire need of an update in the rooms, but then again the price is in accordance with the condition, it is not bad,... More

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San Luis Obispo
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Excellent location on the Zocalo. Friendly, English speaking 24-hour front desk. Large rooms. If you have the hotel get a taxi for you they have a favorite driver who does not seem to be the least expensive. We got a quote from him to drive us to La Antiqua and Cempoala and on Xalapa for 2000 pesos, whereas another very... More

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Helena, Montana
Contributor
14 reviews 14 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms are large and immaculate. Furniture is generic "big hotel" style. Air conditioning is integrated into ventilation and is effective. Additional bottles of water are reasonably priced. Staff are generally helpful. My only complaint--and it causes me to deduct a star--is that when I needed to leave quickly for the bus terminal the person at check out had ZERO knowledge... More

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San Juan Cosala, Mexico
Top Contributor
94 reviews 94 reviews
54 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 17, 2014

The lobby is grand and the breakfast is very good. Everyone on the staff was friendly and the hotel is in a great location right across from the plaza. The rooms have a dated feeling, but everything is functional, clean and comfortable. Our only problem was initially programming the safe, but once we had help there were no other problems.

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Hong Kong
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2014

This is probably the most famous and popular hotel in Veracruz. It is next to zocalo. We stayed there at MXN 900 per night and found it very good value for money. Seafront, souvenirs market and restaurants and some attractions are within walking distance. Receptionists and staff at business centre were very helpful. Double rooms were big. Our room for... More

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Ajijic, Mexico
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 3, 2014

It is a great location from which to see all the sights of Veracruz. Hotel is but a short and inexpensive ride away (less than 8 dollars US). Hotel is clean and very accommodating to most of your needs. I stayed for 5 nights, so after 3 nights I needed laundry done. Front desk told me, 'in the morning'. But,... More

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Anchorage Alaska
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 15, 2013

We drove into Veracruz with a rental car from Xalapa. Arrival at the hotel was pleasant. The front desk was helpful and the staff handling the garage was also very helpful. We had planned to spend two nights at the Gran Hotel Diligencias but extended an additional two nights. The room we had was comfortable and clean. Wireless internet was... More

Was this review helpful? Yes 1
Houghton, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

Our experience at the Gran Hotel Diligencias was great. The staff was friendly and although my Spanish and their English were both lacking, we had no problem communicating. The hotel is right across from a lively square in what appeared to be a safe area, even after dark (when the activity picks up). There are also plenty of good restaurants... More

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Additional Information about Gran Hotel Diligencias

Also Known As:
Gran Hotel Veracruz
Address: Av. Independencia Col. Centro, 1115, Veracruz 91700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Family Hotel in Veracruz
#2 Romantic Hotel in Veracruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Diligencias 3*
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