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Holiday Inn Veracruz - Centro Historico

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Calle Morelos 225 | Intre Juarez y Emparan, Veracruz 91700, Mexico
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Holiday Inn Veracruz - Centro Historico
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Holiday Inn Veracruz - Centro Historico
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61 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mexico City, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 20, 2015

The air conditioning was leaking (noise and water) and could not let me sleep.Report twice to the front desk, maintenance gay made everything but could not fix it. Frond desk did not offer for a discount, relocate room or other, they just say "sorry". In the parking, someone block my way out, and the bell boys just say that the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear jdelmoral_mx, Thank you for being our guest and for taking the time to write your review. I’m very disappointed to hear about your experience during your stay particularly with the air conditioning of the room and you found the level of service you received from our hotel staff to be below par. Rest assured that we will be sharing... More 

Riverside, California
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 29, 2014

I chose this hotel for its historical value. This hotel is in the very crowded and busy downtown area although it does not seem so from the professional photos. There is a parking lot onsite that was likely once a convent garden space. A guest drives through a very narrow opening to park. Be careful because you may hit a... More 

Was this review helpful? Yes 1
Augusta, Georgia
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 27, 2014

My spouse of 20 years is from Veracruz, so we visit often. We stayed at the Holliday Inn 6 or 7 years ago and were not happy. On this trip I was looking to use points, so decided to try the Holliday Inn again for its location. The hotel has been nicely renovated. the room was nice, but basic. 20... More 

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London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 18, 2014

This was twice as expensive as other places I stayed in in Mexico during my two and a half weeks. We had to be moved upstairs as the room down stairs smelled damp and musty but after that was done quickly and efficiently, there were no problems and it was not unlike staying in a Holiday Inn anywhere in the... More 

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Manager945, Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

We really appreciate your comments, look forward to your preference.Thank You More 

Brownsville, Texas
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 8, 2013

nice local if you want to be near the portales staff ok but cool not very friendly rooms ok service good just needs a little more personal touch over all 3 1/2 * i think it would be better if you scouted the area for a more friendly local its ok but i think you can do better

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear sammeets, Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource... More 

Friendswood, Texas
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed November 6, 2013

This is not your typical Holiday Inn. It is a very old beautiful building in the heart of the downtown tourist district. Not very expensive it is good value. There are several problems I had staying here. I've stayed here twice once for a week in September 21013 and the current visit 1st week of November 2013. On my first... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear robert77546, Thank you for staying with us again and for taking the time to post your feedback. It is great to know our staff were able to assist you with your concerns while you are with us. We certainly do our utmost to make our guest's stay comfortable and pleasant, especially our loyal IHG Rewards Club Platinum Members and... More 

Travelers are raving about these Veracruz hotels

Florida
Level Contributor
182 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed September 14, 2013

This place is not a usual Holiday Inn, it is in a row of buildings which it is the only hotel. It is very hard to see from the road and you drive right by it. If you are looking for old charm this hotel has it with all the wood it is made of. I was on the second... More 

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IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear DonnaKronmiller, Thank you for providing us with a very considerate review and for staying with us. It is a great pleasure to read you found our rooms commendable and enjoyed the food that was served. However, we are sorry the hotel location and level of staff service was less than satisfactory. We highly value your views and feedback, as... More 

Atlanta, Georgia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed August 22, 2013

We choose this hotel for its location and the location is perfect for a historical district visit. We had a room on the bottom floor across from the pool, room #110. The room was small but nicely appointed with new flat screen TV, modern fixtures, and a very cold air conditioner. The main issue was the bathroom shower and sink... More 

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IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear Travel2MoreBeaches, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More 

Kingston, Ontario
Level Contributor
402 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
3 of 5 stars Reviewed July 18, 2013

This is a beautiful hotel around the corner from the Zocalo and a few blocks from the Malecon. Check-in was painfully slow with one person working while three others did little to nothing. My room facing the pool on the main floor was too small for the two queen beds so I had difficultly accessing the closet. It also wasn't... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear Weerobbie, Thank you for taking the time to write us a review. Your satisfaction is important to us and we try hard to ensure all our guests have a rewarding experience at our hotel. We feel sorry to learn about the unpleasant experience upon check in, and as the result of your comment, we have addressed these issues with... More 

Mexico City, Mexico
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed May 12, 2013

i thought this hotel was nice. the pool was refreshing. the air conditioning was a welcome comfort in the sweltering heat. some of the annoyances of holiday inn-mexico were apparent: have to ask for internet password and a safe lock, only one internet code per room... but it was a good stay. the building itself is historic too - the... More 

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