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3.0 of 5 Hotel   |   Miguel Lerdo 153, Veracruz 91700, Mexico
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Ranked #71 of 79 Hotels in Veracruz
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22 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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Guadalajara, Mexico
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 21, 2013

We felt drowned to this hotel due to it's historical attractiveness, however I do not recommend it at all. There are other small hotel right there which I would think are better options. We got there late evening on Easter and the hotel receptionist argued our reservation was not made and we had to deal with the travel agency, Not... More 

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Brownsville, Texas
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 12, 2013

not a nice place not good staf room small on 4th floor had to walk up last flight of stairs tv not working not anything nice to say would not advise anyone to go tghereonly good factor was the location even there restaurant bad service ^& food also high prices

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Scottsdale, AZ
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 8, 2009

Hotel Imperial, in the Zocalo of Veracruz is a gem of architecture and history! I actually stood in the same balcony where Emperor Maximilian and Marie Charlotte glanced at the plaza! Unfortunately, it needs major attention by its owners/management. Because of this: rates are super-affordable. This hotel is for history buffs. Unique elevator. Location: unbeatable! There is no gym and... More 

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Parabiago, Italy
Top Contributor
62 reviews 62 reviews
62 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed January 1, 2009

This hotel has clearly seen better days. Ok, the location is great as you are on the zocalo, the lobby is beautiful and the art-decò lift is enchanting, you feel to be brought back in 1800! But the staff, although friendly and polite, is a little confused on reservations (took five minutes to find ours) and prices. Our room, we... More 

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Austin, Texas
1 review
2 of 5 stars Reviewed January 2, 2008

Firstly, my reservation from an online service was nowhere to be found at the hotel on this holiday weekend. Luckily (I guess) they had a room. Upon a quick scan of the room, I found it in dingy, but acceptable order. When I checked the bathroom, I found no seat on the commode! When I brought this to their attention,... More 

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16 reviews 16 reviews
16 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed June 1, 2006

I went to this hotel after being shown rooms in the neighbouring Hotel Colonial: they showed me a "cheaper" back room: dark, smelly and without a window - dreadful, and they wanted about $40 for that (the front rooms had light, for about 550 pesos, but prices change in line with hotel "policies"). This place also has back rooms and... More 

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12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 19, 2006

Stayed at the Imperial 5 nights. Hotel is old and dark. Needs major investment to restore it to grandeur. Air conditioner got progressively louder then became hot air pump only. Hot water was not available for the shower. Towels hard and sparingly available. Complained to Manager on Day 3 as I had packed for early check-out. He gave me a... More 

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Vernal, Utah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 4, 2006

We have stayed there twice, the first time we stayed there was in 1999, it was wonderful, very clean room, comfortable, clean carpet. In 2003 the place was a dive, the room stank, the carpet was filthy, and the pool was gross. It is in an excellent location, cloce to the malecon, and in los portales. There are much nicer... More 

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Chandler, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 29, 2004

This hotel is marginal at best. In sweltering Veracruz the room air conditioning barely functioned. Hotel is run down; everything seems being redone, but in an unprofessional manner. Shabby. Staff helpful, but not professional. Do yourself a BIG favor and go next door to the Colonial for the same price.

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A TripAdvisor Member
5 of 5 stars Reviewed October 27, 2004

Just browsing before second trip to Mexico this year and noticed absence of a review. We stayed a few days off season in June 2004 and had a large comfortable, well equiped 2 bed room, at the then special rate of MEX 450. There is a pool and a gym. The hotel is ideally located right on the Zocalo where... More 

Was this review helpful? Yes 2
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Additional Information about Imperial

Address: Miguel Lerdo 153, Veracruz 91700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial 3*
Number of rooms: 81
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Also Known As:
Imperial Hotel Veracruz

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