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Fiesta Americana Veracruz

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Blvd Manuel Avila Camacho S/N | Fraccionamiento Costa de Oro, Veracruz 94299, Mexico
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Fiesta Americana Veracruz
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360 Reviews from our TripAdvisor Community

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Cuernavaca, Mexico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 4, 2016 via mobile

Following a very bitter experience with one of the hotels in XALAPA, I decided to check out very early (though I had a day more reserved) and did a reservation in Fiesta Americana Veracruz (about 110km from XALAPA). I was sent 5 mails confirming the reservation as there were many errors. I paid about MXN 3950 (approximately USD 240 per... More 

Helpful?
Thank mail2addy
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review

Dear Guest.- I appreciate much that has taken some of your valuable time to answer our survey, also have the assurance that I will give you the importance they deserve their observations. We reiterate their significant orders and hopefully give us the opportunity to serve you in the future. Best Regards More 

1 review
4 of 5 stars Reviewed December 29, 2015

I could not watch the NFL games I wanted, but the hotel staff was great at trying to look for the game. Nothing much on the beach they need jet-skies, horses, anything other than just chairs for the beach.

Helpful?
Thank B943FUmarcor
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 20, 2015

This is a very standard hotel in terms o services. Elevators very old, floor distribution a little confusing, personnel is very friendly but the food is a little strange in terms of quality. Not the best, maybe not the worst hotel you'll find.

Helpful?
Thank Ricardo M
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review
Google Translation

Buenos días apreciable huésped.- Nuevamente muchas gracias por darnos la oportunidad de ser su casa de trabajo y relajamiento, agradecemos... More 

Grapevine, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 10, 2015

This place sucks, horrible customer service. They try to charge you for everything. Elevators are from the past century. Be aware of Time-share sellers, they are like hawks since you step into the hotel. I checked out early and still get charged for the room I didn't used. Try to speak someone about it, the answer was: The manager is... More 

Helpful?
1 Thank Guillermo C
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review
Google Translation

Apreciable Huésped.- Le saludo desde el puerto de Veracruz y de esta su casa Fiesta Americana, agradezco el que se... More 

San Luis Potosi, Mexico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 8, 2015 via mobile

I stayed for the weekend and had a problem with my reservation (dont use the web page for reservations), at the hotel nobody was able to support me. Be careful with the charges. Hotel is old, but has a decent beach and pool. Reservations on line can not be reversed, and when calling reservations they were helpless either

Helpful?
1 Thank Arturo M
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review
Google Translation

Estimado Huésped.- Le saludo desde esta su casa Fiesta Americana Veracruz, muchas gracias por tomarse un poco de su tiempo... More 

Los Angeles, United States
1 review
5 of 5 stars Reviewed October 5, 2015

Excellent service and cleanliness. Best hotel in Veracruz for the price and location. It is also the best for food and accommodations. I recommend this hotel as it is close to the business center area and malls, it has a private beach front and a beautiful swimming pool area.

Helpful?
Thank ALVARO T
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review
Google Translation

Muchísimas gracias Señor Álvaro, agradecemos sus valiosos comentarios y espero que pronto nos vuelva a visitar a esta su casa... More 

Atlanta, Georgia, United States
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 19, 2015 via mobile

Nice hotel with a gorgeous pool area and beautiful view of the ocean. Located in a clean & safe area. Excellent service at check-in. Less than stellar service in the restaurant, part of which was due to my very limited Spanish. Clean, spacious & updated rooms. All in all a very nice hotel at a very reasonable price that I... More 

Helpful?
1 Thank Joe H
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review

Dear Guest.- I appreciate much that has taken some of your valuable time to answer our survey, also have the assurance that I will give you the importance they deserve their observations. We reiterate their significant orders and hopefully give us the opportunity to serve you in the future. Best Regards More 

Mexico City, Mexico
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed September 1, 2015

Great place to stay, away from the main touristic beaches hence nobody disturbs you in the beach and is never crowded. The service was excellent and everyone is willing to attend your needs. Things to improve, in the menu there were not many dishes from the local area (the local food is excellent), the bathroom in the pool area needs... More 

Helpful?
Thank DavidGamboa
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review
Google Translation

Muy buenos días Sr. Gamboa.- Deseo agradecer sus amables comentarios, nada nos da más gusto que hayamos cumplido con nuestra... More 

veracruz, Mexico
1 review
5 of 5 stars Reviewed July 28, 2015

This is an excellence place to have a great vacation...Thanks for a memorable experience. We had a blast on our trip that we want to start making plans for next years vacation...Once more the workers are very polite.

Helpful?
Thank LAURA MICHELE G
Diego B, Gerente at Fiesta Americana Veracruz, responded to this review
Google Translation

Buenos Tardes Apreciable huésped.- Le saludo desde el puerto de Veracruz y de esta su casa Fiesta Americana, agradezco el... More 

Malta, Malta
1 review
3 of 5 stars Reviewed July 7, 2015

Used to be the most attractive option when visiting Veracruz... Not anymore! Food is mediocre at its best. When they say breakfast is included you expect to have it all! Dogginess around this as well. In the past this was not the case... Sad, but true!.

Helpful?
Thank ANDREA ELIZABET... P
Questions? Get answers from hotel staff and past guests. Ask a question

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